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Reviews of Rodeway Inn Winston Salem Route 52

2 out of 5
Rodeway Inn Winston Salem Route 52
3810 Patterson Ave, Winston-Salem, NC

Reviews

5.0
Rating 10 - Excellent. 15 out of 227 reviews" "
Rating 8 - Good. 39 out of 227 reviews" "
Rating 6 - Okay. 57 out of 227 reviews" "
Rating 4 - Poor. 37 out of 227 reviews" "
Rating 2 - Terrible. 79 out of 227 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette burns on the sheets, dead roaches in shower, solicitation in the parking lot
Stayed 1 night in Apr 2024

10/10 Excellent

Leondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay on 13 Feb 2024
Thank you for your business

4/10 Poor

Cynthia

Stayed 1 night in Jun 2023
Response from Jay on 12 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn Winston Salem Route 52.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE
DO NOT STAY HERE IF YOU VALUE ANYTHING ANOUT YOUR LIFE! This place should not be listed on any site for sale never mind hotels.com. Drug dealers, hookers, strip bar to mention a few. Bedrooms really firstly and smelly. Left after 5 minutes and booked somewhere else. Hotels.com refused to refund but will chargeback on credit card for failed services not supplied. These places need vetted before being allowed on these “reputable” sites
Stayed 1 night in Jun 2023
Response from Jay on 13 Jun 2023
Barry R you have not had a room at our property so how can you review it

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER STAY HERE
DO NOT STAY HERE! This place is beyond a joke, it should not be listed on hotels.com. Drug deals going on in the car park, hostile residents, adult superstore shares same car park, we were followed to our room by the drug dealers. We left after 5 minutes as it’s not safe and rooms were dirty and defo had bed bug as we came out scratching. Both the hotel and hotels.com refusing to refund even though hotels.com know we booked somewhere else through them to stay the night elsewhere. Will do a charchback through Amex. DO NOT BOOK HERE.
Stayed 1 night in Jun 2023
Response from Jay on 13 Jun 2023
Show us proof of your stay at our property first

8/10 Good

Aaron

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms were nice.
Stayed 1 night in Jun 2023
Response from Jay on 3 Jun 2023
Thank you for your review

2/10 Terrible

Cleveland

Disliked: Staff & service
I tried to check in at 4:45 am on the 18th . I was told by the receptionist that my reservation was expired so I lose my $80 guaranteed protection reservation?
Stayed 1 night in May 2023
Response from Jay on 1 Jun 2023
This was after the night audit so it was the next day

4/10 Poor

laurence

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t clean and smelling
Stayed 1 night in Feb 2023

10/10 Excellent

Reyshawn

Liked: Cleanliness, staff & service
Great service
Response from Jay on 20 Jan 2023
Thank you for your 5 star review. We appreciate your business.

6/10 Okay

Tatianna

Disliked: Staff & service

8/10 Good

William

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
You get what you pay for
Nice no frills hotel. Staff was nice and helpful. Could have been cleaner, but was far from filthy. Is the perfect place if all you need is a place to sleep each night. 3 out of 5 stars
Stayed 2 nights in Nov 2022
Response from Jay on 29 Nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

Scott

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty
Stayed 1 night in Oct 2022
Response from Jay on 17 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Richard

Disliked: Amenities, property conditions & facilities
When I asked for a do not disturb sign they told me at first they could not find one and I would need to call each morning to request a do not disturb notice. When I called in the morning they said they did not offer a do not disturb option. Place was noisy with a heavy machinery business next door that opened early each morning.
Stayed 2 nights in Apr 2022
Response from jay on 22 May 2022
we do offer no service needed but not do not disturb anymore

6/10 Okay

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from hotel management on 3 Apr 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Steven B

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They kept my $100 deposit
I asked for a non-smoking room and they told me that I had to give them $100 cash in order to have one of those rooms and it's the deposit well when I checked out I didn't get any money back but I didn't think about it I feel the next day and I called them and they said oh it's too late our policy says that you can't have that money back if you don't ask for it it just infuriated me
Stayed 1 night in Feb 2022
Response from jay on 24 Feb 2022
That's not true someone else came to collect the deposit who was not linked to the room and he came after a week so the deposit was not given back as the money can only be returned to the guest and not to any one claiming to get the deposit back.

2/10 Terrible

De'Audre, Winston Salem

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Stains on the sheets on the bed
Stayed 2 nights in Feb 2022
Response from jay on 9 Feb 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Shawn

Disliked: Property conditions & facilities
Not for families
Not a good neighborhood, building is a bit rundown; took 15-20 minutes to check in and the same to check out. I picked a cheap place to stay and got what I paid for!
Stayed 2 nights in Nov 2021
Response from Jay on 29 Nov 2021
We are sorry you felt that way.

