Close to airport
Conveniently located next to the airport. They had 3 beds in the room which is hard to find in Zurich, however, the 3rd bed for our child was not turned down, no pillow and there was furniture we had to move out of the way in order to set up the bed. This bed also had a shelf that young children could easily hit their heads on. Also, when we checked in I inquired about breakfast, but was told that we would have to pay an additional $18 for each person in our party. When we checked out, however, they informed us that breakfast had actually been included in our pricing. Unfortunately, we were about to catch the shuttle to the airport so could not dine. The front desk staff member refused to lower the rate of our room or compensate us in anyway, but she was happy to provide a smirk. I contacted hotel management to discuss issue, but never received a response.
Comment from Hotel Management
25-Jun-2017 by Manuela, Hotel Management
first of all I would like to thank you for the time you have taken writing down your impressions. I appreciate your honest Feedback and I sincerely apologize for the caused inconvenience. By your next visit I would be very plased to offer you and your family a breakfast. Best regards the manager