Seasonal outdoor pool, open 8:30 AM to 8 PM, pool umbrellas

Reviews of Hotel Neos Matala

2 out of 5
Hotel Neos Matala
Mainroad, Matala, Faistos, Crete Island

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 43 reviews" "
Rating 8 - Good. 16 out of 43 reviews" "
Rating 6 - Okay. 10 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive proprietors. Convenient location a short walk from Matala.
Stayed 1 night in May 2022
Response from Michael on 10 Jun 2022
Dear Richard, thank you very much. We be happy you like our place. All the best for you from Cornelia and Michael

10/10 Excellent

Laura Dalle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay at this hotel. The position is great and the rooms have everything you need. The staff is very friendly and the check in time is flexible according to your needs, which is very helpful. Also, it's perfect for you if you like cats!
Stayed 3 nights in Aug 2021
Response from Michael on 13 Sept 2021
We say thank you very much for the very good review. Hopefully we will see us again in the future here in Matala. Thank you from Cornelia and Michael

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old school bohemian charm in Matala
A very comfortable, slightly quirky, original and welcoming stay at an independent hotel with some original charm! It’s not super slick but it is cute and comfy and charming in an old school hippy Matala style and I liked it.
Stayed 2 nights in Aug 2020
Response from Michael, owner on 15 Aug 2020
Dear Rebecca, thank you for your very good review. We all are very happy that you liked the stay in hotel Neos. All the best and perhaps we will see us again one day. Cornelia, Jo and Michael

8/10 Good

Verified traveller

Liked: Staff & service
Conveniently located
Small but comfortable room with attached balcony/patio a short walk to main beach and plaza. Friendly, efficient staff. Plenty of shaded seating by the pool. Breakfast is adequate but underwhelming. Parking is on site. Smoking is evidently allowed in all rooms.
Stayed 3 nights in Aug 2017
Response from Michael on 9 Sept 2017
Dear guets, thank you very much for booking our hotel Neos Matala and also for your review. Smoking is allowed in all rooms, but only outside on the terrace. Many greetings from "Team Neos"

10/10 Excellent

Julian, bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
This hotel is a basic hotel but every thing works, its clean, staff a really friendly, pool is good, bed comfortable, air con good and a decent breakfast.
Response from Michael on 3 Mar 2017
Dear Julien, we say thank you very much for your good review and also thank you for booking hotel Neos Matala. We are very happy that you like our hotel. We wish you a good winter and many greetings from Matala Cornelia and Michael

10/10 Excellent

Berit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We had a very nice stay at this beautiful hotel. We had a very nice and clean room, the breakfast is very good, the swimming pool is very nice and the location is great, the owners are very friendly and helpful. We would like to come back to this hotel again.
Stayed 8 nights in Jun 2023
Response from Michael on 27 Jul 2023
Dear guests,thank you very much for being guests in our hotel Neos Matala and also for the very good review.It was a pleasure to have you here as our guests.Hopefully we see us again.All the best wishesfrom Cornelia and Michael

10/10 Excellent

Leif Rohde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simpelt og rigtigt græsk hotel
Simpelt og rigtigt græsk hotel med utroligt venligt tysk værtspar. Servicen stopper ikke. Der er morgenmad med i prisen og AC kan lejes for 5Euro pr døgn (anbefales) fordi der er myg.
Stayed 7 nights in Aug 2022
Response from Michael on 23 Aug 2022
Dear guests,thank you very much for your very good review.It was a pleasure to have you as guets in our hotel.All the best and a great timeCornelia and Michael

4/10 Poor

Anita

Stayed 2 nights in May 2022
Response from Michael on 4 Jun 2022
Hello Anita, thank you being guest in our hotel. You don´t like the stay. If you write why you don´t like or speak with us in the hotel we can halp or make it better in the future. Only to give "points" give us no chance to react. Greetings Cornelia and Michael

6/10 Okay

Anton

Stayed 1 night in May 2022
Response from Michael on 18 May 2022
Vielen Dank, dass Sie unser Haus besucht haben. Beste Grüße aus Matala

