Restaurant

Reviews of Glenferrie Hotel

4 out of 5
Glenferrie Hotel
324 Burwood Road, Hawthorn, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 253 out of 531 reviews" "
Rating 8 - Good. 226 out of 531 reviews" "
Rating 6 - Okay. 38 out of 531 reviews" "
Rating 4 - Poor. 12 out of 531 reviews" "
Rating 2 - Terrible. 2 out of 531 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Drayson on 28 Mar 2024
Thankyou Chris,We appreciate you taking the time to provide us with your valuable feedback. We hope to see you again soon.Kind regards,Glenferrie Management

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable and convenient accommodation to the surrounding area.
Stayed 1 night in Feb 2024
Response from Drayson on 20 Mar 2024
Thankyou Jane,We appreciate you providing us with your valuable feedback. We hope to see you again sometime soon.Kind regards,Glenferrie Management

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous old pub full of charm with welcoming staff and a great selection of food and beer
Stayed 1 night in Feb 2024
Response from Drayson on 12 Feb 2024
Thanks Dianne,We appreciate you taking the time to provide us with your valuable feedback. We hope to see you again sometime soon. Kind regards,Glenferrie Management

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went out of their way to be helpful
Stayed 1 night in Feb 2024
Response from Drayson on 12 Feb 2024
Thanks Katherine,We appreciate you taking the time to provide us with your valuable feedback. We hope to see you again sometime soon. Kind regards,Glenferrie Management

4/10 Poor

MUHAMMAD ABUL KALAM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Drayson on 10 Dec 2023
Hi Muhammad,Thankyou for providing us with your valuable feed back.We would love a little bit more information as to why you have rated your stay with us so poorly.Kind regards,Glenferrie Management

8/10 Good

Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking but staff moved their car so I could park overnight. Room 10 was very quiet and spacious.
Stayed 1 night in Nov 2023
Response from Drayson on 10 Dec 2023
Hi Carmel,Thankyou for taking the time to provide us with your valuable feedback.Kind regards,Glenferrie Management

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower above spa difficult for older person t use
Stayed 1 night in Nov 2023
Response from Drayson Bushell on 24 Nov 2023
Thanks Joy,We appreciate your valuable feedback.Kind regards,Glenferrie Management

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful restoration, quality inclusions, fantastic staff. And great food and atmosphere.
Stayed 1 night in Nov 2023
Response from Glenferrie Hotel Management on 5 Nov 2023
Thank you very much Greg! We appreciate the feedback and we are thrilled you enjoyed your stay with us at the here at the Glenferrie. We look forward to hosting you again in the future! kind regards

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good stay, very tidy and spacious (though older style) room. Comfortable bed, large bathroom. Off street parking behind the hotel. Excellent location, close to train station and tram stop, loads of restaurants and cafes. A little noisy as we were on the first floor and Saturday night. Would stay again.
Stayed 1 night in Oct 2023
Response from Drayson on 4 Nov 2023
Thanks Chris,We appreciate you taking the time in providing us your valuable feedback. We hope to see you again sometime soon.Kind regards,Glenferrie management

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Gorgeous room. 10/10
Stayed 1 night in Oct 2023
Response from Drayson Bushell on 27 Oct 2023
Thanks Thomas,We appreciate you taking the time to provide us with your valuable feedback. We hope to see you again sometime soon.Kind regards,Glenferrie Management

8/10 Good

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location to shops. Parking tight, free but limited. Room was a good size, bed was very comfortable. Older hotel and facilities. Our room had a leaking tap and very noisy mini fridge.
Stayed 1 night in Oct 2023
Response from Drayson on 13 Oct 2023
Hi Laura,Thankyou for providing us your valuable feedback. I will look into the issues regarding the leaking tap and noisy bar fridge. I appreciate you letting us know.Kind regards,Glenferrie Management