10/10 Excellent

Michael

Stayed 2 nights in Oct 2021
Response from Jay on 29 Nov 2021
Thanks for your excellent review. Hope to see you again.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHE gives INDIANS a BAD NAME..
Mistakenly got a smoking room that was HORRID!! Bedspread had multiple burn holes..furniture next to destroyed with burn marks..matress riduculously LUMPY bad SMELL W/two unuseable pillows....I asked if I could swap for a different room and was meanly told yes for an additional $100 fee, and then rudely hung up on after she told me this is how "I" do business. AND IT STUNK LIKE DEAD ANIMAL MIXED WITH YEARS OF SMOKING
Stayed 1 night in Sep 2021
Response from jay on 29 Sept 2021
You were given the rates for the Non Smoking room and you wanted it for cheap $48 not possible, go somewhere else. We gave you a nice room and our non smokings have deposit sorry

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2021
Response from jay on 26 Jul 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Verified traveller

Liked: Staff & service
It was easy to get to.
Stayed 1 night in Jun 2021
Response from jay on 8 Jun 2021
Thanks

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there
Ppl were yelling and screaming kicking door someone walk in my room with a key to the door just a complete mess
Stayed 1 night in May 2021
Response from Jay on 24 May 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
You have to pay $100 deposit for a non-smoking room. Service was just ok. I wouldn't recommend it unless you are looking for a super cheap place to crash for a night. I would not recommend for multiple days.
Stayed 1 night in Apr 2021
Response from jay on 3 May 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Never checked in tried to cancel booking and hotels. Com called rodeway hotel and girl working denied my refund and I never spoke with her I spoke to a man at 3am that morning
Stayed 1 night in Apr 2021
Response from jay on 1 May 2021
Some reservations are non cancelable and non refundable. Please make sure before you book you room.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Jay on 15 Apr 2021
Thank you for your business

2/10 Terrible

Ereca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t let the pictures fool you!
Not worth your stay unless you’re open to being next door to what appears to be prostitution and drug deals all day and night.
Stayed 1 night in Mar 2021
Response from Jay on 24 Mar 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else, your car would be better
Wish I could give it negative stars. Front desk clerk was ride and refused to give me anybody’s name. Room was gross. No remote control. Phone didn’t work. Internet code would not work. I’m a frequent traveler and this was overall the worst experience in a motel I’ve ever had. Wouldn’t stay here again if they paid me
Stayed 1 night in Feb 2021
Response from Jay on 3 Mar 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room wasnt cleaned enough and stuff were broken
Stayed 1 night in Oct 2020
Response from Jay on 28 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dezmond

Stayed 2 nights in Oct 2020
Response from jay on 22 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Eli, KC

Travelled with family
Disliked: Amenities, property conditions & facilities
Nothing unique about this property compared to others.
Stayed 1 night in Oct 2020
Response from jay on 22 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It smelled really bad all night. I had to go to car n gt a incense that i remember i had. Thank God.
Stayed 1 night in Aug 2020
Response from jay on 24 Aug 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like smoke. There was no trash can. No remote for the tv. And I think the motel is for prostitutes.
Stayed 1 night in Aug 2020
Response from jay on 10 Aug 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Tony, Bridgeport,WV

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived there was a $100 depoait for a non-smoking room which was not listed. The room was filthy. The bed was made and all but the floors were dirty, the shower curtain was questionable, and the shower walls had not been cleaned in some time. Weeft after being there for 5 minutea.
Stayed 1 night in Aug 2020
Response from jay on 10 Aug 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was 3 of us when we checked in there was 2 towels toilet seat was broken the next morning we asked for towels they didnt have any so when they called they gave me 1 stained towel 1 wash rag for 3 people and we saw a cockroach and there was a nasty strip club right in the same parking lol very dissapointed
Stayed 2 nights in Jul 2020
Response from Jay on 8 Aug 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from jay on 6 Aug 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
amgero
Air conditioner broke down in middle of the night flooded the floor woke up with heat exhaustion sick asked for refund got another room unwilling to refund it was 5am
Stayed 1 night in Jul 2020
Response from Jay on 12 Jul 2020
As soon as the guest said the air conditioner was dripping water which happens due to condensation sometimes, we offered to change the room and the guest was satisfied. They never asked for any refund or any such thing, they were happy with the other room.

2/10 Terrible

Taije, Winston Salem NC

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was non smoking and when I got there it smelled like cigarettes. The sheets and bed spread had holes in them. There was holes in the curtains. The room was overall disgusting. I see why it's non refundable.
Stayed 1 night in Jun 2020
Response from Jay on 15 Jun 2020
You checked in a smoking room and there was no deposit taken from you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, horrible service...
Staff was extremely rude. Room had roaches, towels and bedding were dirty, room was filthy. DO NOT STAY HERE!!
Stayed 1 night in Jun 2020
Response from Jay on 13 Jun 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from Jay on 31 May 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needless to say
Needle found in cushions of chair by window! Nothing from customer service.
Stayed 1 night in Mar 2020
Response from anu on 24 Mar 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from jay on 8 Mar 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from jay on 5 Mar 2020
Thank you for your review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Jay on 13 Dec 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from jay on 27 Oct 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
meh.
We stayed in two rooms- a smoking room that was a nightmare and a non-smoking room that was in slightly better condition. The price is great, but there were no amenities. If you want to be comfortable, bring your own towel (they provide one), cups, a coffee maker, shampoo, conditioner, and body wash. To be fair, the microwave and fridge were nice to have. I probably wouldn't stay here again, even at this price.
Stayed 2 nights in Oct 2019
Response from Jay on 21 Oct 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

David

Business traveller
Liked: Staff & service, room comfort
Staying for 2 months
It’s a decent hotel for the price. The staff was friendly.
Stayed 1 night in Oct 2019
Response from Jay on 5 Oct 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Chris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go
It was an old motel 6 and was filthy and had lots of people coming and going and hanging out in their cars. I will not return.
Stayed 1 night in Sep 2019
Response from JAY on 1 Oct 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
I had the worst day ever at this hotel the staff were really rude and they didnt even try to be nice
Stayed 1 night in Aug 2019
Response from Jay on 29 Aug 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in May 2019
Response from jay on 29 Aug 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Jay on 19 Aug 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.