I would say my stay was Ok overall, the positives about this hotel was its location for me and that it was close to the bus/tram station and cleanliness was fine. But on the negative side, I had 2 issues. First issue was when I was checking in. As I arrived in the morning and the check-in was in the afternoon (I asked and early check-in was not available), I went to explore the city and came back later to the hotel. At this time, a friend of mine was with me but he was waiting in the lobby area (was not at the desk with me) and the reception asked me what's our relationship & some other questions that made me uncomfortable. I understand that I had booked the room for 1 person, so he could've asked politely if there are going to be any other people that I need to add to my reservation (which he didn't even need to ask that because I had reserved a single room).
Second, in their description, under fees and policies section, it was mentioned that Airport shuttle service is offered for an extra charge of EUR 17 per person (one way). However, when I asked for this at the hotel reception, they told me that there is no such a thing and they can get me a taxi for 45 euros!! Even when I showed it to them on their website they said they can't do anything about it. I am not happy with the inaccurate information on their website which caused inconvenience in my travel, because I had an early morning flight and I couldn't use public transportation so I had to either get taxi or Uber.