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room
Great room, team members most helpful and Curtis.
Stayed 2 nights in Oct 2023
Response from Drayson on 11 Oct 2023
Thanks Robert,We appreciate you taking the time to provide us with your valuable feedback.We hope to see you again sometime soon.Kind regards,Glenferrie Management

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Needs a bit of work in the bathroom, toilet running and tulle curtains ripped in several places
Stayed 2 nights in Oct 2023
Response from Drayson on 9 Oct 2023
Thanks Peter,We appreciate you providing us your valuable feedback.Kind regards,Glenferrie Management

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Drayson Bushell on 20 Sept 2023
Thanks Jane,I appreciate you giving the time to provide us with your valuable feedback. We hope to see you again sometime soon.Kind regards,Glenferrie management

10/10 Excellent

Asya

Liked: Staff & service, property conditions & facilities
Great place to stay in Melbourne. Beautiful building with a character
Stayed 1 night in Sep 2023
Response from Drayson on 13 Sept 2023
Thanks Asya,We appreciate you providing us with your valuable feedback. we hope to see you again some time soon.Kind regards,Glenferrie Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Drayson on 13 Sept 2023
Thanks Robert, We appreciate you providing us your valuable feedback. We hope to see you again some time soon.Kind regards,Glenferrie Management

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome. Bed really comfortable. Great shower, spacious room, pub for dinner downstairs.
Stayed 3 nights in Aug 2023
Response from Drayson on 22 Aug 2023
Thanks Kelly,We appreciate you taking the time in providing us with your valuable feedback.We hope to see you again sometime soon.Kind regards,Glenferrie Management

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops, restaurants and transport. Great area and great location.
Stayed 1 night in Jul 2023
Response from Drayson on 10 Aug 2023
Thanks Adam,We appreciate you spending the time in providing us with your valuable feedback.Kind regards,Glenferrie Management

6/10 Okay

Rosa

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy, you could hear people walking I. The rooms above us and very noisy in the street . The drink glasses on the table as you walked into the room had a fine layer of dust on them. The bed was rather hard and not pleasant to sleep on. A lot of cosmetic work could be done to improve the overall appearance of the bathroom. On an upside the spa was super big and nice to be in.
Stayed 1 night in Aug 2023
Response from Drayson on 9 Aug 2023
Thanks Rosa,I appreciate your feedback.Kind regards,Drayson

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place had a pleasant stay, nice cosy rooms very friendly staff. Highly recommend, thanks Glenferrie Hotel!
Stayed 3 nights in Aug 2023
Response from Glenferrie Hotel Management on 7 Aug 2023
Thanks Sam!We look forward to hosting you again soon.

8/10 Good

Neville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the managment/staff were excellent.
Stayed 1 night in Aug 2023
Response from Glenferrie Hotel Management on 7 Aug 2023
Thanks Neville!We look forward to having you back soon!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at this beautiful hotel. Staff were absolutely lovely and accomodating. Have booked to stay again.
Stayed 1 night in Aug 2023
Response from Glenferrie Hotel Management on 7 Aug 2023
Thanks Sharon.We loved hosting you, and would love to have you back soon!

10/10 Excellent

Dominika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a bath
Stayed 1 night in Aug 2023
Response from Drayson on 4 Aug 2023
Thanks Dominika, We appreciate you taking the time to provide us with your valuable feedback. We hope to see you again sometime soon. Kind regards,Glenferrie management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
What a pleasure to find a great hotel. I enjoyed my stay and will definitely stay again
Stayed 1 night in Jul 2023
Response from Drayson Bushell on 31 Jul 2023
Thanks Peter,We appreciate you taking the time to provide us with your valuable feedback.We hope to see you again sometime soon.Kind regards,Glenferrie management

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed the old world charm and friendly service at the Glenferrie hotel.
Stayed 1 night in Jul 2023
Response from Drayson Bushell on 31 Jul 2023
Thanks Naomi,We appreciate you taking the time to provide us with your valuable feedback.We hope to see you again sometime soon.Kind regards,Glenferrie management

