Exterior

Reviews of Mont Cervin Palace

5 out of 5
Mont Cervin Palace
Bahnhofstrasse 31, Zermatt, VS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 130 out of 148 reviews" "
Rating 8 - Good. 9 out of 148 reviews" "
Rating 6 - Okay. 6 out of 148 reviews" "
Rating 4 - Poor. 1 out of 148 reviews" "
Rating 2 - Terrible. 2 out of 148 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hesky, New York

Liked: Cleanliness, staff & service, property conditions & facilities
A renowned establishment that lived up to its reputation. Beautiful pool and convenient ski room and facilities
Stayed 6 nights in Jan 2024

6/10 Okay

Antonieta

Disliked: Property conditions & facilities
We couldn’t take a shower because our side of the hotel did not have HOT water only cold. They gave us a piece of chocolate to “compensate” totally unacceptable

8/10 Good

May

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. I was very disappointed in my check in. I reserved and paid for 3 rooms. I was traveling with a group of 6 ladies. I had to check us all in as I had reserved and paid for the rooms. The other rooms were available on arrive and on the 5th floor with a lovely view of the mountains. My room wasn't available for a couple of hours and I was put in a room on the second floor overlooking the roof of the property. I was never asked if I wanted one of the nicer rooms. I'm glad my traveling friends got a super nice room but was very disappointed in my room. Bathroom was half the size of the others as well. I asked to be moved to the same floor the others were on but was told it would be an additional $1000 swiss francs. They knew we were traveling together. I thought this could have been handled better. The receptionist was a very sweet person and the manager, who I asked to speak with was also professional and nice. I was just disappointed they didn't make accomodations for my request.
Stayed 2 nights in Aug 2023
Response from Petra on 10 Oct 2023
Dear GuestThank you so very much for sharing your feedback with us following your recent stay at the Mont Cevin Palace. It was lovely to hear that you found our team to be nice.However, we are genuinely sorry that your guest experience of Hotel was not entirely satisfactory on this occasion and that it did not match your expectations. Being a historic hotel, our rooms do differ in size and layout even within the same category. We are very sorry that your room was not the one on the higher floor. Thank you for choosing the Mont Cervin PalaceKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023
Response from Petra on 20 Aug 2023
Many thanks for your review!Rafael Biner & TeamManagement/Hosts

10/10 Excellent

Nick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area.
One of the best hotels I have stayed at. Stayed 3 nights but could have done 4 or 5. The service was the best! I will be staying at this hotel again on my next visit.
Stayed 3 nights in Jul 2023
Response from Petra on 4 Aug 2023
Dear GuestWhat an excellent review to read! Thank you so very much for the wonderful feedback and the kind words.We are very much looking forward to welcoming you back soonWarm regardsRafael Biner & TeamManagement / Hosts

10/10 Excellent

Phill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 2 nights in Jul 2023
Response from Petra on 15 Jul 2023
Dear GuestThank you so very much for this fantastic feedback! We are thrilled to read that you have enjoyed your experience at the Mont Cervin Palace and hope to welcome you back again soonKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excellent

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's convenient. Lot's of dining options around. Definitely friendly staff, cozy. Makes you feel welcome.
Stayed 1 night in Apr 2023
Response from Petra on 17 Apr 2023
Dear GuestWhat a wonderful review to read. Thank you for sharing your feedback on your recent stay at Mont Cervin Palace on this platform. We hope to welcome you back soonKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excellent

Jeffrey, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Beautiful room. Excellent views!
Stayed 6 nights in Apr 2023
Response from Petra on 9 Apr 2023
Dear Guest Thank you so much for the wonderful review on your recent stay.We hope to welcome you again soon at the Mont Cervin Palace Kind regards Rafael Biner & TeamManagement/Hosts

