Ratings based on 609 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

easy check-in

Posted 26-Apr-2017
Cons: Needed to replace alarm clock
nice room , clean and comfortable, easy check-in .. however the alarm clock did not work, it gave wrong time and could not be corrected.. alarm did not work at all.. it should be replaced
1 out of 5
by A verified traveller from Boston, MA

Do not stay here.

Posted 22-Mar-2017
We attended a conference and looked for hotels in Marlborough. Online the Best Western was rated top in the area so we booked with them. What a mistake. The outside of the building is not being maintained properly. The inside is old, dirty and falling apart. The carpet was discussing. The bar was covered in years of gunk. The room was stale and extremely hot. The grout was moldy. The sink had pieces of soap in the drain and the water did not go down with ease. The water was cold. We decided to not shower. The wallpaper was peeling. There was no refrigerator or microwave. The furniture was stained and fraying. One of the reasons we chose this hotel over others nearby was not only due to their higher ratings but also their pool. The pool was so chlorinated, upon entering the pool area our eyes burned and it was difficult to breathe. You could see the difference in the pool water due to the chlorine. There was also a lot of hair floating on top. Needless to say, we did not use their facilities. We were also looking forward to their included breakfast but after seeing all of this we decided to skip breakfast as well. I would not use this hotel and would not recommend it to anyone else.
4 out of 5
by Steven

This traveller left a rating score only Posted 15-Feb-2017 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Feb-2017 on Hotels
5 out of 5
by A verified traveller

Great location and reasonable priced

Posted 31-Jan-2017 on Hotels
The hotel in general is very nice, well kept and has very friendly staff. The only negative part of my stay, and this was not the hotels fault, was there were two major groups staying there at the time, so it was very busy. One of the groups was associated with a kids hockey tournament. I can't recall encountering so many kids whose parents basically let them run loose and unsupervised throughout the hotel. They rode elevators constantly, often making sure to hit every floor for no reason; constantly running throughout the hotel, etc. Had I known about this gathering, I most likely would have chosen elsewhere. If I were to stay at this hotel again, I would certain ask whether they were hosting any large groups/gatherings before making reservations.
5 out of 5
by Cynthia

This traveller left a rating score only Posted 24-Jan-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the Rinks

Posted 12-Jan-2017
Clean, comfortable and excellent hot breakfast buffet.
5 out of 5
by Joann

Gest place to stay

Posted 09-Jan-2017 on Hotels
The hotel staff was very friendly, including those in the breakfast restaurant. Front desk was helpful. Room was comfy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fall River MA

Centrally located, all the amenities.

Posted 26-Dec-2016
There were a few people that made my trip special. First, Jeff, each morning at breakfast he greeted me with a smile and a gracious attitude. Breakfast was delicious and served in an actual restaraunt, rather than a room with just pastries and yougurt. Second is Deborah, she was kind and thoughtful seating us with a welcoming vibe and a quick chat. Next is Ayaan, she was accommodating and friendly, wishing us a Happy Holiday and making us feel like family. Cameron was quick and polite when checking us out. Very professional-a real class act. Jared checked us in and upgraded us to a deluxe room! He was knowledgable and made sure to meet each need that arose with patience and decisive action. The gym was great, the pool was beautiful and the hotel itself is set way back, very quiet. I found a great nail salon and there's a starbucks right around the corner. Minutes from a mall and several great restaurants the location can't be beat.
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Dec-2016 on Hotels