Great; clean room, towels changed daily, elevators to all floors. The only problem was not in the hotels control, traffic noise, our room was by a main road which drivers honk their horn all the way through the interactions at night rather then stopping for traffic lights.
We had an issue at checkin. We paid in advance through expedia, nevertheless they charged us $125 to cover future charges. What is worse, they did not tell us they would do this. When I complained they said don't worry, if we don't spend it we will get it back. I have not sorted it all out yet on my bill. Were it not for the really fun Zumba class, and the generally good service, I would have given this hotel a terrible review because of this unauthorized charge. If you do stay here, go to the restaurant Carpaccio across the street. It is excellent and there is no sign. Also note the walls of the hotel are thin, and you can hear a pin drop from the room upstairs.
Stayed one night here in January 2016. Hotel looks new, and the service was exceptionally good. Room was very comfortable if a little small (long and somewhat narrow). Location is good - you can walk to a modern shopping mall with good restaurants. Shuttle to the airport was free and only 15 minutes.
Known for its nightlife, Zona Viva (Zona 10) also offers many cultural activities. Learn about Mayan costumes at the Museo Ixchel del Traje Indígena. Explore native plant species and local (stuffed) birds at Jardines Botánico. The Parque Zoológico La Aurora is popular with all ages, and the Museo Nacional de Arqueología y Etnología displays Mayan art, masks and significant jade artifacts.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.