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Overview of Hotel Alpenhof

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Indoor pool, pool loungers
Outdoor spa bath
Outdoor spa bath
View from Room

Hotel Alpenhof

4.5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Explore the area

    Popular LocationZermatt–Sunnegga Funicular2 min walk
    Popular LocationMountaineers Cemetery8 min walk
    Popular LocationZermatt-Furi Gondola15 min walk
    AirportSion (SIR)76 min drive

Choose dates to view prices

  • Penthouse Deluxe Suite Matterhorn View

    5/5 guest room rating

    Room amenities

    • 1075 sq ft
    • Mountain view
    • Sleeps 4
    • 4 Single Beds OR 2 Queen Beds
    More detailsPenthouse Deluxe Suite Matterhorn View
  • Design Double or Twin Room

    4.9/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 3
    • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
    More detailsDesign Double or Twin Room
  • Penthouse Deluxe Suite

    5/5 guest room rating

    Room amenities

    • 861 sq ft
    • Mountain view
    • Sleeps 5
    • 4 Single Beds and 1 Large Single Sofa Bed OR 2 Queen Beds and 1 Large Single Sofa Bed
    More detailsPenthouse Deluxe Suite
  • Alpine Chic Room

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsAlpine Chic Room
  • Design Single Room

    5/5 guest room rating

    Room amenities

    • 160 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsDesign Single Room
  • Deluxe Double Room

    4.9/5 guest room rating

    Room amenities

    • 270 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsDeluxe Double Room
  • Superior Room

    5/5 guest room rating

    Room amenities

    • 322 sq ft
    • Sleeps 3
    • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed
    More detailsSuperior Room
  • Design Double Room

    4.8/5 guest room rating

    Room amenities

    • 270 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsDesign Double Room

About this area

Zermatt

Located in Zermatt, Hotel Alpenhof is in the city centre and near a train station. Matterhorn Ski Paradise and Zermatt-Furi Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn and Weisshorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledging and snowshoeing.
Popular Location

What's nearby

  • Zermatt–Sunnegga Funicular - 2 min walk
  • Mountaineers Cemetery - 8 min walk
  • Zermatt-Furi Gondola - 15 min walk
  • Sunnegga Ski Resort - 33 min walk
  • Riffelberg Express Gondola - 45 min walk

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • AirportGeneva (GVA-Cointrin Intl.) - 162 min drive

Restaurants

  • Restaurant Alpenhof — 1 min walk
  • Bäckerei Fuchs - 3 min walk
  • Restaurant Walliserstube - 3 min walk
  • Chalet da Giuseppe - 3 min walk
  • Chez Heini - 4 min walk
View in a map

About this property

Hotel Alpenhof

Luxurious ski hotel with ski-in/ski-out access
Ski into Hotel Alpenhof, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa. All 62 individually furnished rooms feature free WiFi and room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as minibars (stocked with some free items) and bathrobes.
Hotel Alpenhof offers 62 forms of accommodation with minibars (stocked with some free items) and a safe. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, health club or spa tub without adult supervision. Guests aged under 16 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Alpenhof SPA has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Art gallery
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Ice skating
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Bosnian
  • Catalan
  • English
  • French
  • German
  • Italian
  • Macedonian
  • Portuguese
  • Serbian
  • Slovenian

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas
  • Fireplace in reception
  • Romance packages available

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Champagne service
  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per night
Dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! One child 8 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for CHF 60.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club or spa tub without adult supervision
Guests under 16 years old are not allowed in the health club or spa tub
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alpenhof Hotel
Alpenhof Hotel Zermatt
Alpenhof Zermatt
Hotel Alpenhof
Hotel Alpenhof Zermatt
Hotel Alpenhof Hotel
Alpenhof Hotel Zermatt
Hotel Alpenhof Zermatt
Hotel Alpenhof Hotel Zermatt

Frequently asked questions

Can I cancel my reservation for free at Hotel Alpenhof and receive a full refund?
Yes, Hotel Alpenhof offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Alpenhof cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Alpenhof?
As of 20 Jan 2021, prices found for a 1-night stay for 2 adults at Hotel Alpenhof on 2 Feb 2021 start from £229, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Alpenhof have a pool?
Yes, this property has an indoor pool.
Is Hotel Alpenhof pet-friendly?
Yes, dogs are allowed at this property. There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees.
How much is parking at Hotel Alpenhof?
This hotel doesn't offer parking.
What time is check-in at Hotel Alpenhof?
Check-in is from 3:00 PM - 10:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Alpenhof?
Checkout is at 11 AM.
Where is Hotel Alpenhof located?
Located in the mountains, this ski-in/ski-out hotel in Zermatt is within 1 mile (2 km) of Zermatt–Sunnegga Funicular and Matterhorn Ski Paradise, and is convenient for winter sports, such as cross-country skiing and skiing lessons. St. Mauritius Church and Matterhorn Museum are also within 10 minutes. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt Station is 6 minutes.
4.7
Exceptional
Rating 5 - Excellent. 322 out of 407 reviews
5 - Excellent 79%
Rating 4 - Good. 76 out of 407 reviews
4 - Good 19%
Rating 3 - Okay. 4 out of 407 reviews
3 - Okay 1%
Rating 2 - Poor. 1 out of 407 reviews
2 - Poor 0%
Rating 1 - Terrible. 4 out of 407 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
The staff are very friendly and helpful. The hotel location is very central and near to stations and ski facilities. The room was nice and clean, great view, good food. Highly recommended.
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in lovely Zermatt
Overall, it was a very nice stay in Zermatt despite the weather not being the greatest. The hotel was very nice, good location, good service, nice breakfast buffet (you can make your own freshly squeezed orange juice, honey could be better though!), nice new swimming pool and spa possibilities. The room itself was also nice. In my view, the only downsides were the mattress/pillow and the nearby noices from the river and the electric car driving by...I had a hard time falling asleep at night...
Stayed 3 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Room comfort
Stayed 2 nights in Jun 2020

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