The following 2019 UEFA Champions League™ Final UEFA Group Sales Ticketing Terms and Conditions (the "Terms and Conditions") are designed to ensure a fair, correct and efficient process for distribution and use of Tickets to the 2019 UEFA Champions League™ Final purchased in the UEFA Group Sales. The distribution and use of such Tickets are subject to the following Terms and Conditions and any other applicable laws or regulations (as defined below under "Regulations") pertaining to access and usage of the Stadium (as defined below).
Applicant: the individual or entity applying for Tickets to the 2019 UEFA Champions League™ Final in accordance with these Terms and Conditions.
Host Association: the Royal Spanish Football Federation, with its registered office at Ciudad del Fútbol, Avda. Ramón y Cajal, s/n, 28230 - Las Rozas, Madrid, Spain, which is responsible for the organisation and staging of the Match in Spain. For the avoidance of doubt, the Host Association is deemed to be the "organiser" of the Match under the applicable law.
Match: the UEFA Champions League™ Final 2019 due to be held at the Stadium on 1 June 2019 (or on such other date/location as notified by UEFA).
Notification: the email notification of acceptance by UEFA of the Applicant's offer with confirmation of the allocation of the Ticket(s) indicated in such Notification, as sent by UEFA to the email address provided by the Applicant in the Request.
Purchase Price: the total purchase price for the Ticket(s) selected by the Applicant, inclusive of the shipping/delivery fee and VAT.
Refund Policy: the refund policy of UEFA as applicable from time to time which is available for review on the Ticket Portal.
Regulations: means, without limitation, the terms of the following:
- Laws of Spain;
- Stadium Regulations; and/or
- UEFA and the Host Association's statutes and regulations applicable for the Match.
Request: the electronic form filled-in and submitted by an Applicant online via the Ticket Portal being the request of the Applicant to purchase the Ticket(s) for the Purchase Price indicated on the Ticket Portal.
Stadium: the Estadio Metropolitano at Av. de Luis Aragones, 4, 28022 Madrid, Spain at which the Match is scheduled to be held, including all areas which require a Ticket (or hospitality pass, if applicable) to gain access.
Stadium Owner: the owner of the Stadium and any operator or lessee of the Stadium.
Stadium Regulations: the Stadium Regulations as applicable to the Match which can be accessed at: https://bit.ly/2Eh3ag6
Ticket: the paper, plastic or electronic/mobile ticket provided by UEFA to the Applicant and subsequently transferred to the Ticket Holder which (subject to these Terms and Conditions) grants the Ticket Holder the right to attend the Match and occupy a seat at the Stadium as indicated on each such ticket.
Ticket Holder: any person who is in actual and legitimate possession of a Ticket from the relevant Applicant's allocation.
Ticket Portal: the internet platform, the specific URL of which will be communicated to the Applicant by UEFA, on which Applicants can apply for Tickets.
UEFA: Union des associations européennes de football whose offices are located at Route de Genève 46, 1260 Nyon 2, Switzerland and any wholly owned subsidiary thereof, including but not limited to, UEFA Events SA.
B. SALE OF TICKETS
3. General Application Rules
3.1. Applicants may apply for the Ticket(s) via the Ticket Portal in accordance with the instructions of UEFA and within the application deadlines communicated to the Applicants.
3.2. Tickets will be available in such categories as indicated on the Ticket Portal however UEFA gives no warranty that the Applicant will be allocated such Ticket(s) as they request on the Ticket Portal, save in circumstances where UEFA is contractually bound to provide Tickets in specific categories to the Applicant. The seat map indicating the respective price categories will be displayed on the Ticket Portal.
3.3. In the event that Tickets in the price category selected by the Applicant are no longer available, the Applicant may be allocated Tickets in another price category, provided that they have expressly authorised UEFA to do so by clicking the respective box in the Request.