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Drayson Bushell on 31 Jul 2023
Thanks Jane,We appreciate you taking the time to provide us with your valuable feedback.We hope to see you again sometime soon.Kind regards,Glenferrie management

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel that's been sensitively modernised while keeping interesting features of the old building.
Stayed 6 nights in Jul 2023
Response from Drayson on 14 Jul 2023
Hi Terence,Thankyou for providing us with your valuable feedback. We hope to see you again soon.Kind regards,Glenferrie Management

8/10 Good

Ray

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very welcoming and helpful.
Stayed 1 night in Jun 2023
Response from Drayson on 17 Jun 2023
Thanks Ray,Glad to hear you enjoyed your stay with us. Thankyou for providing us with your valuable feedback.Kind regards,Glenferrie Management

8/10 Good

Cath

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large room with heritage decor, but clean and fresh and comfortable.
Stayed 2 nights in Jun 2023
Response from Drayson on 13 Jun 2023
Thanks Cath,Glad to hear you enjoyed your stay. Thankyou for providing us with your valuable feedback. We hope to see you again sometime soon.Kind regards,Glenferrie Management

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful building with a comfortable bed.
Stayed 1 night in Jun 2023
Response from Drayson on 8 Jun 2023
Hi Jane,Thankyou for providing us with your valuable feedback.We hope to see you again.Kind regards,Glenferrie Management

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Drayson on 20 May 2023
Thankyou David,We appreciate you taking the time to provide your valued feedback.Hope to see you again sometime soon.Kind regards,Glenferrie Management

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay. Clean. Convenient. Friendly staff. Not the most modern hotel but certainly comfortable. Would stay again.
Stayed 3 nights in Apr 2023
Response from Drayson on 2 May 2023
Thanks Bernadette,We appreciate taking the time in providing us your valuable feedback.We hope to see you again soon.Kind regards,Glenferrie Management

8/10 Good

Ellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms. Comfortable bed
Stayed 2 nights in Apr 2023
Response from Drayson on 18 May 2023
Thanks Ellie,We appreciate your feedback. Hope to see you again some time soon.kind regards,Glenferrie Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and good furnishings.
Stayed 1 night in Apr 2023
Response from Drayson on 17 Apr 2023
Hi John,Thankyou for taking the time in providing us with your valuable feedback.We hope to see you again soon.Kind regards,Glenferrie Management

6/10 Okay

Tessa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was perfect for us. It is in a great location but being one floor up from the pub was extremely noisy, making it hard to sleep. The hotel offers car parking, however there was none when i arrived. Its hardly a car park and should be worded differently in the details. Prepare to park elsewhere. The room is basic but was fine for what we needed. I just probably wouldnt stay again due to the noise.
Stayed 2 nights in Apr 2023
Response from Glenferrie Hotel Management on 9 Apr 2023
Hi Tessa,Glad to hear that the room was perfect for you. Whilst we understand that the noise can be a bit of an issue, we are ultimately a busy food and beverage venue in the heart of Hawthorn - especially on the weekends. Upon request, we are always happy to accommodate our guests who are sensitive to such noise by moving them to the top floor. As for the parking, our website clearly states that parking is subject to availability. It is quite unfortunate that we house such a small car park for the amount of guests we accommodate, but we do try our best.We hope that you reconsider and stay with us again in the future.

8/10 Good

Hugh

Stayed 1 night in Apr 2023
Response from Drayson on 13 Apr 2023
Thanks Hugh,We appreciate you taking the time to provide us with your valuable feedback.Kind regards,Glenferrie Management

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
don't expect much sleep
The hotel is pretty clean and a competitive price, but it is way too noisy. The pub and foyer downstairs play loud music until late at night. Their insistence on taking copies of credit cards and id is also a major identity theft risk.
Stayed 3 nights in Mar 2023
Response from Glenferrie Hotel Management on 9 Apr 2023
Hi Stephen,We are delighted to hear that you enjoyed the cleanliness and price of our hotel rooms.Unfortunately, noise is an unavoidable consequence of being a busy food and beverage venue in the heart of Hawthorn.Where possible and upon request, we are more than happy to move guests who are sensitive to the noise to our top floor.It is a condition of staying at our hotel that a copy of your identification and credit card information is taken upon check in for security purposes. This information is correctly disposed of following your departure so long you are not in breach of the booking agreement form signed on your arrival. We apologise for the misunderstanding, and hope that you reconsider and stay with us again.

