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Reviews of Illinois Beach Hotel & Conference Center, BW Premier Collection

3.5 out of 5
Illinois Beach Hotel & Conference Center, BW Premier Collection
One Lake Front Dr., Zion, IL

Reviews

7.8

Good

Rating 10 - Excellent. 143 out of 407 reviews" "
Rating 8 - Good. 133 out of 407 reviews" "
Rating 6 - Okay. 76 out of 407 reviews" "
Rating 4 - Poor. 37 out of 407 reviews" "
Rating 2 - Terrible. 18 out of 407 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great View and location, bad everything else.
Our stay was pretty good, except there was dead ladybugs all over the balcony and inside the door. The wifi was terrible, .8 of a megabyte was the highest we saw. The room had damage to furniture and was, the closet door was just hanging with a broken track. The pool had someone's wig hair chunks floating in it and some food that wasn't cleaned up. There would be water hoses in the pool and in the jacuzzi left on the it would over fill the jacuzzi and it was ice cold and same with the pool. During that time the pool was not enjoyable to swim due to how cold it was. we had to notify staff multiple times that they forgot the hose on and they would apologize and turn it off but then we would have to wait around 6 hours for it to heat up to bearable temperatures to even swim which would only allow us about an hour or 2 of swim time before the pool closed.
Stayed 1 night in Mar 2021
Response from General Manager on 16 Mar 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Jlaine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice family friendly resort
The lobby area was beautiful. My room view was amazing. The room was newer (fixtures) but cleaning was minimal. Basic surfaces had not been wiped down at all or well. The pool area was nice and very spacious. The hot tub was also nice. I did not observe any staff cleaning these areas though. Nice place for a family, would stay here again just come with clorax wipes and water shoes.
Stayed 4 nights in Feb 2021
Response from General Manager on 4 Mar 2021
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from General Manager on 9 Mar 2021
Thank you for rating your stay with us. We hope to welcome you back soon. Thank you for choosing the Illinois Beach Hotel.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from General Manager on 22 Feb 2021
Thank you for the excellent score regarding your recent stay at our property.  Your business is very important to us and we value your feedback. Thank you for choosing the Illinois Beach Hotel.

2/10 Terrible

ROSALIND

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from General Manager on 16 Feb 2021
Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from General Manager on 4 Mar 2021
Thank you for rating your recent stay. We appreciate your business and hope that you will return.

8/10 Good

CREDELL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect
It was fine no issue. It would be great if they kepr restaurant menus on site.
Stayed 2 nights in Feb 2021
Response from General Manager on 16 Feb 2021
Thank you for writing a review regarding your recent stay at our property.  Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this place for a romantic overnight. Unfortunately, the room that we chose was an adjoining room with a chatty kid next door. We were very happy that the concierge accommodated our request for a room change. Once that was settled, we enjoyed the clean room and woke up to an amazing view of the sunrise over Lake Michigan.
Stayed 1 night in Feb 2021
Response from General Manager on 11 Feb 2021
Thank you for the 5 star review, we are pleased to hear you enjoyed your stay and that we could correct the problem with the noise for you. Thank you for choosing the Illinois Beach Hotel, We appreciate business and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from General Manager on 22 Feb 2021
Thank you for the excellent score regarding your recent stay at our property.  Your business is very important to us and we value your feedback. Thank you for choosing the Illinois Beach Hotel.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location and facilities. Looking forward to return when things open up. Best pool. Need larger, more powerful whirlpool.
Stayed 2 nights in Jan 2021
Response from General Manager on 4 Feb 2021
Thank you for completing a review regarding your recent stay at our property.  Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check out bias
Check out is at 11 and if you ask for late check out the same morning you get an extra 30 min. If you kiss their ass the day before they give you til 3pm. They’ll say the best they can do is 11:30am and that is just a lie
Stayed 1 night in Jan 2021
Response from General Manager on 4 Feb 2021
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from General Manager on 29 Jan 2021
Thank you for rating your recent stay at our property.  Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

DG, Zion, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its so beautiful and peaceful, the people make feel welcome. I would definitely be returning here!
Stayed 1 night in Dec 2020
Response from General Manager on 20 Jan 2021
Thank you for the excellent review and rating, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back in the not so distant future. We appreciate your business and thank you for choosing the Illinois Beach Hotel.

8/10 Good

Joseph

Stayed 1 night in Jan 2021
Response from General Manager on 29 Jan 2021
Thank you for rating your recent stay at our property.  Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Rocio Buendia

Disliked: Cleanliness
Stayed 1 night in Jan 2021
Response from General Manager on 29 Jan 2021
Thank you for Rating your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from General Manager on 29 Jan 2021
Thank you for rating your recent stay at our property.  Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tim or Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from General Manager on 29 Dec 2020
Thank you for the excellent rating. we appreciate your business and look forward to welcoming you back. Thank you for choosing the Illinois beach Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay.
Stayed 1 night in Dec 2020
Response from General Manager on 19 Dec 2020
Thank you for the excellent rating and we are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from General Manager on 18 Dec 2020
Thank you for rating your recent stay. We appreciate your business and hope that you will return soon.

