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Reviews of Marco Polo Wuhan

4.5 out of 5
Marco Polo Wuhan
Wuhan Times Square, 159 Yan Jiang Avenue, Wuhan, Hubei

Reviews

9.2

Wonderful

Rating 10 - Excellent. 79 out of 114 reviews" "
Rating 8 - Good. 27 out of 114 reviews" "
Rating 6 - Okay. 3 out of 114 reviews" "
Rating 4 - Poor. 1 out of 114 reviews" "
Rating 2 - Terrible. 4 out of 114 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

brian

Disliked: Staff & service, property conditions & facilities
Hotel room was very hot. AC does not work, had to settle for a fan. Hotle needs updating, rooms are old and carpets are dirty/stained
Stayed 1 night in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

U-Mui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The young lady at checkin was very helpful, friendly and professional. I like the hotel a lot. Will stay here again next time when I visit Wuhan in future. The clean lady was a responsible person I can tell. Thank you!
Stayed 2 nights in Dec 2023

10/10 Excellent

YONGHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023

10/10 Excellent

tatt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay!
Location, Service, Room, Breakfast...alls great! Request for a high floor room on the right side (facing river) to get an excellent view of the city neon all evening. 10 mins walk away is a busy pedestrianised street..take a city tour to understand the city's culture...Wuhan city is worth a visit..
Stayed 2 nights in Apr 2023

10/10 Excellent

Yuri

Stayed 1 night in Apr 2023

10/10 Excellent

Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and service was enthusiastic. Good eats and shopping near hotel. Rooms were spacious enough.
Stayed 1 night in Nov 2018

10/10 Excellent

Hong

Love the view and the location
We stay here every time when we come to Wuhan, love the view, love the location, love the smell...
Stayed 1 night in Aug 2018
Response from Cher on 12 Sept 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Look forward to welcoming you in the near future! Warm regards, Cher

8/10 Good

DT, Princeton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near historic downtown Wuhan
Nice hotel with friendly personnel, close to the historical city center of Wuhan with pedestrian streets, cafes, restaurants, and shops; boardwalk along the Yangzi River is right across the street from hotel, a great place to hang out, enjoy the scenery and watch or interact with people.
Stayed 2 nights in Mar 2018
Response from Cher on 27 Mar 2018
Dear DT， We are very pleased to read your feedbacks and sincerely appreciate your supports towards Marco Polo Wuhan. Not only is our hotel centrally located with amazing Yangtze River view, it is also surrounded by friendly neighborhood, such as the famous historical architecture building and some of the authentic restaurant and bar. And your comments on our breakfast has been passed to our Director of Restaurant, Bar and Event, for sure it will be improved soon. Thank you once again and hope to see you again in the near future. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff are friendly. Great view, close to the bund.
Stayed 1 night in Feb 2018
Response from Cher on 27 Mar 2018
Dear Guest, Thank you for your comments. We'd like to you enjoyed your stay with us. Look forward to welcoming you again in near future!

10/10 Excellent

Bob, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel! Staffed by amazing employees!
This hotel is gorgeous. The staff went out of their way to make my 6 day stay enjoyable. I literally didn't want to leave. I plan to be back. In particular, I want to praise Richard at the Duty desk, and Iris and Angel at Registration. These three employees make a great impression and they helped me solve several planning problems. Stay in this hotel. You'll be glad you did!
Stayed 6 nights in Dec 2017

8/10 Good

Ed, Pacific Grove, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location within Wuhan
Adjacent to one of thexwotkd's great rivers, this hotel is located in an area once part of the Russian concession in Hankou. A short walk to many areas of interest. Fantastic staff, particularly Iris! Noise insulation in room could have been better, as any noise from outside was heard. The hotel advertises an adjacent historic street, but that street has fallen into disrepair. Access to hotel via vehicle is difficult. Yet, all in all, a great place to stay, and I will be back
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Weichuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kate, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel, beautiful view, well located.
Loved this hotel, buffet for breakfast at the lounge was diversified. Gym and pool area were cleaned. Only bad side was the stiffness of the matteress, way too hard. Pillows very comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really nice and clean hotel at a popular location. It is better than most of the 5 star hotels in Wuhan.

2/10 Terrible

jiayin, san jose CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service
Made reservations for 3 adults and they gave us one king bed. I paid extra guest fee hoping they would give us another room but they declined.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I ever stay. Definitely the best hotel in Wuhan

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Stay
I really enjoyed my stay. The staff was very helpful. The food was great as well. I went to East Lake to ride bikes for the day. Would recommend this hotel to anyone above any others there

8/10 Good

BEI

Liked: Cleanliness, room comfort
Ok but not five star
Location ok. Facilities are a bit dated. Staff very unhelpful and unprofessional especially in the main cafe restaurant for breakfast.

8/10 Good

ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Ok

10/10 Excellent

jrlceo, virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great staff
Enjoyed this hotel very much. Beautiful facility with very nice, well-apppointed rooms. Great bathroom which was very roomy, including a large shower with ample water pressure. Loved the panoramic view of the Yangtze River, and found the river traffic fascinating. Worth paying a little extra for a room with a river view. Overall, a wonderful hotel! The two areas of improvement are first, the concierge staff could be more knowledgeable about the city, i.e., a guest who requested the names of shops with high-end Chinese glass and pottery was sent to bargain-priced shops selling clothes. The other area of improvement seems to be problem everywhere in Wuhan: the lack of taxis willing to take you where you want to go. A hotel of this caliber should have taxis prepared to take their guests to major tourist sights.

