South Brooklyn Adventure Holidays

My 3 night stay was mostly pleasant, Staff were friendly accommodating and the room and breakfast met our expectations. The popcorn machine at reception was a bonus. The hotel wasn’t terribly child friendly and there were some very noisy guests the first night and the smell of weed smoke was an occasional presence, but we weren’t too bothered. However, we experienced some grace issues with cleaning. First, there was leftover food from a previous guest in our mini fridge. 2nd, we requested that our shampoo and conditioner be replenished as they were essentially empty upon arrival, but neither were filled during our stay. Finally, and most notably, a quick check under the beds before check out turned up a number of items ranging from a whole apple to what appeared to be a used condom. With oversights such as these, it makes you wonder what else is being skipped. If the issues were worked out, I’d stay again, but I think the issues we experienced are worthy of some response from the company. I’m even considering canceling a future booking I have at a different Marriott property.

I stayed at this hotel with my family of five: myself, my three children (7, 9, and 17 years old), and my 73-year-old mother. I had booked a room with two double beds on the website, but the lady at the front desk insisted I had to pay for an extra adult because of my 17-year-old son. Normally, hotels allow a family of five in a two-bed room, and I found her attitude quite arrogant, which gave us a bad start to our stay. Apart from this, the rest of the staff were very kind and helpful. They made sure we were comfortable and even suggested nearby attractions for my children, which we really appreciated. We also never had any problem finding a parking spot—there was always space available no matter what time we returned to the hotel. The check-in receptionist was the only one who negatively affected our experience—otherwise, everything else was very good.