3.4. It is the sole responsibility of the Applicant to ensure that:
a. the Request has been filled-in completely with all required personal details and (if applicable) payment information;
b. the mandatory consents in relation to personal data processing and acceptance of these Terms and Conditions as required by UEFA on the Ticket Portal are properly given by clicking the respective box(es) in the Application Form;
c. the Request is properly submitted to UEFA. An email with the Request receipt confirmation will be issued by UEFA and sent automatically to the email address provided by the Applicant in the Request. If the Applicant does not receive this confirmation they should report it to UEFA without delay; and
d. sufficient funds to cover the Purchase Price for the Ticket(s) (and any bank fees referred to in Article 4.4) are available.
3.5. Timely submission of the correctly filled-in Request, properly received by UEFA, constitutes the offer of the Applicant to conclude an agreement for purchase of the Ticket(s) indicated in the Request, which may be accepted by UEFA in accordance with Article 5.1.
4.1. Payment for the Ticket(s) may only be made by such methods as indicated to the Applicant on the Ticket Portal.
4.2. Following selection of the category and quantity of the Ticket(s) requested by the Applicant, the Purchase Price for the Ticket(s) will be clearly indicated in the Request. The Applicant agrees to make payment of the Purchase Price by clicking the confirmation button/field in the Request.
4.3. In the event that the Ticket(s) requested by the Applicant are confirmed as being allocated to the Applicant by UEFA, UEFA will contact the Applicant to request payment (if applicable) of the Purchase Price. Where payment for the Ticket(s) is required by the Applicant, the Applicant is required to log into the Ticket Portal and select their required payment method. UEFA will process the payment in the method selected by the Applicant and charge the Applicant in the currency indicated in the Request.
4.4. The Applicant's bank will apply its own currency exchange rates (if applicable) and may levy additional fees or charges for payment of the Ticket(s). Applicants shall contact their respective payment bank before submitting the Request in order to enquire about their payment bank's exchange rates, charges or fees. UEFA and the Host Association shall not be responsible for any such exchange rates, fees or charges levied by Applicant's payment bank in respect of payment for the Ticket(s).
4.5. The Applicant acknowledges and accepts that UEFA may use service providers throughout the sales process (including, but not limited to, for the purposes of invoicing where such invoices may be issued by the Host Association) however, and for the avoidance of doubt, UEFA shall remain the seller of the Tickets and retain ownership of the Tickets.
5. Offer Acceptance
5.1. The agreement between UEFA and the relevant Applicant for the purchase of the Ticket(s) will be concluded (under these Terms and Conditions) only after the:
a. successful processing of the credit card payment for the Ticket(s) indicated in the Request, in accordance with Article 4; and
b. acceptance of the Applicant's offer to UEFA by way of submission of the Notification to the Applicant.
5.2. Applicants are requested to review their Notification for any inaccuracies, in particular with regards to their Ticket(s) quantity, price, and category. Any inaccuracies must be
immediately notified to UEFA.
6. Allocation of Tickets by the Applicant
6.1. Each Ticket (including the relevant seating information of block, row and seat number) must be linked to an individual Ticket Holder. Ticket Holders shall provide their personal data to the Applicant, who shall subsequently transfer the first name(s), surname, date of birth, nationality, Passport / ID number of each Ticket Holder to UEFA by no later than 25 May 2019. The Applicant shall ensure that all such personal data is correct and available and provided in accordance with the instructions of UEFA and/or the relevant authorities for matters related to safety and security at the Match.
6.2. The Applicant shall ensure that the collection, processing and transfer of the Ticket Holder's data pursuant to Article 0 is carried out in compliance with the Applicant's applicable laws, including in relation to obtaining any required consents from the Ticket Holders.
6.3. The Applicant shall ensure that the Ticket Holders comply with these Terms and Conditions. Tickets will be distributed to the Ticket Holders in accordance with the rules established and communicated to the Ticket Holders by the Applicant. UEFA and/or the Host Association shall not be liable for any problems arising from or damages sustained as a result of the distribution process implemented by the Applicant. Any information requests regarding the distribution of Tickets should be addressed directly to the Applicant.
