Yalova Province Holidays

the only advantages of this hotel are the breakfast and the location otherwise everything is bad. It needs a full renovation and maintenance. the room wasn’t clean enough. the lighting was very bad. the last day we told the staff that we are checking out they just said okay without saying anything else even they didn’t ask us about our stay. they’re not professional at all. i don’t recommend

Very clean hotel with the best staff! Mohammed, Omar, Sule and all others were very welcoming and helpful! We had a great experience!

The rooms were good. Front desk was inconsistent. For example for our requests

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We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.