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Reviews of Mercure Bewdley The Heath Hotel

3 out of 5
Mercure Bewdley The Heath Hotel
Habberley Road, Bewdley, England

Reviews

7.4

Good

Rating 10 - Excellent. 111 out of 410 reviews" "
Rating 8 - Good. 146 out of 410 reviews" "
Rating 6 - Okay. 87 out of 410 reviews" "
Rating 4 - Poor. 44 out of 410 reviews" "
Rating 2 - Terrible. 22 out of 410 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Darren

Travelled with family
Liked: Staff & service, room comfort
Nice hotel close to West Midlands Safari Park
Great hotel for the price! For a family visit to West Midlands Safari Park! Only thing that let it down was the room was a bit dusty and the exterior of the hotel needs a bit of maintenance. The WhatsApp bar service was great! Staff very helpful and friendly.
Stayed 2 nights in Oct 2020
Response from Rama Mallya on 2 Nov 2020
Hi Darren, Thank you for your feedback and happy to read you like the Whataspp in the bar. I will certainly pass on your feedback to my housekeeping team.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not a 4 star hotel.
Poor room conditions, very damp in need of some urgent decor. Bar and restaurant both closed, overpriced drinks and food served in a cold and dull surrounding, all done by 1 staff member.
Stayed 2 nights in Oct 2020
Response from Rama on 27 Oct 2020
Hi, Thank you for your feedback. We have opened our Bar to serve Food and Beverage from 19th October along with room service and the feedback recieved from diners in the bar as been positive. Due to the current business demands and various procedure put in place we feel we have the right amount of team members and I apologise that you saw the service not to your liking. We constantly review feedback and implement any changes to ensure guest have a great stay with us. Your feedback about the room is noted.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Rama on 26 Oct 2020
Thank you for your rating

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Needs refurbishing and deeper cleaning.
Stayed 1 night in Aug 2020
Response from Rama on 26 Oct 2020
Hi, Apologies about your feedback and rest assured I will speak to the team at the hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Rama on 26 Oct 2020
Thank you

8/10 Good

Joe

Stayed 1 night in Oct 2020
Response from Rama on 26 Oct 2020
Thank you

10/10 Excellent

Richard, West Yorkshire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel are doing very well to keep people safe. Easy checkin/out and although there are no public food and drink, other than the outside patio, they provide everything for your room. Even cutlery, plates etc should you have food delivered in.
Stayed 1 night in Sep 2020
Response from Rama Mallya on 21 Sept 2020
Hi, Thank you for your kind words.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Rama on 21 Sept 2020
Thank you

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was awful, wallpaper coming off the walls and mould in the bathroom, for a 4* hotel that is horrendous
Stayed 2 nights in Sep 2020
Response from Rama on 6 Sept 2020
Hi, Thank you for your feedback and rest assured I will share your feedback with the team

6/10 Okay

Verified traveller

We enjoyed ourselves. Perhaps suffering from Covid restrictions. No ‘drinks machine’; but there was a kettle. Lovely hot bath. Needs refurbishment.
Stayed 1 night in Sep 2020
Response from Rama on 6 Sept 2020
Hi, Thank you for your feedback.

8/10 Good

AndyJones, Truro Cornwall

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for the Safari park which is why we chose it . Great value for money and good Covid 19 precautions. We had room service and the pizzas were excellent ! The room overall could do with an update when possible but we enjoyed our stay
Stayed 3 nights in Aug 2020
Response from Rama Mallya on 30 Aug 2020
Good afternoon, Thank you for your kind words. So pleased to hear that you enjoyed your stay. We hope to see you again. Regards Rama

