When we arrived the way to reception wasn’t obvious. Other guests were checking in & we weren’t acknowledged by staff whilst we waited, a simple “hello, I’ll be with you in a minute” would have helped. The check-in desk is in a tight area right by the bar which had a lengthy queue & we felt in the way with our bags.
We were staying in the Lovell room. As described on the website, cosy cottage style with beams, a very large bed & various amenities. The room was dark due to only a tiny window but this was understandable given the age & design of the place. There was noise from the restaurant & garden area & a strange humming every few mins. The main room issue was the faulty loo. We reported this & unfortunately it couldn’t be fixed & maintenance were not available as it was a bank holiday. Staff offered us another room just up the corridor with no fuss.
Wynchurch was a nice room with the same set up however there was a lot of noise as the bathroom seemed to be above the kitchen/outside store area & the bedroom faced the road.
Our stay coincided with the Minster Lovell beer festival hosted opposite. This meant lots of people & cars around & really loud live music until after 11. It was disappointing this wasn’t flagged to us at booking, check-in or dinner. We were hoping for a quiet, relaxing English cottage experience & this was tainted. It didn’t help that we had to keep windows open at night due to the heat, so it felt like we were at the festival!