10/10 Excellent

Carole

Stayed 3 nights in Mar 2023
Response from Petra on 17 Apr 2023
Dear GuestMany thanks for your fabulous review!We hope to welcome you back in the not too distant futureWarm regardsRafael Biner & TeamManagment / Hosts

10/10 Excellent

SERJIK

Stayed 4 nights in Feb 2023
Response from Petra on 14 Mar 2023
Thank you so much for the review!Kind regardsRafael Biner & TeamManagment / Hosts

10/10 Excellent

Maksim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! Thank you so much for everything
Stayed 4 nights in Jan 2023
Response from Petra on 7 Feb 2023
Dear GuestThank you so very much for the lovely feedback on your recent stay at the Mont Cervin Palace.To read of your wonderful compliments is the best motivation for the team. We hope to welcome you back very soonWarm regardsRafael Biner & TeamManagement / Hosts

10/10 Excellent

Aileen

Stayed 3 nights in Feb 2023
Response from Petra on 14 Mar 2023
Many Thanks for the wonderful review!Rafael Biner & TeamManagement / Hosts

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities and staff were outstanding.
Stayed 5 nights in Jan 2023
Response from Petra on 1 Feb 2023
Dear GuestMany thanks for this wonderful review of your recent stay at Mont Cervin Palace.We hope to welcome you back on your next trip to Zermatt soonWarm regardsRafael Biner & TeamManagement / Hosts

10/10 Excellent

Alfonso, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2022
Response from Petra on 10 Aug 2022
Dear Guest Thank you so much for this fantastic feedback. We are delighted to read you enjoyed your stay with us and we hope to welcome you back soon Warm regards Rafael Biner & Team Management/Hosts

6/10 Okay

Manasije

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Decent rooms and service. No AC so very warm in August. They try to overcharge. When we wanted an extra night first they quoted over 600 CHF. On expedia i got it for half. That upset them now thay want to charge CHF 150 as they calim we are two persons. On expedia price for single or double occupancy is the same. BEWARE.
Stayed 2 nights in Aug 2022

10/10 Excellent

Khaled, Providence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful property. Exceeded my expectations!
Stayed 4 nights in Jul 2022
Response from Petra on 2 Aug 2022
Dear Guest Thank you so very much for this glowing review. We are thrilled to read that we exceeded your expectations and hope to welcome you back soon Warm regards Simone Seiler Management / Host

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great customer service. Excellent location and fabulous restaurant. Spacious rooms.
Stayed 2 nights in Jul 2022
Response from Petra on 8 Jul 2022
Dear Guest What a wonderful review to read. Thank you so much for the positiv feedback, which we will be pleased to share with the team. We hope to welcome you back to the Mont Cervin Palace soon Best regards Simone Seiler Mangement / Host

