Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Comfort Suites Columbus

2.5 out of 5
Comfort Suites Columbus
5944 Scarborough Blvd, Columbus, OH

Reviews

7.0

Good

Rating 10 - Excellent. 137 out of 501 reviews" "
Rating 8 - Good. 140 out of 501 reviews" "
Rating 6 - Okay. 98 out of 501 reviews" "
Rating 4 - Poor. 71 out of 501 reviews" "
Rating 2 - Terrible. 55 out of 501 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for a quick stay in Columbus. Reasonable price. Not far from most stuff.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear David,Thank you for your stay at our hotel. We're pleased to hear that you found our hotel to be a nice option for your quick stay! We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

durie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled that we could provide you with a memorable and enjoyable visit. We appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

4/10 Poor

Ryshalyn

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took $200 from me in a suspicion that I smoked in the room. Building under construction. No pool or spa or gym as advertised.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding the misunderstanding regarding the smoking policy and the discrepancies in our amenities. We take all guest feedback seriously and will investigate the issues you've raised to ensure they are addressed promptly. Please rest assured that we will take appropriate action to rectify the situation and improve our services for future guests. Sincerely,Hotel Manager

6/10 Okay

Lakeisha

Travelled with family
Liked: Staff & service
They were going through renovations so I can't hold that against them. Staff was very friendly, breakfast wasn't good. The pool was cold.A lot of road construction too.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Guest,Thank you for your understanding regarding our renovations and for your kind words about our friendly staff. We apologize for any inconvenience caused by the breakfast and the temperature of the pool. We appreciate your feedback and will use it to improve our services. We also regret any inconvenience caused by road construction in the area. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Ashlie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is under maintenance so everything is either torn apart or broke.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused by our ongoing maintenance work. Rest assured, we are working diligently to restore the property to its usual standard as soon as possible. If you have any specific concerns or need assistance during your stay, please don't hesitate to reach out to our team.Sincerely,Hotel Manager

8/10 Good

Robbie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Robbie,Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had a positive experience overall.If there are any specific areas where you feel we can improve and earn that extra star next time, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

2/10 Terrible

Egon

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pull out bed rusty stained and no pillows or sheets in the room. Shampoo dispenser empty. Breakfast bar time was very short and limited supplies. Pool was unavailable most of the day. Not available next day until after 12 noon after check out..
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Guest,We apologize for the numerous issues you encountered during your stay. It's unacceptable that your room did not meet our standards of cleanliness and comfort, and we regret the inconvenience caused by the lack of amenities and the condition of the pull-out bed. Additionally, we apologize for the shortcomings in our breakfast offerings and the availability of our pool. Your feedback is crucial to us, and we will address these issues with our team to ensure a more satisfactory experience for all our guests. We appreciate your patience and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

6/10 Okay

Tammy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear Tammy,Thank you for taking the time to share your feedback. We're sorry to hear that your experience was not up to your expectations. Please know that we take your comments seriously and will work diligently to address any areas needing improvement. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear Jeffrey,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Vicky,Thank you for awarding us a perfect score! We're thrilled you had such a wonderful experience with us. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Manager

8/10 Good

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Property is under construction currently. The price reflected the location and property. However, the room was clean and the staff extremely pleasant
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Mar 2024
Dear Heather,Thank you for your feedback. We're pleased to hear that you found our rooms clean and our staff pleasant during your stay. We apologize for any inconvenience caused by the ongoing construction. Your comments are appreciated, and we're working hard to improve our property. We hope to welcome you back for a more enjoyable experience once the renovations are complete.Sincerely, Hotel Manager

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on 6 Mar 2024
Dear Brett,Thank you for awarding us with a perfect score! We're thrilled to know that you had an excellent experience during your stay. It's wonderful to hear that our efforts to provide top-notch service were appreciated. We look forward to hosting you again soon for another memorable stay.Sincerely,Hotel Manager

4/10 Poor

Marek

Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Marek,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We appreciate your insights and will use them to improve our services. If there's anything specific you'd like to address, please feel free to reach out to us directly. We hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay! It was affordable and really nice. It was clean and quiet and I would stay again.
Stayed 1 night in Feb 2024
Response from Hotel manager on 27 Feb 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our accommodations affordable, clean, and quiet. Your satisfaction is our top priority, and we're thrilled to know that we exceeded your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love room and breakfast 😋
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Iris,Thank you for your positive feedback! We're delighted to hear that you loved your room and enjoyed our breakfast offerings. Providing comfortable accommodations and delicious meals is our priority, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to welcoming you back!Sincerely, Hotel Manager