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
schöne Unterkunft-ein wenig in die Jahre gekommen
Gut angekommen, gute, ruhige Lage am Ortsrand, nette Gastgeber und gutes Frühstück. Ausgangspunkt für tolle Ausflüge, hilfreiche Unterstützung. Strand besser nicht im Ort nutzen - es gibt viele schönere rundherum.
Stayed 2 nights in Oct 2021
Response from Michael, owner on 4 Nov 2021
Liebe Gäste, danke für Ihren Aufenthalt in unserem Hotel. Wir freuen uns, dass es Ihnen bei uns gefallen hat. Einen schönen Herbst und alles Gute wünschen Cornelia und Michael

8/10 Good

Bjørn

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021
Response from Michael, owner on 2 Nov 2021
Dear Bjoern, thank you for being guest in our hotel. We wish you all the best. Cornelia and Michael

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien pour une nuit
Très bon accueil des propriétaires, chaleureux et attentionnés. Le petit-déjeuner est inclus et varié. Très bien situé, à pied de la plage et du centre de Matala. Piscine agréable. Chambre rudimentaire mais ok pour une nuit.
Stayed 1 night in Aug 2020

6/10 Okay

cathy

Liked: Staff & service
chambre bien située mais peu attrayante
Hôtel très basique avec une chambre peu confortable. Matelas et oreillers peu douillets Salle de douche avec toilette exiguë . Cependant hôtes conviviaux et hôtel bien situé non loin de la plage de Matala
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'unico neo è che non ci sono sufficienti posti auto per tutti, ma non è difficile trovare parcheggio, gratuito, nelle vicinanze. Bastava dirlo prima.
Stayed 10 nights in Aug 2019
Response from Michael on 4 Oct 2019
Dear guests, thank you being guests in our hotel Neos Matala. We are happy you liked your stay. The parking is not big, for 9 cars, but you can park only 10 meters away, like you also tell. Hopefully we will see us aganin one day in Matala. Greetings from Cornelia, Jo and Michael

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Unterkunft. Ein deutsches Paar führt das Hotel, die beiden sind sehr herzlich und nett. Zu Fuß ist man in 5 Minuten direkt mitten in Matala oder am Strand! Echt toll!
Stayed 3 nights in Jul 2019
Response from Michael on 25 Jul 2019
Liebe Gäste, wir danken recht herzlich für die ausgezeichnete Bewertung. Es freut uns sehr, dass es Euch bei uns so gut gefallen hat. Vielleicht sehen wir uns irgendwann einmal wieder in Matala. Liebe Grüße Cornelia und Michael

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Hors du tumulte
Un peu en retrait de l’agitation de Matala, mais le centre reste à 5 min à pied. Jolie chambre, propre et fonctionnelle avec petite terrasse qui donne sur un jardin. Très bon accueil. Le lit un peu dur à mon goût, mais ça va
Stayed 3 nights in May 2019
Response from Michael (owner) on 12 Jun 2019
Hello from Neos Matala, thank you very much for your review. We are very glad you liked our hotel. Have a nice summer. Many greetings from Cornelia and Michael

6/10 Okay

JACQUES

Disliked: Staff & service, property conditions & facilities, room comfort
à éviter
hôtel qui aurait besoin d'être refait , porte des wc ne ferme pas , la porte d'entrée laisse passer la lumière du couloir au petit déjeuner musique rock
Stayed 1 night in May 2019
Response from Michael on 11 May 2019
Dear guests, thank you being guests in our house for one night. Like you see we revovate our hotel in all public places in this winter. We also have rooms are new renovated, but this rooms are not possible to book if you book in internet "standard" room. Music we change every day and it was music from the "60th", normally fit good to the feeling in Matala. Sure in some hours you stay in Matala you don´t get this positive feeling from "our" village. Have a good summer. Greetings Cornelia and Michael

6/10 Okay

Jean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hôtel pas cher certes mais spartiate
Stayed 1 night in May 2019
Response from Michael on 11 May 2019
Thank you for your review. You write byself the problem. If you want to have high standard, please book a hotel for some EURO more. Have nice time. Greetings from Neos Matala

