Ratings based on 2,331 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Tolle Lage

Posted 27-May-2016
Pros: Super Aussicht über den Hafen (Zimmer obere Stockwerke)
Super Aussicht über den Hafen und die Stadt in den oberen Stockwerken. Nahe am Zentrum, WLAN, Internet-Station inkl. Drucker kostenlos in Lobby. Professionelles Rezeptionsteam. Alle Mitarbeiter sehr freundlich.
5out of 5
by A verified traveller from Québec

Excellent emplacement !

Posted 26-May-2016
Pros: Emplacement, la propreté, facilite d'accès Super pour les croisiéristes !
Cons: Disponibilité des chambres surtout avec le décalage horaire, difficile d'attendre dans le hall.....
Location: A quelques minutes du centre ville !
Tout était parfait Toutefois nous avons attendu jusqu'à 15h pour avoir une chambre et le personnel était très peu conciliant sur cette question.
3out of 5
by A verified traveller from Bangkok

Nice branding & location. Not so nice service.

Posted 21-May-2016
Pros: The view, I guess. And it's rather peaceful.
Cons: The housekeeping service is horrendous. Room service quality & pricing not worth the price.
We spent 9 nights there while using the hotel as base to explore the Netherlands. The location is ok, but the housekeeping & cleanliness is questionable considering they consider themselves a 4-star hotel and comparing to Movenpick in other location. We did not need the towels changed every night, but one night (the 3rd) that we need it changed, the housekeeper just took the old ones without providing the new one. We had to call them so they bring the towels to us. Same thing happen with the room's amenities on the last two nights, they made the room, and not provide new amenities. (I forgot to bring lotion so I needed one.) Also there's no toothbrush/hair conditioning/shower cap provided until we inquired about the amenity for the last nights. We had to buy our own hair shampoo/conditioning 'cos they only provide combined shower gel+shampoo. When we talked to the frontdesk while checking out, the answer is that's normal. They only provide the basis amenities. (Although the frontdesk admitted that even with the basis one needs replacing and that's the fault of housekeeping.) So I do not know if shower cap / toothbrush / hair shampoo and conditioner is not included in the 'basic amenities' of 4-star Movenpick hotel chain or what. And if there's not included in our standard room, how come they provided them to us on the last day, because we did not ask for it. We were asked not to post a review online in exchange with cookies, but I think ppl deserves to know to make decision.
2out of 5
by A verified traveller

Superior Zimmer hält nicht, was es verspricht

Posted 18-May-2016
Location: Nähe Hauptbahnhof, man ist schnell im Zentrum.
Wir hatten ein Superior-Zimmer gebucht, das trotz dieser "Upgrade-Kategorie" sehr klein und nicht besonders wohnlich war. Die Aussicht vom 18. Stock war toll, aber das riesige Hotel ist insgesamt nur für einen kurzen Business-aufenthalt zu empfehlen. Es hat wenig Atmosphäre und ist nur für eine schnelle Übernachtung geeignet. Lage ist gut, direkt in Hauptbahnhofnähe.
5out of 5
by A verified traveller

Posted 17-May-2016
Pros: Everything!
Cons: The breakfast was not included and the fee for breakfast was $25 euros a person. I think this was very expensive.
Good location - very handy shuttle service to Central Station. The staff was friendly, professional and very helpful.
Comment from Hotel Management
23-May-2016 by Hotel Manager, Hotel Management
Thank you for your kind words and positive feedback. We are glad that you enjoyed your stay and have passed your compliments to our staff for encouragement. We certainly hope to see you again very soon. Sincerely, Dieuwke Reuvers, Hotel Manager
3out of 5
by A verified traveller from Toronto

Too far from Centre of city

Posted 16-May-2016
Pros: Beside Cruise terminal
Cons: Staff is not friendly
It's not a hotel located in center of city, but there is a shuttle from hotel to Centre Train Station every 30 mins, remember you need book it in advance. Breakfast is too expensive (25 euro pp), you can have much better breakfast in downtown area in a reasonable price
Comment from Hotel Management
23-May-2016 by Hotel Manager, Hotel Management
Thank you for taking the time to share your feedback, CL. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and are sorry to read that in this case we fell short. We do hope to have an opportunity to welcome you back in the future. Best regards, Dieuwke Reuvers, Hotel Manager
5out of 5
by A verified traveller

Hotel mit bester Aussicht am Hafen

Posted 13-May-2016
Pros: Wunderbarer Ausblick auf den Hafen.
Cons: Das Frühstück ist einfach zu teuer.
Location: 10 Minuten Fußweg und man ist direkt am Bahnhof und im Stadtzentrum.
Das Hotel kann man sehr gut weiterempfehlen. Hotelservice sehr nett und auch sehr aufmerksam. Genügend Aufzüge und absolut ruhig. Zimmer geräumig und sehr sauber. Kaffee- und Teezubereitung im Zimmer möglich.
Comment from Hotel Management
19-May-2016
Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Und vielen Dank für Ihre Empfehlung, mit freundlichen Grüßen, Dieuwke Reuvers, Hotel Manager
Comment from Hotel Management
19-May-2016 by Hotel Manager, Hotel Management
Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Und vielen Dank für Ihre Empfehlung, mit freundlichen Grüßen, Dieuwke Reuvers, Hotel Manager
5out of 5
by A verified traveller from Danmark

God beliggenhed

Posted 12-May-2016
Pros: Beliggenhed, beliggenhed, beliggenhed.
Cons: Prisen på morgenmad er alt for høj.
Location: Der er under 10 min. gang til alt.
Vi havde en uheldig oplevelse med et vindue, men fik andet værelse og opgraderet. Desuden blev der mange gange undskyldt for ulejligheden og fri morgenmad. Så der var virkeligt service på.
Comment from Hotel Management
19-May-2016 by Hotel Manager, Hotel Management
Tak for din feedback og venlige ord, GB.
5out of 5
by A verified traveller from Toronto

Quiet location, close to central core

Posted 12-May-2016
Pros: Terrific breakfast and hotel is very clean .
This hotel a great location for those joining river cruises. It is a 5 minute walk to central Amsterdam. We loved this city; it has real character. Definitely visit the museums and Anne Frank house and take a canal tour as you get a different perspective.Take care walking as bicycles are everywhere and not too many cyclists consider pedestrians.
Comment from Hotel Management
16-May-2016 by Hotel Manager, Hotel Management
Thank you for the great review of our hotel, Anne, We are glad that you enjoyed your stay in our hotel and enjoyed the sights of Amsterdam. We hope to see you again very soon. Sincerely, Dieuwke Reuvers, Hotel Manager
4out of 5
by A verified traveller

Posted 10-May-2016
Although a bit out of the city a nice sojourn away from the crowd of city centre. I really appreciated being able to leave my luggage for a few days there also. Very comfortable!
Comment from Hotel Management
16-May-2016 by Hotel Manager, Hotel Management
Dear Caroline, Thank you for sharing your feedback about your positive experience in our hotel, indeed located just outside the busy city centre. We hope you spent a nice couple of days in Amsterdam certainly hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Dieuwke Reuvers, Hotel Manager