10/10 Excellent

jean

Stayed 1 night in Jun 2022

10/10 Excellent

David, Bowdon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel, great staff, lovely restaurant, amazing breakfast, gym and pool really good. Ski boot room very convenient and user friendly. Nice central location. Great concierge
Stayed 8 nights in Feb 2022
Response from Petra on 1 Mar 2022
Dear Guest Thank yo so much for your glowing review. We are thrilled to read that you enjoyed every aspect of your stay and we hope to welcome you back to the Mont Cervin Palace very soon Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Arturo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, from pickup/drop off at the train station, dinner reservations, ski accommodations and general friendliness. We had a wonderful time and can’t wait ti return.
Stayed 2 nights in Feb 2022
Response from Petra on 14 Feb 2022
Dear Guest Thank you so very much for this glowing review. We are thrilled to read that you enjoyed every aspect of your stay and will be happy to share your comments with the team. Thank you for choosing the Mont Cervin Palace! Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to live in Zermatt , great location, staff are helpful
Stayed 2 nights in Jul 2021
Response from Petra on 19 Jul 2021
Dear Guest Thank you so very much for this fabulös review on your recent stay with us. We hope to welcome you back to Zermatt in the not too distant future Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
Wonderful location and hotel. Exceptional service and staff. High degree of cleanliness throughout. Great cuisine.
Stayed 3 nights in Jul 2021
Response from Petra on 9 Jul 2021
Dear Guest Thank you for the wonderful feedback on your recent stay at the Mont Cervin Palace. We are happy to read that you have enjoyed your stay and will certainly share your kind words with our team. Thank you for choosing the Mont Cervin Palace Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was wonderful! We had our 5 month old with us and the staff was incredibly accommodating. They handled all of our luggage and provided us with a crib, bedding for the crib, toys and bath products for the baby. The concierge was amazing! they helped us book dinner reservations every night, and assisted us in touring the area. I would gladly stay here again
Stayed 2 nights in Sep 2019
Response from Petra on 14 Oct 2019
Dear Guest Thank you for taking the time to write such a wonderfully complementary review of your stay at the Mont Cervin Palace We are overjoyed to read such kind comments about many aspects of your stay; from the efficiency of the staff at the concierge desk, to the attention to detail that our housekeeping attendants delivered to you through your stay. Once again thank you for your review - we do hope we will be welcoming you back to Zermatt again Warm regards, Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had trouble with the bathroom and they changed us immediately to a better class room no extra charge.
Stayed 1 night in Sep 2019
Response from Petra on 16 Sept 2019
Dear Guest Thank you for the fantastic review on this platform on your recent stay at the Mont Cervin Palace. We are thrilled to read that our team was able to assist you and made your stay an enjoyable one. We hope to welcome you back soon and thank you for the recommendation. Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service and staffs are being very friendly, willing to guide and provide advices!
Stayed 2 nights in Aug 2019
Response from Petra on 22 Aug 2019
Dear Guest What a glowing review to read - thank you for sharing your positive feedback on your recent stay at the Mont Cervin Palace. We will certainly share your lovely comments on our staff with the whole team. Thank you for choosing the Mont Cervin Palace Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Petra on 17 Aug 2019
Dear Guest Thank you for taking the time to share your fantastic feedback on your recent stay with us We hope to welcome you back in the not too distant future Kind regards Simone & André Seiler Management/ Hosts

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of zermatt. Five star service and great restaurant and bar. Breakfast room was superb with white tablecloth and excellent assortment of food items. Would stay here again next visit.
Stayed 1 night in Aug 2019
Response from Petra on 6 Aug 2019
Dear Guest Excellent to read this fantastic review on your recent stay at the Mont Cervin Palace. We are thrilled to now you enjoyed e location as well as the restaurant and bar of the hotel and are looking forward to welcoming you back to Zermatt on your next visit Warm regards Simone & André Seiler Management/ Hosts

8/10 Good

Maria

Stayed 1 night in Jul 2019
Response from Petra on 17 Aug 2019
Dear Guest Thank you for sharing your feedback ’ on your stay at the Mont Cervin Palace We hope to welcome you back soon Warm regards Simone & André Seiler Management /Hosts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Petra on 9 Jul 2019
Dear Guest Thank you for this fantastic review on your recent stay. We hope to welcome you back to the Mont Cervin Palace soon Best regards Simone & André Seiler Management / Hosts