6.4. The Applicant shall assume the risk of any Ticket loss, damage or late delivery, unless UEFA and/or the Host Association can be proven to have acted with gross negligence or be at fault. Any Ticket loss shall be notified to UEFA and the Host Association without delay. UEFA and the Host Association shall be entitled to disable the relevant Tickets immediately following receipt of such notification.
6.5. Tickets shall remain the property of UEFA at all times.
7. Distribution of Tickets
7.1. Tickets will be delivered to the Applicants in one of the following ways:
a. by post / courier service sent to the delivery address of the Applicant as provided to UEFA in the Request;
b. by personal pick-up by the Ticket Holder. Where personal pick-up is applicable, UEFA will notify the respective Applicant by email, providing the exact details of the Ticket collection point as well as the opening times during which the Ticket(s) can be collected. In order to collect such Tickets, the Ticket Holder must present a valid identification document (passport or national identity card) for themselves.
7.2. Defective Ticket(s) such as, for example, Tickets with illegible data, missing seat information, or with incorrect personal information printed on the Ticket (if applicable), or Ticket(s) damaged during the delivery to the Applicant, shall be notified to UEFA within three (3) days of the receipt of the Tickets (save for where such Ticket(s) have been collected by the Ticket Holder at the Stadium, in which case the Ticket Holder must immediately notify UEFA). Defective Ticket(s) will be replaced free of charge provided that the original defective Ticket(s) are returned/remitted to UEFA in their original condition. UEFA, the Host Association and the Stadium Owner shall not be responsible for lost, stolen, damaged or destroyed Ticket(s) after their delivery to the Successful Applicant. In particular UEFA, the Host Association and the Stadium Owner shall not be liable to refund any Ticket(s) or to re-print Ticket(s).
C. USE OF TICKETS
8. Prohibited Use of the Ticket(s)
8.1. Tickets from the Applicant's allocation are for the personal use of the Ticket Holder to whom such Ticket has been allocated by the Applicant. Any resale or transfer or offer for resale or transfer of the Ticket(s), whether for free or for consideration, is strictly prohibited without the prior written approval of UEFA (to be given at UEFA's sole discretion).
8.2. Unless authorised in advance and in writing by UEFA, the Ticket(s) shall not be:
a. used for any promotion, advertising, fundraising, auction, raffle or any other similar commercial or non-commercial purposes;
b. used as a prize (or part of a prize) in any contest, competition, (promotional) game of chance, lottery or sweepstake;
c. combined with and sold as part of any package of goods or services; or
d. combined with and sold as part of any travel or hospitality package (for example combining flights, hotels and the Ticket(s)).
8.3. Ticket Holders shall not:
a. run any advertisements or promotions relating to UEFA, the UEFA Champions League™ or the Match;
b. advertise, promote, give away, distribute, sell or offer for sale any product or service from any part of the Stadium or via the display of overt commercial messages on clothing worn or items brought into the Stadium; or
c. exploit any marketing or promotional opportunities in relation to the Ticket(s). For the avoidance of doubt, no branding, which may be aimed at promotional or marketing purposes whatsoever, may be displayed by any Ticket Holder at the Stadium.
8.4. Ticket(s) acquired or used in breach of Article 8 and/or Article 13 of these Terms and Conditions shall be void and any person seeking to use such Ticket(s) will be deemed a trespasser and will be refused entry or be evicted from the Stadium with no right to a refund, and may be liable to further legal action. Any unauthorised sale or transfer of the Ticket(s) may be reported to the police.
9. Entrance to the Stadium
9.1. Access to the Stadium will be permitted during such hours as notified to the Ticket Holder by the Applicant who distributed the Ticket or as published on the UEFA website at www.uefa.com.
9.2. Entrance to the Stadium shall be:
a. subject to compliance with:
i. these Terms and Conditions;
ii. the Stadium Regulations;
iii. all applicable laws (whether statutory or otherwise and including health and safety requirements) governing access or presence at the Stadium, attendance at the Match, use of the Tickets, general safety certificate and any special safety certificate applying to the Stadium, issued by any authority that has jurisdiction or authority in relation to the holding of the Match at the Stadium; and
b. authorised upon presentation of a valid Ticket per person (regardless of age) and, upon request, proof of identity with valid photograph and signature (passport or national identity card). Ticket Holders leaving the Stadium will not be re-admitted.
