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Reviews of Hilton Yaounde

5 out of 5
Hilton Yaounde
Boulevard du 20 Mai, Yaoundé, Centre

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 116 reviews" "
Rating 8 - Good. 30 out of 116 reviews" "
Rating 6 - Okay. 16 out of 116 reviews" "
Rating 4 - Poor. 11 out of 116 reviews" "
Rating 2 - Terrible. 9 out of 116 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maliki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb as Usual!
Superbe séjour, superbe Equipe! As usual! Merci à l'équipe de la réception : la superbe et souriante Lionelle qui a fait mon check in et check out et à su anticiper et répondre au moindre besoin. Merci à la belle équipe de réceptionnistes: Denise, Mildred et Elizabeth vous avez été à l'écoute, super avenantes et souriantes. Merci à l'équipe du Safoutier pour le petit déjeuner toujours au top, une mention spéciale à Larissa qui était déjà à l'écoute l'année dernière et qui reste fidèle à elle même dans la maîtrise de son art pour l'accueil le sourire et la communication. De même, merci à Ibrahim (équipe du dîner)pour sa douceur et son écoute. Il prend le temps de communiquer et d'écouter. Merci à Elizabeth et Rahab pour leur service. Merci à l'équipe du ménage, en remontant du petit déjeuner ma chambre était toujours impeccable ! Spécial Merci à Florence qui a su rendre la chambre des mariés aussi chaleureuse que romantique avec sa décoration cocooning. Merci à l'équipe de la Conciergerie, plus précisément à Léon qui était humainement incroyable et m'a aidé à sauver quelques minutes de batterie, mon téléphone étant à plat. Merci à Luc le Maître Nageur qui veille à la sécurité des résidents, ainsi que pour ses précieux conseils en natation. Merci à l'équipe du Panoramique au 11eme qui a rendu notre 31 décembre inoubliable, l'ambiance était au rdv! Merci pour les délicieux mocktails et la parfaite tenue des serveurs. Merci à l'équipe du wellness!
Stayed 2 nights in Jan 2024
Response from Secrétaire des Opérations on 13 Feb 2024
Chère Maliki,Nous vous remercions de partager avec nous l’expérience de votre récent séjour au sein de notre hôtel.Nous sommes heureux d’apprendre que vous avez été satisfaite par nos prestations et vous remercions pour vos aimables commentaires à l’endroit de notre personnel. Vos chaleureux remerciements leur ont été transmis. C’est avec plaisir que nous vous accueillerons de nouveau parmi nous et nous comptons sur votre fidélité.Chaleureuses salutations

10/10 Excellent

Unique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything around And i only dislike their bed it not comfortable
Response from HITC on 22 Nov 2023
Thank you for your feedback. We have shared your comments with Ops Team for measures to be taken in order to provide you with a better experience for your next stay with us.

2/10 Terrible

Macoumba

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive but facilities not ip to modern standards. Reception staff was unhelpful
Stayed 4 nights in Oct 2023
Response from Patrick Minla'a on 5 Nov 2023
Dear Mr. Macoumba,Thank you for your feedback regarding your recent stay in our Hotel. Our entire team is sharing your comment in order to improve our level of service.Sincerely

10/10 Excellent

MARCEL

Travelled with family
Stayed 1 night in Oct 2023
Response from Patrick Minla'a on 25 Oct 2023
Dear Marcel,Thank you for your feedback regarding your experience in our Hotel.It will be a real pleasure to welcome you back.Warm regards

8/10 Good

Thierry

Stayed 4 nights in Sep 2023
Response from Patrick Minla'a on 26 Sept 2023
Thank you for your feedback for your recent stay in our Hotel.We thank you for your recognition and expect to see you back in a not too long distance.Warm regards

10/10 Excellent

Jeanne

Stayed 1 night in Jul 2023
Response from Hilton Yaounde on 19 Jul 2023
Chère Jeanne,Nous vous remercions pour votre retour d’information. C'est une joie pour nous de savoir que vous avez apprécié votre séjour au Hilton Yaoundé.Nous vous remercions pour les bonnes notes que vous nous avez attribuées à l'endroit de nos services.C'est avec enthousiasme que nous vous accueillerons à nouveau et nous espérons rester à la hauteur de vos attentes. Cordialement. La Réception,

10/10 Excellent

EMMANUEL T.