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
This is the first time I feel that it´s important to write a review regarding my stay in a hotel. I consider that my husband and I are very frequent travellers, and have stayed in many 5-star hotels, some being part of Leading Hotels of the World, in Europe, America and Asia. We made a reservation for dinner at the Hotel´s Restaurant for 12 people for a special celebration. We got there on time, and they seated us in front of the grill, and the weather had been extremely hot. We asked if they could arrange a different seating, and they responded it was not possible. Then my brother-in-law told the host that in that case, we would leave, because it was impossible to eat with that heat so close to the table. After saying that he responded they could arrange for a table outside, in their less formal restaurant. When we got there, the waiters were fixing the tables to accomodate us, being a party of 12 is not easy. While doing this, the host from this restaurant started to complain to the other waiter about seeting us there. We sat down and it took a long while before anyone came to the table and asked if we wanted something to drink, to start with. We had to call the waitress. They did not put any napkins, silverware, or anything to make us feel like we were going to have dinner. When we finally were able to place the order for dinner, we asked for several appetizers, and then the main courses. We had to wait a long long time, before getting any bread on the table.
Stayed 2 nights in Jun 2019
Response from Petra on 17 Jul 2019
Dear Guest Thank you for sharing your comments with us regarding your recent stay at the Mont Cervin Palace. We do value feedback from our customers as it is the only way we can truly improve our offering. We were extremely sorry to learn that your experience did not completely meet your expectations. It is obvious that there are issues that need to be addressed and we will discuss these with our team, but unfortunately with a switch of a table of 12 persons from one to another restaurant on a busy evening a wait is inevitable. We can only express our regrets for the problems you experienced with this and offer our apologies for the delay. We do hope you will return to the Mont Cervin Palace in the future, in order that we can have another opportunity to deliver to you a truly memorable experience. We hope to welcome you back very soon. Sincerely Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Petra on 27 Jun 2019
Dear Guest We truly appreciate the positive feedback on your recent stay at the Mont Cervin Palace. Thank you for sharing this and we hope to welcome you back soon Warm regards Simona & André Seiler Management/Hosts

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to access gym. Took several trips to front desk to get access.
Stayed 4 nights in Jun 2019
Response from Petra on 19 Jun 2019
Dear Guest Many thanks for your feedback following your stay at the Mont Cervin Palace. We are happy you generally liked your stay but sorry to read you have faced issues with the access to the gym. We had some technical problems with a change of systems for a few days early in the season which has been solved now. Kindly excuse any inconvenience caused. We hope to have the pleasure to welcome you back. Sincerely Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Petra on 14 Jun 2019
Dear Guest Thank you for reviewing your recent stay at the Mont Cervin Palace. We are pleased to read that you have enjoyed every aspect of your stay and hope to welcome you back in the not too distant future Warm regards Simone and André Seiler Management /Hosts

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from the room
Room was beautiful and in fact we were upgraded at no charge. Right in the heart of a great resort area. The breakfast buffet was delicious and service excellent
Stayed 2 nights in Apr 2019
Response from Petra on 9 Apr 2019
Dear Guest What a wonderful review to read - thank you so much for sharing this positive feedback on your recent experience at the Mont Cervin Palace. We hope to welcome you back to Zermatt in the not too distant future Kind regards Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Mont Cervin Palace...Everyone was very friendly and helpful. Our son did not feel well upon arriving and they were very helpful getting us to the right doctor. Thanks again for another great stay!!
Stayed 6 nights in Mar 2019
Response from Petra on 3 Apr 2019
Dear Guest Thank you for your lovely review of your recent stay. We are happy to read that you have enjoyed your stay despite your son not feeling well and hope to welcome you back to the Mont Cervin Palace soon. Thank you for the recommendation Warm regards Simone & André Seiler Management/ Hosts

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Petra on 1 Apr 2019
Dear Guest We are delighted to read that you enjoyed your experience at the Mont Cervin Palace. We hope to welcome you back again soon Best regards Simone and Andé Seiler Management / Hosts

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Petra Ellmeier on 25 Feb 2019
Dear Guest We are thrilled about the positive feedback you gave us on your stay at the Mont Cervin Palace. Thank you for sharing your experience on this platform. We hope to welcome you back in the not too distant future Warm regards from sunny Zermatt Simone & André Seiler Management / Hosts

