Ratings based on 130 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from London

Great bed and view. Interesting "bathroom"

Posted 16-Sep-2017
The man who checked us in was lovely. He forgot to give us two keys so we went back down to get another. There was another man who served us and he was almost rude. Huffing and puffing at our request for another key. The bedroom was comfortable but old fashioned. Huge, very comfortable bed. Decent TV and hairdryer. Nice balcony. Bathroom was not nice. It was like a portacabin and dirty. weirdly laid out where the towels are hidden behind the door. The floor was creaky and felt unstable. The staff who checked us out were lovely, efficient and professional. We didn't use the golf course or the spa so they may have been nice, we don't know. We are a bit snobby of hotels (just so you know!). It was expensive though for what it was.
4 out of 5
Recommended
for Everyone
by A verified traveller from carterton, oxfordshire.

jim17369

Posted 30-Aug-2017
Pros: the room, the service in the restaurant. the shower was easy to use with plenty of hot water.
Cons: the sink in the bathroom was very shallow, and did not hold much water. inform guests when there is a problem with the pool or hot tub ect.
Location: Woodbridge was near by, the hotel has a golf course and crazy golf too.
when we arrived we were given a very warm welcome, were we planning on eating at the hotel that night. how great the Leisure facilities were. but when we got to the pool the hot tub was not working nor the steam room, the pool was a lillte cool, but ok. we made them aware that the reason why we had chosen this hotel was because of the leisure facilities, as my wife has a back issue. They then made the offer of the Thermal spa at no cost, which we accepted. The meal there that night was good and breakfast was great, the food was hot, the service was very fast, no complaints.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely facilities

Posted 23-Aug-2017
Pros: Facilities.
Cons: Nothing.
Location: You need a car but plenty to do close by.
Good swimming pool and gym. A running track around the grounds. Room was quiet and comfortable.
2 out of 5
by A verified traveller

Posted 03-Aug-2017
Allocated didabled room ... When asked to move charged a significant per night supplement
4 out of 5
Recommended
for Everyone
by A verified traveller from Leicestershire

Very nice hotel with excellent staff.

Posted 22-Jul-2017
We had a most enjoyable stay. The room was comfortable and the staff friendly and efficient.
5 out of 5
Recommended
for Everyone
by A verified traveller

Repeat visit

Posted 22-Jul-2017
Pros: setting
Cons: No
Location: N/A
A very good venue for a luxurious overnight whether playing golf or not
3 out of 5
Recommended
for Everyone
by A verified traveller from C

Great location ,nice pool and friendly staff

Posted 10-Jul-2017
Hotel is set in a really nice location. The Pool is very good . Dinner was excellent both nights. Dispite the wait and forgotten drinks. Breakfast was OK .. Bacon could be crisper Sausages were overlooked'and a bit salty . The scrambled eggs which were cooked to order were cold and hard . The room although clean was very dated . I was given an invalid room which had a horrible bathroom, with a wet room the shower was covered in lime scale which looked really unhygienic. I could not bring myself to use it ,so showered in the Spa on both days . There is no air con in the rooms they do have a fan , but it was a very hot weekend .I was offered another room on the second night but I could not be bothered to move by then . Some of the staff were really genuinely pleasant Kris and Tom and the slightly older( sorry )Ladies at Breakfast and the Spa. I did not think breakfast was award winning .There was no real difference between this Breakfast and the recent Premier Inn one I stayed ,except some of the staff were nicer here , some just need a bit more training . I have tried to be as constructive as possible.
3 out of 5
by Joe

Family Catch-up

Posted 22-Jun-2017 on Hotels
Generally the hotel was satisfactory, but there were issues with supply of hot water when we arrived, the room phone was not working and nor was the heating. We had a good sized room with a big bathroom. It was reasonably clean, the bed was good and it was quiet. Service in all parts of the hotel was good.
4 out of 5
by Sharon

This traveller left a rating score only Posted 11-Jun-2017 on Hotels
4 out of 5
by Joe

Nice golf course

Posted 10-Jun-2017 on Hotels
Generally the hotel was good...clean, good facilities and good size room. However, heating did not work and the phone was broken.