Dear Harry, We totally understand how frustrating can be and we regret that we couldn't make it right in time. Kindly we are very sorry to cancel your booking immediately because we did not see the confirmation at first and lead us being full on this days

Dear Mikhail thank you for your constructive feedback. I am very concerned with the experience you had at our Hotel.I appreciate that we offered you a free upgrade to a superior room as you are our repeat guest, thus in regards of the breakfast starts only at 7:30am and not at 7:00am just in case you need early breakfast to be sent in the room or take away always request at front desk as we do have 24/7 front desk and our associate will be happy to serve you. Concerning the beach towel we do offer them and this is available at the swimming pool. Hence for the coffee and tea facilities to be refilled our housekeeping refilling them while cleaning the room during the day in case you need some more I recommend you to call the reception No. zero “0” from your room there is always housekeeping on duty and they will get it refilled so quick.However “But it looks like when staff see gay couple traveling together they gave you very unpleasant look” We do strive to take good care of our guests inequality and maybe we did not meet your expectations during your stay but I assure you we are only happy when each and every guest of ours leave happy.I sincerely hope to welcome you back again Regards

Thank you Cristalbal for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback - both positive and constructive as it helps us improve the guest experience. We are glad that we managed to reallocate you to the highest Hotel category which is brand Hotel of Marriott in the same location.Due to the sold out of the Hotel, We are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.Regards

Thank you Brooke for your superb review. We appreciate your compliments to our staff, Location, courtesy of the Hotel, we are so glad to hear that you loved your recently stay with us.It is my turn to say "thank you again" for offering us 5/5 in everything, your highest recognition and for your high recommendation for our Boutique Hotel.We look forward to opportunities to welcoming you back on your next Stone Town visit. RegardsKhadijaHouse Hotel Manager

Thank you Dianne for your superb review. We appreciate your compliments to our staff, Location, courtesy of the Hotel, we are so glad to hear that you loved your recently stay with us and that the room you stayed in was very classy and spacious..It is my turn to say "thank you again" for offering us 5/5 in everything, your highest recognition and for your high recommendation for our Boutique Hotel.We look forward to opportunities to welcoming you back on your next Stone Town visit. RegardsKhadijaHouse Hotel Manager

Dear Elizabeth, Thank you for your constructive feedback. I am very concerned with the experience you had at our Hotel and would request for more details so as to ensure this does not happen with any other guest of ours. I have checked the dates you stayed with us and we actually didn’t have the availability due to the Hotel was sold out therefore weI appreciate that we managed to fix the technically issue of the A/C and the plumbing within 30minus the superior room was ready. However you were a bit out of patient and you already took an aim of booking to another Hotel.We do strive to take good care of our guests and maybe we did not meet your expectations during your first stay but I assure you we are only happy when each and every guest of ours leave happy.I sincerely hope to welcome you back again Regards

Thank you Rose for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback - both positive and constructive as it helps us improve the guest experience. We are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.RegardsHotel Manager

Thank you Iman for your superb review. We appreciate your compliments to our staff, Location, courtesy of the Hotel, room cleanness and breakfast, once again we really value your highly recommendation to our beautifully boutique HotelMore over we are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future in our hotel. Thank you again for your time and feedback.RegardsKhadijaHouse Hotel Manager

Thank you for your superb review. We appreciate your compliments to our staff, Location, courtesy of our boutique Hotel, restaurant Swimming pool and Jiko garden.It is my turn to say "thank you again" for offering us 10/10 in everything, your highest recognition and for your high recommendation for our Boutique Hotel.We look forward to opportunities to welcoming you back on your next Stone Town visit. Regards

Thank you Natalie for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback - both positive and constructive as it helps us improve the guest experience. We are glad that the Overall, the room itself was nice and staffs were pleasant.We are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. Therefore, I have checked your booking you booked a Deluxe room which was provided for you mom, we would love to offer you even free upgrade to a superior rooms, however as per room inventory we only have 4 deluxe rooms 3 of them in upstairs and 1 in ground floor according to the availability both rooms were booked for 20nights. In this case I would recommend you to book a superior room for better sleep comfort and nicest view of the kelele squire street with partial sea viewWe hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.RegardsKhadijaHouse Hotel Manager

Thank you Silivina for taking the time to make this review of your stay at Bayt Al Salaam Hotel, Furthermore, I would love to discuss your concerns further with if you like, please contact me on 255779999142 or share with me a your contact number by email (reservations@beytalsalaam.comWe look forward to hearing from you and we wish to have the opportunity to welcoming you back and restore your faith in our hotel.

