Ratings based on 967 Verified Reviews

4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jul-2017
Great hotel. Friendly staff. Free shuttle service. Good hotel tha.t was just what we needed to end our trip
Comment from Hotel Management
05-Jul-2017 by Manuela, Hotel Management
Dear guest, Thank you for sharing your experience with us. We are glad you enjoyed your stay at the Hotel Fly away in Kloten. We hope to see you in the near future. Sincerely, Manuela & Hotel Fly away team
3 out of 5
by A verified traveller

Close to airport

Posted 20-Jun-2017
Location: Close to airport and they do have shuttle.
Conveniently located next to the airport. They had 3 beds in the room which is hard to find in Zurich, however, the 3rd bed for our child was not turned down, no pillow and there was furniture we had to move out of the way in order to set up the bed. This bed also had a shelf that young children could easily hit their heads on. Also, when we checked in I inquired about breakfast, but was told that we would have to pay an additional $18 for each person in our party. When we checked out, however, they informed us that breakfast had actually been included in our pricing. Unfortunately, we were about to catch the shuttle to the airport so could not dine. The front desk staff member refused to lower the rate of our room or compensate us in anyway, but she was happy to provide a smirk. I contacted hotel management to discuss issue, but never received a response.
Comment from Hotel Management
25-Jun-2017 by Manuela, Hotel Management
Dear Tanja, first of all I would like to thank you for the time you have taken writing down your impressions. I appreciate your honest Feedback and I sincerely apologize for the caused inconvenience. By your next visit I would be very plased to offer you and your family a breakfast. Best regards the manager
3 out of 5
Recommended
for Everyone
by A verified traveller from New Hampshire

Zurich Fly Away hotel

Posted 05-Jun-2017
Pros: Location / staff
Cons: climate control
Location: We did not spend enough time there. It was close to the airport and that was important. T
The hotel is located fairly close to the Zurich airport. It is in a decent area. The restaurant seemed nice as well as the offered breakfast. We did not eat there because of time commitments though but it looked nice. The breakfast included fresh honeycomb which I have never seen before. That was a nice touch. The staff was helpful and polite. Checking in and out was easy. The only negative was that the room was very hot (in May!). This was not the hotel's fault that we happened to be there when it was so hot, which we understand. But there was no A/C (typical in Europe) nor were there fans. The only option was to open the windows. Unfortunately there were people smoking outside below, and the fumes were coming into the room. So we had to close them and suffer the heat. By US standards, the room was certainly not worth the price we paid. But compared to the other places we stayed in Switzerland, it was decent, not great, but adequate.
Comment from Hotel Management
16-Jun-2017 by Manuela, Hotel Management
Dear Doug, thank you for your feedback. Manuela
4 out of 5
Recommended
for Everyone
by A verified traveller from Clearwater, FL

nice hotel very close to the airport

Posted 02-Jun-2017
very clean room, great internet connection, comfortable bed, breakfast average, great shuttle bus service
Comment from Hotel Management
16-Jun-2017 by Manuela, Hotel Management
Dear MZ thank you very much for your positive feedback. Greetings from Kloten Manuela
4 out of 5
Recommended
for Everyone
by A verified traveller from CO

Perfect overnight stay before early morning flight

Posted 05-May-2017
Great close location to airport as well as Zurich down town, easy access by train
Comment from Hotel Management
10-May-2017 by Manuela Sciarini, Hotel Management
Dear Jenny, thanky you very much for have been our guest and for your lovely feedback. Best regards Manuela
4 out of 5
by Everett

Posted 22-Apr-2017 on Hotels
Very convenient to ALL transportation in the Zurich area!
Comment from Hotel Management
10-May-2017 by Hotel Fly away, Hotel Management
Grüezi Everett, thank youn very much for your feedback. We all hope to welcoming you soon again. Manuela
5 out of 5
by Galen

Posted 22-Apr-2017 on Hotels
Always the best. Staff #10
Comment from Hotel Management
10-May-2017 by Hotel Fly away, Hotel Management
Dear Galen, A big thank you for your lovely feedback. See you soon Manuela
4 out of 5
by A verified traveller

Posted 10-Apr-2017 on Hotels
Comment from Hotel Management
16-Apr-2017 by Hotel Fly away, Hotel Management
Danke für das Feedback. Manuela Sciarini
5 out of 5
by A verified traveller

Excellent hotel

Posted 08-Apr-2017 on Hotels
Noisy at night due to var downstairs.. Up to 0230 with noise. Otherwise great place
Comment from Hotel Management
16-Apr-2017 by Hotel Fly away, Hotel Management
Dear, thank you very much for your feedback. Looking forward to welcoming you again soon. Best regards Manuela Sciarini
5 out of 5
by Elsie

Posted 05-Apr-2017 on Hotels
Wonderful place to stay, close to the airport and free shuttle. Love the service
Comment from Hotel Management
16-Apr-2017 by Hotel Fly away, Hotel Management
Dear Elsie, thank you very much for your lovely feedback. We all are delighted to hear that you had a wonderful stay with us. Then, see you again soon. Ciao Manuela Sciarini