10. Conduct at the Stadium
10.1. For safety and security purposes, all persons attending the Match, if and when so requested by stewards, safety personnel and/or any other legally authorised persons representing the organiser of the Match, shall:
a. produce a valid Ticket together with proof of identity with valid photograph and signature (passport or national identity card) in order to give satisfactory evidence that the Ticket Holder's identity corresponds to the data provided by the Applicant to UEFA;
b. submit to inspections, body checks and examinations - including through the use of technical aids - to ensure that they are not in possession of dangerous, prohibited or unauthorised items. Safety personnel, stewards or police shall be entitled to search any person's clothing and his/her belongings; and
c. comply with all instructions and guidelines issued by such persons.
10.2. The Stadium Regulations contain detailed lists of prohibited items and conduct and each Ticket Holder shall fully comply with any restrictions contained therein. Abbreviated versions of these Terms and Conditions and/or the Stadium Regulations, or simple icons illustrating prohibited items or conduct, may also be included on the Ticket and must be fully complied with by the Ticket Holder.
10.3. Without limitation, it is strictly forbidden to do any of the following inside the Stadium:
a. occupy or access areas which are closed to the public or for which access is unauthorised in accordance with the relevant Ticket category held by the Ticket Holder;
b. restrict or loiter in areas open to traffic, footpaths and roadways, entrances and exits to visitor areas and emergency exits; and/or
c. engage in any other conduct which may endanger any person at the Stadium.
10.4. Fans supporting the teams participating in the Match may not be segregated at the Stadium and each Ticket Holder agrees to behave responsibly and in line with the safety and security guidelines communicated by UEFA, the Host Association and/or the Stadium Owner.
11. Sound and Image Recordings
11.1. Ticket Holders attending the Match at the Stadium, consent to being photographed, filmed or taped by UEFA, the Host Association and/or the Stadium Owner, and/or any third parties appointed thereby, which shall have the right to use, broadcast, publish and license, without any requirement for payment of money or other form of consideration, the Ticket Holder's voice, image and likeness by means of live or recorded video and/or audio display, broadcast or other transmission or recording, photographs or any other current and/or future media technologies.
11.2. Ticket Holders shall not take, record and/or transmit any sound, image and/or description of the Stadium or the Match (as well as any result and/or statistics of the Match) other than for his/her exclusive, private and domestic use (which, for the avoidance of doubt and by way of example only, shall not include recording and/or transmitting any sound, image and/or description of the Stadium for any commercial purposes). It is strictly forbidden to disseminate over the Internet, radio, television or any other current and/or future media, any sound, picture, image, data, description, result and/or statistics of the Match in whole or in part, or to assist any other person(s) conducting such activities. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission under this clause is assigned (by way of present assignment of future rights) to UEFA. Ticket Holders further agree (if and whenever required to do so by UEFA) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to UEFA absolutely and free of all encumbrances and other charges.
12.1. In the event that UEFA, the Host Association and/or the Stadium Owner is in breach of their obligations (under these Terms and Conditions or otherwise), UEFA, the Host Association and/or the Stadium Owner shall only be responsible for such loss or damage suffered by the Ticket Holder which was reasonably foreseeable as a result of the breach. UEFA, the Host Association and/or the Stadium Owner shall not be responsible for any loss or damage that is not reasonably foreseeable or contemplated at the time the Applicant entered into a contract pursuant to these Terms and Conditions.
12.2. Notwithstanding Article 12.1, UEFA, the Host Association and/or the Stadium Owner is not liable for any business losses and UEFA, the Host Association and/or the Stadium Owner will have no liability to any Ticket Holder for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3. In any event, to the maximum extent permitted by law, UEFA, the Host Association and/or the Stadium Owner hereby exclude any liability for loss, damage or injury to a Ticket Holder and/or their property, including (but not limited to) any indirect or consequential loss or damage, including (but not limited to) loss of enjoyment or travel or accommodation costs, regardless of whether the loss or damage: (a) would arise in the ordinary course of events; (b) is reasonably foreseeable; or (c) is in the contemplation of the parties, or otherwise.