Liked: Cleanliness, staff & service, property conditions & facilities
Generally very good we would like to come back, but the lady at the salon/ nails and hair was very condescending.
Stayed 3 nights in Jun 2023
Response from Hilton Yaounde on 22 Jun 2023
Dear Emmanuel T,We thank you to the time you have taken to share your experience about your recent stay at Hilton Yaounde. It is a pleasure to us to hear that you overall enjoyed your experience in our establishment. We thank you for goods annotations.Our teams are more than proud to know that you remember and encourage their efforts. However, we particularly note the information about woman at the salon/ nails and hair who was very condescending with you. Our teams with a view to taking corrective action to improve the customer experience currently share your observations. We apologize for any concerns you have encountered during your stay.It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Yours sincerely,

10/10 Excellent

Sandrine, framingham

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very convenient, the staff was very professional and friendly.
Stayed 1 night in Jun 2023
Response from Patrick Minla'a on 12 Jun 2023
Dear Sandrine,Thank you very much for your feedback and your special mention to our staff.We are locking forward to welcome you back in a not to long distance.Best regards

10/10 Excellent

Willie

Stayed 3 nights in May 2023
Response from Hilton Yaounde on 22 Jun 2023
Thanks for taking the time to leave us your feedback, as it means a lot to us. We thank for your great note. It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Kind Regards,

10/10 Excellent

Willie

Stayed 5 nights in May 2023
Response from Hilton Yaounde on 22 Jun 2023
Thanks for taking the time to leave us your feedback, as it means a lot to us. We thank for your great note. It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Kind Regards,

10/10 Excellent

Willie

Response from Hilton Yaounde on 22 Jun 2023
Dear willie,Thanks for taking the time to leave us your feedback, as it means a lot to us. We thank for your great note. It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Kind Regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed this property. The workout room seemed not quite clean enough, but everything else was great.
Stayed 2 nights in Apr 2023
Response from Patrick Minla'a on 2 May 2023
Dear Valuable guest,We thank you for sharing the feedback of your recent stay in our Hotel.Our Housekeeping team have also shared your remark concerning the cleaning in order to improve.We also notice that you had a good stay globally and thank you for your choice of our Hotel.We hope to see back shortlyRegards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Patrick on 15 Feb 2023
Dear Mark,Thank you for sharing this feedback with us.It will always be our pleasure to continue to improve and provide you with an impressive level of service.

2/10 Terrible

Shiri

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty running water in the bathroom
Response from Patrick on 15 Feb 2023
Dear Shiri,Thank you for your feedback regarding a color of a tap water in room. Kindly receive our sincere apologies. We have recently performed some tests and can confirmed that our tap water is actually perfect.

10/10 Excellent

cornelius

Stayed 17 nights in Sep 2022
Response from Can Ali SELIK Director of Operations P.O. Eugenie on 9 Nov 2022
Dear Cornelius,Thank you for the great rating! We are thrilled that you enjoyed our hotel! We are looking forward to having you stay with us in the near future.

8/10 Good

JOSEPH CLAUDE

Stayed 2 nights in Oct 2022
Response from Hippolyte TCHAPET F&B Manager P.O. Eugenie on 9 Nov 2022
Merci cher Joseph d'avoir pris le temps de donner votre avis sur notre hôtel. Nous sommes impatients de vous accueillir parmi nous dans un futur proche.Cordialement

2/10 Terrible

KTNG

Stayed 3 nights in Sep 2022
Response from Hippolyte TCHAPET F&B Manager P.O. Eugenie on 9 Nov 2022
Cher KTNG,Nous vous remercions pour votre retour d'information. Au regard de votre annotation, nous constatons que la qualité du service n’était pas au rendez-vous. Pourrons-nous en avoir plus de détails? C'est avec enthousiasme que nous vous recevrons une fois de plus au Hilton Yaoundé, afin de pouvoir répondre à vos attentes. Cordialement.

10/10 Excellent

Brian

Stayed 4 nights in Jun 2022
Response from Martin Ze Bekolo. on 8 Jun 2022
Dear Mr. BRIAN, Thank you for your response below. It was a real pleasure to welcome you at Hilton Yaoundé. For your next stay, we will present you our Panoramic bar. Looking forward to welcome you. Best regards. Reception.

10/10 Excellent

EGYA-BOI

Stayed 1 night in Feb 2022

2/10 Terrible

Terence

Stayed 1 night in Dec 2021
Response from Martin Ze Bekolo. on 22 Feb 2022
Dear Mr. TERENCE, Thank you for your response below. It will be a real pleasure to welcome you again at Hilton Yaoundé. Best regards. The Reception.