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed again to work on the weekend teaching university classes. It was easy to get the sleep I needed to wake up perky. The spa bath with the rainfall shower head was really good for relaxing. The bed was one of the more comfortable ones I have slept in at a hotel. The pillows were divine too. The recent upgrade of rooms was historically subtle but very effective in terms of providing more comfort and a sense of luxury.
Stayed 2 nights in Mar 2023
Response from Drayson on 20 Mar 2023
Hi Angelina,Thankyou for your feedback. I'm glad to hear that you enjoyed your stay. We hope to see you again sometime soon.Kind regards,Glenferrie Management

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Great Value Team members most helpful and Curtis.
Stayed 2 nights in Mar 2023
Response from Luke. on 14 Mar 2023
Hi Robert,We're so glad to hear that you enjoyed your stay with us. Thank you for the kind words and we hope to see you again!Kind Regards,Glenferrie Hotel.

10/10 Excellent

Angelina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extremel pleasant, historic hotel that is in a good location. I like the spa bath in the room and the food in the restaurant downstairs, which you can have brought up via room service is very good.
Stayed 3 nights in Mar 2023
Response from Drayson on 9 Mar 2023
Hi Angelina,Thankyou for your feedback. We hope to see you again some time soon.Kind regards,Glenferrie Management

8/10 Good

Zhenmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic building and room conditions, very clean inside out!
Response from Drayson on 30 Dec 2022
Thankyou for taking the time to provide us with your valuable feedback.Kind regards,Glenferrie Management

10/10 Excellent

Edward van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy and comfortable with great friendly staff
Response from Drayson on 26 Dec 2022
Thankyou Edward for sending through your feedback. It is greatly appreciated.We hope to see you again.Kind regards,Glenferrie management

10/10 Excellent

Daniel

Stayed 1 night in Dec 2022
Response from Drayson on 14 Dec 2022
Hi Daniel,Thankyou for taking the time to review our Hotel.We hope to see you again some time soon.Kind regards,Glenferrie Management

10/10 Excellent

Robert

Stayed 2 nights in Dec 2022
Response from Drayson on 7 Dec 2022
Thanks Robert,I appreciate you providing us feedback. I'm glad to hear you enjoyed your stay with us.Kind regards,Drayson

8/10 Good

Carey

10/10 Excellent

THERESE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Drayson on 7 Dec 2022
Thanks Therese,I appreciate you providing us feedback. I'm glad to hear you enjoyed your stay with us.Kind regards,Drayson

8/10 Good

Pablo

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in staff, clean comfortable room. Fair amount of outside noise but to be expected for area. Very cool to stay in a historical old hotel
Stayed 1 night in Nov 2022
Response from Drayson Bushell on 16 Nov 2022
Thanks Pablo,We appreciate you taking the time to provide us with your feedback. Glad to hear that you enjoyed your stay.Kind regards,Glenferrie Management

8/10 Good

Bree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean spot to stay. Easy check in and parking available
Stayed 1 night in Nov 2022
Response from Drayson Bushell on 16 Nov 2022
Thanks Bree,We appreciate you taking the time to provide us with your feedback. Glad to hear that you enjoyed your stay.Kind regards,Glenferrie Management

6/10 Okay

Bethany

Stayed 1 night in Oct 2022

10/10 Excellent

Rahul Srivatsa Koyambedu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room. Would highly recommend this property
Stayed 2 nights in Oct 2022
Response from Drayson on 1 Nov 2022
Thanks Rahul,We appreciate you taking the time in providing us with your feedback.Kind regards,Glenferrie Management