6/10 Okay
Lisa
Travelled with family
24 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This Shilo Inn property is very old and is showing it. It is definately due for a remodel. The colors, the furniture, the carpet, and the beds are all very old. With all the Airbnbs and other rentals coming in the market it would be sad to see this hotel shut down. Why is the restaurant closed?. Nobody knew.
I would like to highly compliment the front desk person who checked us in, Jesse. He was very professional and helpful. I called the front desk around 9pm on Friday night as our neighbor was smoking pot in their room and out in the balcony. Our room was consumed by the smell which started up allergies. He immediately came up to check on the smell and agreed it was very strong on the balcony. He very quickly got us a new room down the hall and brought us a cart so we could move. His quick actions should be commended and his professionalism should be acknowledged. Jesse is an employee that went above and beyond and my sister and I appreciated everything he did for us. Thank you Jesse!!!
Lisa
Stayed 2 nights in Apr 2024