2/10 Terrible

Mackenzie

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Mackenzie,We are truly sorry to hear about your disappointing experience during your recent stay. Your feedback is important to us, and we apologize for any shortcomings you encountered. We take your concerns seriously and will address them promptly to improve our services for future guests. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Jacob

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3rd floor was just renovated. Walls and wall treatments. The room was pretty spacious and in good shape. The pool is a little dated. Can tell it was an outdoor pool origionally before a building was put around it. Heated and a good temperature though.
Stayed 1 night in Feb 2024
Response from Hotel manager on 5 Feb 2024
Dear Guest,Thank you for sharing your experience. We're pleased to hear that the recently renovated 3rd floor provided a spacious and well-maintained room. Your feedback about the pool is valuable, and we appreciate your understanding of its historical origins. If there's anything specific you'd like us to address or if you have further comments, please let us know. We look forward to providing you with another positive stay in the future.Sincerely,Hotel Manager

8/10 Good

Rachael

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Decent hotel. Nice staff. However lots of homeless people walking around nearby.
Stayed 1 night in Feb 2024
Response from Hotel manager on 3 Feb 2024
Dear Guest,Thank you for your feedback. We appreciate your kind words about our staff and your overall experience. We understand the concern about the presence of homeless individuals nearby. We take such matters seriously and are exploring ways to address this issue. Your safety and comfort are our priorities, and we'll work to enhance the overall environment. If you have any further details to share or if there's anything else we can do to improve your experience, please contact us directly.Sincerely,Hotel Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation. We stayed in a beautifully remodeled room. When everything is finished it will be beautiful. The location is convenient, right off the highway, with shops and restaurants nearby.
Stayed 1 night in Jan 2024
Response from Hotel manager on 18 Jan 2024
Dear Guest,Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed your stay in one of our beautifully remodeled rooms. We appreciate your understanding during our renovation process and are delighted that you see the potential for the property to be beautiful once it's completed. Your feedback is valuable to us, and we look forward to providing you with an even more enjoyable experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel manager on 16 Jan 2024
Dear Guest,Thank you for taking the time to share your rating on Hotels.com. We're glad to see you had a positive experience during your stay, earning an 8 out of 10. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to let us know. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Stephen

Stayed 3 nights in Dec 2023
Response from Hotel manager on 2 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on 27 Dec 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Stephen

I got some bug bites that caused swelling on my arm.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear Stephen,We are deeply sorry to hear about your discomfort and swelling from bug bites. Your well-being is our top priority, and we take this matter very seriously. We will investigate and address the issue promptly. We appreciate your feedback and hope to resolve this matter to your satisfaction. Once again, sorry for the inconvenience caused. Sincerely, Hotel Manager

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on 13 Dec 2023
Dear Guest,We're delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We appreciate your support and hope to welcome you back for another excellent stay in the future. Sincerely, Hotel Manager

8/10 Good

Connie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property was really nice! Staff was nice and friendly and our room was clean.. close to shopping and convenients. I highly recommended this location..
Stayed 2 nights in Dec 2023
Response from Hotel manager on 11 Dec 2023
Dear Guest,Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay, found the staff friendly, and appreciated the cleanliness of your room. It's great to know that our location met your needs. We appreciate your recommendation and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was adequate! We some issues with getting enough towels with 5 people staying. The people are friendly and the room was clean.
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 1 Dec 2023
Dear Guest,Thank you for your kind feedback. We appreciate your kind words about the friendliness of our staff and the cleanliness of the room. We apologize for any inconvenience you experienced regarding the towel availability. Your feedback is valuable, and we'll address this matter to ensure a more seamless experience for our guests in the future. We hope to welcome you back for an even more comfortable stay on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Angelino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 1 Dec 2023
Dear Angelino,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

BERLISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet place
Stayed 1 night in Nov 2023
Response from Hotel manager on 28 Nov 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel manager on 24 Nov 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Ricardo

