Down duvets, in-room safe, desk, iron/ironing board

Reviews of The Yokohama Bay Hotel Tokyu

4.5 out of 5
The Yokohama Bay Hotel Tokyu
2-3-7 Minatomirai, Nishi-ku, Yokohama, Kanagawa-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1030 reviews" "
Rating 8 - Good. 239 out of 1030 reviews" "
Rating 6 - Okay. 50 out of 1030 reviews" "
Rating 4 - Poor. 20 out of 1030 reviews" "
Rating 2 - Terrible. 16 out of 1030 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and helpful. Room was incredible. Would absolutely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

nury, Boca Raton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very helpful. Excellent breakfast selection
Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Amenities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Florfina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Employees are very friendly.my room have a nice view, andvery clean .
Stayed 3 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

6/10 Okay

Hiromi

Travelled with family
Liked: Staff & service
The hotel needs some updates as it is dated. There were not enough electric plugs to charge.
Stayed 3 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

SHIHCHIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice the hotel.
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 18 Mar 2024
Thank you for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Kazuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜景が最高!
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 18 Mar 2024
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。またのご利用をお待ちしております。ありがとうございました。

10/10 Excellent

Scott

Travelled with partner
Love the location and super friendly and polite staff
Stayed 4 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 9 Mar 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A totally excellent experience and the highlight of our visit to Japan. The buffet was also supremo.
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 23 Feb 2024
Thank you for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Reasmei, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was walkable and near everything
Stayed 1 night in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 16 Feb 2024
Thank you very much for staying at our hotel.

10/10 Excellent

Olivia

Stayed 2 nights in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for staying at our hotel

10/10 Excellent

karen

Stayed 5 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Sushil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Exceptional breakfast with many options. Bay club lounge is certainly worth the booking.
Stayed 3 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Jan 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We look forward to seeing you soon on your next visit.

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, near train station and plentiful of shops and food options nearby.
Stayed 4 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Jan 2024
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.

6/10 Okay

Avni

Stayed 2 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 12 Jan 2024
Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Satra, Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 15 Jan 2024
Thank you very much for using our hotel.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is recommended for families with kids. If y
Stayed 3 nights in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 12 Jan 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

RAMON, Lawton

Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 30 Jan 2024
Thank you very much for using our hotel hotel.

10/10 Excellent

Nanaho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 13 Feb 2024
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。またのご利用をお待ちしております。ありがとうございました。

10/10 Excellent

Nanaho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 13 Feb 2024
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。また、貴重なお時間に投稿も感謝申し上げます。次回のご利用を心よりお待ちしております。

10/10 Excellent

Hiromi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility are nice, gorgeous, and located at a convenient location. Staffs were very nice, especially a new staff and her supervisor at the pool facility. Check-in staffs were a little overwhelmed since it was a busy time to check-in. The staffs at the shuttle bus to the airport was nice and helpful. I really enjoyed their breakfast buffet, except a time when I was there at the same time with tour people.
Stayed 5 nights in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 31 Dec 2023
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute perfect location for easy transportation access! The hotel is connected to Queens Square which is a mall and train station line. We were able to travel to Tokyo and other spots with no troubles.
Response from The Yokohama Bay Hotel Tokyu on 25 Dec 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Steven

Great for families with young kids. Amazing view, so close to Cosmo World, and connected to
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 21 Dec 2023
Thank you for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Pui Kei Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this hotel is the best. Walkable to every attraction and it is connected to the subway station. Tons of restaurants and shopping just downstairs. It also have limousine bus at hotel to take you directly to both airport This Hotel has five star staff service, I am impressed. It also has a bar that allows smoking with live music in weekend which is a rare find nowadays
Stayed 3 nights in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 21 Dec 2023
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities
Response from The Yokohama Bay Hotel Tokyu on 13 Feb 2024
Thank you very much for having us stay at our hotel.

10/10 Excellent

ENG LUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this hotel is not new But very well kept to great standard in overall for 4 stars rating … room with spacious and clean, comfortable, sound proof and well maintained 😘😘 Will definitely be coming back to stay again for my next trip in Yokohama
Response from The Yokohama Bay Hotel Tokyu on 13 Feb 2024
Thank you very much for having us stay at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bay view is amazing and definitely recommended. Room is spacious, clean and high quality. Hotel team is professional and friendly. Easy to access without leaving the station. Great value for money. Can’t recommend it enough.
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 13 Dec 2023
Thank you very much for having us stay at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 21 Dec 2023
Thank you very much for using our hotel.

