Front of property

Reviews of Catalonia El Pilar

4 out of 5
Catalonia El Pilar
Manifestación, 16, Zaragoza, Zaragoza

Reviews

9.2

Wonderful

Rating 10 - Excellent. 499 out of 753 reviews" "
Rating 8 - Good. 208 out of 753 reviews" "
Rating 6 - Okay. 34 out of 753 reviews" "
Rating 4 - Poor. 7 out of 753 reviews" "
Rating 2 - Terrible. 5 out of 753 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel overlooking plaza and church. Professional and courteous staff. Close to shopping and dining. Bathroom’s are a bit outdated but overall had a wonderful experience. Would stay here again.
Stayed 2 nights in Mar 2024
Response from manager on 4 Mar 2024
Dear KennethThank you very much for your highest score . We are pleased that you had a good stay and that you like our views . we have premiunm room totaly renovated with a supplement of 15 eurosThank you very much and we hope you come back soon Best regards

10/10 Excellent

Bradley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Catalonia property is similar to the one we stayed at in Barcelona. It's clean, modern, relatively large, comfortable, and has a friendly helpful staff. The area is very walkable, close to plaza Pilar, and the balcony (big enough just stand on) overlooking the church was a nice touch, as wee the Murphy bunk beds for the kids. We'd stay there again.
Stayed 1 night in Feb 2024
Response from manager on 26 Feb 2024
Dear Mr. BradeyThank you very much for your maximum score. We are glad that you had a good stay, highlighting the cleanliness, the kindness of our staff as well as our central location.Thank you very much and we hope you visit us again soon.All the best

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking and trying to charge me for items not used.
Stayed 4 nights in Feb 2024
Response from manager on 8 Feb 2024
Dear guestThank you very much for leaving a comment about our hotel.We do not understand what something says about smoking, since this hotel is not allowed.Your bill was already paid, so we did not try to charge you anything else, since you did not have any extra.He asked us to call him a taxi. The taxi came and you had 6 suitcases. The taxi driver came into the hotel to say that six suitcases couldn't fit in the taxi. We called the taxi corporation to see if there was a larger one and they told us that there were none for 6 suitcases. He told us to call another taxi to fit the 6 suitcases and you did not want to pay for it and he threatened us that he was going to give the worst rating in the comment about the hotel.Tell him that the taxi service is not a hotel service and that six suitcases do not fit in any taxi.I think we will give the lowest rating due to an incident with the taxis, it destroys all the work we do at the hotel to maintain a high rating and demonstrate to our clients that we are a trustworthy hotel.We are sorry for your incident with the taxi and believe that threatening us is the best way to solve a problem.All the best

4/10 Poor

Patrice

At check-in we were given a room next to the fitness room which was completed isolated from the rest of the other rooms. The room was terrible and the bathroom mouldy. We asked to change the room which the hotel did without hesitation. However I can’t think of a reason why we were given such a terrible room? Was it because we booked only one night?
Stayed 1 night in Jan 2024
Response from manager on 17 Jan 2024
Dear guestThank you very much for leaving your comments about our hotel.We are sorry that you did not like the room we assigned you. It is one of those requested by our clients. It is one of the largest rooms in the hotel, with a shower and a hydromassage bathtub, a 2.10 wide bed, a 160 cm siilon.The housekeeper will personally be in charge of thoroughly checking the room so that it is as clean as possible.We apologize and thank you for commenting. I imagine that the Premium room without supplement that we gave him seemed fine to himThanks and sorryWe are sorry that you did not like it

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and in a perfect location to walk to the cathedral and other sights. The staff is lovely and the room was great.
Stayed 1 night in Dec 2023
Response from manager on 19 Dec 2023
Dear Arlena THank you very much for your highest score. we are pleased that you had a good stay and that you like our central location , our rooms and our friendly staffThank you very much and we hope you come back soon best regards