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Booked 1 room for 2 nights. Stayed the first night, left the hotel around 11a.m. Came back around 11 p.m. tried to get into our room cards didn’t work, and someone was in the room. They had bagged all of our belongings up after we left and gave our room away.
Stayed 2 nights in Nov 2023
Response from Hotel manager on 20 Nov 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Ann Marie

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Hotel manager on 21 Nov 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Rickilee

Stayed 2 nights in Nov 2023
Response from Hotel manager on 14 Nov 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Julia Bryant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was outstanding. The amenities were very nice, the room was clean and inviting.
Stayed 3 nights in Nov 2023
Response from Hotel manager on 13 Nov 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nowhere did it disclose a 200.00 deposit. We had no sheets or blanket for sofa bed.
Stayed 1 night in Nov 2023
Response from Hotel manager on 12 Nov 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel manager on 9 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from Hotel manager on 20 Nov 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Kristopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: comfy king bed and clean sheets spacious Nice tv with good channels Cons: Bathroom smelled like sewage coming from the vent. Also the bathtub wouldn't drained so when i showered I was standing in old water . When first checking in they charged a $300 deposit which wasn’t mentioned on the website. Was told that it will be refunded in 2-3 days. To be determined on how long it will take to get it back. Located in a sketchy secluded area Overall experience I would say is a 2/10
Stayed 1 night in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Kristopher, At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

6/10 Okay

Amber

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel manager on 26 Oct 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Rosemene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel manager on 25 Oct 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for what we needed
Just needed a place to stay the night; Didn’t spend too much time at the hotel besides for sleeping. It was a good hotel for what we were looking for and the bests were very comfortable as well.
Stayed 1 night in Oct 2023
Response from Hotel manager on 25 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Jackie

Travelled with family
Liked: Staff & service
The only thing I could say is that it is due for an update as it looks tired. But the service was great. They did post renovations starting soon
Stayed 3 nights in Oct 2023
Response from Hotel manager on 23 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fine for a night
I usually love the Comfort Inn chain, but this is a very old property and it shows. I slept well for a one night stay. Staff was great. Breakfast was average for a hotel. But I wouldn’t stay here for a longer period.
Stayed 1 night in Oct 2023
Response from Hotel manager on 23 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Vince

Travelled with family and small children
Liked: Staff & service
Close to the freeway
Stayed 1 night in Oct 2023
Response from Hotel manager on 21 Oct 2023
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel manager on 17 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Woodrow

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Breakfast was terrible Bed had soiled sheets I ordered a king bed got 2 doubles Called the hotel to tell them ee would be coming after midnight also text them letting them know the room was prepaid I was told that after 3 am they would not hold the room dont understand that
Stayed 1 night in Oct 2023
Response from Hotel manager on 14 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Karri

Travelled with partner
Liked: Cleanliness
The hotel was clean and quiet. Breakfast was not great but fine if you don't want to eat out. Staff was very friendly, for the most part. I was taken aback by the fact in the 6 days we were there we never received room service. Had to ask repeatedly for towels, etc. Took out our own trash to a grossly overflowing dumpster. Asked repeatedly and never got replacement garbage bags. Was told we could not get sheets to change our own bedding. Not a bad place to stay if you are looking for inexpensive, but don't expect any service.
Stayed 6 nights in Sep 2023
Response from Hotel manager on 11 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel manager on 11 Oct 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness
Pool could be cleaner.
Stayed 2 nights in Oct 2023
Response from Hotel manager on 9 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Patricia

Travelled with family
Liked: Staff & service
Disliked: Room comfort
It was ok the bed was terrible and there where cobwebs on the ceiling but the pool was nice and the breakfast was ok
Stayed 2 nights in Oct 2023
Response from Hotel manager on 9 Oct 2023
Dear Guest,Thank you so much for taking the time to give us your candid feedback on our property. We are sorry that we could not completely satisfy you. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We have also seriously taken note of your suggestions regarding upgrade and will take adequate steps to update hotel and ensure that your next stay at our hotel will be a memorable experience. We hope that you will visit us again the next time you are in the area. Sincerely,Hotel Manager

2/10 Terrible

Erin

Stayed 1 night in Sep 2023
Response from Hotel manager on 28 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager