Outdoor pool, pool umbrellas

Reviews of Time Out Hotel

3 out of 5
Time Out Hotel
St Lawrence Gap, St. Lawrence Gap, Christ Church

Reviews

7.2

Good

Rating 10 - Excellent. 79 out of 488 reviews" "
Rating 8 - Good. 205 out of 488 reviews" "
Rating 6 - Okay. 132 out of 488 reviews" "
Rating 4 - Poor. 47 out of 488 reviews" "
Rating 2 - Terrible. 25 out of 488 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Least restful vacation we have ever had. Extremely noisy at night unless you have the fortune of night off from livel music until 1 or 2 am from about 8-9 pm; eviscerating guitar bass and ampliified taling very nearby. Awakened between 3-6 am by a flock of local roosters, followed by an incessant barking dog for a few hours. Lacks a small book with a map and pertinent businesses (markets, other restaurants, etc. They did not. Staff friendly but do not volunteer information and only a minimum at that. Staff cordial however, inside, maids and general staff. Very congenial and skilled. Adjacent restaurant which is rented, is noisy in the evening witih overmiking of music. Food average or less. Want coffee ? make it yourself ( we'll supply the mug, hot water and Nescafe and charge you for the coffee. Repeat for secojnd cup, minus the cup. Pool is clean though it is risky having a short sixth step and tiles in water are sllippery because they are wet. Concrete would be much safer. After returning home I fell asleep at the dinner table; first time ever. We used AC sparingly but the syystem functions well. We found it too cold even at 25 C with the fan on; since only a sheet is supplied I would submit that a blanket or comforter would be useful to either cover the sheet or be kept in the room if is not needed.
Stayed 8 nights in Mar 2024

8/10 Good

Barry Richard

Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach.
Stayed 2 nights in Mar 2024

10/10 Excellent

Megan M

Stayed 6 nights in Jan 2024

10/10 Excellent

Wesley Shirmel, East Elmhurst

Stayed 3 nights in Dec 2023

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff wasn’t always knowledgeable
Stayed 2 nights in Nov 2023

6/10 Okay

Nicola

I think the property needs an upgrade.
Stayed 1 night in Nov 2023

4/10 Poor

Thugica

Stayed 8 nights in Nov 2023

8/10 Good

Zaskia

Liked: Cleanliness, staff & service, property conditions & facilities
Always smelt super clean
Stayed 4 nights in Oct 2023

8/10 Good

Chitradai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for me & my partner..we had a awesome time..At time out hotel...the room were super clean the staff were very friendly, the food were very tasty! i would recommend this hotel..I'll surely be back if I've to...
Stayed 3 nights in Sep 2023

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Oct 2023

6/10 Okay

Maurice

Stayed 2 nights in Sep 2023

8/10 Good

Sula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

4/10 Poor

Takiyah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness
Well located with nice bar and pool. We didn’t get the King Bed as requested. Whilst it wasn’t guaranteed I felt the hotel should have contacted us to let us know before we arrived.
Stayed 7 nights in Sep 2023

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar and pool on site
Stayed 8 nights in Sep 2023

10/10 Excellent

lori

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay
Stayed 5 nights in Aug 2023

8/10 Good

Rinaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient as the beach was across the street. The staff was friendly and the restaurant next door served tasty food. The restaurant was a bit loud at nights with the live entertainment
Stayed 3 nights in Aug 2023

10/10 Excellent

Kenese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

analise

Stayed 5 nights in Aug 2023

8/10 Good

Obena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

lucia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a nice pool
Stayed 1 night in Jul 2023

2/10 Terrible

Lattonia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I Had two credit cards stolen and used after I checked out. They only have one towel and no wash cloth every 4 day's. I had to ask for clean towels. No one changed the bedding during my entire stay. 6 days .
Stayed 5 nights in Aug 2023
Response from Michelle on 11 Aug 2023
Dear Lattonia, We are sorry that we did not meet your expectations. We would like to further investigate your credit card issues, of which we will contact you directly. Pertaining to the housekeeping issues, we wish to advise the following standards and as per signage in the room; towels are changed every 4th day unless thrown on the ground where they will be replaced daily by the housekeeper. We do daily housekeeping unless otherwise requested by the guest. If you only received one towel, we apologize as the standard should have been 2 towels. We do not put washcloths in any of the rooms. We provide a sheet change every 4th day, and our system is showing you checked in on a Friday and departed on a Tuesday, which would have been the change date. We can also verify that on one of the days, your room had a do not disturb sign and on another day, we recorded that service was declined. If this was by mistake, we apologize for the inconvenience. We hope you found other aspects of the hotel to be satisfactory.

