Exterior
Check availability

Reviews of New World Wuhan Hotel

5 out of 5
New World Wuhan Hotel
630 Jie Fang Avenue Hankou, Wuhan, Hubei

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 67 reviews" "
Rating 8 - Good. 33 out of 67 reviews" "
Rating 6 - Okay. 5 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. But lack of cafe for buffet. Spacious room and nice staff.
Stayed 3 nights in Jun 2018
Response from Davis Rao - General Manager. on 8 Jul 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We were especially pleased to know that you were satisfied with the hotel and our services and look forward to welcoming you back in the very near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is perfect except no metro station and shopping centre handy downstaires
Stayed 4 nights in Jun 2018
Response from Davis Rao - General Manager. on 8 Jul 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We apologize for any inconvenience caused during your stay and will certainly look into the points raised as we continue to improve on our products and services. We sincerely hope to be of service to you again in the future.

6/10 Okay

victor, singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated Renovation, aircon not cold enough.
Described in title. The location was the only redeeming factor.
Stayed 2 nights in May 2018
Response from Davis Rao - General Manager. on 27 Jun 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We apologize for any inconvenience caused during your stay and will certainly look into the points raised as we continue to improve on our products and services. We sincerely hope to be of service to you again in the future.

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots to improve
Internet system needs to improve and foods at the restaurants needs to manage better
Stayed 2 nights in May 2018
Response from Davis Rao - General Manager. on 27 Jun 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We apologize for any inconvenience caused during your stay and will certainly look into the points raised as we continue to improve on our products and services. We sincerely hope to be of service to you again in the future.

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Overall good experience, spacious rooms, excellent condition helpful staff
Response from Davis Rao - General Manager. on 25 Apr 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We were especially pleased to know that you were satisfied with the hotel and our services and look forward to welcoming you back in the very near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
New World Wuhan, not bad but ........
Knowing that it is under New World Group, I have selected this hotel for my business together with my colleagues. Hotel is clean, everything is good except my experience during my check in, a counter of 3 staffs in a reception, 2 very green and one probably a senior, asking me to go to other staffs as she has to check in one by one......I did not want to voice out my displeasure as we already arrived late but this is not something I would accept for a hotel of this calibre.
Response from Davis Rao - General Manager. on 25 Apr 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We apologize for any inconvenience caused during your stay and will certainly look into the points raised as we continue to improve on our products and services. We sincerely hope to be of service to you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to malls and entertainment
Very nice hotel, truely a five star hotel. And the price is unbeatable.
Stayed 3 nights in Nov 2017

8/10 Good

Ching Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be sure to get a deluxe room facing the road bec it has spectacular view and nice doco. I like the bathroom best bec it's so spacious n comfy.
Stayed 2 nights in Oct 2017

8/10 Good

Juwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice hotel
Clean, nice hotel. Concierge was wonderful . Breakfast also amazing. Enjoyed stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel good location
nice hotel good location next to shopping center and metro station

10/10 Excellent

Ai Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Convenient location. Walking distance to shopping area. Location is quite at the end of the road heading to the airport so this could save a lot of time caught in the bad Wuhan traffic jam.

8/10 Good

Home away, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Close to Airport!
Nice staff , clean room and great location! Will come back when I visit Wuhan !

8/10 Good

Verified traveller

Liked: Cleanliness
Spacious hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Nigel Rex

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

simonl, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very attentive
very comfortable - we turned up in shorts and t shirts after 12 hour train trip in countryside so looking a little travel weary and think hotel more used to men in suits though after initial surprised looks staff very friendly and helpful and felt very relaxed

6/10 Okay

Verified traveller

Service staff at breakfast was plain lazy. Whilst it was early in the morning at 6.30am and I was one of 2 hotel guests having breakfast, I had to motion them over to ask for my coffee. They had instead chose to talk amongst themselves.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enthusiastic staff and good food.
Super enthusiastic staff, and an overall very nice stay. The pool was nice too but was occupied due to a wedding. Hotel gave us complementary cake and flowers because of my girlfriends birthday. Good breakfast!

10/10 Excellent

Glen, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
China Trip
China is not the easiest place for none mandarin speaking people to visit. The staff at the hotel spoke enough English, and were very helpful in ensuring our stay was freidnly, safe and welcoming. Thanks

8/10 Good

SaLiy

Liked: Cleanliness, staff & service, room comfort
Nice location easy to access
very easy to access. Close to shopping malls and subway station is walk distance. Friendly staffs. Will stay here again if visit Wuhan in the future.

10/10 Excellent

Mary Dauner, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Wuhan
Our stay was great in terms of accommodations and service. However we did find limited staff that could converse with us in English but we managed ok. We were a little surprised because it was a better business hotel. Walking around the area was difficult due to the amount of traffic and construction nearby blocking pedestrian sidewalks. This is not the hotel's problem though. It is in a location you can get around to sites by taxi if necessary.

10/10 Excellent

ilze, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
We enjoyed our stay at the New World hotel. The service and staff were great. Location was good for us as well.Highly recommend the hotel and will definitely stay there the next time I am in Wuhan

8/10 Good

Robert, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Acceptable price; Service: Go the extra mile; Cleanliness: Faultless;

8/10 Good

RSC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised!
This hotel is my next "go to" locale when in Wuhan again. It is very competitive with other high end 5 star properties world wide. Parking was free and convenient in the Mall lower levels. Typical China hotel detractions (even for this class of hotel) were absent such as noisy staff slamming doors or talking loudly in hallways or adjacent rooms. The only things preventing my 5.0 rating is a charge for internet cabled service / no wi-fi in the room. Adding to my surprise must have been an upgraded room or else if it was standard, it was superb. Food at the lunch buffet was so-so and pricey, but I'll be fair and try the 2nd floor restaurant next time.

8/10 Good

Molo, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort bed but...
The bed was extremely comfortable, but their work out room need to be upgraded. This hotel is a 5 star hotel, but their fitness facility wasn't 5 star. You need to fee use internet connection in room, and wifi in public area was needed to be logged in everyday.

8/10 Good

Journeyfuls

Liked: Cleanliness, staff & service, room comfort
location is good
new hotel with good location, staff is polite and nice

10/10 Excellent

Jack, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New World Wuhan - awesome
Easily booked online via hotels.com. Must say this hotel is top-notch. Location situated in the CBD - close to shops, entertainment and food. Also easy for cab-drivers to find and drop-off. Buffet breakfast was superb - the omelette is delicious. Only let-down is there is no wifi in the room, but only in the lobby. Overall a world-class hotel and would definitely go back if visiting Wuhan again.

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service needs to improve
Basically OK. Staff are nice but need to improve service to close to international standard. First, my credit card, which I used a lot in China, wouldn't go through their card reader, so I had to pay cash for the deposit. Then met a very inexperienced waitress at dinner who did know any thing on their menu or in their kitchen. The next morning, found staff had no idea of take-out-breakfast. They actually prohibited of taking any food away from their dining room. I'm not booking a room with breakfast included any more.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
great location and excellent room
great location and excellent room interio, especially the bathroom. I definely recommend it!

10/10 Excellent

Jiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
会选择再次入注
房间很干净，工作人员很礼貌且乐于帮助人！
Stayed 2 nights in Mar 2019

8/10 Good

chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from 酒店总经理-饶喆刚先生 on 31 Aug 2018
尊敬的客人，非常感谢您选择入住武汉新世界酒店。真诚期待您的下次光临！酒店总经理-饶喆刚先生。

10/10 Excellent

FuLei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gym不错
Stayed 2 nights in Jul 2018
Response from 酒店总经理-饶喆刚先生 on 16 Aug 2018
尊敬的客人，非常感谢您选择入住武汉新世界酒店。真诚期待您的下次光临！酒店总经理-饶喆刚先生。

8/10 Good

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, buena ubicación. Entorno muy ruidoso
Response from Davis Rao - General Manager. on 25 Apr 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We were especially pleased to know that you were satisfied with the hotel and our services and look forward to welcoming you back in the very near future.

8/10 Good

FAYE

Liked: Cleanliness, staff & service, property conditions & facilities
整體都滿意，衹是空調溫度很難調至合適室溫。
Response from 酒店总经理-饶喆刚先生。 on 26 Apr 2018
尊敬的客人，非常感谢阁下选择并下榻武汉新世界酒店。首先对于给您造成的不便，酒店表示十分的抱歉。您所反馈的入住感受将是我们继续改进和完善设施设备和服务质量的宝贵意见。希望您有机会再次入住我们酒店，期待您的再次光临！

8/10 Good

IOK TONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kin Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com is convenient to use
The services from the hotel is generally OK. May try other hotel next time.
Response from Davis Rao - General Manager. on 25 Apr 2018
We appreciate your stay in the New World Wuhan Hotel, and for providing us with your valuable feedback. We were especially pleased to know that you were satisfied with the hotel and our services and look forward to welcoming you back in the very near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good service
房間整潔，地點方便，價錢合理，值得推薦！ Food is acceptable ! !!!!!!!!!!!!!!!!!!!!Nice Hotel!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Mar 2018
Response from 酒店总经理-饶喆刚先生 on 27 Apr 2018
尊敬的客人，很高兴您喜欢武汉新世界酒店，希望能有机会继续为您提供优质服务，真诚期待您的下次光临！

8/10 Good

KEE SHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
中央空調導致溫度無法調整
房間內空氣不流通,很悶
Stayed 3 nights in Feb 2018
Response from 酒店总经理-饶喆刚先生 on 26 Apr 2018
尊敬的客人，非常感谢阁下选择并下榻武汉新世界酒店。首先对于给您造成的不便，酒店表示十分的抱歉，您所反馈的入住感受将是我们继续改进和完善配套设施的宝贵意见，诚挚的希望您再次光临武汉新世界酒店。

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
很好的一次入住体现，下次还会选这家
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles bestens, Luftfilter wären angebracht
Aufgrund der schlechten Luftqualität in Wuhan wären Luftfilter in den Hotelzimmern wünschenswert. Es ist, ungelogen, wie wenn man neben einem alten LKW schlafen würde.
Stayed 3 nights in Nov 2017

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
市内中心部の高級ホテル
設備も従業員の対応も大変満足した。 商業施設にも地下鉄の駅にも近くて便利。 エグゼクティブルームは高層階で市内が一望できた。
Stayed 2 nights in Nov 2017

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de bon choix
Wuhan : ville très dynamique d un point de Economique mais très polluée , très étendue, et centre ville peu intéressant
Stayed 2 nights in Oct 2017

2/10 Terrible

Meng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

KZ, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とっても快適でした。 このホテルにしてよかった。 まずは何よりフロント含め、応対してくれた人たちがみんな良かった。

8/10 Good

Masa, 日本

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
立地条件の良い綺麗なホテル
二泊三日旅行で利用しました。 武漢天河空港からは地下鉄2号線で約50分程度でホテルに一番近い中山公園駅に到着。 そこから徒歩10分程度でした。 受付の係員は英語で対応してくれましたが、日本語は多分駄目だと思います。 部屋は2ベッドルームでしたが、広くて綺麗で快適でした。トイレと風呂もユニットではなく別れているタイプでシャワーと湯船も別れていて快適でした。 残念なのは禁煙ルームなのにトイレがタバコ臭かった事ですね。こっそりトイレで一服する人が多いからでしょうか。 近くには武漢広場が有り、大きなショッピングモールが有ります。日本食レストランやマクドナルド等もその中に有りますので食べ物は困らないと思います。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
武漢の中心地のホテル
お部屋もサービスも良かったのですがチェックアウトにとても時間がかかりました。2-3人しか前にいないのに15分またされ非常に不愉快でした。いいホテルなのにとても残念です。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NAOTO, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
問題なし。
ロケーション文句はありません。 部屋は武漢では上のレベルにあります。 特に悪いところがありません。 武漢全体が水が良くないのでシャワーなどの水に匂いを感じますが、どんなホテルも同じです。 全く問題ありません。 強いて言えば環状線にすこし距離があります。 それだけ。

10/10 Excellent

中丕

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort