Ratings based on 1,441 verified reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 17-Sep-2019
The lift was out of order. We had to climb two storeys.
4 out of 5
by a verified traveller

Posted 01-Sep-2019
Good shower.. there were yellow spots all over the bathroom ceiling when we arrived (presumably wee) 😣 which wasn’t very pleasant.. also didn’t like being asked for a payment of £30 as soon as I checked in!! Never in any hotel have I had to pay an amount on top of paying for room/breakfast.. was assured that it would be repaid on our departure which I hope will be the case.. that alone has put me off staying in a Holiday Inn ever again!
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 31-Aug-2019
4 out of 5
by a verified traveller

Posted 31-Aug-2019
The elevator broke down while I was there and I had to walk up 6 flights of stairs. Otherwise, it was a pleasant stay.
2 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Aug-2019
4 out of 5
by a verified traveller

Posted 12-Aug-2019
Great location 5 minutes from the city centre. Family room came with a shower only Only one lift Usual city centre parking issues
4 out of 5
by a verified traveller

Posted 10-Aug-2019
No complaints had a nice stay and good night in York. Enjoyable, good location and Spoons across the road
4 out of 5
by a verified traveller from London

Posted 03-Aug-2019
It is a nice hotel, nice staff, clean, quiet... everything you would expect from a good Holiday Inn. Nice value.
Comment from Hotel Management
04-Aug-2019 by Hannah , Hotel Management
Dear Chris, Thank you for taking the time to leave feedback on your recent stay at Holiday Inn York City Centre. I am very pleased to see that you enjoyed your stay – specifically the staff. We pride ourselves on them and so I am very happy to see that you mentioned this in your review. We look forward to welcoming you back on your next trip to York. Kind regards Hannah P Reception
4 out of 5
by a verified traveller

Posted 31-Jul-2019
Close to town centre, friendly accommodating staff, clean facilities!
Comment from Hotel Management
04-Aug-2019 by Hannah , Hotel Management
Dear Anonymous, Thank you for taking the time to leave feedback on your recent stay at Holiday Inn York City Centre. I am very pleased to see that you enjoyed your stay – specifically the staff. We pride ourselves on location and so I am very happy to see that you mentioned this in your review. We look forward to welcoming you back on your next trip to York. Kind regards Hannah P Reception
5 out of 5
by a verified traveller

Posted 21-Jul-2019
Very comfortable room and happy with my stay. Hotel was in very good condition and no problems at all.