8/10 Good

Jay

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 1 night in Jul 2023

6/10 Okay

Nadia, Cambridge

Liked: Cleanliness, staff & service
My check in was absolutely great. The staff there are very friendly & helpful. The only things that I did not like was the water pressure in the shower was very low, the people at the hotel that stayed were very noisy & the bed is not king size, it’s 2 twin beds together which made it very uncomfortable. It did not seem like it was a Superior room at all.
Stayed 3 nights in Jul 2023

10/10 Excellent

Percy

Stayed 3 nights in Jul 2023

6/10 Okay

Aneel

Stayed 3 nights in Jun 2023

8/10 Good

Shannon

Stayed 3 nights in Jun 2023

8/10 Good

Christopher

Stayed 1 night in Jun 2023

10/10 Excellent

Sheehan

Stayed 1 night in Jun 2023

6/10 Okay

michelle

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Love the convince to the beach. Didn't like no wash cloth, room cleaned every other day, no new bottled water daily, same towels 2 days, room had musty smell
Stayed 4 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I had an ejoyable stay. Excellent location and service
Stayed 2 nights in Jun 2023
Response from Khatija on 14 Jun 2023
Good Evening Paula,Thank you for your feedback, we look forward to welcoming you in the near future.

6/10 Okay

ALDWIN JR

Travelled with family
Disliked: Property conditions & facilities
Rooms are not as photos outline.
Stayed 5 nights in May 2023

2/10 Terrible

Rochelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, but extremely outdated with neglected staff and there was a cockroach in the bathroom, which also did not have hot water. Lacked basic amenities like washcloth and shampoo. Clear urgent needs for renovation, investment and training.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 5 Jun 2023
Dear Rochelle, firstly, we are sorry for the challenges you experienced on arrival. I can see that you room was cleaned by one of our room attendants on Saturday and you checked in around 11pm with Security. We certainly ensure our rooms are treated for pest control issues and our perimeter property as well. This is not a norm but we would ensure the room is treated again. Thank you for drawing this to our attention. Though we did not meet you expectations we appreciate you taking the time to leave your review with us.

8/10 Good

P

Stayed 2 nights in May 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely girls in reception and all bar.. Miguel was lovely and.. food wasnt great. The only disappointment was air con inside the bar it was boiling qnd i had to go to reception for a hair dryer. Thats wasnt a problem i just assumed it would be in the room. Also only 2 bars of soap . No shower gel or shampoo which i would have thought would be the norm. Other than that.. room was great.. all staff working there were lovely i would def recommend
Stayed 1 night in May 2023

8/10 Good

Vivian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Please ensure that there is an adequate supply of hot water. This was my only issue.
Stayed 3 nights in May 2023

8/10 Good

Jusanne

Stayed 2 nights in May 2023

8/10 Good

Shydrell Barron

Travelled with partner
Liked: Cleanliness
The room was clean need a little upgrading but ok. The property inside needs a little upgrading also but Staff was accommodating we got there early they kept our suitcases for us, when the room was ready we were able to check in before the check in time
Stayed 1 night in Apr 2023

8/10 Good

michelle

Stayed 7 nights in Mar 2023

6/10 Okay

James

Stayed 4 nights in Feb 2023

6/10 Okay

Dillon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities

6/10 Okay

Effie

6/10 Okay

Whitney

Travelled with family, Travelled with group
Liked: Room comfort
Location location
Views were amazing, and the beach is literally across the street. The location is everything. A few steps left or right you’ll be satisfied. The hotel staff were very helpful and friendly. A few things that need attention: small tv, no microwave in the room and no elevator. They only give you 2 bath towels. Bring your own wash cloth, hand towel and floor mat.
Stayed 3 nights in Nov 2022

10/10 Excellent

Enel

Stayed 4 nights in Oct 2022

10/10 Excellent

vanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Aug 2022
Response from Hotel Manager on 14 Oct 2022
Dear Vanita, thank you for your 5 out of 5 review of our hotel! We are so appreciative of your review and we look forward to welcoming you back soon!

4/10 Poor

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you are looking for a low cost hotel, check Time Out. Their customer service is 10/10. I can't seem to understand why check in is at 4pm as opposed to 2 or 3pm🤔. What I hate the most is the fact that my room had half roll of tissue and I had to physically call and ask for another roll. Why wasn't an extra roll was not placed in the room! I asked to for a towel change at the front desk, returned to my room later to find that the room was indeed cleaned but the towels weren't replaced. Visit at your own risk!
Stayed 3 nights in Oct 2022
Response from Hotel Manager on 11 Oct 2022
Dear Hazel, we appreciate your review and thank you for your mentioning of our 10/10 customer service. Our check in policy of 4pm is based on the check out time we give, which is 12pm. Most hotels need 4 hours to provide the turn over of rooms, some hotels that offer a 3pm check in, provide an 11am checkout time. Our standard is to always provide 1 extra toilet roll in the drawer of the bathroom vanity for all of our guests. We apologize if the towels were not changed when requested, we certainly do our best to ensure our guests requests are met.

4/10 Poor

Lauren

Travelled with partner
Disliked: Staff & service
Did not like the service received from staff
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 4 Oct 2022
Dear Lauren, we are sorry to see that our service did not meet your expectations. We would really appreciate the opportunity to find out more as we usually have great feedback from our team at Time Out Hotel. Please feel free to email us directly at our hotel so we can ensure that any issues are investigated and resolved.

8/10 Good

ADLINE

Stayed 2 nights in Aug 2022