Indoor pool

Reviews of Ashdown Park Hotel & Country Club

4 out of 5
Ashdown Park Hotel & Country Club
Wych Cross, Forest Row, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 239 out of 451 reviews" "
Rating 8 - Good. 137 out of 451 reviews" "
Rating 6 - Okay. 53 out of 451 reviews" "
Rating 4 - Poor. 16 out of 451 reviews" "
Rating 2 - Terrible. 6 out of 451 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, gorgeous views from our room and thoroughly enjoyed eating in the restaurant whilst someone played the piano. The pool was especially tranquil, had it to ourselves the two times we used it. If everywhere had such nice changing facilities I'd swim everyday. Will definitely return.
Stayed 1 night in Mar 2024

2/10 Terrible

aditya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
double charged for child promised services not delivered decent breakfast over expensive and tasteless restaurant - brasserie
Stayed 1 night in Jan 2024

10/10 Excellent

Norman Kane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Absolutely brilliant place to stay. Snooker, table tennis, pool, spa, golf and even tennis although the rather not permitting on our stay for outdoor activities. Food and drinks superb too. Lovely place would definitely recommend
Stayed 2 nights in Dec 2023

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay . The food was very good and we were made very welcome by the staff. However the lighting in our bedroom wasn’t good. We like to read and the only place you could read was in bed. Our bathroom was looking rather dated.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, a very special place
Stayed 1 night in Dec 2023

8/10 Good

Fathima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th visit. The building and lands around it are still gorgeous but the amenities seem to have gone down a little. They no longer have the steam room in the ladies changing room which is a real shame and their spa treatments are just way too expensive, so unfortunately we gave them a miss this time.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Second time staying here...first time Nov 21...enjoyed as much as then. Arrived at 1130 and can use Spa facilities before check-in time... however our room was ready on arrival so we put bags in room and then went off to Spa area Difference in breakfast set up..last time was menu choices taken at table...now buffet help yourself, however just as delicious and lots to chose from...cooked full English, fresh fruits yoghurts. Cereals pastries cheeses smoked salmon, juices .. tea coffee snd toasts bought to your table. . Staff very attentive over the weekend . Bed turn down service in evening very nice touch.
Stayed 1 night in Nov 2023

8/10 Good

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jean-Philippe

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
We come to this hotel quite frequently but this is the first time we booked through Expedia. Not Expedia's fault but the room we had was a tiny one with a small double bed, the TV remote didn't work properly so had to press the buttons on the TV, the shower control fell off. We have had a good experience in the past, but this time fell well below the level we have had in the past for the money we spent. The restaurant was excellent as ever, although there was one waiter who seemed very eager to please, almost un-genuine. Difficult to say, but I certainly don't expect anyone to bow to me at a hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wouldn’t go back
Booked this for my husband’s birthday and upon arrival we were so impressed at the hotel grounds and it’s a beautiful setting. We arrived and sat down for a drink. It took us a long time to find someone to serve us and we sat outside where all the tables were either dirty or had glasses left there for some time. We ordered 2 orange juices and lemonade and it came to a staggering £20.70! Just couldn’t believe it. The hotel emailed me the bill before checkout and I replied saying that amount was ridiculous for 2 soft drinks but they didn’t reply. A couple of members of staff were a little abrupt and overall sensed some disengagement. It was a shame as it was a rare weekend away but it wasn’t as I expected sadly so I wouldn’t return.
Stayed 1 night in Sep 2023

8/10 Good

Jasleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Travelled with partner
Disliked: Amenities
Was placed in a room that was unbelievable far from the main entrance. No lift for luggage and it had a terrible buzzing noise from a boiler that made us change rooms so we could sleep. Was placed next to a room with a crying baby at 5 AM. Spoke with the staff about our disappointment and unacceptable room allocation. They said sorry.
Stayed 1 night in Oct 2023