10/10 Excellent

shudan, dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Walking distance to all the major attractions! Lovely breakfast buffet, staff friendly and helpful. We enjoyed our stay very much!
Stayed 2 nights in Dec 2023
Response from manager on 18 Dec 2023
Dear Shudan Thank you very much for your highest score. we are pleased that you had a good stay and that you like our central location, our assorted buffet and our friendly and helpful staffThank you very much and we hope you come back soon Best regards

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service
Área
Response from manager on 6 Feb 2024
DEar EdwinThank you very much for your high score. we are pleased that yopu had a good stay and we hope you come back soon Best regards

4/10 Poor

Susan, west islip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from manager on 27 Nov 2023
Dear Susan Thank you very much for your score.we hope ypou come back soon Best regards

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and everything in the old town area was walkable. We didn’t opt into any dining options as there were so many options right outside the door. The showers had a tiny amount of mildew staining, and the room was so so hot and we couldn’t cool it down. It probably was a very average temp for locals, but it’s very cold at our home so 75 outside we usually like the air on. Other than that zero complaints and absolutely wouldn’t hesitate to book again.
Stayed 1 night in Nov 2023
Response from manager on 16 Nov 2023
Dear Alicia Thank nyou very much for your highest score. we are plaesed that you had a good stay and thak you like our central location We'll check what it tells us about the shower. Thank you very much for commentingWe apologize for that.and we hope you come back soon.Best regards

10/10 Excellent

marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and central location
Very nice hotel that is centrally located. This place is very clean and highly recommend
Stayed 2 nights in Nov 2023
Response from manager on 13 Nov 2023
Dear MarjorieThank you very much for your highest score. We are pleased that you had a good stay and that you like our clen room and central locationThank you very much and we hope you come back soon Best regards

8/10 Good

Seow Yong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendlyn helpful staff
Stayed 1 night in Oct 2023
Response from manager on 7 Nov 2023
Dear SeowThank you very much your high score. we are pleased that you had a good stay and that you like our friendly and helpful staffThank you very much and we hope you come back soon Best regards

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 7 Nov 2023
Dear Carl Thank you very much for your highest score. we are pleased that you had a good stay Thank you very much and we hope you come back soon Best regards

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Sleek modern rooms in a Modernista 1903 building with character. Excellent location near the market and Plaza del Pilar, quiet at night. Breakfast good value. Staff helpful. Impeccably clean rooms.
Stayed 4 nights in Oct 2023
Response from manager on 6 Nov 2023
Dear Willian Thank you very much for your highest score. We are pleased that you had a good stay and that you like our good value, our historical building fran 1903, our central location and our clean rooms.Thank you very much and we hope you come back soon Best regards

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel
Brilliant location in the heart of the Old Town. Very stylish hotel, clean and well maintained. The staff are very professional and very helpful.
Stayed 5 nights in Oct 2023
Response from manager on 2 Nov 2023
Dear Noma Thank you very much for your highest score. we are pleased that you had a good stay and that you like our central location, clean and well maintained and our profesional and helpful stafThank you very much and we hope you come back soon Best regards

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 2 Nov 2023
Dear CarlThank you very much for your highest score. we are glad that you had a good stay and we hope you come back soon Best regards

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located! Staff very friendly. Close to everything in Zaragoza.
Stayed 1 night in Oct 2023
Response from manager on 31 Oct 2023
Dear MaryThank you very much for your highest score. We are pleased that you hada good stay and that you lke our central location and our friendly staffThank you very much and we hope you come bqack soon Best regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from manager on 24 Oct 2023
Dear Michael Thank you very much for your highest score. we are pleased that you had a good stay and we hope you come back soon.Best regards

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly & professional.
Stayed 1 night in Oct 2023
Response from manager on 24 Oct 2023
Dear Mary Thank you very much for your highest score. we are pleased that you had a good stay and that you like our friendly and professional staffThank you and we hope you come back soon Best regards

10/10 Excellent

Maria L

Stayed 1 night in Oct 2023
Response from manager on 24 Oct 2023
Dear Maria Thank you very much for your highest score. we are glad that ypu had a good stay and we hope you come back soonBest regards

