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The Palm at Playa

4.0 star property
Upscale hotel, walk to Quinta Avenida
VIP Access

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Palm at Playa

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains
Rooftop terrace
40-inch Smart TV with cable channels, TV

Overview of The Palm at Playa

Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Hot tubHot tubHot tub
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
The price is £66
Price available on 21/5/2024

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

The Palm at Playa is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Mercado 174 - 1 min walk
  • Don Mario Steak and Pasta House - 1 min walk
  • Tropical Playa del Carmen - 1 min walk
  • El Ranchito de la 10 - 1 min walk
  • Patio 8 - 1 min walk

About this property

The Palm at Playa

Upscale hotel near Xplor Theme Park
Quinta Avenida and Playa del Carmen Main Beach are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sunloungers and pool umbrellas
  • Free self-parking
  • Local cuisine breakfast (surcharge), a local area shuttle and an outdoor pool
  • Beach towels, a front desk safe and a lift
  • Guest reviews give top marks for the helpful staff
Room features
All 66 individually furnished rooms have comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi. Guest reviews give good marks for the clean, spacious rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends; USD 200–250 per person
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 3 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 200 to 250 per person
  • Late check-in fee for check-in between noon and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Pool access available from 11:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM to 10:00 PM.

How much does it cost to stay at The Palm at Playa?

As of 23 Apr 2024, prices found for a 1-night stay for 2 adults at The Palm at Playa on 21 May 2024 start from £65.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Self-parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from noon to 4:00 PM for a fee.

What time is check-out at The Palm at Playa?

Checkout is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. 3D Museum of Wonders and Mercado Playa del Carmen are also within 5 minutes.

The Palm at Playa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 534 out of 1015 reviews" "
Rating 8 - Good. 236 out of 1015 reviews" "
Rating 6 - Okay. 119 out of 1015 reviews" "
Rating 4 - Poor. 53 out of 1015 reviews" "
Rating 2 - Terrible. 73 out of 1015 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Karina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived I was given key to wrong room, then I went to room that was dirty, the bed sheets had foot prints and bathroom was dirty. We were moved to another room on other side of bldg which looks abandoned as being remodeled. 3 days the toilet was not working and they practically made us wait til next day, on our last day we couldn’t even use the toilet before taking off to our flight. In the middle of my shower they also turned off the water without notice, overall our experience was just terrible
Stayed 5 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were very nice. I enjoy staying there every year
Stayed 1 night in Apr 2024

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean and quiet was beautiful to stop and stay for the night
Stayed 1 night in Apr 2024

4/10 Poor

Pedro

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
So inconvenient! Sorry lacks in a lot!
Stayed 6 nights in Apr 2024

6/10 Okay

Dianilda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is in a transition of change of owner, the room they gave us was uncomfortable since the bathroom was inside the room without division and it was uncomfortable to go to the toilet with your partner in the bed very close to the toilet that had practically no division. There is no iron, there are no drawers To store your clothes in the whole room. 4/10
Stayed 8 nights in Apr 2024

6/10 Okay

Teotis

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024

4/10 Poor

jerry

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
From the moment you walk in the bleach smell is overpowering. The first room floors were filthy. We were moved to the third floor where the rooms were cleaner however reeking of bleach. No coffee offered in the room, no ice available to use in your rooms. No pool towels available at the pool. No blankets provided on the bed. You had to request that. One towel per person in the room. Hot Water lasts less than 5 minutes if you both use the shower. The only good part is its location by 5th avenue. The music from surrounding bars blasts until 2 am or later. Oh and i almost forgot about the pool area. Food was decent prices good however the staff are not suited to be servers. Orders were constantly messed up. Food was cold. Took 1.5 hours to get breakfast. Pool is decent but few options to get out of the sun and both the restaurant and bar were consistently running out of everything. Used to be a destination now you look forward to leaving. Good luck staying here
Stayed 3 nights in Apr 2024

2/10 Terrible

Desiree

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Service at rooftop bar was terrible, they would either ignore you or take an hour for a drink or guacamole. Rooms was still dirty even after the maid came and there were ants everywhere.
Stayed 7 nights in Apr 2024

8/10 Good

Maricruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very convenient to everything. It’s just a little older hotel, otherwise it was good
Stayed 4 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0