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2020
Response from General Manager on 17 Dec 2020
Thank you for taking the time to rate your recent stay, I'm very sorry you were not satisfied with your stay. We do appreciate your business. Thank you for choosing the Illinois Beach Hotel.

10/10 Excellent

Mary, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always so friendly n professional. Always enjoy staying there. Very clean rooms and the view of the Lake is amazing.
Stayed 1 night in Dec 2020
Response from General Manager on 10 Dec 2020
Thank you for the excellent rating and review. We appreciate your business and look forward to your return.

4/10 Poor

Verified traveller

Stayed 7 nights in Nov 2020
Response from General Manager on 6 Dec 2020
Thank you for rating your stay. I'm sorry we did not meet your expectations.

10/10 Excellent

Devney, Waukegan, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and comfy. Loved the scenery and hotel is beautiful. Loved the huge pool and nice hot tub!
Stayed 1 night in Nov 2020
Response from General Manager on 25 Nov 2020
Thank you for completing a review. we appreciate your business. We are glad you enjoyed your stay and look forward to welcoming you back.

6/10 Okay

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Property - One Negative
Property was beautiful. Staff courteous and helpful. We were not able to take advantage of a lake view room (pet friendly rooms were park view). Lobby cozy with a great view. I'd like to come back in more temperate weather when I have time to take advantage of the grounds and hiking areas. Room was clean. Pool was huge. One and only complaint was the shower. Extremely low pressure provided what felt like a dribble of less than hot water. Paired with a slow drain, this made for a suboptimal visit after arriving late in the day. I could have contacted the desk for the drain issue, but the water pressure and temperature were not something that could be immediately addressed. I'll admit I'm overly critical of this issue, but on a short stay, it is a big part of the time spent. Hopefully all the rooms are not similarly affected. The setting and property is worth a second try.
Stayed 2 nights in Nov 2020
Response from General Manager on 20 Nov 2020
Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and while we’re so happy you received friendly service from our staff, we are very sorry for the conditions and issues encountered in your room. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, and we hope you will come visit us in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The staff was very friendly and accommodating. The hotel did a great job with following the Covid guidelines. The beach trails were amazing! Will definitely come back!
Stayed 2 nights in Nov 2020
Response from General Manager on 12 Nov 2020
Thank you for the excellent review and rating. We look forward to your return.

10/10 Excellent

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Oct 2020
Response from General Manager on 29 Oct 2020
Thank you for the Excellent rating and we hope to welcome you back soon.

6/10 Okay

Vincent

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2020
Response from General Manager on 22 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

10/10 Excellent

Audrey, Bolingbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a partial lake view room, but it was a great view for us! Great relaxing time to walk on the beach and hiking paths. We had a blast and will return.
Stayed 2 nights in Oct 2020
Response from General Manager on 18 Oct 2020
Thank you for the excellent rating and review. We appreciate your business and your feedback. We look forward to welcoming you back.

10/10 Excellent

Henry R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from General Manager on 15 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful to wake up and walk to the lake. The resort is clean and modern.
Stayed 1 night in Oct 2020
Response from General Manager on 15 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Peggy

Liked: Staff & service
Stayed 1 night in Sep 2020
Response from General Manager on 21 Sept 2020
Thank you for rating your recent stay at our property.  Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from General Manager on 16 Sept 2020
Thank you for the kind rating. We value your business and hope to welcome you back again.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from General Manager on 16 Sept 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful little gem. Gorgeous views, nice staff, the decor was a bit of a throwback, but still nice. The hot tub was dated and very small but it had a nice, big pool. The hotel abided by the COVID rules, masks in common areas and hand sanitizer everywhere. The private beach access was nice, make sure you have a parking pass or your car will be towed. Looking forward to more normal times when we can utilize all of the state park activities. There was some construction because they were repairing damage from a flood earlier in the year. It didn’t effect our stay but I’m curious to see what it looks like when they are done.
Stayed 3 nights in Sep 2020
Response from General Manager on 17 Sept 2020
Thank you for the excellent rating and great review. We appreciate your business and await your return. Thank you for choosing the Illinois Beach Hotel.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from General Manager on 16 Sept 2020
Thank you for the kind rating. We value your business and hope to welcome you back again.

