Ratings based on 4,048 verified reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from phoenix, AZ

Posted 25-Aug-2019
Beautiful location and view and it had everything we needed to enjoy ourselves and the location of amenities was very convenient
5 out of 5
by a verified traveller

Posted 25-Aug-2019
This place was great. Perfect location, great service, amazing views. A great place for couples or families. Amazing value.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 25-Aug-2019
4 out of 5
by a verified traveller

Posted 24-Aug-2019
Comment from Hotel Management
24-Aug-2019 by Silvestre V., General Manager, Hotel Management
Dear Guest, Thank you for rating us. Hope to host you again soon. Best regards, Silvestre V., General Manager
5 out of 5
by a verified traveller

Posted 24-Aug-2019
Staff was so friendly, very helpful. The resort was always clean, it was a wonderful place to stay.
Comment from Hotel Management
24-Aug-2019 by Silvestre V., General Manager, Hotel Management
Dear Guest, Thank you for this excellent rating. Hope to host you again soon. Best regards, Silvestre V., General Manager
5 out of 5
by a verified traveller from Chicago, IL

Posted 24-Aug-2019
Our family and I enjoyed every minute we spent at the hotel. We will definitely go back!
Comment from Hotel Management
24-Aug-2019 by Silvestre V., General Manager, Hotel Management
Dear Guest, Thank you for this excellent rating. Hope to host you again soon. Best regards, Silvestre V., General Manager
5 out of 5
by a verified traveller

Posted 23-Aug-2019
Comment from Hotel Management
24-Aug-2019 by Silvestre V., General Manager, Hotel Management
Dear Guest, Thank you for this excellent rating. Hope to host you again soon. Best regards, Silvestre V., General Manager
5 out of 5
by a verified traveller

Posted 23-Aug-2019
I recently stayed at the panama jack with my family of 10. The experience was amazing the hotel is very clean and the food is moderate. The Mexican restaurant was my least favorite ironic right. However the Mexican food at the buffet was always excellent. The hotel is extremely clean the staff does a great job keeping it up. Some cons were you are not allowed to order any alcoholic beverages until noon which I will be OK with but come on I’m on vacation. The pool sitting area is quite uncomfortable there are no shade areas anywhere by the pool and when you’re out there with children who want to be in the water it can get very uncomfortable. If I had to ask for them to improve services more shade or even beds in the pool area would help. Also the beach & pool area are understaffed. if you want good service you have to rent a cabana from the beach that is the only way you can get food when you’re at the beach. On the pool area he can take you over an hour to be serviced. The elevators are severely damaged. Only two out of five were working and even though sometimes will be out of service for a few hours during the day.
Comment from Hotel Management
24-Aug-2019 by Silvestre V., General Manager, Hotel Management
Dear JulieD, Thank you for being our guest, and for writing this feedback regarding your stay. I deeply regret that we failed to exceed your expectations in with various aspects of our stay. Please accept my apology, and allow me to assure you that we are relentlessly working to have our guests satisfied, and all of your observations have been shared with our Executive Committee. I am, however, very grateful to receive your positive appraisal of our associates and the service they provide. I hope that you will decide to grant us another chance to try to change your perception of Panama Jack Resorts Cancun. Best regards, Silvestre V., General Manager
5 out of 5
by a verified traveller

Posted 23-Aug-2019
Comment from Hotel Management
23-Aug-2019 by Silvestre V., General Manager, Hotel Management
Dear Guest, Thank you for rating us. Hope to host you again soon. Best regards, Silvestre V., General Manager
5 out of 5
by a verified traveller from Brooklyn

Posted 23-Aug-2019
Beautiful resort, staff is amazing, good food and beach and pools two thumbs up
Comment from Hotel Management
23-Aug-2019 by Silvestre V., General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your positive comments with us. We are glad you liked the facilities, food, and service provided by our associates. Looking forward to your future visits. Best regards, Silvestre V., General Manager