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Reviews of Fiesta Americana Hacienda San Antonio El Puente Cuernavaca

4 out of 5
Fiesta Americana Hacienda San Antonio El Puente Cuernavaca
Reforma No 2, Real del Puente, Xochitepec, MOR

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 908 reviews" "
Rating 8 - Good. 246 out of 908 reviews" "
Rating 6 - Okay. 78 out of 908 reviews" "
Rating 4 - Poor. 21 out of 908 reviews" "
Rating 2 - Terrible. 24 out of 908 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rodolfo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hacienda, but overpriced due to the expensive Mexican peso.
Stayed 2 nights in Apr 2024
Response from Buenas tardes on 15 Apr 2024
Dear Mr. Rodolfo,I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments. Cordially, Alejandro Castañeda BuitrónGeneral ManagerFiesta Americana Hacienda San Antonio El Puente

6/10 Okay

Blanca

Travelled with family
Liked: Staff & service, amenities
The property is beautiful is an hacienda style. My room was huge but for 250 dollars a night in Mexico the couch was old and dirty. The restroom has ants and there was a strong smell of smoke and I have respiratory problems. It was definitely overpriced.
Stayed 1 night in Mar 2024
Response from Buenas tardes on 19 Mar 2024
Dear Blanca thank you for responding our survey and for letting us know your comments, we are taking action on them.Regarding the smell of smoke its an independent situation external from the hotel.¡Regards!

10/10 Excellent

Rosa, Aurora

Stayed 2 nights in Jan 2024
Response from Buenas tardes on 22 Mar 2024
Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables.

10/10 Excellent

Ira, Honolulu

The property is lovely; the staff very attentive; we just rested here for 4 days - never left the property.
Stayed 4 nights in Jan 2024
Response from Buenas tardes on 5 Feb 2024
Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.David Arias

10/10 Excellent

Fabiola

Stayed 1 night in Jan 2024
Response from Buenas tardes on 11 Jan 2024
Estimada Fabiola,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle.Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,David Arias

10/10 Excellent

JOSE JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Buenas tardes on 23 Dec 2023
Estimado JoseGracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
amazing place extremely beautiful and service was top
Stayed 4 nights in Nov 2023
Response from Buenos dias on 14 Nov 2023
Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially, Alejandro Castañeda BuitrónGeneral Manager

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito el hotel pero en medio de la nada.
Stayed 1 night in Nov 2023
Response from Buenas tardes on 12 Nov 2023
Estimado Pedro,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle.. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture, calm place, safe, great food..
Stayed 1 night in Oct 2023
Response from Buenas tardes on 28 Oct 2023
Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

8/10 Good

Ryan, Pasco

Stayed 3 nights in Aug 2023
Response from Buenos dias on 12 Sept 2023
Estimado Ryan,Gracias infinitas por sus amables comentarios; nos motivan a seguir adelante. Nos reiteramos a sus apreciables órdenes.Saludos y Éxito.Cordialmente,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Audrey

Stayed 3 nights in Jul 2023
Response from Buenos dias on 1 Sept 2023
Estimada Audrey,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle.Cordialmente,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Consuelo, Bakersfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Buenos dias on 1 Sept 2023
Estimada Consuelo,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle.Cordialmente,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

8/10 Good

Andres, DORAL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The good: We really enjoyed the grounds, especially the central fountain, and the service. Lawn looked immaculate from our room window and was very relaxing to look at. Oscar, our waiter, was fantastic. He made sure that we were always well served and even made food and wine suggestions that improved our visit. He invited us to stay during the weekend to enjoy the Sunday brunch and we would love to stay there again soon. The bad: Unfortunately, our room looked spartan as it was lacking furniture: no desk, no chairs, just an ugly bench, a side table with a lamp, the bed and the TV stand. The ugly: We had no VIP Access treatment, front desk even tried to charge us extra for the upgrade. I said no.
Stayed 1 night in Jul 2023
Response from Buenas tardes on 21 Jul 2023
I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments. Cordially, Alejandro Castañeda BuitrónGeneral ManagerFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming to this place everytime im in town. I highly recommended.
Stayed 2 nights in Jun 2023
Response from Buenos dias on 2 Jul 2023
Dear TaniaThank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially, Alejandro Castañeda BuitrónGeneral ManagerFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

maria teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto
Todo estuvo perfecto, la hacienda está muy bonita, las instalaciones excelentes y el buffet delicioso, sólo el servicio del restaurante para que te traigan comida muy lento
Stayed 2 nights in Jun 2023
Response from Buenos dias on 28 Jun 2023
Estimada Maria,Antes que nada, lo saludo desde La ciudad de Cuernavaca y de esta su casa Fiesta Americana. Le damos las gracias por tomar parte de su tiempo y expresarnos sus valiosos comentarios, nos da mucho gusto saber que cumplimos con sus expectativas de atención y servicio.Asimismo, y con mucho gusto atenderé el detalle de la tardanza en restaurante que menciona la finalidad es cumplir con las expectativas de todos nuestros clientes.Nos reiteramos a sus apreciables órdenes y esperamos en un futuro volver a contar con su presencia.Cordialmente,Alejandro Castañeda Buitrón Gerente General Fiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

AZAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Buenas tardes on 28 Jun 2023
Gracias por el tiempo dedicado a la encuesta de satisfacción, su respuesta nos motiva a seguir adelante. Le invitamos a volver a esta su casa con la finalidad de crear momentos memorables.Saludos y Éxito.Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Buenos dias on 21 Jun 2023
Estimado Carlos,Agradecemos enormemente el tiempo dedicado a la encuesta de satisfacción verlo satisfecho nos motiva a seguir adelante. Esperamos su pronto regreso a esta su casa y poder brindarle momentos memorables. Nos reiteramos a sus apreciables órdenes,¡Saludos cordiales!,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

6/10 Okay

Andrew, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Buenas tardes on 8 Jul 2023
Estimado Andrew, Agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta de servicio, todos los que laboramos en Fiesta Americana Hacienda San Antonio El Puente Vamos a continuar trabajando y esmerándonos para darles a ustedes, nuestros huéspedes, el trato genuino y sincero que merecen.Cordialmente,Alejandro Castañeda BuitrónGerente GeneralFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It use to be an “hacienda”, so it’s a beautiful property with lots of gardens and quietness
Stayed 1 night in May 2023
Response from Buenas tardes on 17 Jun 2023
I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments. Cordially, Alejandro Castañeda BuitrónGeneral ManagerFiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2022
Response from Buenos dias on 30 Nov 2022
Antes que nada, gracias por contestar la encuesta, nuestra finalidad es brindarle un mejor servicio. Sus comentarios nos ayudan a mejorar cada día más. Gracias por hospedarse con nosotros, los esperamos en esta su casa Hotel Fiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

JOSE, Fredericksburg

Stayed 1 night in Sep 2022

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is better than pictured. Staff did not speak english so unless u speak spanish you are out of luck. The food was very ordinary. Did not have a singled meal at the restaurant that I say was tasty. Its in the middle of nowhere but the grounds of the hotel was amazing.
Stayed 3 nights in Sep 2022

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was very beautiful and well kept
Stayed 3 nights in Aug 2022

8/10 Good

Rolf, Coppell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great property. The best are the lush and beautiful maintained gardens. Small but nice swimming pools. Decent size and very comfortable rooms. Good restaurants. Friendly service. Two issues that bothered me: * the room we were assigned was nice in size and style, with a great garden view, but just next to a small but -during the early morning hours- very noisy street. Since this is an old hacienda with not much of an isolation, every street noise was heard as if sleeping on the street; * secondly with my expedia status I was supposed to get a room upgrade if available. Although the hotel was not full at all I requested an upgrade twice but was denied with the false argument, that an upgrade was not available (definitely not true). Still, I can highly recommend this hotel for a relaxing and comfortable stay in the city of endless spring time (just make sure you get a room away from the street).
Stayed 5 nights in Aug 2022

10/10 Excellent

Tania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel, everything is really nice. The only thing that I would like suggest is to improve their restaurant food. To be honest the food wasn’t that good. Other than that I loved this place
Stayed 2 nights in Jul 2022
Response from Good morning on 1 Aug 2022
Good day, thank you for your comments, they help us improve our areas of opportunity, we will follow up opportunely. Thank you for staying in this your house

6/10 Okay

Andres

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place, mainly dedicated to weddings and corporate events. Good option if you have an event in the area
Stayed 2 nights in Jul 2022
Response from Good morning on 1 Aug 2022
Thank you for your comments, they help us to improve the service, we hope to see you soon in this your home hotel fiesta americana hacienda san antonio el Puente

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Limpieza y mucha humanidad hermoso lugar para descansar
Stayed 1 night in Jul 2022
Response from buenos dias on 19 Jul 2022
Muchas gracias por sus comentarios, nos ayudan a mejorar nuestras áreas de oportunidad, los esperamos pronto en esta su casa Hotel FAHP

8/10 Good

Jorge

Travelled with family
Liked: Staff & service, room comfort
Nice place
The location and the buildings are amazing. The room was nice but the couch was ver dirty and the floor was pealing in some places including the bathroom. Food was OK but nothing great. Staff was super friendly.
Stayed 2 nights in May 2022
Response from Good morning on 18 May 2022
Thank you very much for your comments, they help us to improve our service and areas of opportunity, We are waiting for you soon in this your home Hotel Fiesta Americana Hacienda San Antonio el Puente

8/10 Good

SEO YOUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be able to come and rest comfortably. Anyone who has ever ridden the joy of a swing in the middle knows. The hotel room needs to be remodeled.
Stayed 1 night in Mar 2022
Response from Good afternoon on 12 Apr 2022
Good afternoon Thank you very much for your comments, they help us improve our areas of opportunity, we hope to see you soon in this your home

10/10 Excellent

Kim

Stayed 1 night in Mar 2022
Response from Buenas tardes on 22 Mar 2022
Gracias por su comentario, nos ayudan a mejorar nuestro servicio , gracias por hospedarse con nosotros, los esperamos pronto en esta su casa Hotel Fiesta Americana Hacienda San Antonio El Puente

8/10 Good

enrique

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was great, I really would like to come back to this hotel. The only complian I haves, is that I did not get any VIP gold memeber benefit,althogh the hotel was almost empty.
Stayed 2 nights in Feb 2022
Response from Good morning, on 26 Feb 2022
Good morning, thank you very much for your comments, they help us improve our areas of opportunity.

8/10 Good

Ramiro

Stayed 1 night in Feb 2022
Response from Buenos dias on 21 Feb 2022
Muchas gracias por sus comentarios, nos ayudan a mejorar nuestras areas de oportunidad, los esperamos en esta su casa Hotel Fiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Bernardo J

Stayed 2 nights in Feb 2022
Response from Buenas tardes on 15 Feb 2022
Muchas gracias por sus comentarios nos ayudan a mejorar nuestras areas de oportunidad, los esperamos pronto en esta su casa Hotel Fiesta Americana Hacienda San Antonio El Puente

6/10 Okay

Ricardo, Tustin

Travelled with family
Disliked: Staff & service, amenities
Wifi does not work, AC very loud, short staff, had to take my luggage to my room, terrible food, low lighting in the room, beautiful Hacienda.
Stayed 2 nights in Feb 2022
Response from good morning on 15 Feb 2022
Thank you very much for your comments, they help us to improve our areas of opportunity, we hope to see you soon in this your home Hotel Fiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If the walls could speak!
The old Hacienda turned into a hotel is amazing! The service is excellent. The hotel itself is an experience!
Stayed 3 nights in Dec 2021
Response from good afternoon on 27 Dec 2021
Thank you very much for your comments, they help us a lot to improve our service. We are waiting for you soon in this your home Hotel Fiesta Americana Hacienda San Antonio el Puente

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful place....but the service at the restaurant was very very slow...
Stayed 2 nights in Oct 2021
Response from good morning on 7 Nov 2021
Thank you for your comments, they help us to improve the service, we wait for you in this your home Hotel Fiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2021
Response from Buenos dias on 1 Oct 2021
Muchas gracias por su comentario, los esperamos pronto en esta su casa Hotel Fiesta Americana Hacienda San Antonio el Puente

