1 bedroom, in-room safe, desk, iron/ironing board

Reviews of Red Roof Inn PLUS+ Boston - Woburn/ Burlington

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 285 out of 1016 reviews" "
Rating 8 - Good. 261 out of 1016 reviews" "
Rating 6 - Okay. 184 out of 1016 reviews" "
Rating 4 - Poor. 137 out of 1016 reviews" "
Rating 2 - Terrible. 149 out of 1016 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is tons of trash all around
Stayed 2 nights in Mar 2024

4/10 Poor

Glen

Travelled with family
Disliked: Staff & service
Did not get my full deposit back, left room as found it aside from trash can had trash in it upon leaving
Stayed 2 nights in Mar 2024
Response from Management on 28 Mar 2024
Sorry for your recent experience.

4/10 Poor

Monique

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were pit bulls in the room accross from mine just barking at everything
Stayed 2 nights in Mar 2024
Response from Management on 27 Mar 2024
Sorry for your recent experience.

8/10 Good

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute booking. Everything was good.
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thank you for the feedback.

6/10 Okay

edward

Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on 24 Mar 2024
Hello Edward, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Meruyert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything!
Stayed 2 nights in Mar 2024
Response from Management on 21 Mar 2024
Thank you for the feedback!

2/10 Terrible

Alicia

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 20 Mar 2024
Sorry for your recent experience.

10/10 Excellent

Reginaldo

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 15 Mar 2024
Dear Reginaldo, We at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Oksana

Good
Stayed 2 nights in Mar 2024
Response from Management on 13 Mar 2024
Thank you for the feedback!

2/10 Terrible

Daniel

Travelled with group
This must be a joke asking this question, pictures online are deceiving, I guess you get what you pay for, the only thing decent about this place is the sink
Stayed 3 nights in Mar 2024
Response from Olivia RediResponse Specialist on 10 Mar 2024
Thank you, Daniel, for telling us about your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. The situation you described is truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds and bathroom was clean
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 10 Mar 2024
Thank you, Robert, for telling us about your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. I am glad that you were pleased with the cleanliness of your bed and bathroom. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bikram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024
Response from Management on 8 Mar 2024
Thank you for the feedback Bikram!

6/10 Okay

Jovanica

Liked: Staff & service
I remember the last time I was there it was clean and that elevator is dirty and it’s making so much noise it bumped when you get on it I hope no one got stuck’ the staff is very friendly and also it needs to be more clean my room was a little dirty I had to check out the same day that I Checked in the place has changed…
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 2 Mar 2024
Thank you for taking a moment to leave a review, Jovanica. The staff and I at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON appreciate your 3/5 score following your stay. I am thrilled that you found our staff to be friendly. However, you stated that the elevator was dirty, the noise mentioned and the other listed concerns dampened your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

4/10 Poor

Dawn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself was a little dirty, hair in the bathtub small things like that. Lots of cigarette smell in the hallway. However it’s very close to the train station which was convenient for getting in and out of Boston. Our keys also stopped working the third day of our trip and we had to wait a little while for that to get fixed bc there was only one person working. The staff who helped us however, genesis was fantastic! Super friendly and accommodating. They were hands down the best part and face of the hotel.
Stayed 3 nights in Feb 2024
Response from Management on 20 Feb 2024
Sorry for your recent experience.

6/10 Okay

Brian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 19 Feb 2024
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Ronim

Response from Management on 16 Feb 2024
We appreciate the feedback.

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 14 Feb 2024
Sorry for your recent experience.

10/10 Excellent

Alondra

Stayed 2 nights in Feb 2024
Response from Olivia RediResponse Specialist on 21 Mar 2024
Hello Alondra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Ailton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good option for the price! Reliable internet connection and easy access to food shopping and restaurants.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on 7 Feb 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. Ailton, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel was a good option for the price, the reliable internet connection, and you were pleased with the convenience of our location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Ailton, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities
The price was fair for the quality of the rooms. The staff were extremely professional and proficient. The rooms are dated and could use some touch up and/or deep cleaning. But, overall price matched quality. I would stay here again.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 6 Feb 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. Charissa, I am happy to read your comments about our fair prices for the quality of our rooms, our extremely professional and proficient staff, and all the other kind remarks mentioned. However, you indicated that the upkeep and cleanliness of the rooms dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how I was so close to stores. Everything was walkable. Easy in & out
Stayed 3 nights in Jan 2024
Response from Chirell RediResponse Specialist on 29 Jan 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience in being in close proximity to stores. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Guyvens

Liked: Cleanliness, staff & service, property conditions & facilities
Thx
Stayed 3 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on 19 Jan 2024
Dear Guyvens,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest here at our Red Roof Inn PLUS+ Boston - Woburn/ Burlington. We continually work to improve our hotel, so I really appreciate you providing us with your feedback regarding having a breakfast buffet. We will be sure to note this for future endeavors.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