8/10 Good

Mélanie

Liked: Cleanliness
Stayed 4 nights in Aug 2017
Response from Michael on 19 Aug 2017
Dear Melanie, thank you for your review and also being guests in our hotel Neos Matala. We wish you all the best and a nice summer. Many greetings from Cornelia and Michael

6/10 Okay

Valérie

Liked: Cleanliness
Hoteliers sympatiques, déco viellote tendance 70's, emplacement au calme dans Matala, village sans intérêt
Stayed 3 nights in Jul 2017
Response from Michael on 19 Aug 2017
Dear Valerie, thank you being guests in our hotel. We try to keep the charme of Matala from the 70th last century but so old isn´t our hotel. Many greetings Cornelia and Michael

8/10 Good

noemi

Liked: Staff & service
Normale
Siamo una coppia, abbiamo soggiornato 2 notti all'hotel neos. L'hotel è molto semplice, non è per persone troppo esogenti sicuramente ma per poche notti di passaggio può andare. Colazione buona e abbondante ma alle 10 tolgono tutto anche stai ancora mangiando!
Response from General Manager on 30 Nov 2016
Dear guests, thank you for booking our hotel Neos Matala. You are right we are no high comfortable and star decorated hotel, we are an easy and quiet hotel. We offer the breakfast every day from 8.30 until 10.00 a.m, one moment it is necessary to close the buffet. We leave the drinks (coffee, tea, juices, milk, water) normally 20 minutes longer. We think 1 1/2 hours is enough time to take the breakfast. Many greetings from Cornelia and Michael

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Väl värt sitt värde
Prisvärt, charmigt hotell med gulliga ägare
Response from General Manager on 10 Oct 2016
Hello dear guests, thank you very much for booking our hotel Neos Matala and also for the review. Greetinhs from Matala "Team Neos"

8/10 Good

Siv A Norway, God beliggenhet, lett å finne, greit å parkere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antakelig Matala s hyggeligste hotell
Kjempegodt fornøyd. Vennlig og serviceminded vertskap. God frokost, hyggelige omgivelser, fredelig og samtidig sentralt. Rent og ordentlig.
Dear guests, thank you very much for your visit in o0ur hotel Neos Matala. Also thank you for your good review. All the best from Matala and many greetings to sweden Cornelia and Michael

10/10 Excellent

Virginie, Montmeyran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Très bon accueil, idéalement placé pour découvrir Matala et sa plage. Hôtel au calme. Bon petit déjeuner. Seul point négatif, la douche très petite.
Dear guests, thank you very much for your nice and very good review. We are very happy that you like our hotel and our breakfast. We wish you all the best and say thank you for yoour visit in our hotel. Greetings from Matala Cornelia and Michael

4/10 Poor

nancy, antwerpen

Disliked: Cleanliness, property conditions & facilities, room comfort
Heel basic hotel ,comfort ontbreekt
Verouderd hotel ,kamers heel basic geen tv ,weinig ruimte ,totaal geen comfort,muffe geur
Response from Michael owner on 13 Oct 2015
Dear guests, what kind of comfort you think?All facilities inside the rooms you can read on expedia.Also,that the rooms have no TV(for your long 1 night stay).Our rooms are easy, that is correct, but also our price is good. Please don´t expect a 4 or 5 stars hotel and to pay nearly nothing.Greetings

10/10 Excellent

Josef, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes kleines Hotel in hervorragender Lage
Wir hatten einen sehr angenehmen Aufenthalt und würden das Neos Matala jederzeit wieder buchen.
Response from Michael owner Neos Matala on 3 Oct 2015
Hallo aus Matala, lieben Dank für die Bewertung. Es war sehr schön Euch als Gäste im Hotel zu haben. Vielleicht bis bald einmal wieder in Matala. Sonnige und liebe Grüße von Cornelia und Michael

6/10 Okay

ALINE

Satisfaisant pour une nuit d etape
Proche du centre de Matala chbre qui sent le renfermé sdb convenable vous en avez pour votre argent pdej tres pauvre + 2, 50 € les 2 œufs ca me parait un peu exagéré !
Thank you very much for your visit. Cornelia and Michael

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes kleines und ruhiges Hotel. Es wird von einem deutschen Ehepaar geführt.

