Bermuda Railway Trail Adults Only Holidays

The location was perfect, close to Hamilton buses, ferry and restaurants. The hotel is charming but there is nowhere to walk or sit (like a lobby), mainly outdoors. Overall we liked the hotel but there is definitely room for improvement, especially considering the price. There was almost never anyone at reception. The text messaging system was left unanswered. We are not demanding ppl at all but we were lacking some basics very often, which shouldn't be. They are supposed to provide complimentary water. We stayed 1 week and had our room done 3 times but they almost never replenished water and when we asked for some, it was always hard to find. They also never provided hand towels! We had to ask each time (thankfully we reuse the same towels a couple of days), otherwise this would have been so painful. The room cleaning was inconsistent. Some put a liner bag in the trash, others didnt. In the beginning we had no sheet under the comforter, one day someone added a sheet. One time they put a regular sheet on the mattress instead of a fitted sheet and it kept coming out all night. Check in felt rushed with minimal info provided. Need a better tea selection in the rooms (only English breakfast). We ordered Clarabell pizza and the hotel was supposed to call us when it was ready but they didn't so we ended up with a cold pizza. Overall it was missing that sense of belonging/warmth. We appreciated the afternoon snacks in the dome which came as a surprise since no one toldus atcheckin

Beautiful property, super staff. We’ll be back!

Beautiful location , beach , hotel is clean and stuff is nice and friendly.

The staff was absolutely fantastic. Everyone had a smile and wished us a good day. Gold level was worth every penny. Breakfasts, tea and afternoon drinks and nibbles were superb!

The staff was phenomenal great service great food Didn’t like the bus trip to the beach when booked seemed like the beach was on the property

First off, the rooms at The Loren are large, beautifully appointed, and the bathrooms spacious and well lit. The ocean views from the 2nd floor rooms are as good as promised - we stayed in the main building and the waves crashing on the beach were literally 20 feet away. The main cocktail bar is a bit of a disappointment; it felt like it was an afterthought by the architect. It's tucked away in a corner on a floor below reception and above the restaurant. Sadly, it's not an inviting location to have a drink. The front desk crew are pleasant and willing to help but they seemed ill trained and uncertain as to what to do when we asked for assistance with a couple of issues. One simple task that never made it to the right person - despite being written down and passed along - was booking a taxi for our trip to the airport the next day. We had learned to double check on requests run thru the front desk... and sure enough the bellman was never informed of our "confirmed" request for a taxi. Note - we stayed in room 203, in the main building. The penthouse is above this and the other rooms on the floor. There was a family with young children staying there for our last 2 nights, and every morning, afternoon, and early evening it sounded like a herd of elephants had been set free. If you get assigned a 2nd floor suite in this section make sure to inquire about who, if anyone, is staying in the penthouse. Please, no kids.

Beautiful property, super staff. We’ll be back!

The staff was absolutely fantastic. Everyone had a smile and wished us a good day. Gold level was worth every penny. Breakfasts, tea and afternoon drinks and nibbles were superb!

Everything was great except - there was no restaurants on property and no coffee.

Beautiful location , beach , hotel is clean and stuff is nice and friendly.

I loved having multiple pools around the property, with amazing views in every direction. Even a breathtaking view from the fitness center. My favorite part was being able to swim laps in the pool by the ocean. Snorkeling right off the beach was a bonus, being able to enjoy the ocean in the pool, even during high tide was a plus. We could always get a chair by any pool area and the hotel did not seem crowded. The moon shining on the water every night was beautiful. All the staff were friendly and helpful. The location was great, because we could easily get to either the beaches or Hamilton to change buses to another location. We appreciated having a coffee maker, fridge, sink, and dishes so we could prepare most of our own meals and eat on our balcony. The island is very expensive, and we chose to spend our money on this fabulous hotel. We were able to buy groceries to make our stay more affordable and flexible. I do wish someone had been more realistic with us about the bus system. We bought unlimited bus passes but didn't get to use them enough. When buses were full with cruise passengers, they often didn't stop for us, and when we were out later in the day, some buses only came once an hour. When the schedules and connections worked easily, it was so easy to get around and the bus drivers were so helpful in not only telling us when we arrived at our stop, but gave us helpful tips before we got off the bus.