12.4. UEFA, the Host Association and/or the Stadium Owner shall not be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.
12.5. Notwithstanding any provision in these Terms and Conditions, UEFA, the Host Association and/or the Stadium Owner does not seek to exclude or limit their liability: (a) for fraud or fraudulent misrepresentation; (b) for death or personal injury caused by the UEFA's, the Host Association's and/or the Stadium Owner's negligence or the negligence of any of their officers, employees or agents; or (c) for any other matter for which it is not possible to exclude or limit liability by law.
12.6. Nothing stated or implied in these Terms and Conditions will affect the Ticket Holder's statutory rights.
13. Unauthorised Spectators
13.1. Ticket Holders are permitted to attend the Match provided that they are not an Excluded Person and provided that the Ticket has been obtained in accordance with these Terms and Conditions.
13.2. For the purpose of this Article 13,"Excluded Person" means:
a. any person banned by the Host Association from membership of the fan club for the national football team (or banned from any equivalent official supporters club by a football governing body in any jurisdiction in the World);
b. any person subject to a football banning order pursuant to a conviction under the Laws of Spain;
c. any person banned by UEFA, FIFA, any football governing body or otherwise, from travelling to or attending an association football match;
d. any person banned by the UEFA, the Host Association and/or the Stadium Owner from attending events at the Stadium;
e. any person who is deemed by the participating clubs in the Match to be a person to whom Tickets should not be allocated (including but not limited to persons who have been issued with a stadium ban by the respective participating club); and
f. any person who has breached or is in breach of these Terms and Conditions.
14.1. UEFA, acting as data controller, collects and processes personal data for the following three purposes: for organisational and security purposes related to the Match (14.2), for the purposes of the Ticket sales (14.3), and/or for commercial purposes (14.4).
14.2. UEFA collects and processes the Applicant's following personal data for the purpose of processing the application for Tickets and carrying out any access check procedure or other necessary screening: identification data such as title, surname/first name(s), date of birth, place of birth, country of residence and nationality, mobile telephone number, email address, passport / ID number, contact details such as complete postal address. For each Ticket Holder to whom the Applicant provides any Tickets, the following personal data shall be collected and provided to UEFA by no later than 24 May 2019: identification data such as name, surname, date of birth, nationality and passport/ ID number. All such personal data is collected and processed for the purpose of processing the Requests as well as for the purposes of identification and security related to the Match.
Personal data is required and is necessary for the performance of the contract entered into between UEFA and the Ticket Holders, as well as for the legitimate interest of determining eligibility of persons interested in purchasing Ticket(s) and ensuring Tickets are delivered to the right individual as well as of guaranteeing an effective security system inside and around the Stadium, as well as to combat the unlawful sale of Tickets.
14.3. UEFA collects and processes the Applicant's personal data for the purpose of selling and issuing the Tickets: identification data such as first name(s), surname, contact details such as postal address, email address and payment details such as credit card details (if applicable) which will be only used for the purchase of Ticket(s) following their allocation, in accordance with these Terms and Conditions), for the purpose of invoicing and delivery of the Tickets.
Personal data is required and is necessary for the performance of the contract entered into between UEFA and the Ticket Holders (the Requests) and any subsequent steps following a successful Ticket allocation.
14.4. Provided that consent has been given by the Applicant in the Application Form, personal data regarding surname, first name(s) and email address will be collected and processed by UEFA to provide the Applicant by electronic means with information and publicity on UEFA's products, services, commercial activities and events. If the Applicant does not wish to receive, or no longer wishes to receive any offers and information from UEFA, he/she can opt-out directly in his/her account.
14.6. UEFA uses the following categories of third party and may transfer personal data to these recipients for the sole purpose of the performance of their activities:
a) technical service providers which help to maintain the security and performance of the Ticket Portal;
b) service providers which help to issue and deliver the Tickets;
c) the Host Association, the Stadium Owner, the Stadium security and access service providers which help to organise the Match and maintain safety and security; and
d) the relevant authorities to the extent necessary to maintain safety and security in connection with the Match.
