Let's start with the location of the hotel: Perfectly situated, a few steps from all sorts of public transportation and a block away from Zürich (and all of Switzerland) main train station, the HB. Also in the heart of old town, with lovely walkable cobbled streets, bars, pubs, authentic restaurants and lovely local businesses. Zurich is a very walkable city, so you can reach many of the main attractions by foot from this hotel such as the GrossMunster, Lindenhoff Hill, the Opera House, the National Swiss Museum, and more. When I first checked in, I was assigned a room on the third floor with a window to the street. Sleeping that night was practically impossible as there is A LOT of noise due to bars next to the hotel and also cars and trams running until late at night. The next day I was transferred to a room on the 5th floor facing the back side of the hotel, and it made quite the difference!! so quiet, cozy and comfortable. People at the reception were very accommodating, especially AnnMarie, who dealt with my room change and other situations. The breakfast is simply amazing. A great selection of natural juices, different types of milk, coffee and tea, pastries, bread, fresh fruit, eggs, smoked salmon, deli meats, cheeses, cereal, homemade granolas and dried fruit, nuts, jams, and so many wonderful additions. Everyone was so welcoming and kind. I will definitely recommend this hotel to everyone.