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Reviews of Mercure Le Mans Centre

4 out of 5
Mercure Le Mans Centre
19 Rue Chanzy, Le Mans, Sarthe

Reviews

8.4

Very good

Rating 10 - Excellent. 110 out of 306 reviews" "
Rating 8 - Good. 140 out of 306 reviews" "
Rating 6 - Okay. 39 out of 306 reviews" "
Rating 4 - Poor. 13 out of 306 reviews" "
Rating 2 - Terrible. 4 out of 306 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sunay

Liked: Staff & service
Restaurant is really not to the level one would expect.
Stayed 1 night in Sep 2023

8/10 Good

Caroline

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Sophie

Stayed 1 night in Jan 2023

8/10 Good

Carl, mercer island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really cool converted insurance company. about ten minutes walk from old city and restaurants. Not a lot of space in the rooms.
Stayed 1 night in Oct 2022

10/10 Excellent

Kate

Stayed 1 night in Sep 2022

8/10 Good

Ariane

Stayed 2 nights in Aug 2022

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Nigel

Stayed 2 nights in Jul 2022

10/10 Excellent

Lawrence

Fantastic location walking distance to old town
Fantastic location walking distance to old town close to everything you need.
Stayed 1 night in Jun 2022

10/10 Excellent

James, Jupiter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The staff was very friendly and helpful. It was easy to access the parking.
Stayed 2 nights in May 2022

10/10 Excellent

Lorraine, Arecibo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2022

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel, friendly service
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the downtown area with many shops and restaurants.
Stayed 1 night in Jul 2021

8/10 Good

Della, Bristol, uk

Liked: Staff & service, amenities, property conditions & facilities
Unfortunately our room didn’t smell too fresh. Very quiet though and great position.
Stayed 1 night in Aug 2020

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near centre
Very good hotel close to centre of le Mans, parking available, room was very comfortable with a huge bed, we had dinner in the brasserie, which was very good. Reception staff can speak English and were very helpful. We will definitely be back.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Not good value for money
We spent two nights in a Privilege room. The room was on the small side, but comfortable enough. The breakfast buffet offered a good selection, provided you arrived well before the closing time. The hotel was well situated for exploring Le Mans on foot. We were disappointed with the housekeeping service. After our first night, the bottled water we had drunk was not replaced. There were no glasses for the drinks, only flimsy plastic ones in the bathroom, which were also not replaced. The coffee making facilities consisted of a Nespresso machine (without instructions), three capsules of coffee, and just one sachet of artificial sweetener, but no sugar. We were surprised to find cardboard coffee cups in one of the top rooms of a 4* hotel.
Stayed 2 nights in Nov 2019

10/10 Excellent

Ricci, Switzerland

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and helpful. Great breakfast Will return
Stayed 1 night in Oct 2019

6/10 Okay

Margaret

Business traveller
Liked: Cleanliness
Parking was good. Why it is fourth star I do not know. I asked for a bath for both rooms my mains need , However the very pleasant man on the desk got very confused when he saw I have a small scooter and asked if I would like a corridor without steps I said yes but my third floor room had no bath. We were too tired to change it and the room was very small.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Samantha

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Lovely room but some disappointments
We arrived in Le Mans late on a Sunday evening en route to the north. We were told at reception, when checking in, that the restaurant was closed on a Sunday but cold room service food was available if we wanted it. If we’d known this we’d have eaten en route. It was late and my children were too tired to go out so we ordered from deliveroo instead. The room was gorgeous. But it was disappointing when my daughter found a pair of black knickers in her bed that must have been missed by the cleaners.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent, within walking distance of old town, secure parking
Stayed 1 night in Aug 2019

10/10 Excellent

Tamara

Stayed 1 night in Aug 2019

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day trip
Very nice clean rooms in centre. Bar drinks very expensive
Stayed 3 nights in Jul 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Helpful receptionist Beds exceptionally comfortable with a spacious bathroom
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff at this hotel were fantastic, very helpful, attentive, friendly and always keen to help. The main reception area is impressive but once past that the rest of the hotel is less so. The restaurant isn't large so if there's a few folks in there it can get cosy. The bar is small..it was hot when we were there so sitting outside with a drink was welcome but alas, only to look out over an enclosed car park. The room we had was small, no fridge, no mini-bar and the tea making facilities were a kettle and sachets of coffee/sugar and tea bags - and paper cups! We were only given one proper tea bag between us each day - who has fruit tea in the morning? Bottled water was supplied but without a fridge that just got warm. The bed was very comfy though. The hotel is well situated - just a short walk from the main town and old town where we enjoyed some fine evening meals. We enjoyed our time in Le Mans, the tram system was great - as was the train to Paris - and the old town is well worth exploring but the hotel whilst perfectly adequate didn't float our boat. The breakfasts were continental buffet style with some 'cooked' and it was pot luck what was there when you arrived some mornings - breakfast was overpriced compared to what was available a few minutes walk away but if you eat and drink in a hotel I guess that's a given these days.
Stayed 5 nights in Jun 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly and helpful staff. Our room was clean, quiet and comfortable. Good breakfast choice. Parking was a little bit of a struggle but the hotel staff made sure that all cars were parked.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good short walk to restaurants. Parking good outside secure .
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely suite with the kids on their own floor. NO evening meal though due to it being weekend; only a limited room service available
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Lovely staff, great breakfast.
Stayed 2 nights in May 2019