Thank you Dr. Jeremy Sherr for taking the time to make this review for Bayt Al Salaam Hotel on Expedia, We appreciate both positive and negative reviews as it help us improve our guest’s experience. Be assured that your detailed comments about our Hotel will be forwarded to the entire team. . The added value In regards of the swimming pool it is not combined together with hotel building since we are in conservation area the government does not allow us to rebuild the building that's why the swimming pool is separate with the hotel itself and the walking distance is less than 3 minutes. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Regards Khadija House Hotel Manager

Dear Esteemed guest, Thank you for your review. We appreciate your compliments to our staff, Location, courtesy of the Hotel. We look forward to opportunities to welcoming you back on your next Stone Town visit. Regards Khadija House Hotel Manager

Thank you Ahmed for your superb Review, I am really glad your Zanzibari stay turned into a memorable human and service experience. Your feedback is a great reward toward all our Team Members who constantly seek to provide the best of Beyt Al salaam boutique Hotel. We are glad for your appreciation for Hamim and Khadija for the amazing treatment , we really value your feedback for the restaurant and Housekeeping that they were very nice and they performed well to make your stay enjoyable as home away! We will be all very happy to be of service to you at your next visit in Zanzibar Island.

Thank you James for your review. We appreciate your compliments to our staff, Location, Price , Access and courtesy of the Hotel. It is my turn to say "thank you again" for offering us 8/10 for the room and cleanness, your highest recognition and for your high recommendation for our additional charm is the swimming pool. We look forward to opportunities to welcoming you back on your next Stone Town visit. Regards Khadija House Hotel Manager

Dear our Esteemed guest,Thank you for your superb review ,It is always a tremendous pleasure for a Hotel Team to read that You had a great stay! and we succeeded in bringing joy and delightful moment due to your visit in stone town We are sincerely happy to read that once more reception staff was helpful And performed well above your expectations and that you felt home away especial our best receptionist Hamim for his help in your recently stay at our Hotel, we total agree he is performing well. It is my turn to say "thank you again" for offering us 10/10 Comfy beds and clean bathrooms, room service,great service friendly staff and great food at the restaurant your highest recognition and for your high recommendation for our Boutique Hotel. We appreciate your compliments to the Hotel Location that is also amazing and it is in the heart of stone town, We look forward to welcoming you back and exceeding your expectations in your return trip to Zanzibar. We are ready when you are! Best Regards Khadija House Hotel Manager

Thank you Dorian for your superb review. I am happy you felt as "home away" I appreciate your compliments to the Hotel staff and overall service. We look forward to welcoming you back and exceeding your expectations. We are ready when you are!

Dear Our Esteemed guest, Thank you for your review. We appreciate your compliments to our staff, Location, courtesy of the Hotel and breakfast. We look forward to opportunities to welcoming you back on your next Stone Town visit.

Thank you for your review. We appreciate your compliments to our staff, Location, courtesy of the Hotel and breakfast. We look forward to opportunities to welcoming you back on your next Stone Town visit.

Thank you James for your superb review. I am happy you felt as "WOW!!" I appreciate your compliments to the Hotel staff and overall service. We look forward to welcoming you back and exceeding your expectations. We are ready when you are! Best Regards

Dear Steamed guest Thank you for your superb review. I am happy you felt as "home away" I appreciate your compliments to the Hotel staff and overall service. We look forward to welcoming you back and exceeding your expectations. We are ready when you are!

Dear Iriana Maria & Timoth David, It is always a tremendous pleasure for a Hotel Team to read that we succeeded in bringing joy and delightful moment to our Guests. We are sincerely happy to read that once more Rukia & Bianca performed above your expectations and that you felt home. It is my turn to say "thank you" for offering us your highest recognition. Hoping we will have the pleasure to be of service to you again in Stone Town Best Regards Khadija House Manager

Thanks for staying with us. We appreciate your feedback!

Dear Guest, Thank you for your review. We appreciate your compliments to our property service, Location, courtesy of the Hotel and breakfast. We look forward to opportunities to welcoming you back on your next Stone Town visit.

Dear Guest, It is always a tremendous pleasure for a Hotel Team to read that we succeeded in bringing joy and delightful moment to our Guests. We are sincerely happy to read that once more Staff & Amina performed above your expectations and that you felt home. appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. Hoping we will have the pleasure to be of service to you again in Stone Town Best Regards Khadija Host Hotel Manager

Dear Guest, Thank you for your review. We appreciate your compliments to our staff, Location, courtesy of the Hotel and cleanness. We look forward to opportunities to welcoming you back on your next Stone Town visit

Dear Guest, Thank you for your review. We appreciate your compliments to our staff, We look forward to opportunities to welcoming you back on your next Stone Town visit.