10/10 Excellent

Owen V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Relaxed in room all day prior to return to home country

10/10 Excellent

FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Milinda, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! Worth the splurge.
Stayed here only one night, but wish we had stayed longer. The room was large enough for a rollaway bed to fit comfortably with the twin beds already present so our family of 4 could stay in one room (elsewhere we have had to book 2 rooms). Loved the HUGE selection at the breakfast buffet, and also that they do not charge kids the same as adults for the buffet. The park across the street along the river is beautiful. One thing to note: if you want to exchange money at the front desk, bring pristine USD. They won't take any bills with tears, ink stains, or excessive creasing.

10/10 Excellent

Samson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable
Overall is good but cannot adjust the room temperature

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall outstanding hotel
Just an overall awesome hotel in a great location near the center of Wuhan.

8/10 Good

philip, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean stay
Clean. Good water pressure and warm water in quick time! Would return.

10/10 Excellent

Jay, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll go back, for sure.
It was brief but lovely. Staff was friendly. The room was fantastic.

8/10 Good

Springbank

Liked: Cleanliness, property conditions & facilities, room comfort
Time in Marco Polo Wuhan
Mostly everything was fine with friendly staff and good service with exception of;when I would have liked to have had a map of the surrounding of the area surrounding the hotel. I went for a walk and got lost . 2. I dialed 6 for room service for food and first person on the phone could not understand English I wanted an BLT sandwich and I had an uncomfortable time requesting someone who could understand my order. Everyother thing fine and great location.

10/10 Excellent

mayhem at midnight

Liked: Cleanliness, staff & service, room comfort
Marco Polo was perfect!
We visited our son who lives in Wuhan and his co-workers recommended Marco Polo. We had a great stay and the breakfasts are legendary! Great hotel, staff and location.

10/10 Excellent

Michelle, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel if you want to splurge
We stayed in Marco Polo Wuhan for several nights, and it was a great experience. The room was extremely comfortable, the staff was helpful, and the service was top notch. The pool and gym facilities are quite good as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience
Nice and convenient

10/10 Excellent

Allan Wong, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Excellent and First Class hotel conveniently located in Hankou district of Wuhan. Condition of hotel very well maintained and staff of hotel very friendly and helpful when in need. The indoor pool is also very good and the gym is 24 hours open. Right across the street is the River front which is good for jogging and evening walk along the esplanade. Certainly will go back to this hotel next time.

10/10 Excellent

AIncog

Liked: Cleanliness, staff & service, room comfort
Great Hotel
It's not cheap, but this hotel was worth the money. The gym was the nicest by far in any of the many hotels I've been in recently and I went there every day. The swimming pool was also very nice. The lights and music under the water were nice touches. The room service rates were reasonable even if the menu didn't quite match up with what actually arrived.

10/10 Excellent

DocDaddio

Liked: Cleanliness, staff & service, room comfort
Great Western standard china hotel in great location
Wish we had more time to use the many amenities ... Staff was so curtious and helpful ... Great location. Great resturants close by ... And what an incredible value ... Will stay there again if I travel to Wuhan

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Quiet and excellent places to eat
Overall a great place to stay- quiet and helpful staff. We would recommend enjoying the lounge area. They have a great afternoon tea service- great price for a multiple tier tray of food and unlimited tea. Dinner at Café Marco is also a nice option- choose buffet or consider items off of the menu. Room service is available and perfect for breakfast. We had a view of the river from our room- perfect for enjoying the city lit up at night as well as lanterns being released by the water. You are within walking distance to the bund area and are a short trip to Wuhan Tian de- around a 30 minute walk- lots of restaurants- Western and Asian as well as a variety of stores- including a foreign grocery store. Outdoor setting is available outside many of the restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

the cat, Vancouver, B.C., Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice accomodation
overall feel is good & memorable lovely atmosphere friendly staff

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good location, good view
the hotel is located at river side blvd, with great river view. overall exoerience is good, however house keeping does not fold my cloth, the internet not working, they finally changed a room for me but wasted my precious time

10/10 Excellent

JB, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
From arrival to checkout, the Marco Polo was great.

10/10 Excellent

yoyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Debbie and boys, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service at its best
We booked to stay in the Marco Polo at the start and end of our 14 day visit to China and it was the best thing we ever did. The hotel is simply first class. The staff speak impeccable English (some of the best in China and we had been to Beijing and Shanghai) and nothing is too much for them. They are also really very nice. Check in and check out was incredibly efficient. The room we had was at the end of a corridor, spacious, comfortable with a lovely and well stocked bathroom. Beds are large and comfy. We slept like logs. They also do a really good breakfast which we tried once. It's a bit of a trek to the metro but taxis are plentiful and well priced.

10/10 Excellent

Zoette, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Beautiful property right along the riverfront. Brand new rooms, very nice breakfast buffet

10/10 Excellent

dhillner11, wuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds, nice hot tub
great place had a hot tub and pool which was nice.

10/10 Excellent

Eric, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a good location
The hotel stay was good. The bed was comfortable and room clean. The pool was a bit cool. There is a hot tube but it was not as hot as a western hot tub. We enjoyed our stay.

10/10 Excellent

TimsReview

Liked: Cleanliness, staff & service, room comfort
Excellent Service and Location for Westerners in Wuhan
Top notch. The staff was attentive and almost all spoke English. The hotel is walking distance from a really cool park alongside the Yangtze River. You can walk the park and visit the Mao Zedong Monument. Also don't miss nearby Yellow Crane Tower! I had a minor booking issue, (entirely my fault), and the front desk fixed the problem smoothly. They even gave me an upgraded room that faced the river. World Class Luxury. Clean, modern, rooms that rival the nicest Vegas hotel rooms. I would definitely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exclusive location
Hotel location next to river in exclusive location, good service.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort