Dear Nixalis, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and could not enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management

Dear rabi, Thank you for writing a review of our hotel. We apologize for the discomfort and frustrations caused by the cleanliness issues you mentioned and will work with our housekeeping and pest control team to improve it. Considering this a rare incident, please revisit us and allow us to serve you with better memories again! Sincerely,Hotel Management

Dear Nikki, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience at the location you like. Sincerely,Hotel Management

Dear Anthony, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Keosha, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during your next visit to the area.Sincerely,Hotel Management

Dear Scott, Thank you for choosing us and sharing your feedback. We are delighted to hear that you found Extended Stay America to be a good value for your money! Our goal is to provide affordable accommodations without compromising on quality. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Jay, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear John, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Barry, Thank you for the specific feedback about your stay. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. However, we are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Nidhi, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Brad, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit, had a wonderful time, and enjoyed your well-maintained suites. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Zorilis, We're thrilled to hear that you loved your stay at Extended Stay America! Your positive feedback means the world to us, and we can't wait to welcome you back for another wonderful experience this weekend. Thank you for choosing us, and we look forward to hosting you again soon!Sincerely,Hotel Management

Dear Charlene, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and secure stay with us. We hope that apart from a few issues you had an overall positive stay. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for the inconvenience you encountered during your stay. The prolonged check-in process and cleanliness issues are unacceptable, and we deeply regret any discomfort caused. Your feedback is invaluable, and we assure you that we are addressing these issues internally to enhance our services. We understand your disappointment, and we appreciate your understanding. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a significantly improved and more pleasant experience.Sincerely,Hotel Management

Dear Rachael, Thank you for being our guest at Extended Stay America. It is glad to know you had a good time. However, we hope you will accept our apologies for the inconvenience. Your observations have been duly noted. We promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Guest, We appreciate your feedback regarding the pillows and apologize for any discomfort caused. Our team aims to ensure a comfortable stay, and we'll consider your comments. If there's anything else you'd like to share or if there are specific ways we can enhance your experience, please feel free to let us know. We value your input and hope to provide a more pleasant stay in the future.Sincerely,Hotel Management

Dear Poliana, We appreciate your feedback and are sorry your experience did not meet your expectations. Your comments are essential, and we're constantly working to enhance our services. We value your input and hope to provide a more positive experience. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Brian, Thank you so much for your honest review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback about your stay at our hotel. We're glad our staff was friendly and helpful, but we're disappointed to learn about the cleanliness and pest issues you experienced. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. We will be taking steps to address these issues promptly and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Julie, Thank you for choosing us and sharing a review of your visit. We appreciate your understanding during our renovation period. While we work on improving our facilities, it's great that you found the bed comfortable. We hope the changes will enhance your future stays. Thank you for your patience, and we look forward to welcoming you back once our upgrades are complete.Sincerely,Hotel Management

Dear Ray, Thank you for your review of our hotel. We apologize for any inconvenience caused by the overbooking that affected your recent hotel reservation. We truly understand that this has caused frustration and disappointment. Despite our best efforts, unforeseen circumstances can sometimes lead to such a situation. Please note that we take this matter very seriously and are actively reviewing our procedures to minimize the chances of such incidents happening in the future. We hope you will give us another opportunity to provide you with a more positive experience soon.Sincerely,Hotel Management

Dear Megan, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. The efficient front desk team is always here to help you; never hesitate to connect with them. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Robert, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Ted, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. Our front desk team is always attentive and joyful to talk to. However, we are sorry for the smell concerns during your time with us. Our team is working to address these problems and ensure they are adequately addressed. Please return, and we enjoy another seamless trip when you travel to our area.Sincerely,Hotel Management

Dear Brian, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. Thank you for highlighting our spacious, comfortable rooms and service. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely,Hotel Management

Dear Dmitrii, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are delighted to read that you had such a wonderful experience, from our convenient location to your interactions with our excellent team. Thank you for mentioning how much you enjoyed our associate Natalia's exceptional service. We will share your compliment with her and the team to let them know their efforts are appreciated. We are also glad that you loved the parking space. It was a pleasure having you as our guest, and we hope to be your hotel of choice every time you visit Boston.Sincerely,Hotel Management