10/10 Excellent

Denis

Stayed 3 nights in Dec 2021
Response from Martin Ze Bekolo. on 25 Dec 2021
Dear DENIS, Thank you for your confidence in Hilton Yaoundé. Best regards

8/10 Good

Mary

Stayed 10 nights in Nov 2021
Response from Martin Ze Bekolo. on 20 Dec 2021
Bonjour Madame, Au plaisir de vous revoir une fois de plus. Cordialement.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2021

10/10 Excellent

Ayrton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2021
Response from Eugenie Noel MENGONG, Secretary on 23 Feb 2021
Dear Ayrton, We thank you for choosing our establishment and are very glad to know, through your good note, that you have been very satisfied with our various services. Your satisfaction is recognition of our efforts and we hope to stay up your expectations. It would be a pleasure for us to welcome you back again. Yours sincerely, Can Ali SELIK Director of Operations P.O. Eugenie Noel MENGONG Secretary

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2021
Response from Eugenie Noël MENGONG, Secretary on 23 Feb 2021
Dear Guest, Thank you for agreeing to share with us the experience of your recent stay in our establishment. It is our pleasure to read the positive note you gave to our services. We are happy to know that your stay was pleasant and that we were able to satisfy you. We look forward to welcoming you next time. Regards, Can Ali SELIK Directeur des Opérations P.O. Eugenie Noël MENGONG Secretary

2/10 Terrible

SEOK WON

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2020

8/10 Good

Vishal

Business traveller
Liked: Cleanliness, staff & service, room comfort
front office staff was swift. Best in the town, but far more expensive. Very old property, needs renovation. Internet was slow
Stayed 3 nights in Jan 2020
Response from Martin Ze on 4 Mar 2020
Dear Sir, Thank you for your feedback and it will be areal pleasure to receive you again at Hilton Yaoundé. Best regards.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the location is good, but any other thing is like 2 star
Stayed 2 nights in Sep 2019
Response from Claire Andela, Secretary on 7 Oct 2019
Dear Guest, Thank you for your feedback. We are sorry to hear that our services have not met your expectations and we apologize for that. We hope to see you again very soon for the opportunity to correct our mistakes and improve your experience with us. We count on your loyalty. Yours sincerely Alain Cizo Director of Operations P.O. Claire Andela Secretary

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Keep up on the good job.
Stayed 3 nights in Mar 2019

10/10 Excellent

John, Berkey, MI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful. The people were nice. Overall it was the best Hilton hotel I've been to this far.
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No real competition in Yaoundé... which is sad
The Hilton in Yaoundé has no competition, so they can pretty much do what they want and charge as much as they want. The restaurant staff and cleaning ladies have however done their best to make the stay enjoyable. The hotel however is at risk of being below standard for lack of investment, and the rooms need a little upgrade. 2 cold showers in 3 days. Finally the reception staff promised late checkout when I checked in, and they changed their mind on departure day, which was not very nice.
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
My shower had absolutely no hot water the whole time I was staying there.
Stayed 3 nights in Oct 2018
Response from Edithe Ngounou/Secretary on 23 Oct 2018
Thank you for choosing Hilton Yaoundé for your stay, we were pleased having you among us. From your comment it shows you had a problem of hot water during your stay. Our technical department has immediately been informed of this issue and corrective measures has been taken to remedy the situation. Thank you for sharing it with us. Your feedback is highly appreciated as they help in the improvement of our services. We will be glad to welcome you again for, we hope, a more pleasant experience. Yours sincerely,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Yaounde
Hilton Yaounde is very nice. The service is excellent and the rooms are good. It is a nice place to stay in Yaounde.
Stayed 1 night in Jul 2018
Response from Edithe Ngounou on 12 Sept 2018
Thank your for your feedback. You highlight the quality of the service and the rooms, we are glad you found the place nice to stay in Yaounde. We hope to welcome you back among us very soon. Regards

8/10 Good

EM, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, with enough amenities. In the heart of the city, and major administration offices.
Stayed 3 nights in Jul 2018
Response from Edithe Ngounou on 12 Sept 2018
Thank you for your sharing your experience with us. We are glad that you appreciated the amenities and the location of our hotel. We were pleased having you with us. We will be happy to welcome you back again shortly. Regards

8/10 Good

E, los angeles.

