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Reviews of EA Hotel Royal Esprit

4 out of 5
EA Hotel Royal Esprit
Jakubska 5, Prague

Reviews

7.8

Good

Rating 10 - Excellent. 184 out of 814 reviews" "
Rating 8 - Good. 431 out of 814 reviews" "
Rating 6 - Okay. 141 out of 814 reviews" "
Rating 4 - Poor. 42 out of 814 reviews" "
Rating 2 - Terrible. 16 out of 814 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is closed to downtown, safety, receptionist is very nice and helpful
Stayed 3 nights in Mar 2024
Response from BB on 5 Apr 2024
Thank you so much! We would love to host you again!

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location
Stayed 3 nights in Mar 2024
Response from BB on 5 Apr 2024
Thank you!

6/10 Okay

Edson

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location and staff. Cleaning could be better. OK breakfast. A good 3 star well located.
Stayed 3 nights in Mar 2024
Response from BB on 12 Mar 2024
Thank you for your sincere feedback. Rest assured we will make sure the cleaning is better.

10/10 Excellent

BETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel in a perfect location.
Wonderful stay. We were in room 43. Lovely view with a HUGE private patio that in the summer would be perfect for wine at sunset. Comfy bed. Good water pressure. Good breakfast with hot and cold foods. Carolina at the front desk was a pleasure to talk with. Very friendly and helpful. The shower nozzles are fine they're mointed to the wall about half way up and you simply use them handheld. Not sure what the other complainers are upset about. This is not uncommon. The heat was good. Very quaint hotel in a perfect location for Old Town, the Christmas market, restaurants and markets. We'd stay here again without hesitation.
Stayed 1 night in Dec 2023

6/10 Okay

Alexander

Stayed 1 night in Nov 2023
Response from BB on 22 Nov 2023
Thank you for this review! Please let us know more about your experience. We would love to be better, and your feedback would help us tremendously.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a family
Great location, just a few minutes away from the main square in Prague. The hotel is nearly 100 years old, so it does look slightly tired as expected, but it was clean and in good condition. The staff were friendly, and the receptionist on the first day was amazing when we checked in. We had a family room, and it was very spacious and the child's bed was in a slightly separate area, which was good. There was a fridge in the room for keeping drinks etc. cool. The mattresses were hard though and it wasn't particularly soundproofed from outside, and my wife struggled to sleep. Breakfast was reasonable, if slightly limited, but the serving staff barely acknowledged your presence and didn't ask for room numbers or anything. With hindsight, it would have been useful to have a menu for the restaurant in the room, and it didn't have a Do Not Disturb sign within the room. Good WiFi and the aircon worked well.
Stayed 3 nights in Jul 2023

2/10 Terrible

MODAYIL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The toilets were stinging. Sewage smell
Stayed 3 nights in May 2023

4/10 Poor

Olga

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was disappointing overall. While it is very conveniently located 5 min walk from Old Town Square, the host was not friendly and honestly quite annoying, and some elements of the room were dilapidated.
Stayed 3 nights in May 2023

4/10 Poor

Douglas

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our booked room was not as described in the artillery provided by Expedia. 1. It states the Standard Double or Twin Room has a Shower/bath combination, but our room only had a shower. 2. We did not have a 130-cm Smart tv, just a standard tv and the only channel that was in English was BBC world news 3. The hotel never had a 24hr reception. (most days we was there it was closed from 10am to 10pm) 4. Room cleanness was poor, i.e.- TV controller was sticky, Shelfs where very dusty, the celling above the shower had a lot of big brown water marks, 3. Tissues was found under one of the pillows 4. Staines were on the duvet cover (but sheets looked clean) 5. Disabled entry is a little difficult as when you enter the hotel you are faced with a 4/5 large steps, You can use the entrance via the attached restaurant round the back but only when its open. The hotel is in a great location to visit the new town and the old town as its in the middle of both.
Stayed 7 nights in Feb 2023