Dear Deshree, It is always a tremendous pleasure for a Hotel Team to read that we succeeded in bringing joy and delightful moment to our Guests. We are sincerely happy to read that once more the breakfast was good ,Hotel Location, and good superior room, wi-fe and the TV was nice and that you felt wow. It is my turn to say "thank you" for offering us your highest recognition. appreciate to let you know that due to the UNESCO heritage we cannot change the stair cases and put the elevator Hoping we will have the pleasure to be of service to you again in Stone Town Best Regards Khadija Host Hotel Manager

Dear Frida, Thank you for taking the time to share your experience about your recent visit at our hotel. We sincerely appreciate your feedback and we are very sorry Hotel beds fell short in meeting and exceeding your expectations of an exceptional stay. Appreciate to inform you that we stopped sale online and Hotel beds received the stop sale in this case we will address this matter to the Hotel beds team to ensure next time it wont happen to any other guest to continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

Dear Douglas, It is always a tremendous pleasure for a Hotel Team to read that we succeeded in bringing joy and delightful moment to our Guests. We are sincerely happy to read that the breakfast was superb! Once more staff above your expectations and that you had a very good accommodation. It is my turn to say "thank you" for offering us your highest recognition on the decor is atmospheric and the rooms are dated. Fabulous bathroom with an Arabic-arch. Appreciate to inform you that due to the UNESCO heritage we cannot change the stairs and put an elevator hoping we will have the pleasure to be of service to you again in Stone Town Best Regards Khadija |Host Hotel Manager

Dear Shaida, Thank you for your review. We appreciate your compliments to our kitchen staff, rooms cleanliness and A/C. we are happy that our staff went extra mile to check you in early Kindly accept our apology regarding the complicated of your booking confirmation we will review this with the team to make sure we improve our overall service We look forward to opportunities to welcoming you back on your next Stone Town visit. Best Regards Khadija Host Hotel manager

Dear David Martin, Thank you for your review. We appreciate your compliments to our staff , rooms comfortable and decor and Location. appreciate that you for liked our food at the restaurant and thanks for the addressing the coast we now have 10% discount for Food.We look forward to opportunities to welcoming you back on your next Stone Town visit.

Thank you for your review. We are grateful for your compliments to our staff, Location, the building, furnishings breakfast. We look forward to opportunities to welcoming you back in the near future Stone Town visit. Thank you Best regards Khadija

Thank you for taking a moment to share your experience. I am happy to read that you found the overall service to your liking. We look forward to welcoming you back to our hotel in the near future! Many thanks and warm regards, Khadija Host Hotel Manager

Dear Heather, Greeting from Beyt Al Salaam Hotel I trust this Email will finds you doing well! Thank you for taking a moment to share your experience. I am happy to read that you found the overall service to your liking. We look forward to welcoming you back to our hotel in the near future! Many thanks and warm regards, Khadija Host Hotel Manager

Dear Anonymous, Greetings fro Beyt Al Salaam! i trust you had a great trip back to home. Thank you so much for your kind review and for appreciating our staff service and for our beautifully rooms we really value you stay with us and we hope to host you in future. thank you Best regards Khadija Host Hotel Manager

Dear Jacqueline, Greetings of the day! Thank you for the great review we really value your comments We are glad to hear from you and thank you for mentioning our nice rooms and our outlets like restaurant and breakfast ,location and the quietness of the place All the staff at Beyt Al salaam a so happy to hear from you and we are welcoming you back to experience our service in your future stay in Zanzibar Thank you with warmly regards Khadija Host Hotel Manager

Dear our esteemed guest, Thank you so much for your kind feedback and for the appreciation It was pleasure hosting you in your stay at Zanzibar through beyt Al salaam once again the team is welcoming you for your next visit Thank you with best Regards Khadija Host Hotel Manager Beyt Al Salaam

Dear Mr. John, Special greetings from Beyt -Al-Salaam! I trust you had a great safe journey back to home Hope you had a wonderfully experience from Zanzibar Island through Beyt -Al-Salaam! Thank you so much for your kind review we a appreciate you. Thank you With best regards Khadija Host Hotel Manager Beyt -Al-Salaam!

Dear Jamie, Thank you very much for your rating. We sincerely appreciate. Regards, Mary, Duty Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. we are glad to hear our staff and restaurant is perfect We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience and we hope you will consider staying with us in the future. Many thanks and warm regards, Juma Ali Guest Assistance juma@opulenthotelgroup.com +255779 000 086

well noted we keep in touch

Thank you for the Five- Star review We look forward to welcoming you back.

Thank you for taking a moment to share your experience. I am happy to read that you found the overall service to your liking. We look forward to welcoming you back to our hotel in the near future! Many thanks and warm regards,

Thank you for taking the time to share your experience about your recent stay at our hotel and you enjoy in our restaurant. That is company price which is more safe and guarantee.the time in case of any things. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience and we hope you will consider staying with us in the future. Many thanks and warm Regards, Guest Assistance +255779 000 086

well noted

Thank you for taking a moment to share your experience. I am happy to read that you found the overall service to your liking. We look forward to welcoming you back to our hotel in the near future! Many thanks and warm regards, Juma Ali Guest Assistance juma@opulenthotelgroup.com +255779 000 086