Northern Piedmont Adventure Holidays

quality of the in-house dining experience doesn't match the profile of the hotel. The facility keeps a very high level and are at the top in the area. but considering the normal high quality of the Italian dining experience, this hotel consistently underperform unfortunately. I still would recommend staying here since there are several really nice alternatives outside the hotel.

The hotel is absolutely beautiful & well maintained in every detail. Kudos to the gardening staff for the magnificent surroundings bathed in the scent of jasmine. Spa experience (massage & facial) was excellent. My lake view superior room was lovely, clean. I’d think twice before staying here again for 1 reason: the sub-standard food. We dined at Il Borromeo 3 times & none of our dishes were hot nor prepared as ordered. They came out of the kitchen too quickly after ordering so we gathered they were pre-made. One night we ordered Wagyu steaks, medium rare. They were thin cut, served COLD & medium well; vegetables & sauce also stone cold. Sent them back & received well done meat. Sent that back & ordered the tagliata steaks, medium rare …got medium. The cacio e pepe was lukewarm, veal without flavor. The carbonara was also lukewarm & sticky rather than creamy. Bread was hard & lacked flavor. As for the breakfast served in Il Borromeo all the various croissants were dry (so disappointing). The lone bright spot for dining is Le Bistrot — the poolside snack bar! Great food there. Other small things need work: water bottles not replaced during our 4 day stay, no mint at turndown is odd for a 5-star, CNN not working even though we reported it twice. At check in Reception did not have a record of my pre-booked spa appointment & said *I* should call the spa to confirm. (Umm, no, that’s your job, Sir.) Restaurant staff more concerned about breaking down tables than serving guests.

The hotel is absolutely beautiful & well maintained in every detail. Kudos to the gardening staff for the magnificent surroundings bathed in the scent of jasmine. Spa experience (massage & facial) was excellent. My lake view superior room was lovely, clean. I’d think twice before staying here again for 1 reason: the sub-standard food. We dined at Il Borromeo 3 times & none of our dishes were hot nor prepared as ordered. They came out of the kitchen too quickly after ordering so we gathered they were pre-made. One night we ordered Wagyu steaks, medium rare. They were thin cut, served COLD & medium well; vegetables & sauce also stone cold. Sent them back & received well done meat. Sent that back & ordered the tagliata steaks, medium rare …got medium. The cacio e pepe was lukewarm, veal without flavor. The carbonara was also lukewarm & sticky rather than creamy. Bread was hard & lacked flavor. As for the breakfast served in Il Borromeo all the various croissants were dry (so disappointing). The lone bright spot for dining is Le Bistrot — the poolside snack bar! Great food there. Other small things need work: water bottles not replaced during our 4 day stay, no mint at turndown is odd for a 5-star, CNN not working even though we reported it twice. At check in Reception did not have a record of my pre-booked spa appointment & said *I* should call the spa to confirm. (Umm, no, that’s your job, Sir.) Restaurant staff more concerned about breaking down tables than serving guests.

quality of the in-house dining experience doesn't match the profile of the hotel. The facility keeps a very high level and are at the top in the area. but considering the normal high quality of the Italian dining experience, this hotel consistently underperform unfortunately. I still would recommend staying here since there are several really nice alternatives outside the hotel.

The hotel is absolutely beautiful & well maintained in every detail. Kudos to the gardening staff for the magnificent surroundings bathed in the scent of jasmine. Spa experience (massage & facial) was excellent. My lake view superior room was lovely, clean. I’d think twice before staying here again for 1 reason: the sub-standard food. We dined at Il Borromeo 3 times & none of our dishes were hot nor prepared as ordered. They came out of the kitchen too quickly after ordering so we gathered they were pre-made. One night we ordered Wagyu steaks, medium rare. They were thin cut, served COLD & medium well; vegetables & sauce also stone cold. Sent them back & received well done meat. Sent that back & ordered the tagliata steaks, medium rare …got medium. The cacio e pepe was lukewarm, veal without flavor. The carbonara was also lukewarm & sticky rather than creamy. Bread was hard & lacked flavor. As for the breakfast served in Il Borromeo all the various croissants were dry (so disappointing). The lone bright spot for dining is Le Bistrot — the poolside snack bar! Great food there. Other small things need work: water bottles not replaced during our 4 day stay, no mint at turndown is odd for a 5-star, CNN not working even though we reported it twice. At check in Reception did not have a record of my pre-booked spa appointment & said *I* should call the spa to confirm. (Umm, no, that’s your job, Sir.) Restaurant staff more concerned about breaking down tables than serving guests.

The hotel is in an amazing location.. with so much to do on the doorstep!! Wish we’d researched a bit more and could have stayed longer, it’s well worth doing so if you love the outdoors!! It’s a beautiful hotel, with such helpful and lovely staff.. and the food is wonderful!!

The staff at Al Campanile were outstanding. They provided personal service and helped find solutions to problems created by forced itinerary changes. The hotel immaculate and located in a beautiful setting. We wish we had booked a longer stay.

The hotel is absolutely beautiful & well maintained in every detail. Kudos to the gardening staff for the magnificent surroundings bathed in the scent of jasmine. Spa experience (massage & facial) was excellent. My lake view superior room was lovely, clean. I’d think twice before staying here again for 1 reason: the sub-standard food. We dined at Il Borromeo 3 times & none of our dishes were hot nor prepared as ordered. They came out of the kitchen too quickly after ordering so we gathered they were pre-made. One night we ordered Wagyu steaks, medium rare. They were thin cut, served COLD & medium well; vegetables & sauce also stone cold. Sent them back & received well done meat. Sent that back & ordered the tagliata steaks, medium rare …got medium. The cacio e pepe was lukewarm, veal without flavor. The carbonara was also lukewarm & sticky rather than creamy. Bread was hard & lacked flavor. As for the breakfast served in Il Borromeo all the various croissants were dry (so disappointing). The lone bright spot for dining is Le Bistrot — the poolside snack bar! Great food there. Other small things need work: water bottles not replaced during our 4 day stay, no mint at turndown is odd for a 5-star, CNN not working even though we reported it twice. At check in Reception did not have a record of my pre-booked spa appointment & said *I* should call the spa to confirm. (Umm, no, that’s your job, Sir.) Restaurant staff more concerned about breaking down tables than serving guests.