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Parts of the historic building date back to the 15th century. With log fires and different areas to relax with a drink it's a lovely atmospheric, comfortable place to stay, with friendly staff.
Rachael
Stayed 2 nights in Mar 2024
Response from Guest Experience on 20 Mar 2024
Thank you for your feedback. We would love to welcome you back.
We very much enjoyed our stay at the Black Swan. The staff were friendly and efficient. Our room was pleasant and adequate for a short stay. Also, the breakfast very was good. I think that I might have already left a review about the fact that the stairs up to our room no. 58 are not very easy particularly on the second flight where the handrail is fixed to the wall so one can't grip it. Apart from that it was perfect.
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Amelia
Stayed 1 night in Sep 2023
Response from Guest Experience on 6 Oct 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
John
Stayed 1 night in Sep 2023
Response from Guest Experience on 4 Oct 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.
Enjoyed the style and location in the village. Stepping out into the market square just set the scene perfectly. Lots of shops, cafes, restaurants and pubs to help you while away the day. We would of preferred not to spend our time with so many dogs tho.
Douglas
Stayed 1 night in Sep 2023
Response from Guest Experience on 11 Sept 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!
Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.
David
Stayed 3 nights in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.
8/10 Good
Terence
9 Aug 2023
Terence
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your rating. See you again later.
10/10 Excellent
Maree
5 Aug 2023
Maree
Stayed 1 night in Aug 2023
Response from Guest Experience on 7 Aug 2023
Thank you for your rating see you again soon.
10/10 Excellent
Mrs
18 Jul 2023
Mrs
Stayed 2 nights in Jul 2023
Response from Guest Experience on 7 Aug 2023
Thank you for you rating. See you again soon.
10/10 Excellent
Scott
17 Jul 2023
Scott
Stayed 1 night in Jul 2023
Response from Guest Experience on 19 Jul 2023
Thank you for your rating. See you again soon.
10/10 Excellent
Bernice
8 Jul 2023
Bernice
Stayed 1 night in Jul 2023
Response from Guest Experience on 10 Jul 2023
Thank you for your rating. See you again soon.
6/10 Okay
Dave
Travelled with partner
6 Jul 2023
Liked: Cleanliness
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Dave
Stayed 7 nights in May 2023
Response from Guest Experience on 10 Jul 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.
10/10 Excellent
Jonathan
4 Jul 2023
Jonathan
Stayed 1 night in Jul 2023
Response from Guest Experience on 5 Jul 2023
Thank you for your rating. We hope to see you again soon.
Beautiful building with original features
& surprisingly large ! Very comfortable & friendly !
Mary
Stayed 1 night in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.
8/10 Good
John
28 Jun 2023
Liked: Cleanliness, staff & service, room comfort
John
Stayed 2 nights in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for sharing your rating. We hope to welcome you back soon.
Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
Norma
Stayed 2 nights in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.
Couldn't fault the hotel although lack of parking was a bit of a chew.
Room was spacious and clean and beds were so comfy.
Food was reasonably priced with a decent choice.
Kevin
Stayed 1 night in Jun 2023
Response from Guest Experience on 12 Jun 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.
the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
lesley
Stayed 1 night in Jun 2023
Response from Guest Experience on 8 Jun 2023
Thank you so much for sharing your feedback. We will keep your feedback in mind moving forward. We hope to welcome you back in the near future.
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
Liz
Stayed 2 nights in May 2023
Response from Guest Experience on 6 Jun 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.
6/10 Okay
Christopher
Travelled with partner
31 May 2023
Liked: Cleanliness, staff & service
It’s a nice old building in a great position but it wasn’t a high quality traditional hotel. It would be a lot better with better quality food in particular. It felt as if corners were being cut and it was looking for the lowest common denominator.
Christopher
Stayed 1 night in May 2023
Response from Guest Experience on 6 Jun 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.
10/10 Excellent
colin
Travelled with partner
27 May 2023
Liked: Staff & service
Everything was good thank you
colin
Stayed 1 night in May 2023
Response from Guest Experience on 6 Jun 2023
Thank you for your feedback. We would love to welcome you back.
Lovely room and staff, food on the evening wasnt too good and breakfast just ok, stopped here last year and food was great but not impressed this time but great its a dog friendly hotel, would stay again but eat elsewhere
paula
Stayed 2 nights in May 2023
Response from Guest Experience on 22 May 2023
Thank you for sharing your feedback with us, we are normally known for our exceptional attention to detail and regret we missed the mark on this occasion. We will keep your feedback in mind moving forward. We hope we have the chance to welcome you back.
Everythng good- great staff, but internet needs attention. im into IT but it dudnt always work, even though it said a connection was made ! it needs checking as a 'user'
Graham
Stayed 5 nights in May 2023
Response from Guest Experience on 14 May 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room.
Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good.
All the staff were exceptionally friendly, cheerful and helpful.
Helmsley is a beautiful town too so great location.
Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
Carole
Stayed 4 nights in Apr 2023
Response from Guest Experience on 26 Apr 2023
Thank you so much for taking the time to share your feedback. We couldn't be happier to hear you enjoyed your stay and we would love to welcome you back in the future.