- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing experience
I booked a room, I thought located in the Electra guesthouse, with King bed, there was supposed to be Wifi and the breakfast was supposed to be included. As I arrived I understood that they have moved me to a shared apartment in one of the rooms, with bunk beds and no window, the apartment was on a different location, not too far away, but with worse location. After I argued about the bed and I showed them my original booked room, they moved me to better room with a normal bed, but no AC, and as the night came I saw that the lights in the room are not working. The bathroom was outside the room, and I had a separate key for it. As I came back after dinner, the key was not functioning and I couldn't get in. I went back to Electra guesthouse, where they told me the key is a little damaged and I should try harder. They refused to come with me to help me with the key. At the end they agreed to give me another pair of keys and I went by myself again to try to get into the appartment. In the apartment there was no Wifi, and also no breakfast. Very disappointing experience.