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in fine. One way system in place but disappointed to see that people ignore it and staff didn't say anything. Room very pleasant, clean and comfortable. Things I was less impressed with; it said on all the info I was sent and in the room that breakfast box could be ordered over the phone and delivered - it transpired that one had to go to reception to order it and to pick it up. At checkin we were told that rooms would not be serviced due to Covid 19 precautions but fresh supplies of soap, tea, coffee would be left outside our room - it wasn't and we ran out of some things. Meals could be ordered from room service - we rang and rang and rang but nobody ever answered. In the end, went down and ordered from reception; under the circumstances, the meals provided were extremely good but I thought expensive. Overall, bearing in mind the current situation, it was an enjoyable and pleasant stay.
Stayed 2 nights in Aug 2020
Response from Rama Mallya on 30 Aug 2020
Good afternoon, Thank you for the feedback. The issues you have raised will be passed on to the relevant departments to ensure these do not happen again, please accept our apologies. However, i am pleased to hear that you enjoyed your stay. Regards Rama

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
New World Order
Weird times and all that... Hotel is handy and plenty of parking. Have no idea why the bar and restaurant are closed when every other bar and restaurant is open. It was 30 degrees outside and I asked for ice to keep water cool, would have been easier to borrow the crown jewels for the week! A little foresight would go a long way
Stayed 1 night in Aug 2020
Response from Rama on 25 Aug 2020
Hi, Thank you for your kind words and we will look into the matter raised.

10/10 Excellent

Umair, Cheshunt

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Especially if you are visiting the park.
Stayed 1 night in Aug 2020
Response from Rama on 25 Aug 2020
Thank you for your kind words

4/10 Poor

Kim

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Fawlty Mercure
Oh dear this Hotel made fawlty Towers look llike the Ritz. Arrived at 4pm ciuld not get into room as not cleaned. Got in 5.45pm but room untidy after cleaning - only two staff on. 1cleaner 1 recepionist.- really really disappointing and need full apolgy not just a bottle of wine!!
Stayed 1 night in Aug 2020
Response from Rama Mallya on 12 Aug 2020
Thank you for your feedback and firstly please accept my apologies for the shortfall in service offered. Rest assured I will investigate the matter fully as to why the room wasn't ready upon arrival. Apologies once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great location next to the Safari Park. Room service was excellent. Had a minor issue with payment but was resolved quickly and professionally. Overall great value for money!
Stayed 1 night in Aug 2020
Response from Rama Mallya on 12 Aug 2020
Thank you for your feedback and nice comments.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Rama on 12 Aug 2020
Thank you.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Hotel looked a bit tired , Bath Tap in bathroom did not stop dripping and bed was ripped on the base and two wheels were missing
Stayed 1 night in Aug 2020
Response from Rama Mallya on 12 Aug 2020
Thank you for your feedback and will look into the matter further.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Rama Mallya on 2 Aug 2020
Good afternoon, I am sorry to read your low rating. We intend to improve our ratings for your next visit. Kind regards Rama

6/10 Okay

Dhiren

Stayed 2 nights in Jul 2020
Response from Rama Mallya on 2 Aug 2020
Good afternoon, Thank you for your rating. We hope to see you again. Kind regards Rama

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good hotel
Stayed here as a family of 4 for a trip to West Midlands Safari Park. Perfectly good hotel for the price we paid - check-in was quick and easy, room was large and was clean and tidy, staff we spoke to were all pleasant.
Stayed 1 night in Jul 2020
Response from Rama Mallya on 19 Jul 2020
Hi there, Thank you very much for the positive feedback. Extremely pleased to hear that you enjoyed your stay here with us. I will be sure to share your feedback with the rest of the team. We look forward to seeing you again. Kind regards Rama

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Rama Mallya on 13 Jul 2020
Good afternoon, Thank you for your rating. We hope to see you again soon. Regards, Rama

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Rama Mallya on 12 Jul 2020
Good afternoon, Thank you for your rating. We hope to see you again soon. Regards, Rama

