Title: Naala Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=58187077&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Naala Tulum Tranquil retreat near Tulum's ancient Mayan ruins offers a perfect balance of relaxation and exploration with its garden setting and refreshing pool ## Photo gallery for Naala Tulum ![Exterior - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/e66ca9f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sun deck - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/840b271f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/12e1cc9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/35357728.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Naala Tulum offers a peaceful escape near historic Mayan ruins. Guests can relax in the garden, cool off in the outdoor pool, or enjoy drinks at the bar after exploring. Practical amenities include bike rentals and tour assistance to help travelers make the most of the area. ## Reviews 9.0 Wonderful ## Popular amenities - Free Wi-Fi - Air-conditioning - Parking available - Bar £53 includes taxes & fees 10 Apr - 11 Apr ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Apr 3 - Apr 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 4 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Garden view Showing 4 of 4 rooms ### View all photos for Deluxe Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/d6bdacfe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.2 Wonderful 23 reviews - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Apartment, 2 Bedrooms ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/56d489b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment, 2 Bedrooms 9.0 Wonderful 4 reviews - Garden view - 1076 sq ft - 2 bedrooms - Sleeps 6 - 2 Queen Beds and 1 Double Bed ### View all photos for Deluxe Quadruple Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/7d48f374.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 9.4 Exceptional 18 reviews - 538 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/d6bdacfe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.4 Exceptional 16 reviews - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![8 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/123f45ea_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,945 reviews £339 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-4-19&chkout=2026-4-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6a05173d-9c68-4cb7-ad80-bb6d21f4b189&top_cur=GBP) Ad ![65-inch flat-screen TV with satellite channels, TV, pay films](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/8f8889c1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naala-Tulum.h58187077.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) ## About the area Zama, a neighbourhood in Tulum, is home to Naala Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20599%2C-87.45073&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=i7Wd21nlJrF6nfx3atkdOGm_AJE=) Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760 ### What's nearby - ![Jaguar Park](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 3 min walk \- 0.2 miles - ![Tulum National Park](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 3 min drive \- 1.8 miles - Hunab Lifestyle Center 3 min walk \- 0.2 miles - Dos Aguas Park 19 min walk \- 1.0 mile - Hospital de Tulum 5 min drive \- 1.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 91 min drive ### Restaurants - Carl's Jr. 1 min walk - Panza Tulum 8 min walk - Siete Fuegos 3 min walk - La Regia Tulum 8 min walk - Pescaderia Estrada 15 min walk ## About this property ### Naala Tulum Hotel near Tulum Mayan Ruins Take advantage of a terrace, a garden and a bar at Naala Tulum. Free in-room WiFi, with a speed of 50+ Mbps, and a restaurant are available to all guests. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers - Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Luggage storage, concierge services and tour/ticket information - A lift, a 24-hour front desk and a banquet hall - Guest reviews say great things about the pool and helpful staff Room features All 95 rooms boast comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with Netflix, streaming services and digital channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 357 reviews £81 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/101000000/100420000/100410600/100410585/169e6b58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calea Tulum Zama - Pool - Breakfast included - Pet-friendly - Parking included 9.4 Exceptional 49 reviews £48 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=100410585&PinnedHotelID=100410585&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/95951278.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free Wi-Fi - Restaurant 9.0 Wonderful 471 reviews £83 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/101000000/100170000/100160800/100160746/3553b5df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAHATSA' boutique hotel Tulum City Center - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 9.0 Wonderful 83 reviews £60 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=100160746&PinnedHotelID=100160746&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), body treatments, aromatherapy](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/a9403957.