Liked: Staff & service, room comfort
Decent nice hotel
The hotel is centered located, in the vicinity of major administration offices, and shopping center. A little dated, but still very functional, & relevant as well. I will definitely, stay again.
Stayed 4 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
extra feed unexpected , it is a rip off
it was a rip off, 300 $ a night and you have to pay extra for the internet, TV chanels are a joke, foot is not worth half the money and on top i had to pay more then 200US for early arrival ( arrived 9.30 am in the morning )
Stayed 2 nights in Apr 2018
Response from Nadelge on 16 May 2018
Dear traveler, we would first like to thank you for taking time to review our hotel. We are very sorry your experience with us was not great. We have cascaded your comment to the Management and can assure you this will be taken into account. We hope to welcome you again soon for a better experience. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Staff top
Stayed 3 nights in Jul 2017

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
A business trip in Yaounde
Finally stayed here after many trips to Yaoundé. Nice property, pricey, and I was unhappy with the upselling at the front desk. It is a good location, restaurant staff is friendly in the morning. Didn't do lunch or dinner here as the area has some great places to eat.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Room air conditionning need fixing!
The airconditionning did not work for the two days I was there. It was a USD 420 Sauna experience. Bad!

10/10 Excellent

Walter, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for business and relax
Good gym, excellent food in the main restaurant. Room also good, all you need for a business stay: good A/C, Wifi (although internet is not fast enough), comfortable bed.

8/10 Good

Gilles, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in yaounde
Good hotel unfortunately still very expensive Air condition wasn't working in the lobby

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hilton NOT
Not a Hilton international. Clean up the outside, get some more people that actually want a job!
Response from Nadelge on 16 May 2018
Dear Traveler, thank you for sharing your experience with us. We are very sorry you were not completely satisfied with the service of our staff and your comment regarding the cleaning of the outside is well noted. We have taken measures for a change. We hope you give us the opportunity to welcome you again at Hilton Yaounde for a better experience. Regards

6/10 Okay

Verified traveller

Disappointed.This is a 4star
Had to ask them to clean room and have to request change of towels.
Response from Nadelge on 16 May 2018
Dear traveler, we would like to thank you for taking time to share your experience with us. Every review is important to us. We are very sorry you were not completely satisfied with our service. Your comment has been cascaded to our Housekeeping team for follow up actions. We hope you give us the opportunity to welcome you again at Hilton Yaounde for a better experience. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the only place on business
best standard you can find. for business it is the only place.
Response from Nadelge on 16 May 2018
Dear traveler, it's with great joy we receive your review on our hotel. Thanks for your positive comment. Looking forward to welcome you very soon, Regards

6/10 Okay

Sarah F.

Liked: Cleanliness, room comfort
Disliked: Staff & service
Average stay
The hotel itself itself is a bit dated but the beds were comfortable and the rooms clean. The breakfast was average but had a good selection of choices. Our trip was mainly spoilt by an administrative error regarding prepayment and we found the reception staff quite unhelpful initially on resolving the issue.

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nadelge on 16 May 2018
Dear traveler, thanks you for taking time to rate our hotel. We appreciate you found our hotel worth a 5. Looking forward to welcome you again, Regards

8/10 Good

Isabella , A

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and expensive. Great security.
Holton was ok. I enjoyed the suite comfort. Will visit again. Security was great.
Response from Nadelge on 16 May 2018
Dear Isabella, we would first like to thanks you for taking time to review our hotel. We are happy to know you enjoyed your stay in our suite and you found the security great. looking forward to your next visit at Hilton Yaounde, Regards

6/10 Okay

William

Liked: Staff & service
Response from Nadelge on 16 May 2018
Dear traveler, we would like to thank you for taking time to rate our hotel. Please feel free to share your experience with us. Hoping to welcoming you again very soon, Regards

8/10 Good

Farrag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nadelge on 15 Aug 2015
Dear Farrag, we would like to thank you for rating our hotel. We are happy you rated us 4 stars. and we are looking forward to welcome you very soon, regards.

8/10 Good

Rafik, oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Yaoundé
It was very pleasant. Near the city centre and a dissent gym.
Response from Nadelge on 15 Aug 2015
Dear Rafik, thank you for taking time to share your experience with other travelers. We are happy to know that you enjoyed your last stay with us and had a good time in our Gym. We hope to count you among our guest on your next trip to Yaounde, for a more memorable moment. have an excellent day. Regards