14.7. The personal data of Ticket Holders provided to UEFA pursuant to these Terms and Conditions is only collected and processed by UEFA for no longer than is necessary for the purposes described in Articles 14.2, 14.3 and 14.4, unless the use of such personal data is further required for ongoing administrative or judicial proceedings relating to the Match or, where necessary, for preventing or detecting unlawful actions.
14.8. Ticket Holders have the right to request access to or information about the personal data related to them which are processed by UEFA. They can access, update and/or request the deletion of their personal data. Any requests relating thereto shall be sent via https://support.tickets-uclfinal.uefa.com/hc/en-us/requests/new. To do so, UEFA may require any Ticket Holder to provide verification of their identity (e.g. copy of official Identification Document with a photo mentioning their date & place of birth). UEFA may refuse, restrict or defer a request where a formal enactment so provides, where this is required to protect the overriding interests of third parties and/or where its own overriding interests so require or where requests are manifestly unfounded or excessive and where UEFA has the right to do so under the applicable law on data protection.
The request is free of charge unless it is unfounded or excessive. In such case, UEFA may charge Ticket Holders a reasonable request fee according to applicable data protection legislation.
14.9. Each Ticket Holder shall acknowledge and agree at the time he/she receives the Ticket from the Applicant that he/she has understood and permits the processing of their personal data under this Article 0.
15. Unforeseen Circumstances
15.1. UEFA, the Host Association and/or the Stadium Owner reserve the right to make alterations to the time, date and location of the Match due to unforeseen extraordinary circumstances: force majeure, safety and/or security reasons or other decisions made by any competent authority which have a major impact on the Match being played at the Stadium.
15.2. In the event of cancellation, abandonment, postponement or replaying of the Match, the Applicant will be bound by the Refund Policy in respect of any refunds of the Tickets purchased by the Applicant provided however that:
a. any refunds may be made only to the Applicant (and not to the Ticket Holder) and only up to the Purchase Price paid by such Applicant for the Ticket(s), and shall not, for the avoidance of doubt, entitle the Applicant to a refund of any costs and expenses incurred by the Applicant or Ticket Holder in relation to travel or accommodation;
b. subject to the foregoing and Article 12, UEFA, the Host Association and/or the Stadium Owner will not have any liability to the Applicant or any Ticket Holder on account of any such cancellation, abandonment, postponement, replay or other failure or deficiency in the conduct of the Match.
16. Severability and Amendment
16.1. UEFA reserves the right to change these Terms and Conditions if necessary to ensure proper and safe staging of the Match at the Stadium. UEFA will notify each Ticket Holder (via the relevant Applicant) of such changes. The Ticket Holder will have the choice to consent to such changes or to refuse to accept the Ticket(s) (and if already in possession of the Ticket(s), return the Ticket(s) to the Applicant) and thus not to be bound by the amended Terms and Conditions.
16.2. Should any provisions of these Terms and Conditions be declared void, ineffective, illegal or unenforceable by any competent court, regulator or authority, the remainder of these Terms and Conditions shall remain in effect as if such void, ineffective, illegal or unenforceable provision(s) had not been included.
17. Authentic Text
17.1. These Terms and Conditions have been drafted in the English language.
18.1. The Ticket Holder consents to these Terms and Conditions by accepting the Ticket provided to him/her by the Applicant.
18.2. These Terms and Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to the Terms and Conditions which is not already set out in the Terms and Conditions.
18.3. These Terms and Conditions are governed by the laws of Spain. The parties agree that the courts of Madrid, or that of the place of residence or domicile of the Ticket Holder if the latter qualifies as a consumer, have exclusive jurisdiction to settle any dispute arising under or in connection with these Terms and Conditions.
19.1. Any information requests about the ticketing sales process should be addressed to the Applicant who distributed the relevant Ticket to the Ticket Holder.