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful escape
The hotel was absolutely stunning and the grounds were gorgeous. It felt like a real luxury place. Our room was huge (deluxe) with a gorgeous jet bath. Although the decor is very dated, it didn’t take away from the experience. The view from our room was magical. The breakfast was delicious and such good quality.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Average stay
Pretty average. Place is showing signs of tiredness. Could do with an update throughout.
Stayed 1 night in Sep 2023

8/10 Good

Kiran, Trinity Beach

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location
Stayed 2 nights in Sep 2023

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Most staff especially Paul was welcoming hospitable knowledgeable and engaging, except unfortunately the young lady receptionist who was argumentative and inappropriately took method of payment
Stayed 1 night in Sep 2023

6/10 Okay

Brad

Disliked: Staff & service, property conditions & facilities
It's a shame that the owners do not keep care of this hotel. It is a beautiful park, castle and there is quite a lot one could enjoy here at the right time of the year. However, the hotel seemed very lonely during our visit. The rooms need a good cleaning. With exception of only one member we encountered in the tea room, the staff is not at all trained or polished. Unfortunately we were there at a very warm time and the hotel was not a all prepared to deal with this kind of weather. They offered us a fan that was about strong as a light whistle blowing. After further pursuing the matter, the second day we were told that there were rooms with air conditioning, in fact. This after we spent a night in a room where the temp measured 87 degrees fahrenheit. Again, a sever lack of understanding from the staff. I would Recommend a stop by from anyone in the area to see the gardens and the building itself, but find another hotel to stay and you will be much happier.
Stayed 2 nights in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Ashdown not as good as previous stays.
I have stayed here many times and always enjoyed it but the hotel seems to have dropped their standards. The interior of the hotel was looking tired with flaking window frames and sills. In my room the curtains would not close, the light above the sink was broken so shaving was difficult and the wi fi was very poor. The bar was being run by only one girl and probably needed two more helpers.
Stayed 1 night in Aug 2023

10/10 Excellent

Carley

Stayed 1 night in Aug 2023

8/10 Good

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay as always. No-longer doing a la carte breakfast menu which is a shame, and certain cutbacks in provision of toiletries etc is also disappointing, but still a fantastic hotel with expansive grounds, friendly staff, and sense of established presence.
Stayed 3 nights in Aug 2023

6/10 Okay

charles

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
What I liked: The views and nature. Did not like: On site is restaurant is way over priced for the quality golf equipment is old and worn out Pay for 4 star luxury and get 3 star results

4/10 Poor

Weronika

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointed and overpriced.
I'll start with the staff who are super friendly and very helpful. Unfortunately the standard of the hotel is definitely not 4 stars and we were really disappointed. It's an old hotel and I can understand renovations are challenging but we have paid a very high price (over 500gbp per night) and it felt like a waste of money. What bothered us: king size bed that in fact was 2 mattresses put together - very uncomfortable, no basic kettle / coffee machine in the room, no AC in the room, food was horrible at breakfast and despite having to book it, by the time we arrived there was barely anything left and it all looked horrible - left overs and dropped pieces of food on the buffet table not cleaned up - just disgusting frankly. The hotel smells badly in different parts of it - gives a horrible impression as you walk through it. What we liked: beautifully maintained garden and grounds around the hotel and staff service. Sadly that's all we liked.
Stayed 2 nights in Jul 2023

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
House keeing absolutely superb. We were so well looked after. Service in restaurant outstaning. Food first class.
Stayed 2 nights in Jul 2023

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall we had a nice time. The staff were friendly and helpful and the food and drinks were good. Our stay was however impacted by the fact that the room hadn't been cleaned when we entered (a mis-communication between Front Desk and Housekeeping I think they said) and that the bed was broken, which obviously we didn't find out until bedtime. There was also cobwebs and dirt in places that you wouldn't expect if a thorough inspection of these sorts of things was being done - e.g. chandeliers in the fancy dining room and what looked like dried blood over the wall in the downstairs ladies toilets. So overall it felt like the bones of the hotel were good, but more attention was needed to the detail, as it's not a cheap place to stay.
Stayed 1 night in Jul 2023