8/10 Good

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is super nice, great location and amazing staff! I was there in January so the room was slightly cold and there is so much noise from the street over the night due to the location! So many drunk people … but I would stay there again and would recommend the hotel for sure. Love it

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 5 nights in Aug 2022

8/10 Good

Etay

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
.
Stayed 4 nights in Jul 2022

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and friendly helpful staff. The big downside was the bed was extremely hard and uncomfortable. I had to sleep on top of pillows. Shame as otherwise our stay would have been perfect.
Stayed 4 nights in May 2022

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Apr 2022

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Amazing staff and very well located I highly recommend it
Stayed 4 nights in Dec 2021

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Put on a mattress topper and you’ve got something
The rooms are Old World and fun. The bathtubs are perfect. Location is excellent. The restaurant was very good with traditional cuisine. I like a firm bed, but these beds weren’t a little too firm. Most hotels keep power adapters around for the guests who forget theirs. One would hope they begin to do so as well.
Stayed 2 nights in Oct 2021

10/10 Excellent

tobias

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Basic hotel, good breakfast. Good location.
Stayed 4 nights in Feb 2020

2/10 Terrible

Declan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed feeling
Nice property, but I think the staff required more appropriate and professional training. Don’t get me wrong, they are friendly, but somehow leave us a very strange feeling. Like the housekeeper, did not even knock the door to come into the room, not once but a few times, the receptionist required us to leave our passports at the counter for 30mins... as he was busy with his mobile phone... I don’t know, it is definitely strange to me and it is the first encounter in my entire life for such practices in a commercial hotel.
Stayed 2 nights in Dec 2019

8/10 Good

Madona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and tidy and very warm.. we arrived at 1.15pm and check in was 2pm. The rooms were ready but they wanted to charge u euros per person to check in early.
Stayed 3 nights in Nov 2019

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely convenient hotel, really good shower, restaurant and bar very good
Stayed 2 nights in Nov 2019

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my 2nd stay, that says it all
This is the second time we stayed here and will stay again if we are in Prague. I really like the rooms, very different from the usual hotel rooms. Breakfast was excellent with numerous choices. It is very near the main square so in the early morning there may be some passing noise from revelers for a short while which is not the Hotels fault. Staff were freiendly and helpful. Close to the public transport for easy access to the tourist spots over the river.
Stayed 4 nights in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Nice hotel, close to the main square. Easy reach to everything,Staff were very helpful and the place was spotless. It is about £30:00 from the airport or you can get the tram I think. This hotel books the taxi for you if you contact them, the driver was waiting for me at the airport. I had no problem booking a return taxi when leaving. Around the old town there is plenty to see, you are also just a ten minute walk to the river for a boat trip if you fancy doing that. There are about 6 boats or more to go on down at the river on the same side as this hotel.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Centralised heating control meant that the central location became a problem as needing to open the windows meant we couldnt keep oit the noise. Lors of little things - hard to find sockets for example - that just added up to make what could be a good hotel, just OK instead
Stayed 3 nights in Oct 2019

6/10 Okay

Haim

Disliked: Cleanliness
Stayed 2 nights in Oct 2019

8/10 Good

Onur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Best location that you can find in prague. Large room. Average cleaning. Missed the breakfast, so no comment on that
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. I can't fault the place. The hotel itself is lovely, I didn't have too much interaction with the staff but they would always give a friendly hello or goodbye as I was going in or out. Breakfast was buffet style and a good selection, the restaurant and bar next door were also very good. A short walk to the Old Town Square and close to the metro.
Stayed 7 nights in Sep 2019

8/10 Good

Evgeny

Stayed 3 nights in Aug 2019

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice hotel in quiet area
Nice hotel in quiet area ,close to attractions. Rooms spacious but air conditioning did not work very well room to hot. Would of been nice to of had proper shower instead of a bath with shower which you held but wasn’t problem for a short break. Would stay again if in Prague. Good choice at breakfast.
Stayed 3 nights in Aug 2019

