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Star Rating
3 out of 5



4.6 / 5Exceptional
463 reviews


  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Spa


What's nearby

  • Popular Location
    Matterhorn Museum
    11 min walk
  • Popular Location
    Zermatt - Furi
    18 min walk
  • Popular Location
    Zermatt-Furi Gondola
    18 min walk
  • Airport
    Sion (SIR)
    71 min drive

Choose your room

Book online or call:

020 3564 4853

Your dates need to occur after 2019-10-14. Try updating your dates to see prices for your trip.

    About this area


    Located in Zermatt, Phoenix is near a train station and on a river. Zermatt-Furi Gondola and Mountaineers Cemetery are local landmarks, and some of the area's activities can be experienced at Matterhorn Ski Paradise and Sunnegga Ski Resort. Our guests appreciate the hotel's central and quiet location.

    What's nearby

    • Popular Location
      Matterhorn Museum - 11 min walk
    • Popular Location
      Zermatt - Furi - 18 min walk
    • Popular Location
      Matterhorn glacier paradise - 18 min walk
    • Popular Location
      Zermatt-Furi Gondola - 18 min walk
    • Popular Location
      Zermatt-Matterhorn Ski Paradise - 4 min drive

    Getting around

    • Zermatt Station - 7 min walk
    • Sion (SIR) - 71 min drive

    About this property


    Skiing and snowboarding are not the only attractions at Phoenix, where you can sip cocktails at the bar/lounge and take advantage of ski storage and complimentary wireless Internet access. All 27 soundproofed rooms feature free WiFi and espresso makers. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find down duvets and hairdryers.

    Renovations and closures

    The property is closed between 22 April and 22 May.

    Property amenities


    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • No on-site parking available
    • Return train station shuttle (surcharge) from 8:30 AM to 5:30 PM
    • Train station shuttle on request

    Food and drink

    • Free buffet breakfast available daily 7:30 AM–10:00 AM
    • 1 bar

    Things to do

    • Fitness centre
    • Spa services

    Family friendly

    • Dry-cleaning service
    • Laundry facilities
    • Soundproofed rooms


    • Lift

    Guest services

    • Daily housekeeping
    • Dry-cleaning service
    • Front desk (limited hours)
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Ski storage
    • Tour/ticket assistance

    Languages spoken

    • English
    • French
    • German

    Business services

    • 1 meeting room


    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - prenatal
    • Massage - sports
    • Massage - Thai


    • Fireplace in reception
    • Smoke-free property
    • TV in reception

    Room amenities


    • Blackout drapes/curtains
    • Down comforter
    • Heating
    • Hypo-allergenic bedding


    • bathtub or shower
    • Free toiletries
    • Hairdryer


    • 40-inch flat-screen TV
    • TV channels

    Food and drink

    • Espresso maker


    • Connecting rooms available
    • Desk
    • Phone
    • Safe
    • Soundproofing

    Nearby things to do


    • Bike hire
    • Cross-country skiing
    • Downhill skiing
    • Hiking/biking trails
    • Mountain biking
    • Mountain climbing
    • Rock climbing
    • Ski area
    • Ski equipment hire
    • Ski lifts
    • Skiing
    • Skiing lessons
    • Sledging
    • Snowboarding
    • Snowshoeing


    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    Beautiful view, very clean and fantastic breakfast buffet. We loved Yolanda at the front desk, she was very helpful in telling us where to hike and eat. Highly recommend!

    Stayed 3 nights in Oct 2019

    5/5 Excellent

    This was clean, beautiful and the rooms were amazing. If you paid for an upgraded room you will not regret the view!! Loved everything about the hotel! Breakfast was amazing... staff friendly and informative.... location well within walking distance of the quaint Main shopping district and restaurants. This was s highlight of our 3 week European vacation!!

    Stayed 2 nights in Sep 2019

    5/5 Excellent

    The best breakfast selection we had in Switzerland! Terrific location and friendly staff

    Stayed 3 nights in Sep 2019

    5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Sep 2019

    5/5 Excellent

    The property is nice and friendly and for us ideally located away from the buzzing centre. Breakfast was great too and the team very friendly. The room display in Expedia though showed that the deluxe room with view in Matterhorn has this half roundish patio with great views which our room didn’t have. When asking we were told that there are two trypes of deluxe rooms. This wasn’t clear upon making the reservation which was a bit sad as the panoramic glass patio was one of the reasons we selected that room type. But apart from that it was great !

    Stayed 1 night in Sep 2019

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