10/10 Excellent

Darren

Liked: Cleanliness, staff & service
Very nice rooms. Grounds were well kept.
Stayed 2 nights in Sep 2021
Response from good morning on 29 Sept 2021
Thank you very much for your comments, we hope to see you again soon at this your home

10/10 Excellent

Alberto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico hotel and crear Service. Food is also terrific
Stayed 1 night in Sep 2021
Response from Good afternoon on 15 Sept 2021
Thank you for your comments, we are waiting for you soon in this your home Hotel Fiesta Americana Hacienda San Antonio El Puente

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un muy bonito lugar, los jardines y las albercas maravillosas!
Stayed 2 nights in Aug 2021
Response from Buenos dias on 30 Aug 2021
Gracias por sus comentarios, los esperamos nuevamente en esta su casa Hotel Fiesta Americana Hacienda San antonio ElPuente

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is beautiful but the customer service at the lobby is terrible...
Stayed 1 night in Aug 2021
Response from Good afternoon on 21 Aug 2021
You are still staying with us or in the name of who your reservation was. Do you have a phone number that I can dial and follow up on please

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is beautiful the staff was great... Except the guest lobby the we're horrible every time was very disappointed... Hopefully fiesta americana do something about it...
Stayed 1 night in Aug 2021
Response from Good afternoon on 8 Sept 2021
Thank you very much for your comments, we will follow up with the corresponding areas to provide a better service We wait for you soon in this your home

10/10 Excellent

Sergio

Stayed 1 night in Aug 2021
Response from Buenas tardes on 16 Sept 2021
Los esperamos pronto en esta su casa Hotel Fiesta Americana Hacienda San Antonio El Puente

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Aug 2021
Response from Buena tarde on 11 Aug 2021
Gracias por sus comentarios, los esperamos pronto en esta su casa Hotel Fiesta Americana Hacienda San Antonio El Puente

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel
Stayed 1 night in Aug 2021
Response from Buenos dias on 7 Aug 2021
Gracias por sus comentarios, los esperamos en esta su casa hotelfiesta americana hacienda san antonio el puente

10/10 Excellent

harumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso, cómodo y tranquilo
Me gustó mucho. Es un lugar hermoso y el personal siempre atento de nuestras necesidades.
Stayed 2 nights in Jul 2021
Response from Buenas tardes on 17 Aug 2021
Muchas gracias por sus comentarios, los esperamos en esta su casa Hotel Fiesta Americana Hacienda San Antonio el Puente

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Jun 2021
Response from Buenos dias on 3 Jun 2021
Gracias por hospedarse con nosotros, los esperamospronto en esta su casa Hotel Fiesta Americana Hacienda San Antonio El Puente

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscina techada es muy linda . Las áreas verdes para caminar y cerca del centro de Cuernavaca y a mitad de paso de taxco
Stayed 2 nights in May 2021
Response from Buenos dias on 25 May 2021
Antes que nada gracias por sus comentarios, los esperamos pronto en esta su casa Hotel Fiesta Americana Hacienda San antonio El Puente

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous-beautiful colonial architecture. I just couldn't get enough of the views and taking photographs. Our favorite pool was the pool oasis. We felt safe within the walls/barriers of the hacienda property. We were successful in getting taxis from the hotel to a few places we needed to go to in Cuernavaca, in particular for Covid testing. The hotel staff were helpful in securing taxis for us and providing us with the rt cost for the taxi service. They also assisted us with scheduling a tour of the ruins and identified each fee including rt transportation, a tour guide and entry fees into the ruins. The food was also great. Staff were courteous, friendly and resourceful.
Stayed 2 nights in Mar 2021
Response from good afternoon on 17 Apr 2021
First of all, thank you for answering the survey, our purpose is to provide you with a better service and your comments help us in an important way. Thank you for staying with us. We are waiting for you in this house, FA Americana Hacienda San Antonio el Puente.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Buenas tardes on 17 Apr 2021
Antes que nada gracias por contestar la encuesta, nuestra finalidad es brindarle un mejor servicio y nos ayudan de manera importante sus comentarios. Gracias por hospedarse con nosotros los esperamos en esta su casa FA Americana Hacienda San Antonio el Puente.