Ratings based on 322 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Horrible........

Posted 18-Jul-2017
Pay the extra $10 and stay at the Comfort Inn. No pool....staff is terrible. A real dump.
Comment from Hotel Management
20-Jul-2017 by New Victorian Inn & Suites management, Hotel Management
We are sorry you did not enjoy your stay. We are a little confused, as we do have an indoor pool that is actually available 24 hours a day. We also get many comments on our cleanliness, staff friendliness and we work hard to maintain our facility.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2017
Comfortable stay, clean, convenient to restaurants, gas, etc.
Comment from Hotel Management
14-Jul-2017 by New Victorian Inn & Suites management, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver Colorado

A good place to stay and budget friendly

Posted 22-Jun-2017
Pros: I liked the customer service and the clean and comfy rooms.
Cons: Pool upkeep and a better hot selection of breakfast.
Location: Its a great place to stop on road trip as it is right next to the freeway.
The staff were super friendly. The room we were given was very comfy and clean. The cable was better than an average hotel. The breakfast was okay but it would be nice if they offered more of a hot selection as a diabetic I was not able to eat what they had to offer. The pool could use more up keep as it was a little unclean looking to me with hairs and other small things floating on top. Overall we really enjoyed our stay and will be a return customer.
Comment from Hotel Management
02-Jul-2017 by New Victorian Inn & Suites management, Hotel Management
Thank you! We are glad you enjoyed your clean, comfortable room and our wonderful customer service! We will address the pool issue you mentioned and make certain our cleanliness is up to our standards. Thank you for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveller from Idaho

Satisfied

Posted 02-May-2017
Pros: Close to freeway as time is usually a factor when we travel.
We stayed here the last couple times we can through. Everything was fine, and we'd stay again.
Comment from Hotel Management
07-May-2017 by New Victorian Inn & Suites management, Hotel Management
Thank you for being a repeat guest of ours! We are glad you have enjoyed your stays with us and we hope to see you again!
4 out of 5
by A verified traveller

Disappointed

Posted 27-Apr-2017 on Hotels
We rarely stay in a hotel room, so when we do, we expect to be able to enjoy ALL of the amenities we chose it for. This hotel was chosen for it's affordability and the indoor swimming pool - and the pool was closed for maintenance TWO of the three morning and nights we were there. This was HIGHLY disappointing for our seven kids AND us!! - it's really the MAIN reason we opted to stay in a hotel instead of with family this time. So, while the staff was kind and helpful, and the rooms were clean and neat, the condition of the swimming pool tainted our entire stay. We won't likely choose to stay there again for this reason.
Comment from Hotel Management
30-Apr-2017 by Marketing Dept, Hotel Management
Thank you for staying with us and taking time to share feedback on your stay. We are glad you found our rooms to be clean and neat and our staff kind and helpful. We are very sorry our pool was unavailable two mornings during your stay. We take the issues of maintenance and safety very seriously and we choose to err on the side of caution when it comes to our guests. The care of chemicals in hotel pools is a difficult task and we are extremely diligent in our testing and care of the area. We apologize again as we are sure it was disappointing to your children. We hope you enjoyed your time in York and you will give us another chance if you are back in town.
4 out of 5
by Monica

good overnight

Posted 24-Apr-2017 on Hotels
There for softball, basic, but clean, and comfortable.
Comment from Hotel Management
30-Apr-2017 by Marketing Dept, Hotel Management
Thank you for staying with us Monica! We are pleased you found us clean and comfortable. Hope the softball games went well! Please give us a call if you are in town again!
4 out of 5
by A verified traveller

Posted 22-Apr-2017 on Hotels
Stayed 1 night. It was fine just old.
Comment from Hotel Management
24-Apr-2017 by Marketing Dept, Hotel Management
Thank you for staying with us!
5 out of 5
by Terry

Posted 21-Apr-2017 on Hotels
Comment from Hotel Management
23-Apr-2017 by Marketing Dept, Hotel Management
Thank you for staying with us!
1 out of 5
by Henry

Posted 17-Apr-2017 on Hotels
I got bed bug bites. Very annoying to deal with.
Comment from Hotel Management
24-Apr-2017 by Marketing Dept, Hotel Management
We take the issue of pest control very seriously and take precautions every day to try to prevent this type of issue. We will look into this immediately.
3 out of 5
by David

Motel was good except for the outside noise!

Posted 14-Apr-2017 on Hotels
I thought the outside noise from trucks and cars was load enough that a window had been left open, but it wasn't. I did not get a good nights sleep!!
Comment from Hotel Management
21-Apr-2017 by Marketing Dept, Hotel Management
Thank you for staying with us. We are disappointed to know you did not get a good night's sleep - that is important for all of our guests to enjoy. We don't get many complaints about noise levels in our area and we are set back off the main road a little - but we are sorry it was disturbing to you the night you stayed with us. We hope you will give us another try if you are in the area again.