4/10 Poor

David

Disliked: Staff & service, room comfort
at the hotel Concordia Le Mans. So disappointed bu
The hotel cancelled my booking and rebooked me
Stayed 1 night in Mar 2019

6/10 Okay

Stewart, Edinburgh

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to centre of town
Very disappointed that restaurant is not open Friday, Saturday and Sunday
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and poor quality of the rooms. I was staying in the superior suite on second floor. Breakfast was descent and staff was friendly. I would not recommend.
Stayed 1 night in Aug 2018

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Hotel albeit Restaurant closed at weekend
This is our 3rd stay in this hotel, one of our favourite stop over points on our journey to a family home in the south-west. The first time we were a little caught out because the restaurant is closed at weekends, but the Place de la Rupublique is a 10 mins walk where there's lots of lovely places to eat. But it's something to bear in mind if you are expecting to eat in the hotel. It's clean and well appointed, and the service is excellent from English speaking staff. We will continue to come here without question.
Stayed 1 night in Aug 2018

10/10 Excellent

Daniel, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and professional Comfortable rooms but in one of the rooms we requested an extra bed and then became a bit cramped
Stayed 1 night in Aug 2018

10/10 Excellent

Noel, Connecticut Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the property was amazing the staff the food the area
Stayed 2 nights in Aug 2018

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Comfortable and clean, helpful staff
Stayed 1 night in Aug 2018

10/10 Excellent

PHILLIP, Reigate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice overnight stay
Well run hotel in a lovely old mansion full of character. Good value. Comfy bed. Quiet location.
Stayed 1 night in May 2018

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended If You Get A Good Room
We were initially given a room that was tired and needed refurbishment. The room safe did not work, nor did the tv. We were offered an alternative room, which was fantastic. We were told that the two rooms were the same “type”. So it’s a lottery if you get an acceptable room or not. The staff were very helpful in resolving the issues of a sub-standard room.
Stayed 1 night in Mar 2018

4/10 Poor

Iwona, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
An average hotel.
Behind the bar was a trolley of dirty brown stained towels/cloths... looked disgusting. The barman continued to hoover after serving our drinks. And the toilet in our room took at least 6 times to flush after each use!
Stayed 1 night in Dec 2017

10/10 Excellent

lizzy, gloucester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price
It was a five minute walk to the main square and then 5 more to the old town. Excellent hotel for a one night stop over, with helpful staff. The breakfast was good, nespresso machines, hot and cold buffet, and plenty! We were in a family suite with a small terrace which was lovely. Parking is under the hotel, and is a bit tight (Q5).
Stayed 1 night in Jul 2017

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel in Le Mans with big rooms and nice location. Front desk staff is perfect. Only gave 3 stars on service because of rude employee working the dining room in the evening, but maybe he was having a bad day?!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Very clean and comfortable. Close to the old town and dog friendly. Parking available.

2/10 Terrible

Anfari

Disliked: Staff & service
Should call it a 2 star.
The receptionist was very rude, crass and abrupt. Didn't know how to handle her position. Being a front face for the hotel I guess one needs to be a bit more polite, diplomatic and adjusting. Our room was a family suite but had no electric kettle for tea. On request we got two small kettles of warm water. The sofa bed set up for my kids had no duvet and my son was cold all night. Day 2 on request received a duvet with no cover. Booked an extra room for my nephew on the phone 2 weeks before arrival. The confirmation said €137.00 for 2 nights. They charged us double of that and refuse to refund us when we called saying the cost of £137 was for 1 night although it does not say so on the confirmation. It only says £137.00 for 1 room for 2 nights. The room was dimly lit and depressing. Not enough lights and not enough sockets. The receptionist was pretty rude throughout, in person and on the phone. A very disappointing experience.

10/10 Excellent

FJD, Reading UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building, close to centre, very clean
Very nice hotel in beautiful building very well located with friendly staff

6/10 Okay

rafael

Liked: Property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
Location difficult, but nice older hotel. Bathrooms could use update, but very clean.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure two night stay - very pleasant
Lovely old building with top quality interiors. Overall feeling of quality.