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hi stayed here a few Times there is a distinct lack of communication between staff although they are friendly but very poor customer service . Requested high room reserved months in advance for Birthday celebration and had a poor view room so had to change , lights not working bedside in second room or TV so had to have TV control fix .Lady on front desk ( Young blonde hair ) condescending paid for reservation in advance and nil payment on checkout then says that’s find on checkout nil payment then 5 mins later chases us into car lark must unprofessional says we owe £96 so went back to reception still not sorted said it’s maybe Expedia payment error on system , don’t worry Manager will call you to override , nothing materialised , in desperate need of decorating etc which is Shame as much potential . Breakfast prepaid buffet 3 data of which two were not buffet very abrupt middle aged lady of larger build with blonde hair took order at table and served us small portions and said when we had one sausage one egg one bacon etc which should have asked for two but there are different chefs each day , Get a life please you wouldn’t have a job without our business , stayed a few times definitely downhill now and unlikely to return !!!!
Stayed 3 nights in Mar 2020
Response from Rama Mallya on 20 Mar 2020
Good evening, Thank you for your feedback. I have spoken to the receptionist in regards to your comments and she joins me in passing her apologies over the confusion. I am sorry to hear about your breakfast experience, these issues will be raised to the rest of the team. We hope to see you again. Regards Rama

8/10 Good

Steve, wales

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quality staff, all very polite! Had the family room that was massive to be fair and very comfortable. All round brilliant stay thank you
Stayed 1 night in Mar 2020
Response from Rama Mallya on 19 Mar 2020
Good afternoon, Thank you for your positive feedback. I will most certainly pass on your praise to the rest of the staff. We look forward to welcoming you again. Regards Rama

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and worn. Heating didn’t work at all, however staff were very friendly.
Stayed 1 night in Feb 2020
Response from Rama Mallya on 4 Mar 2020
Hi there, I am sorry to hear about the heating not working, this will be passed on to our maintenance team. Happy to read that you found the staff friendly. Regards Rama

6/10 Okay

Adrian

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were professional but very friendly credit to the hotel
Stayed 1 night in Feb 2020
Response from Rama on 5 Mar 2020
Good evening, Thank you for your positive comments. I will pass on your feedback to the staff, I'm sure they will be pleased to hear your comments. We hope to see you again. Kind regards Rama Mallya

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
It wasn’t so good as half the light in the room wasn’t working and the room was very cold my children didn’t sleep all night because of this
Stayed 1 night in Feb 2020
Response from Rama on 5 Mar 2020
Good evening, Thank you for the feedback. I am sorry to hear about the standard of your room. Rest assured, we will work to get these issues resolved quickly. We hope to see you again. Regards Rama Mallya

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Rama on 5 Mar 2020
Good evening, Thank you for the positive rating. We hope to welcome you again soon. Regards Rama Mallya

8/10 Good

Yasar

Travelled with family
Liked: Staff & service
close to west midlands safari
good location
Stayed 1 night in Feb 2020
Response from Rama on 22 Feb 2020
Thank you for the feedback

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Rama on 22 Feb 2020
Thank you for the feedback

4/10 Poor

Lawrence

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reservations on the system had to email direct my confirmation from hotels.com as proof of booking
Stayed 3 nights in Feb 2020
Response from Rama Mallya on 10 Feb 2020
Hi there, I can only apologise for the inconvience this as caused as we were having issue's with our booking partners and we are trying to resolve this issue at the earliest, Apologise once again. Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice enough hotel with character but showing its age. Breakfast is good and staff friendly but restaurant in the evening is not so great. Health club next door is equally tired and past its best.
Stayed 2 nights in Jan 2020
Response from Rama on 8 Feb 2020
Hi there, thank you for the feedback. I am happy to hear you enjoyed breakfast and found the staff friendly. We are currently working in house to redecorate our rooms.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want a full English breakfast, but plates were cold,
Stayed 1 night in Jan 2020
Response from Rama on 8 Feb 2020
Thank you for the feedback.

4/10 Poor

Graham

Disliked: Property conditions & facilities
Post Christmas Blues
Hotel was very quiet after Christmas with few guests but car park was full with clients of the nearby gym. Restaurant was empty with a very restricted and expensive menu ((£33 for 2 bowls of fried rice with chicken and prawns) and drinks expensive. Hotel is looking very tired and is not handy for the M6. Hotel staff were pleasant and helpful. wouldn't use again.
Stayed 1 night in Jan 2020
Response from Rama on 11 Jan 2020
Hi, Thank you for your feedback. I have taken on board your comments about the food and drink being too expensive and I am little surprised with your comment about the motorway as we advetise we are close to M5.