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 1,000 reviews £90 includes taxes & fees 20 Apr - 21 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![Private pool](https://images.trvl-media.com/lodging/43000000/42950000/42945600/42945551/116683f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaka Calma Tulum La Veleta - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 595 reviews £60 includes taxes & fees 4 Apr - 5 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=42945551&PinnedHotelID=42945551&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/17000000/16460000/16456000/16455930/d2fa64a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Tulum Boutique Hotel Tulum City Center - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 956 reviews £36 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 92 reviews £58 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers](https://images.trvl-media.com/lodging/82000000/81890000/81886800/81886775/2210dae2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAN Tulum Hotel La Veleta - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 98 reviews £68 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=81886775&PinnedHotelID=81886775&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/74000000/73730000/73727100/73727035/36acd182.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alito Tulum Hotel Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.4 Very good 254 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=73727035&PinnedHotelID=73727035&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=58187077,78771341,100410585,92983826,100160746) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request - Parking on site (USD 10 per day) - Limited on-site self parking ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift - Well-lit path to entrance ### More - Banquet hall - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with digital channels - Netflix - Streaming services ### Food and drink - Minibar ### More - Air conditioning - Ceiling fan - Desk - Laptop workspace - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cleaning fee: USD 2.50 per accommodation, per night. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6) - Self-parking fee: USD 10 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Naala Tulum Hotel Naala Tulum Tulum Naala Tulum Hotel Tulum ## Frequently asked questions ### Does Naala Tulum have a pool? ### How much does it cost to stay at Naala Tulum? ### Is Naala Tulum pet-friendly? ### How much is parking at Naala Tulum? ### What time is check-in at Naala Tulum? ### What time is check-out at Naala Tulum? ### Does Naala Tulum provide a shuttle to the airport? ### Where is Naala Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Naala Tulum Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.6 Amenities ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 450 8 - Good 151 6 - Okay 51 4 - Poor 18 2 - Terrible 22 ## Reviews Verified ### 10/10 Excellent #### michelle 12 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Loved biking around the area. over to the national park and beach there and centro ##### michelle Stayed 3 nights in Mar 2026 Verified ### 8/10 Good #### Ryan John 8 Mar 2026 Liked: Cleanliness, staff & service, property conditions & facilities Good location. Cool hotel, staff was great. Good value ##### Ryan John Stayed 6 nights in Feb 2026 Verified ### 10/10 Excellent #### Hilary 28 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Loved the natural look of the place. Very comfortable and picturesque. ##### Hilary Stayed 2 nights in Feb 2026 Verified ### 8/10 Good #### Judy 25 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a good hotel but to me the bed was too soft. There is no coffee maker in the room making a little challenge for me. Otherwise the staffs on roof top restaurant were very nice and helpful. The pool on the roof top is good too. ![](https://a.travel-assets.com/ugc/hotel-reviews/bcf6de0b-2288-41e9-bb60-0eeb3b654eed-1774464196465.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9dabefc4-8b05-4a7d-92d0-2203ea8b62d4-1774464225973.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a910bf05-9cd9-4bfe-b0de-51a4132a4b88-1774464225930.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Judy Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Richa 9 Feb 2026 Liked: Cleanliness, property conditions & facilities amazing service ##### Richa Stayed 4 nights in Feb 2026 Verified ### 8/10 Good #### Donald 7 Feb 2026 Liked: Cleanliness, property conditions & facilities Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good. ![The rooftop pool and bar. Basically empty 90% of the time. ](https://a.travel-assets.com/ugc/hotel-reviews/db94bc8b-10d2-4439-a1ee-f492ad277a3d-1770483173427.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donald Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Pearl 10 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Unexpected resort feeling. Room was superb 👌 Spacious with very comfortable beds. Location has amenities within walking distance...Fantastic rooftop with pool and view. Brekkie was healthy, warm and delicious.. ##### Pearl Stayed 1 night in Feb 2026 Verified ### 8/10 Good #### Stacey 7 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities It's a nice place very relaxing. ##### Stacey Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Chad 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful property, especially for the price. The staff was excellent. ##### Chad Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Colette 23 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Oasis in the jungle Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning. ![](https://a.travel-assets.com/ugc/hotel-reviews/d07a220b-7324-4644-8f55-4bffe726e6f5-1761189416399.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cf4f0856-a406-42d3-b324-7e9fcf68083c-1761189419539.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c8f0daed-b18b-42fc-91e9-4708722ae33f-1761189417983.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d707e643-2de8-4b4b-8e68-571a54c978fa-1761189417683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Colette Stayed 1 night in Oct 2025 Verified ### 8/10 Good #### David 3 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7\. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu. The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol. ##### David Stayed 7 nights in Jan 2026 Verified ### 8/10 Good #### Gerald 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here. ##### Gerald Stayed 2 nights in Aug 2025 Verified ### 8/10 Good #### Ralph 8 Apr 2025 Liked: Amenities This is a nice hotel to stay, it has comfort, nice amenities. ##### Ralph Stayed 3 nights in Apr 2025 Verified ### 8/10 Good #### Arianny 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants. ![](https://a.travel-assets.com/ugc/hotel-reviews/5a98c1c3-16bf-4b16-b2b3-64e627dca6c0-1753925240417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f2b348e7-18ba-4a1c-99de-d1036bef417a-1753925243554.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Arianny Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Coates 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely garden and rooftop pool area. ##### Coates Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Andres 27 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff is the best! ##### Andres Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### CLAUDIO 3 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice place. Super friendly staff and a great complimentary breakfast. ##### CLAUDIO Stayed 1 night in Jan 2025 Verified ### 8/10 Good #### rikki 24 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice property for the area, great roof top view ##### rikki Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### Erynell 19 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The views were amazing ##### Erynell Stayed 3 nights in Mar 2025 Verified ### 2/10 Terrible #### Perseus 8 Feb 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The hotel is pretty. That’s all I’m Willing to give it. The hotel had no water during My entire stay because the boiler wasn’t working. I checked out early and was promised a refund for the hotel to immediately stop responding. In addition to no water both rooms on either side of mine had screaming children that woke up at the crack of dawn. And since the hotel had no hot water and it was full, my only resort was to check out early. The hotel restaurant was mid at best. And I did not receive the advertised meal credit for my room. I would never stay here again, and I won’t be going back to Tulum for a very long time. ##### Perseus Stayed 6 nights in Jan 2026 Verified ### 8/10 Good #### KayRachel 18 Oct 2025 Disliked: Staff & service It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:( ##### KayRachel Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Anniel 16 Jan 2025 Liked: Cleanliness, staff & service Nice location ##### Anniel Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Keisha 6 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will stay again. The hotel was very nice and clean. Staff was helpful and informative. ##### Keisha Stayed 2 nights in Feb 2025 Verified ### 8/10 Good #### Cynthia A. 7 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities I enjoyed the jungle atmosphere and the rooftop pool. The views were spectacular. ##### Cynthia A. Stayed 4 nights in May 2025 Verified ### 8/10 Good #### Zureidy 1 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Photos are pretty accurate to what the place actually looks like. Staff is great and helpful! Will book again if I ever go back. ##### Zureidy Stayed 3 nights in May 2025 ### Expedia's Latest Trends ### Hotels > - [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > - [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > - [Radhoo Tulum](https://www.expedia.co.uk/Tulum-Hotels-The-Radhoo-Tulum.h41502088.Hotel-Information) > - [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Casa Gitano](https://www.expedia.co.uk/Tulum-Hotels-Casa-Gitano.h101422488.Hotel-Information) > - [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > - [Lula Tulum, a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [Lumina at Mudra Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mudra-Tulum.h29980242.Hotel-Information) > - [Xkeban Tulum](https://www.expedia.co.uk/Tulum-Hotels-XKEBAN.h76910001.Hotel-Information) > - [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > - [Posada Lamar Tulum Beach Front and Pool](https://www.expedia.co.uk/Tulum-Hotels-Posada-Lamar-Tulum-Beach-Front-And-Pool.h18916026.Hotel-Information) > - [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > - [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > - [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > - [Hotel Milam, Michelin Key winner](https://www.expedia.co.uk/Tulum-Hotels-MILAM.h92050091.Hotel-Information) > - [Mezzanine by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mezzanine-Tulum-Colibri-Boutique-Hotels-Adults-Only.h9197811.Hotel-Information) > - [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Era Hotel & SPA Tulum](https://www.expedia.co.uk/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > - [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [ HOTEL POCNA](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Poc-Na.h16045801.Hotel-Information) > - [Amansala](https://www.expedia.co.uk/Tulum-Hotels-Amansala.h3847617.Hotel-Information) ---