10/10 Excellent

edward

Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 18 Jan 2024
Dear Edward,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 16 Jan 2024
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Valentina, Lowell

Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 16 Jan 2024
Hello Valentina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Dwayne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in very poor condition. Had trouble at check-in, trouble entering room and got locked out of the room several times as the security latch would get caught.
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 14 Jan 2024
Hello Dwayne,Thank you for choosing our Red Roof Plus+ - Boston Woburn/Burlington. We're disheartened to know that you felt our hotel was in poor condition and that there were issues with the security latch. We apologize for any inconvenience caused. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

8/10 Good

Dimy

Stayed 3 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on 12 Jan 2024
Thank you for taking a moment to leave a review, Dimy. The staff and I at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Good

I

Liked: Cleanliness, amenities
There are a lot of restaurants nearby, that can do delivery via DoorDash.
Stayed 7 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on 11 Jan 2024
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington appreciate your 4/5 score following your stay. I am happy that our close proximity to restaurants pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
Cold no heat
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 4 Jan 2024
Hi Susan,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. Please accept our most sincere apologies for any hinderance during your stay with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,RedRoof Management

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 3 Jan 2024
Hi Daniel,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gabrielle RediResponse Specialist on 11 Jan 2024
Thank you for taking a moment to leave a review, Vanessa. The staff and I at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Andre

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 31 Dec 2023
Hi Andre,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

2/10 Terrible

Lillian, Woburn

Stayed 3 nights in Dec 2023
Response from Oniel Rediresponse Specialist on 1 Jan 2024
Hi Lillian,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Dor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t waste your money on that place
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on 26 Dec 2023
Hello Dor, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Kervin

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on 26 Dec 2023
Hello Kervin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Jose M.

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 20 Dec 2023
I appreciate the time that you took to share your sentiments with us, Jose. Our team at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Romario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on 17 Dec 2023
Hello Romario, The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Siobhan

Stayed 1 night in Dec 2023
Response from Management on 17 Jan 2024
Thank you for the feeback!

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 14 Dec 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the general accommodation not being to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service
The microwave in the room was not working. The inside of the coffee maker was very dirty and there was already used coffee inside. the safe in the room didn't work and was a decoration . some of the tv remote control buttons didn't work . Now most hotels have charger for electric cars, but you didn't have one. The walls were so thin that we could hear the neighbors talking, The sound of street cars was constantly
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on 12 Dec 2023
Hi Mahmoud,Thank you for being our guest. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the microwave, the safe and buttons on the TV remote in the room did not work amongst other concerns that caused your stay to be less than ideal. Please accept our most sincere apologies for how these issues impacted your overall experience. I am sharing your feedback with the management team in an effort to ensure that your concerns are addressed and the room be inspected. The staff and I appreciate your comments, as it will only help us to improve.Thank you for choosing Red Roof Inn PLUS+ Boston - Woburn/ Burlington. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof Management RediResponse Specialist

8/10 Good

Daisey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 10 Dec 2023
Hello Daisey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Ali

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Response from Samantha Rediresponse Specialist on 14 Feb 2024
Thank you for your positive rating, Ali. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I were so glad we earned your 4/5 score following your stay. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

Ana

Response from Management on 14 Feb 2024
We appreciate the feedback.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you guys
Stayed 2 nights in Nov 2023
Response from Olivia RediResponse Specialist on 9 Dec 2023
Thank you, Jose, for telling us about your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. Our goal is to provide a clean and comfortable accommodations for all our guests and we're proud to have achieved that with your visit prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for your review. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Mayele

Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 27 Dec 2023
Hello Mayele, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Brianna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets had hair and stains. There were ants in the room. The bathroom was dirty. I booked for two nights and only stayed the one because it was too yucky and they would not give me a refund for the second night.
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on 6 Dec 2023
Dear Brianna, We are sorry to hear about your recent experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the stained sheets, multiple encounters with pests, the cleanliness of the bathroom, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Red Roof Management

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the job I was doing
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on 5 Dec 2023
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. I am glad to read your comments about our hotel met your needs, resulting in a 5/5 score. Please know that we value you as our guest and appreciate your business. We hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management

8/10 Good

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Route 95 and 93
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 5 Dec 2023
Dear Bruce,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. It's good to hear that you found our hotel to be convenient to route 93 and 95, resulting in a 4/5 score. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back at Red Roof in the future! Sincerely,Red Roof Management

6/10 Okay

Suzanne

Disliked: Cleanliness, property conditions & facilities
Garbage everywhere as soon as you get off the elevator. Bags of garbage, boxes of garbage. It’s disgusting.
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Sorry for your recent experience.

10/10 Excellent

argyrios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Thank you for the feedback!