10/10 Excellent

Sreten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing experience. The best service ever!!
Stayed 3 nights in Feb 2019
Response from Petra Ellmeier on 18 Feb 2019
Dear Guest Many thanks for the glowing review. We are thrilled to read that you had an amazing experience and the best service ever at the Mont Cervin Palace. We will certainly share your compliments with the team and hope to welcome you back soon Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Petra Ellmeier on 18 Feb 2019
Dear Guest Thank you for the fantastic feedback. We are delighted that you enjoyed your stay with us and hope you would consider the Mont Cervin Palace again for your next visit to Zermatt Simone & André Seiler Management / Hosts

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Petra Ellmeier on 16 Feb 2019
Dear Guest Thank you for the positiv feedback We hope to welcome you back during your next visit in Zermatt Thank you for choosing the Mont Cervin Palace Simone & André Seiler Management/ Host

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great place ,amazing service .
Stayed 3 nights in Jan 2019
Response from Petra on 28 Jan 2019
Dear Guest Excellent to read this wonderful comment. Thank you for sharing your experience and the positive feedback online. We hope to welcome you back soon Best regards Simone & André Seiler Management / Hosts

10/10 Excellent

JamesAnastasio, Manasquan, NJ, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The pool, spa facilities and restaurants are all excellent. The service from the staff was exceptional! We are experienced world travelers. We thought this was the best service we have ever experienced!
Stayed 4 nights in Jan 2019
Response from Petra on 27 Jan 2019
Dear Guest What a fantastic feedback to read. We will share your wonderful comments with our team and hope to welcome you back in the not too distant future. Thank you for choosing the Mont Cervin Palace Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Petra on 17 Jan 2019
Dear Guest Many thanks for taking the time to review your recent visit to the Mont Cervin Palace. The team were delighted to hear you enjoyed your visit and appreciate your feedback. We hope to see you again soon, Simone & André Seiler Management / Hosts

10/10 Excellent

Ahmad, Kuwait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect from the moment of arrival.
Stayed 3 nights in Jan 2019
Response from Petra on 15 Jan 2019
Dear Guest What a beautiful review - thank you so very much for sharing your experience at the Mont Cervin Palace. We hope to welcome you back soon Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the most luxurious hotel in Zermatt. The quality, decor, facilities and most importantly staff make this a wonderful experience. The hotel is located in a prime location and we had views of the Matterhorn from our suite windows.
Stayed 6 nights in Dec 2018
Response from Petra on 10 Jan 2019
Dear Guest Thank you so very much for your kind words and the fantastic feedback. We will certainly share your comments with our team and hope to welcome you back to the Mont Cervin Palace on your next trip to Zermatt Best regards Simone & André Seiler Management / Hosts

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Zermatt
We had a wonderful time! Everything was perfect.
Stayed 3 nights in Dec 2018
Response from Petra on 10 Jan 2019
Dear Guest Excellent to read your positive feedback on your recent stay at the Mont Cervin Palace. Thank you for choosing our hotel Best regards Simone & André Seiler Management / Hosts

10/10 Excellent

TEEGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Our entire experience we terrific from start to finish. Definitely recommend!
Stayed 2 nights in Dec 2018
Response from Petra on 10 Jan 2019
Dear Guest Wow - the perfect stay. We are thrilled to read you feedback and hope to welcome you back to Zermatt in the not too distant future. Warm regards Simone & André Seiler Management / Hosts

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming elegance
The hotel was very comfortable and the location in the middle of town was convenient to everything. The staff went above and beyond to make our stay special. We were given an upgrade to a junior suite (without asking), chocolates and fruit in our room and the concierge was extremely helpful and knowledgeable about what to do in the area. We called ahead and were given instructions on where to park and it could not have been easier.The breakfast buffet was included and had a very nice selection and the option to order an omelet, waffle, etc. Overall, a fantastic hotel and wonderful experience.
Stayed 2 nights in Sep 2018

10/10 Excellent

Gary, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff- beautiful and comfortable rooms. They went out of their way to make our stay memorable- would definitely recommend to others
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maitre de at The Grill was very rushed and too intense.
Stayed 2 nights in Sep 2018