The staff need a little help in communication, but all in all the staff that were able to communicate very well over shadowed the one that couldn't. The hotel is beautiful and accommodated everything I asked for. They asked for a CC at check in for incidentals, but the mini bar wasn't included. Even though I paid the mini bar tab they still took EVERYTHING out of my room so that I didn't use the mini bar again. The room was lovely and fit everyone, I WILL stay again.
Traveller from Delaware
99 modern and spacious suites,all featuring air conditioning, electronic control panel,minibar,Cable T.V.,work desk with …More
Loved it here. Stayed twice, before and after a trip to Antigua. Had a king room the first time which was upstairs, really big with nice balcony. Second time King wasn't available so had a queen which was smaller but equally as nice. You can leave doors open and feel like you are part of the courtyard so room feels bigger anyway. Nice little room where you can get a drink or just sit/watch TV, also open to the courtyard. Lovely garden wtih a pond. Super close to the Mall, a five minute 'safe' walk. Great staff, nice continental breakfast.
Traveller from BVI
The unique potential to experience two different worlds - the energy of a vibrant Zone Viva and serene escapism within the …More
We arreived late after a difficult drive from Quetzaltenango - 2 hours late leaving and Friday night traffic. When I phoned the hoterl to let them know we would be late, the person who answered the phone had trouble finding our reservation, but after several tries she was successfull. When we checked in I asked for a wake up call at 2.15am as we needed to be at tjhe airport in time for an early flight. The reception was more interested in getting a copy of a credit card than talking to us about the airport. We were able to get a late dinner which we appreciated. We received our wakeup call, but when we went to check out, the night reception staff were very rude. I was informed that the airport was closed, I was unable to find out when it opened, and the man was very surly and quite argumentative. We decided we would go to the airport rather than wait in the lobby. It was closed, but it operned several minutes after we arrived. There was no reason for the staff to be so rude and argumentative at that time. So I would recommend it for comfort, but not for staff.
This hotel was recently remodeled but still has some things that need to be improved. For example, we needed to meet with a customer and asked for a meeting room. The meeting room was not very comfortable. A/C didn't work and it had a terrible moldy smell.The bar downstairs had very limited cocktail options. Food in the restaurant was good, and so was breakfast.
Room is excellent. The beds, sheets, pillows bathroom etc. were very comfortable. My only complaint about the room is that it has a minisplit a/c and the air vane could not be adjusted, so when I was working in the room, the air would hit my neck and I couldn't adjust it.
Known for its nightlife, Zona Viva (Zona 10) also offers many cultural activities. Learn about Mayan costumes at the Museo Ixchel del Traje Indígena. Explore native plant species and local (stuffed) birds at Jardines Botánico. The Parque Zoológico La Aurora is popular with all ages, and the Museo Nacional de Arqueología y Etnología displays Mayan art, masks and significant jade artifacts.
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