10/10 Excellent

shannon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun for the Whole Family
This was our first stay and Illinois Beach Hotel was great! The staff (at the front desk and restaurant) are all friendly and quite helpful. The food at the restaurant is really good and fairly priced. It's a beautiful location right on the lake in the midst of a large state park with plenty to explore. The rooms are clean and spacious with nice views of its surroundings. We reserved a room with 2 queen beds, but they were quite cozy and felt more like a full than a queen. The hotel is recovering from lock down due to COVID-19 and flooding from last spring, but seem to be managing despite these obstacles. The indoor pool is large and pleasant, and most importantly the kids really loved it. There is much to do if you bring the right equipment with you (beach toys, kayaks, bikes, etc). Organized activities (by the resort) for the kids would really take this place up a notch. Additionally, nightly fires would be terrific especially since the pits are already in place. We inquired but were told there is an additional (large) fee to have a fire. I don't know if they offered these things before COVID and plan to again, but either way we will definitely be back. I look forward to our next stay!
Stayed 3 nights in Sep 2020
Response from General Manager on 10 Sept 2020
Thank you for the excellent rating and review. We look forward to welcoming you back. Thank you for choosing the Illinois Beach Hotel.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from General Manager on 5 Sept 2020
Thank you for the kind rating. Your business is much appreciated and we look forward to welcoming you back.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointed.
Disappointing. Beds are so hard thought the mattress/box spring were reversed at first. Books 2 Queen beds, got 2 Doubles. Booked Lake View (view was of roof and AC/equipment). At best this was 'obstructed/partial lake view' (and that's being generous). No Spacing in room assignment...neighbors both sides, when there should be plenty of space to allow separation. very loud (thin walls). at 1am other groups in hall running around/between rooms/slamming doors/etc. Beach is only for sitting...the facility has high retaining wall so no access to water from beach in the publicity photos. Lots of flies around due to the swampy/mucky area surrounding the hotel. Some areas of hotel grounds appear to be old damage and closed off, accumulating debris and looks like abandoned buildings/frames/structures. Broken signs hidden in bushes around the abandoned area said something like "Warning. Asbestos in Sand/Water"...is this old and unneeded or being hidden? All entrances locked except for main lobby (facing away from beach/water). Front desk said you have to walk out the main steps and a around the building, can't access beach/water from the sides of the hotel facing same. We stayed here instead of our planned visit to Simmons Island in Kenosha due to protests. Should have gone on to Kenosha after all.
Stayed 2 nights in Aug 2020
Response from General Manager on 28 Aug 2020
hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Judy

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2020
Response from General Manager on 28 Aug 2020
Thank you for the good rating, we appreciate your business and hope that you return soon.

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, room comfort
Dissapointed
Arrived to check in and room wasnt available. I was told rooms might be available in a hour or so and was asked for my phone number and i was told they would call me. 5hrs went by and no call. But when i get to the desk, everybody else is chrcking in no problem. Restaurant waitress seemed high. Couldnt remember anything. She was taking our food to other tables and took forever to bring us the check and even longet to come get it. It wasnt even busy. The location of the hotel is great but everything else was crappy.
Stayed 1 night in Aug 2020
Response from General Manager on 28 Aug 2020
hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

DL, Chicago

Liked: Cleanliness, staff & service
The Front desk staff were wonderfully accommodating. The restaurant staff were hustling both days we were there. It’s a beautiful property
Stayed 1 night in Aug 2020
Response from General Manager on 28 Aug 2020
Thank you for the excellent rating, we appreciate your business and hope that you return soon.

10/10 Excellent

Tarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from General Manager on 28 Aug 2020
Thank you for the excellent rating, we appreciate your business and hope that you return soon.

10/10 Excellent

Shawntel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Every single time I come here to stay, i oove it more and more! And I will keep on company! The remodeling and the upgrade of the rooms perfect! Absolutely perfect! I love it! I received an unexpected room upgrade... So awesome! Thank you!
Stayed 2 nights in Aug 2020
Response from General Manager on 24 Aug 2020
We appreciate your business and will always look forward to welcoming you back. Thank you for continuing to choose the Illinois Beach Hotel.

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, room comfort
Couldn’t connect to WiFi the entire 2 days I was there. Also the land line phone in the room didn’t work and I couldn’t call the front desk. I walked down to let them know about the WiFi and the phone and the front clerk didn’t seem like she cared too much and did nothing.
Stayed 1 night in Aug 2020
Response from General Manager on 22 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay . Clean rooms . Friendly staff . Just be aware of the car pass so that your car wont get towed !
Stayed 2 nights in Aug 2020
Response from General Manager on 22 Aug 2020
Thank you for the excellent rating. We hope to welcome you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice staff but hotel was run down. Pool was decent.
Stayed 3 nights in Aug 2020
Response from General Manager on 19 Aug 2020
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Aug 2020
Response from General Manager on 17 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Never got fresh towels, said the WiFi had been acting up all day, in room phone didn’t work , room service was trash! Never again
Stayed 1 night in Aug 2020
Response from General Manager on 17 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

franz, chicago

Travelled with partner
Only hotel with direct access to the beach on weekends.
Stayed 1 night in Aug 2020
Response from General Manager on 17 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.