Exterior
Check availability

Reviews of Sheraton Framingham Hotel & Conference Center

3.5 out of 5
Sheraton Framingham Hotel & Conference Center
1657 Worcester Rd, Exit 12 To Route 9 West, Framingham, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 441 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Travelled with partner
Hotel was very outdated. Staff was very polite and kind room was very clean and it’s day. This hotel was absolutely gorgeous now it just needs a lot of updating.
Stayed 1 night in Apr 2024

2/10 Terrible

Greg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad housekeeping. Unsanitary rooms. Rude staff. Limited English spoken. Bad overpriced restaurant . Thin walls. Uniformed staff. One microwave per floor which was at the end of hallway and dirty. Broken ice machines. Dirty towels. No soap. Can go on but why bother. Sheraton should be ashamed of this property. I stayed there five years ago and it was immaculate. Does corporate ever visit this place? Or are they busy… oh and no pools. Indoor and outdoor closed without explanation.
Stayed 2 nights in Apr 2024

6/10 Okay

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service
Why only one facecloth for two people? We had to wait for elevator because only one was working?
Stayed 1 night in Mar 2024
Response from Botros on 27 Mar 2024
Dear Sheldon,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

2/10 Terrible

Kerri

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I drove a long way for my granddaughters competition and I can’t even take a hot shower…what a big inconvenience I want my money back!!
Stayed 1 night in Mar 2024
Response from Botros on 27 Mar 2024
Dear Kerri,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 Poor

David

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I tried to share my concerns with the customer care and was clearly not taken seriously. They wanted to give me 10k points for the experience. The elevators were broken, my suite did not have any bedding for the pull out bed, the parking lot was flooded and the convention center clearly smelled of mold/mildew. There were obvious water leaks. The mold or mildew was so bad that I needed medication for the two nights we were there just to take the edge off my sinuses so I was able to breath easier. The bedding didn’t show up until almost 1am. Out of the four elevators, two worked properly but were on the other side of the hotel. I emailed a complaint to customer care and what I received was an “I’m sorry” and “as a 1 time gesture, I asked that you would be credited 10k points to use at your next stay”. Well, I paid $560, and why would I ever want to book again with them? So the points are useless. I feel as though some reimbursement is in order at this point.
Stayed 2 nights in Mar 2024
Response from Botros on 25 Mar 2024
Dear David,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Best,

8/10 Good

Lindsey

Stayed 2 nights in Mar 2024
Response from Botros on 8 Apr 2024
Dear Lindsey,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

8/10 Good

Gloria De

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hi, the front desk gentleman that checked us in was very polite and pleasant, so was the waitress at the restaurant, all very kind. The room was nice, clean and comfortable. However, the parking situation was not good, we had to park very far and I had 2 young kids. We were leaving early in the morning on the following day, around 5 am, it was still dark and I felt very unsafe having to walk all the way around the property in the dark with the kids to get to our car. I was told there was a dance competition that would end late at night and then the parking lot would empty, but I was not going to leave at midnight to move the car closer. Priority parking should be given to the people staying in the hotel instead of the people only there for an event.
Stayed 1 night in Mar 2024
Response from Botros on 18 Mar 2024
Dear Gloria,Thank you for staying with us. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 Poor

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Botros on 9 Mar 2024
Dear Donna,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness, staff & service
Worn out and uncomfortable mattress tight next to the highway so lots of road noise and revving engines. Confusing to get in and out of the parking lot
Stayed 1 night in Mar 2024
Response from Botros on 4 Mar 2024
Dear Ryan,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Tauras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, quick, comfortable!!
Stayed 1 night in Feb 2024
Response from The Hotel Management. on 26 Feb 2024
Dear Tauras,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We look forward to hosting you again soonSincerely,

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Botros on 6 Feb 2024
Dear Kris,Thank you for staying with us at the Sheraton Framingham. We are incredibly grateful that you took the time out to share your feedback with us.Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.Sincerely,

6/10 Okay

Christine

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Hotel Management. on 8 Jan 2024
Dear Christine,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.sincerely,

10/10 Excellent

Xavier

Stayed 1 night in Dec 2023
Response from The Hotel Management. on 8 Jan 2024
Dear Xavier,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.sincerely,

10/10 Excellent

Rendle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a few decades old. We knew this going in and were prepared for some aging. We were very happy that it was in as good a shape as it was. They are undergoing some upgrades but nothing that was off putting or unsightly. We were greeted by a front desk person Neveen as soon as we came through the front doors. She was very gracious and helpful and could answer all my questions. We were checking in the same day as we had to go to a wake and she let us check in early so we could get to where we had to go on time. I would not hesitate to encourage any of my friends to stay at the Sheraton as my wife and I were very satisfied.
Stayed 1 night in Dec 2023
Response from The Hotel Management. on 5 Jan 2024
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.

10/10 Excellent

Gerald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Super friendly staff.
Stayed 1 night in Dec 2023
Response from Botros on 30 Dec 2023
Dear Gerald,Thank you for staying with us and your loyalty at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay.We look forward to hosting you again soon.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Botros on 26 Dec 2023
Dear Alexandre,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Excellent

Stherlie

Stayed 1 night in Dec 2023
Response from Botros on 26 Dec 2023
Dear Stherlie,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 Okay

James

Business traveller
Nothing special
Response from The Hotel Management. on 15 Feb 2024
Dear James,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 Terrible

GLENDA B

Response from The Hotel Management. on 15 Feb 2024
Dear Glenda,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Renovations impacted stay - it took almost an hour after check in to actually get into my room because none of the key cards worked. Staff was lovely helpful and apologetic, but never should have been put in a position where renovations impact access, safety and security.
Stayed 1 night in Dec 2023
Response from Botros on 5 Dec 2023
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Excellent

Stherlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll definitely use them again
Stayed 1 night in Nov 2023
Response from Botros on 2 Dec 2023
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 Excellent

Erica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location when our kids have soccer tournaments in the area. Close to shopping too!
Stayed 2 nights in Nov 2023
Response from Botros on 2 Dec 2023
Dear Erica,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 Excellent

Ashley

Business traveller
its hard to find my way around
Stayed 1 night in Nov 2023
Response from Botros on 8 Nov 2023
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night had no issues.There is a bit of noise from the highway but it lessened as it got later.
Stayed 1 night in Oct 2023
Response from Botros on 4 Nov 2023
Dear Peter,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 Okay

Jake

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was nice and helpful, the rooms were old first room the ac would turn off and lights would flicker constantly, was moved and the lights still flickered in the new room.
Stayed 3 nights in Oct 2023
Response from Botros on 1 Nov 2023
Dear Jake,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 Okay

Sandra, Lakewood

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Food was left on the table out side the elevators on the 3rd floor for over a day, uncovered smelly food.
Stayed 1 night in Oct 2023
Response from Botros on 1 Nov 2023
Dear Sandra,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 Okay

Stherlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room doors slam loud. That's a bit disruptive late at night. Other wise, my room was beautiful. Very clean, spacious. Friendly staff. Conveniently off I90 and lots of food in the area. Will book again.
Stayed 2 nights in Oct 2023
Response from Botros on 1 Nov 2023
Dear Stherlie,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 Terrible

Santiago

Disliked: Staff & service
Disrespectful staff, bad experience
Stayed 1 night in Oct 2023
Response from Botros on 23 Oct 2023
Dear Santiago,Thank you for sharing your feedback about your stay with us. We are saddened to hear your comment about our Staff being disrespectful. We are usually known for our attentive and friendly staff who treats each guest with the same respect. We are truly sorry you felt differently and therefore we would like to apologize.Please feel free to send me more details about your unpleasant interactions with the staff if you would like for further investigation.We hope you will be giving us another chance and returning to our hotel in the future.Sincerely,

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very helpful and friendly. We had a problem with the bathroom was very loud and they gave us a new room. Thank you for your services and much appreciated.
Stayed 4 nights in Oct 2023
Response from Botros on 18 Oct 2023
Hi Hector,Thank you for staying with us at the Sheraton Framingham hotel.We appreciate you taking the time to review your stay with us. we are glad you enjoyed your stay.Looking forward to hosting you again soonSincerely,

8/10 Good

Saima

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Reasonable
Stayed 2 nights in Oct 2023
Response from Botros on 1 Nov 2023
Dear Saima,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Medieval looking hotel !!
Clean tidy nice bed and big room - staff very nice
Stayed 1 night in Oct 2023
Response from Botros on 1 Nov 2023
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

6/10 Okay

jeremy

Liked: Cleanliness
It was ok
Stayed 2 nights in Oct 2023
Response from Botros on 16 Oct 2023
Dear Jeremy,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

2/10 Terrible

SUSY ELLEN

Travelled with family
I am extremely disappointed with the hotel services. We had a good stay, great cleanliness, despite some stains on the carpet in the room and bathtub. However, I forgot a bag with shoes in the closet. I called for 4 days in a row and no one could tell me if they had found the bag. Until on the fourth day the attendant told me that the bag was not found. My fault for forgetting the bag. But how did they not find it if it was in the closet? This shows the terrible character and dishonesty of the employees at this hotel. I no longer trust staying there and knowing that someone from cleaning could come into my room and something would disappear. Unfortunately, otherwise I would make a good review.
Stayed 3 nights in Oct 2023
Response from Botros on 14 Oct 2023
Dear Susy Ellen,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Botros on 1 Nov 2023
Dear Mark,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Justice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming! Check in was smooth & easy. Great Hospitality! Highly recommend
Stayed 1 night in Sep 2023
Response from Botros on 3 Oct 2023
Dear Justice,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,Sheraton Framingham Hotel

10/10 Excellent

Angela

Stayed 1 night in Sep 2023
Response from Botros on 23 Oct 2023
Dear Angela,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Botros on 2 Oct 2023
Dear Maria,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 Excellent

scott

Stayed 1 night in Sep 2023
Response from Botros on 2 Oct 2023
Dear Scott,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from Botros on 23 Oct 2023
Dear Eric,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

8/10 Good

Simone

Stayed 1 night in Sep 2023
Response from Botros on 16 Oct 2023
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

10/10 Excellent

Simone

Stayed 2 nights in Sep 2023
Response from Botros on 16 Oct 2023
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Team

8/10 Good

Linda

Stayed 1 night in Sep 2023
Response from Botros on 1 Nov 2023
Dear Linda,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Rachida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Botros on 25 Sept 2023
Dear Rachida,Thank you for staying with us at the Sheraton Framingham Hotel.We appreciate you taking the time to review your stay, and we are glad you enjoyed it.Looking forward to hosting you again soon.Sincerely,

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Botros on 13 Sept 2023
Dear Kevin,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 Excellent

Lavanya R, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Botros on 12 Sept 2023
Dear Lavanya,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023
Response from Botros on 2 Oct 2023
Dear Jennifer,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

2/10 Terrible

Amelia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Botros on 1 Nov 2023
Dear Amelia,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service
The property was under construction. Thus the elevator and hallways were extremely hot.
Stayed 2 nights in Sep 2023
Response from Botros on 13 Sept 2023
Dear Angel,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Botros on 6 Sept 2023
Dear Christopher,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, so we hope you give us another chance and choose to stay with us to provide you the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team