10/10 Excellent

Sachiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My father needed a wheelchair, the hotel staff was very kind and prepared a room for him. We had buffet breakfast plan. My father preferred to eat in the room so they give is boxes and cups for his breakfast that was really nice. The view from the room was excellent! We will come back again.
Stayed 1 night in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 13 Dec 2023
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

shui kuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were friendly and helpful. Many restaurants and shopping malls surrounding, will stay in this hotel when visiting Yokohama again.
Stayed 1 night in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 1 Dec 2023
Thank you very much for staying at our hotel.We look forward to seeing you soon on your next visit.

6/10 Okay

Neaf

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel connects to the shopping malls, train stations...it's very convenient to access the main points
Stayed 3 nights in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 20 Nov 2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.

10/10 Excellent

Mei Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for transprt and shopping. Loved the view. Only shortfall is no bottle waters for 5 stars.
Stayed 4 nights in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 20 Nov 2023
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We look forward to seeing you soon on your next visit.

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 17 Nov 2023
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.

8/10 Good

Kit Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 17 Nov 2023
Thank you very much for staying at our hotel the other day.

10/10 Excellent

Beth E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked with breakfast buffet option and it was terrific. Wide variety of international and local food choices in a beautiful setting. Hotel area provides lots of shopping and dining options with lots of green space. The observation tower close by is a must for views. Views from our room of the Bay were phenomenal. Great stay and would recommend especially for those who want to get away from hustle and bustle of Tokyo but want convenient access.
Stayed 2 nights in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 14 Nov 2023
Thank you very much for having us stay at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Weekend gateway
Rooms had a balcony with an amazing view of the city. The indoor pool was a plus. Overall, family had a great time, we would stay again.
Stayed 1 night in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 5 Nov 2023
Thank you very much for staying at our hotel.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

grace chuen yung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the playground could be very noisy because car was blasted loud music and people screaming so very bothering late at night.
Stayed 5 nights in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 28 Oct 2023
Thank you very much for staying at our hotel the other day.

10/10 Excellent

Cheuk Yuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this hotel are very helpful, friendly and courteous.
Stayed 4 nights in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 27 Oct 2023
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。また、貴重なお時間に投稿も感謝申し上げます。次回のご利用を心よりお待ちしております。

6/10 Okay

Romit

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s alright
Stayed 3 nights in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 1 Nov 2023
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

paul

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 22 Oct 2023
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We look forward to seeing you soon on your next visit.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remains a favorite hotel. Fantastic service & room
This is my third stay at the Yokohama Bay and it remains a favorite. Terrific service, wonderful rooms. My family was very impressed with it. The only downside was we couldn’t stay longer!
Stayed 1 night in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 20 Oct 2023
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Ma Ka Ho

Stayed 1 night in Sep 2023
Response from The Yokohama Bay Hotel Tokyu on 3 Nov 2023
Thank you very much for your stay at our hotel.

8/10 Good

Tonia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but some unexpected up charges
Nice place, great location. The bonus of a usable balcony was the reason I booked here. My only issue was that when we asked for a late checkout, there was a per hour charge for that convienience. I’ve never been charged anywhere else and in all fairness usually only stay at a hotel I have a membership with. This one I am not a member but opted to book here instead of the one across the street that I do have a membership with because of the useable balcony. We also had a pretty long wait to have breakfast the first morning.
Stayed 2 nights in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 10 Oct 2023
Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Harold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Minatomirai. Steps from the Station, right in Queens Square, a shopping center. Tons of shops and restaurants near by. Rooms were spacious and quiet. Great bathroom with separate shower stall. Only thing I didn’t like was that they don’t give you water. We had to go to the supermarket and get a big bottle of water.
Stayed 7 nights in Oct 2023
Response from The Yokohama Bay Hotel Tokyu on 9 Oct 2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

6/10 Okay

Kudo

Stayed 2 nights in Sep 2023
Response from The Yokohama Bay Hotel Tokyu on 22 Oct 2023
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。またのご利用をお待ちしております。ありがとうございました。

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of places that you can walk to
Stayed 5 nights in Sep 2023
Response from The Yokohama Bay Hotel Tokyu on 1 Oct 2023
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely will stay in this hotel again!
Stayed 2 nights in Sep 2023
Response from The Yokohama Bay Hotel Tokyu on 30 Sept 2023
Thank you very much for having stayed at our hotel

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Yokohama Bay Hotel Tokyu on 30 Sept 2023
Thank you very much for having stayed at our hotel

10/10 Excellent

King Sze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean. All stafffs are nice and helpful. Will reserve again in next Yokohama trip.
Stayed 2 nights in Sep 2023
Response from The Yokohama Bay Hotel Tokyu on 30 Sept 2023
Thank you very much for having stayed at our hotel

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service
Customer service was excellent. We extended our stay an extra day and they were able to keep us in our same room.
Stayed 4 nights in Sep 2023
Response from The Yokohama Bay Hotel Tokyu on 30 Sept 2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.