8/10 Good

Anne, Flémalle, Belgique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable séjour à Matala!
Très bon séjour dans cet établissement à l'écart du centre mais à une distance très raisonnable de la plage. Equipement des chambres simple mais suffisant. Sanitaires impeccables. Très beau jardin arboré autour de l'hôtel qui apporte ombre et fraîcheur. Très belle piscine. Propreté irréprochable. Très bon accueil. Sites archéologiques et belles balades aux environs.Une adresse que je recommande!

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Harry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Maria+Martin, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes und top geführtes Hotel
Als sommerausklang haben wir uns entschieden Südkreta zu erkunden und haben das Hotel Neos entdeckt. Kurz und bündig: für diesen Preis kann man wirklich nichts besseres bekommen und die Sauberkeit und die Gastfreundlichkeit kann eigentlich nicht getoppt werden. Weiter so!

8/10 Good

Guido, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities
Prima lokatie
Leuk kleinschalig hotel op prima locatie in Matala

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Accueillant, bien situé
Personnel accueillant, espace agréable piscine petit déjeuner. Chambres bien équipée, la clim fonctionne bien. Séjour agréable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsche kleine Hotelanlage mit gutem Preisen
Hübsche kleine Hotelanlage, die von einem deutsche Ehepaar betrieben wird. Idyllisch gelegen und mit hervorragendem Preis-/Leistungsverhältnis. Zimmer sind zweckmäßig und sauber, es gibt einen hübschen kleinen Pool und ein liebevoll angerichtetes Frühstück. Knapp 400 Meter vom Beach und vom Trubel entfernt ist das die ideale Unterkunft für entspannte Tage. Ich habe mich 3 Tage lang dort richtig wohl gefühlt. Keine Frage: wenn wieder Matala, dann Hotel Neos. Gerne auch länger.

6/10 Okay

Verified traveller

Liked: Staff & service
Bon rapport qualité prix
Accueil sympathique des propriétaires, nous les avons trouvé très serviables. Petit hôtel simple, propre, des abords ombragés très plaisants, la piscine est elle aussi très agréable. Le petit déjeuner est simple mais correct, ce n'est pas un buffet, il est servi à la place sur la terrasse (boisson chaude au choix, jus d'orange, pain beurre confiture, jambon, fromages, quelques morceaux de fruits (pastèque, orange, banane) + un changement tous les jours : par ex yaourt au miel ou céréales ou œuf dur ou cake...) les propriétaires demandent toujours si tout va bien et si nous désirons du supplément. La chambre est simple mais correcte elle aussi, la clim fonctionnait bien, le réfrigérateur aussi. Parfois difficile d'avoir un peu de pression à l'heure de la douche, mais il faut savoir patienter, on est en vacances... Seul bémol pour cet hôtel, le manque d'insonorisation des chambres, bruits de portes, chasse d'eau et clim des autres chambres s'entendent très facilement la nuit ...si vous avez la chance de ne pas avoir de voisins ou s'ils sont tranquilles c'est parfait sinon prévoyez peut être des boules quies... Après il faut savoir faire des concessions (ce que pas mal de Français ont parfois du mal à faire, surtout à l'étranger)... Ce n'est pas le grand luxe mais pour le prix l’hôtel est très correct. Pour ceux qui cherchent le luxe, changez de catégorie d’hôtel.

6/10 Okay

Brigitte, Annecy

Disliked: Property conditions & facilities
Correct pour une nuit de passage
Nous avons sejourné une nuit dans cet hotel. Prix modéré, petit déjeuner correct sans plus. La clim ne fonctionnait pas. Sèche-cheveux en supplement (3€)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
impression décevante,au niveau propeté et confort des chambres ainsi que du petit déjeuner

10/10 Excellent

souchon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualite prix
La proximité de la plage, le calme, la piscine, la propreté, les bons petits déjeuner et surtout , surtout, le dévouement, l'extrême gentillesse des hôtes (le patron n'hésite pas à guider ses clients dans les sites tout proches à visiter) ont fait de ce passage d'une nuit un des excellents souvenirs de notre voyage en Crète.

8/10 Good

Brighetti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto buono, anche se solo per una notte