6/10 Okay

Annette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Rama on 11 Jan 2020
Thank you for your rating.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good clean hotel, friendly staff. Overall a good stay.
Stayed 1 night in Dec 2019
Response from Rama on 11 Jan 2020
Thank you for your feedback.

6/10 Okay

Emily

Stayed 1 night in Dec 2019

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rama on 11 Jan 2020
Thank you for your rating.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Overnight stay close to safari park, clean and friendly but room tired
Stayed 1 night in Dec 2019
Response from Rama on 11 Jan 2020
Thank you for your feedback.

6/10 Okay

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy just like staying in a pub!
There was a Christmas do going on all evening with thumping loud music. Unable to sleep until midnight and had to be up early next morning. We should have been given a room away from the party as we were not involved.
Stayed 1 night in Nov 2019
Response from Rama on 11 Jan 2020
Thank you for your feedback. I am sorry to read that you were unable to sleep due to the christmas party we had at the hotel.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Rama on 11 Jan 2020
Thank you for your rating.

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing breakfast
Breakfast was absolutely rubbish. £11 for a one item breakfast!! The server was rude and lacked everything regarding customer service! I was waiting at the desk to be seated and after 5 minutes of waiting I had to prompt her. I thought the breakfast was buffet but that was the continental, I had to ask serval times is there a cooked breakfast after looking at other people plates to my delight she presented me with a menu. Nothing at all was explained. The restaurant / bar was ok on the evening. The bar staff like to have banter with or was with regulars. The room and hotel was very comfortable
Stayed 2 nights in Nov 2019
Response from Rama on 11 Jan 2020
Thank you for your feedback. I am sorry to read that you felt the breakfast server was rude and i shall certainly speak to them. In terms of plated breakfast we offer this when we have a limited number of guest for breakfast as this would enhance the customer experience.Had you stipulated you would like a certain number of an item my staff would have been more than happy to adhere to your request. i am happy to read that your room was comfortable.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Staf were very helpful, polite and accommodated our requests with options to consider and choose from particularly relating to change of room due to a function taking place. We had a loverly room N2 full of charm and traditional features. Ate in the restaurant which was lovely.
Stayed 1 night in Nov 2019
Response from Rama on 15 Nov 2019
Thank you for your feedback.I am happy to read your feedback.

6/10 Okay

Dawn

Disliked: Cleanliness, property conditions & facilities
Hotel is tired, worn-out furniture unclean looking carpets, decor stuck in the 80's. We had to ask for the bedding to be changed as it was stained and hairs in the bed. The drawers were and most probably still are? full of previous guests unwanted stuff. One of the drawers had an October student catalogue other German flags?. The tea tray was dirty, shower curtain smelly and badly stained. there are better places to stay in the area. Would not recommend or stay here again.
Stayed 1 night in Nov 2019
Response from Rama on 15 Nov 2019
Thank you for your feedback.I have read your comments and it is something we are currently working in house by redecorating the rooms.

4/10 Poor

Jack

Liked: Room comfort
Stayed 1 night in Nov 2019
Response from Rama on 9 Nov 2019
Hi, Disappointed with the rating,however we will strive hard to achieve a better rating the next time you stay with us here at the Mercure Bewdley.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, room comfort
Nice friendly
Stayed 1 night in Oct 2019
Response from Rama Mallya on 9 Nov 2019
Hi there, Thank you for your feedback.

4/10 Poor

Lucy

Liked: Cleanliness
Disliked: Property conditions & facilities
I paid more than I normally would for a hotel stay as we were on our honeymoon. The wallpaper was peeling off our room walls. It was not value fir money or at the level I expected.
Stayed 2 nights in Oct 2019
Response from Rama on 3 Nov 2019
Hi,Thank you for your feedback and please accept my apologies.Rest assured this will be shared with the team to ensure we target the areas you have highlighted.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Rama on 3 Nov 2019
Thank you for your feedback