6/10 Okay

Diana, San Francisco

Travelled with family and small children
Liked: Property conditions & facilities
The staff at arrival was not very friendly, they seemed annoyed to help. The staff at other times was friendly. The location is great and the balconies super cool. The rooms a bit on the darker side and the bathrooms not very confortable
Stayed 1 night in Oct 2023
Response from manager on 24 Oct 2023
Dear Diana Thank you very much for your high score . We are pleased that you had a good stay and that you like our central location.Thank you very much for your suggestions. help us improveGreetings and thank you

8/10 Good

WAI CHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautiful historic building and we loved the location for its convenience. Unfortunately, we arrived during the Festival of Pilar and roads were closed for driving and we were turned in multiple circles to ultimately find parking before walking 10 minutes to the hotel.
Stayed 1 night in Oct 2023
Response from manager on 19 Oct 2023
Dear Wai ChiThank you very much for your high score. we are pleased that you had a good stay and that you like our historical building and our central location. We are sorry that there were some streets closed during the holidays. We spoke with the police and they assured us that if our clients showed the hotel reservation, they would let them through.Thank you very much and we hope you come back soon Best regards

10/10 Excellent

Silvia

Stayed 1 night in Oct 2023
Response from manager on 31 Oct 2023
Dear Silvia Thank you very much for your higest score. We are pleased that you hada a good stay and we hope you come back soon Best regards

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Catalonia del Pilar!
Catalonia del Pilar is located in the center of beautiful Zaragoza. A magnificent old building, fully renovated and adapted to become a classy hotel. It sits right on a small plaza where you can sit to enjoy the time. Close to all the attractions such as the cathedral, market, restaurants, etc. The optional breakfast is well worh getting to start the day on the right foot.
Stayed 2 nights in Sep 2023
Response from manager on 30 Oct 2023
Dear Jorge Thank you very much your highest score. We are glad that you had a good stay and that you like our central location , our historical building and our assorted breakfast .Thank you very much for your opinion and we hope you come back soon. Best regards

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from manager on 2 Oct 2023
Estimado Manuel Muchísimas gracias por su máxima valoración. Nos alegra que su estancia haya sido tan satisfactoria y esperamos que nos siga visitando pronto Muchas gracias

8/10 Good

Christopher, Clarence Center

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is well located steps away from popular attractions, restaurants and shops. Our room was clean, comfortable and equipped with all expected amenities. There is no on-site parking and one has to park in a nearby public garage. The windows of our premium room faced another building in a small, smelly street behind hotel. Our otherwise pleasant stay was spoiled at checkout on 9/27/23 when a receptionist refused to accept a high-denomination euro bill from me as cash payment for our stay saying that “he hasn’t seen one in over two years”. Instead, he suggested that I look for a bank in the neighborhood that could give me change (I am almost seventy and there are no easy to find banks in that neighborhood) or pay by credit card. May I suggest some customer relations training and an investment in a pen marker that checks the authenticity of local currency, something that most hotels and other businesses do. The same euro bill was accepted without any questions at another (better) hotel in our next Spanish city a few hours later. Laziness and cocky attitude should have no place in a hotel of that caliber.
Stayed 2 nights in Sep 2023
Response from manager on 28 Sept 2023
Dear ChristopherThank you very much for your high score. We are glad that you liked our central location, our rooms, as well as the cleanliness.It is the first that Santa Isabel Street is called smelly street. It is within the old town of Nuetsra Zaragoza and is very well valued.Tell you that there are very few 500 bills since the banks require you to identify yourself with your identity document and cause many problems to enter it into the account,We advise you not to accept such large bills next time, as you will have a lot of trouble changing them.We apologize for the inconvenience causedThank you so much

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very high quality hotel in the middle of Zaragoza. Arriving by car is a bit of a challenge but the welcome was excellent, as was the breakfast. Very comfortable rooms. Parking is a short walk away and costs €18 but you can pull up outside the hotel to unload and check in. Very close to the basilica and the shopping areas but still quiet at night. We would definitely return if we go back to Zaragoza.
Stayed 1 night in Sep 2023
Response from manager on 27 Sept 2023
Dear Paul Thank you very much for your highes score. we are plaesed that you had a good stay and that you like our central location, our assorted breakfast, and comfortable room, Thank you very much and we hope you come back soon. Best regards

8/10 Good

Pam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from manager on 26 Sept 2023
Dear Pam Thank you very much for your high score. We are pleased that you had a good stay and we hope you come back soon. Best regards

10/10 Excellent

SHERI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and great staff. We thoroughly enjoyed your hotel!
Stayed 1 night in Sep 2023
Response from manager on 13 Sept 2023
Dear Sheri Thank you very much for your highest score. we are pleased that you enjoyed your stay and we hope you come back soon Best regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location for a visit to Zaragoza.
Stayed 4 nights in Aug 2023
Response from manager on 6 Sept 2023
Dear John Thank you very much for your highest score.We are pleased that you had a good stay and that you like our central location Thank you very much and we hope you come back soon Best regards

10/10 Excellent

Brenda

Travelled with partner
Liked: Amenities
Wonderful stay. One night only. Wish we had more time here.
Stayed 1 night in Aug 2023
Response from manager on 30 Aug 2023
Dear Brenda Thank you very much for your opinion. We are glad that you had a wonderful stay and we hope you come back soon more nightsBest regards

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. The staff was wonderful and very accommodating and the location was excellent! We were able to do everything we wanted to do in a short time because of the location of this hotel. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from manager on 23 Aug 2023
Dear Denise Thank you very much for your highest score. we are pleased that you had a wonderful stay and that you like ouir central location.Thank you very much and we hope you come back soon. Best regards

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from manager on 7 Aug 2023
Dear BernardThank you very mucvh for your highest score. we are pleased that you had a good stay and we hope you come back soon Best regards

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant property and room close to the tapas areas and amazing church. Great staff. Really happy with this hotel
Stayed 1 night in Jul 2023
Response from Felipe Guerra Amieva - Jefe de Recepción on 27 Jul 2023
Dear Malcolm,We are grateful for your feedback, and we are glad you enjoyed your stay in our house.We look forward to welcoming you again soon.Best regards,Felipe Guerra AmievaFront Desk Manager

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in town, great location. All the staff was great , except the gentleman That checked us in, very rude and snotty, didn't need it after a long day of travel and very little sleep. So rude! He caught me so off guard I didn't read his name badge. We are polite people that great in Spanish and ask if people speak English in Spanish, maybe I offended him
Stayed 1 night in Jul 2023
Response from manager on 10 Jul 2023
dear Dianne Thank you very much for your high score. We are sorry for what you tell us about checking . we apologize for that. We have a very high score of the friendliness of our staff. We will investigate to see what could have happened. thanks for saying itThank you Best regards

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from manager on 5 Jul 2023
Dear VanessaThank you very much for you highest score, we are glad that you had a good stay and we hope you come back soon.Best regards

10/10 Excellent

JOAQUIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good rooms, excellent personnel and fair price
Stayed 1 night in Jun 2023
Response from manager on 4 Jul 2023
Dera joaquin Thank you very much for your highest score. we are pleased that you had good stay and that you like our central location, our rooms and our fair priceThank you very much and we hope you come back soon. best regards

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at El Pilar was the right choice
Hotel is located perfectly in Old Town. Easy to walk right out the door to whichever attraction we were heading towards. Staff was helpful with directions and booking tickets. Not sure we’ll head back to Zaragoza, but we’re glad we visited once and glad we stayed at the El Pilar when we did.
Stayed 2 nights in Jun 2023
Response from manager on 3 Jul 2023
Dear GregoryThank you very much for your highest score. we are pleased that you had a good stay and that you like our central location an our helpful staff.We wiil glad when you come again best regards

8/10 Good

Reynaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location, Location…. East walk to the Pilar and Roman Wall. Very clean and staff always friendly and helpful. I only took away one star because parking is a 10 min. Walk. Drop off your bags first and then park in a. Very tight parking area directly below the Pilar. I recommend, especially if ur tight on time and want everything right at your doorstep.
Stayed 1 night in Jun 2023
Response from manager on 3 Jul 2023
Dear Reynaldo we are pleased that you had a good stay and that you like our central location, our friendly and helpful staf.Our hotel, being a historic building from 1903, did not allow us to build a parking lot in the same building. That is why we made a contract with the nearest car park and our clients save 5 per dayThank you very much and we hope you come back soon Best regards

10/10 Excellent

Antonia

Stayed 2 nights in Jun 2023
Response from manager on 29 Jun 2023
Estimada Antonia Muchísimas gracias por su máxima puntuación. Nos alegra que su estancia haya sido tan satisfactoria y esperamos que nos visite pronto de nuevo Muchas gracias

10/10 Excellent

Finn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from manager on 28 Jun 2023
Dear FinnThank you very much for your highest score. we are pleased tahy you had a good stay and we hope you come back soon best regards

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Accesible
Stayed 1 night in Jun 2023
Response from manager on 28 Jun 2023
Estimada Beatriz Muchas gracias por su altísima valoración. Muchísimas gracias y esperamos que nos visite pronto de nuevo

10/10 Excellent

Jose, Irvine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great staff!
Stayed 1 night in Jun 2023
Response from manager on 13 Jun 2023
Dear Jose thank you very much for your highest score. we are pleased that you had a good stay and that you like our hotel and our helpful staffThan k you very much and we hope yopu come back soon. Best regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of this hotel though parking and drop off of the luggage was a nightmare. I would suggest promoting the option of the specific location of parking overnight reduced rate on the site as going to the wrong parking and then carrying luggage is a nightmare.
Stayed 1 night in Jun 2023
Response from manager on 13 Jun 2023
Dear John Than you very much for ypur higest score. we are plaesed that you had a good stay and that you like our central location Thank yoy very much and we hope you come back soon again Best regards

10/10 Excellent

Mickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from manager on 5 Jun 2023
Dear MickieThank you very much for your highest score. We are pleased that you had a good stay and we hope you come back soon . Best regards

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2023
Response from Felipe Guerra Amieva on 25 May 2023
Dear Pablo,We are grateful for your kind review.We wish to have you here soon again.Best regards,Felipe

10/10 Excellent

David

Stayed 2 nights in May 2023
Response from manager on 5 Jun 2023
Dear DavidThank you very much for your highest score. We are pleased that you had a good stay and we hope you come back soon . Best regards

10/10 Excellent

Rodolfo, Boynton Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is perhaps one of the best top 10 hotels I have ever stayed in, and I have stayed in hundreds. The staff friendliness, the location, the room as a whole, the breakfast buffet perhaps the best I have ever had. I strongly recommend it
Stayed 1 night in Apr 2023
Response from Felipe Guerra Amieva - Jefe de Recepción on 30 Apr 2023
We are glad that you have enjoyed your stay with us. Thanks very much for your review. Best regards, Felipe Guerra Amieva Front Desk Manager

8/10 Good

pradip, bethlehem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind property on a quiet square with a fountain. Only a few steps from the important sites.
Stayed 2 nights in Apr 2023
Response from Felipe Guerra Amieva - Jefe de Recepción on 30 Apr 2023
We are glad that you have enjoyed your stay with us. Thanks very much for your review. Best regards, Felipe Guerra Amieva Front Desk Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
David at the reception was very helpful in pointing us in the right directions to see this great city
Stayed 2 nights in Apr 2023
Response from manager on 26 Apr 2023
Dear RichardThank you very much for your highest score. We are pleased that you had a good stay and that you like our helpful staffWe hope you come back soon.Best regards

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was absolutely incredible! The room was clean, bed was comfortable and service was excellent. Perfect location. Would stay again.
Response from manager on 25 Apr 2023
Dear Elisa Thank you very much for your highest score. we are pleased that you had a good stay and that you like our assorted breakfast, ourclen room,staff friendly , centreal location and our comfortable bedThannk you very much and we hope you come back soon. Best regards