We booked this hotel to spend time with our grandson - mainly swimming. When we arrived our host told us the pool was closed, probably for all night. Yikes!! We were able to book another nearby hotel with pool. The staff at The Victorian Inn were very apologetic and nice to us even though we canceled our room. We have stayed at this hotel several times and this is my favorite place to stay in York. Thank you for being so kind.
Comment from Hotel Management
10-Apr-2018 by New Victorian Inn & Suites management, Hotel Management
Thank you for booking a room with us. We apologize for the pool being unavailable and we understand you were looking forward to some pool time with your grandson. We do not ever want to take risks with our pool and our guests and always err on the side of caution to ensure a good stay for our guests. Thank you for understanding and we look forward to seeing you again!