6/10 Okay

Steven

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Carly

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Staff polite and pleasant. Buffet breakfast unfortunately cold.
Stayed 1 night in Jun 2023

6/10 Okay

Matt

Travelled with partner
Disliked: Staff & service
The property is stunning and location beautiful Staff tried really hard but waiting staff were totally chaotic. Had to order wine for dinner 4 or 5 times, only to be told it had run out. Arriving at dinner we weren’t greeted for ages, then sent out into the holding bar, only for other couples to be seated first. The rooms a little dated for the price The golf is fun and very cheap. Nice pool
Stayed 1 night in Jun 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting and interior. All round great place to stay!
Stayed 2 nights in Jun 2023

2/10 Terrible

Sharon

Stayed 1 night in May 2023

6/10 Okay

Stuart

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Wish we’d stayed elsewhere
Shabby, dirty, poor service, broken jacuzzi , not really a spa (no sauna or steam room) and items added to restaurant bill that were not delivered as they didn’t have them!
Stayed 1 night in May 2023

6/10 Okay

yvette

Travelled with partner
Liked: Cleanliness, staff & service
DBB rate was not great value. Mould in the hot tub area. The main house is gorgeous and the grounds incredible.
Stayed 1 night in Apr 2023

8/10 Good

Heena

Stayed 2 nights in Apr 2023

6/10 Okay

S

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing
Disappointing. Doesn’t meet expectations. Positioned as a luxury hotel, featured in johansens (Conde Nast), but in reality it’s a marvellous building that houses a jaded hotel with relatively unkempt grounds. Most fixtures and fittings are from the 90’s with few meaningful updates. It reminds me of the architectural refits of old buildings in the 80’s/90’s with an oversupply of security-glass fire doors, oddly dissected rooms and nasty carpets. Maintenance clearly keep on top of this well - a Herculean task - but that’s not enough. The hotel needs money spent on the aesthetic. Most importantly, coordinated by a fresh and dynamic pair of eyes. Wasn't expecting Lime Wood… The exterior is imposing and grand. Unfortunately the arrival experience was weak. The entrance to the hotel features a council office style rubber welcome mat, half obstructed by a plywood ramp that might be suitable for a slimline golf trolley or roller cabin bag? Reception welcome was underwhelming. Not intuitive or engaging. Oddly, if you book a master suite (the best room/suite, but with dubious allocation) you get given a room number, no acknowledgement of a suite booking and you’re sent off with the porter. Nothing special, person centred or rate appropriate about the experience. Did I complain during my stay? No. I felt the reception staff were disinterested. On check-out, did they ask if we enjoyed or stay? Any conversation at all? No. F&B staff is good. More to say, but there’s no more space.
Stayed 1 night in Mar 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Full English breakfast !
Room large & comfortable. The Full English breakfast was the best I have had for a long time! I stay in at least one hotel nearly every week so I'm in a position to judge!
Stayed 1 night in Mar 2023

6/10 Okay

Jo

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

christopher

Stayed 1 night in Mar 2023

8/10 Good

Bernard

Stayed 1 night in Feb 2023

10/10 Excellent

Deepesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Miss Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Posy

Stayed 1 night in Feb 2023

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Feb 2023

4/10 Poor

Chris

Stayed 1 night in Feb 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Caroline

Stayed 1 night in Jan 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
We had a wonderful stay that included two excellent meals and a lovely afternoon at the spa. We particularly enjoyed the beautiful grounds and chapel with its unique stained glass windows. Although not cheap this hotel is incredibly good value for money.
Stayed 1 night in Jan 2023

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous buillding
Fabulous building in wonderful parkland.We enjoyed swimming pool, gym, jacuzzi and tennis. They had no sauna nor steam room. Our bedroom was nicely decorated and lovely. Breakfast was excelent. We could choose anything we wanted. The only negatives were that they forgot to put bathrobes in our room. Shampoo and bathgel were not quite enought for two people. I didn't ask for more as we had shower at the swiming pool. All in all it was memorable experinece.
Stayed 1 night in Dec 2022