8/10 Good

amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague trip
Central location as we walked to all places and shopping area. Clean and spacious room even with 3 suitcases on the floor. Friendly staff.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Best location, mintues walking distance to everything you need or want to do. Staff (Teresa and Katarina) were awesome, very cheerful and very helpful. Room was clean and air conditioned, breakfast had plenty of selection and also tasted great! No complaints, would highly recommend and would definitely go back!
Stayed 2 nights in Jun 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good area to stay in, but the hotel lift was not working that often and had to keep walking up flights of stairs to get to our room, as I had a broken foot this wasn't acceptable.
Stayed 3 nights in Jun 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to major sites. Clean. Home. Away from home.
Stayed 4 nights in Apr 2019

6/10 Okay

GregM

Business traveller
Liked: Cleanliness
The location is spectacular - the Old Town, just steps to the Tyn Church and all the enchantment of Prague. The hotel is going through a renovation and I can understand that. What I cannot accept is that room service doesn't leave a fresh towel or re-stock supply (and shower gel was not offered at all).
Stayed 7 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
I arrived late to the property and was greeted eventually by a nonchalant receptionist, handed a letter stating that the hotel was overbooked and I needed to transfer to another hotel. The alternative hotel was half a mile further out of the city and I was supposed to be grateful they were providing a taxi! I spent time on the phone to Expedia with no solution and reluctantly had to transfer to the Embassy for the night. The staff were very nice at the Embassy but the location was far from perfect. The following morning I cancelled my next 2 nights stay and went to a fabulous hotel The Grand Majestic. I was travelling alone with my young daughter and location was key for me. No attempt had been made to let me know of the changes in advance. Very rude and unwelcoming arrival by Hotel Espirt.
Stayed 3 nights in Feb 2019

8/10 Good

Gabri

Liked: Cleanliness, staff & service, room comfort
Would definitely go back
We really enjoyed the hotel. It was comfortable and the location was amazing. Even though there was refurbishment taking place, we never even noticed the workers or the work done. Staff was very friendly and helpful. Only downside is that we found our family room a bit cold as we only had a heating/aircon unit working as the heaters weren’t.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to old town square, shopping,restaurants and places of interest. Staff were friendly and always willing to help with anything. Hotel breakfast was included in the price. Food selection was good.
Stayed 5 nights in Jan 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Perfect location: Old Town Square a few minutes walk; tram and metro lines (Namesti Republiky) connect you everywhere. Two tram stops to and from the main train station. Shopping and dining options abound. The Hotel itself is excellent: room is very comfortable, breakfast buffet offers hot and cold items. Front desk staff are very nice. Highly recommended!
Stayed 3 nights in Jan 2019

8/10 Good

T

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff and excellent location. Definitely recommend it.
Stayed 1 night in Dec 2018

6/10 Okay

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good price. Nice hotel- would stay here again.
Stayed 2 nights in Dec 2018

8/10 Good

Jose Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and cosy
Cosy and quiet hotel close to everything. Very fr indly amd nice receptionist.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grear
great hotel - superb location
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in best location
0 meters to Koteva mall In haert of Praha, less price than others nerbey, good breakfast not multi but basics breakfast is always available. Bellow were dull, I requested two more they provide it next day.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel fclose to Old Town Square.
Friendly staff promptly responsive to needs and requests .
Stayed 3 nights in Jun 2018

8/10 Good

Erika

Liked: Cleanliness, staff & service, room comfort
Great rates and great location!
This hotel was in a perfect location, close to everything in old town and beyond. Staff was very friendly and helpful. Breakfast was excellent with a great variety of foods.
Stayed 3 nights in Jun 2018

8/10 Good

keara, Sligo

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel near old town square
The hotel was in amazing location. The rooms are clean and big. Breakfast was good although there should be allergy numbers on labels. Air con can be a bit annoying to work at first but works after.
Stayed 4 nights in Jun 2018