3 restaurants, breakfast served
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Reviews of Avani Windhoek Hotel & Casino

4 out of 5
Avani Windhoek Hotel & Casino
Gustav Voigts Centre, 129 Independence Avenue, Windhoek, Khomas

Reviews

8.2

Very good

Rating 10 - Excellent. 65 out of 163 reviews" "
Rating 8 - Good. 61 out of 163 reviews" "
Rating 6 - Okay. 22 out of 163 reviews" "
Rating 4 - Poor. 7 out of 163 reviews" "
Rating 2 - Terrible. 8 out of 163 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and facilities. Nice buffet for breakfast and dinner
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. Very modern hotel, great food and drink options.
Stayed 1 night in Feb 2024

6/10 Okay

ELMER

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Adamou

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good for business and holidays
Stayed 4 nights in Jan 2024

10/10 Excellent

Jean-Michel

Stayed 2 nights in Dec 2023

8/10 Good

Heinrich, Swakopmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower door was broken.
Stayed 1 night in Dec 2023

8/10 Good

Heinrich, Swakopmund

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, a great roof bar, and convenient for walking Windhoek.
Stayed 2 nights in Nov 2023

8/10 Good

Johnnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I Liked was the staff's ability to compensate for my mishandled room reservation. I liked the staff and breakfast buffet very much. I liked the three dining restaurants within the hotel. I liked that the mall was connected to the hotel. I liked the convience and central location of the hotel as well. What I didn't like was that my hotel reservation from expedia for the Presidential Suite was not honored even though I reserved it four months prior to my stay. I also didn't like that every room had an issue such as door or phone not properly. I also didn't like having to keep requesting face towels for the room daily (even after the room clean).
Stayed 7 nights in Oct 2023
Response from TK Nyandoro on 1 Nov 2023
Dear JohnnieWe are so ever grateful for your honest feedback. May I apologise sincerely however for the lapses you experienced especially with the booking. It is highly unusual but we accept that it should never be the case.Thank you once more.RegardsTK Nyandoro - Resident Manager

10/10 Excellent

Obi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is perfectly located in heart of the city, where businesses are located. Ideal for people watching yet very peaceful. There is a mall attached the to the hotel so there is a number of activities there. At night, the area is peacefully quiet, with a couple of social lounges area within walking distance.
Stayed 4 nights in Oct 2023
Response from TK Nyandoro on 1 Nov 2023
Dear ObiThank you so much. We more than hope to have you back with us again.RegardsTK Nyandoro - Resident Manager

10/10 Excellent

christopher

Stayed 1 night in Sep 2023
Response from TK Nyandoro on 1 Nov 2023
Dear christopherThank you so so much. We definately hope to have you back with us soon.RegardsTK Nyandoro - Resident Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location
Stayed 2 nights in Sep 2023
Response from TK Nyandoro on 1 Nov 2023
Dear BenjaminReally great to hear from you. Thank you so much for reviewing us.We hope to have you back with us soon.RegardsTK Nyandoro - Resident Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location. Friendly staff.
Stayed 1 night in Sep 2023
Response from TK Nyandoro on 1 Nov 2023
Dear GuestThank you so much for your very important feedback. We certainly hope to have you back again with us.RegardsTK Nyandoro - Resident Manager

2/10 Terrible

Kamal

Stayed 2 nights in Sep 2023
Response from TK Nyandoro on 1 Nov 2023
Dear KamalThank you so much for your feedback. We would love to hear more of your experience so as it ensure that we mend all aspects that can be improved.RegardsTK Nyandoro - Resident Manager

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the hotel many many years when it was call The Kalahari Sands Hotel, it was very nice then but a bit ancient. The outside shape is the same but the inside has been totally transfofmed into a modern chic hotel with lovely rooms and many facilities. My main praise is to all the wonderful, helpful, friendly, happy, staff who make the Avani real spacial. I will definately be back
Stayed 7 nights in Sep 2023
Response from TK Nyandoro on 1 Nov 2023
Dear JeromeWe really are more than grateful for you very important feedback. Thank you so much.RegardsTK Nyandoro - Resident Manager

8/10 Good

Anita

Stayed 2 nights in Aug 2023

8/10 Good

John-Michael

Travelled with family
Liked: Cleanliness, room comfort
Nothing Special
Was centrally located. Service was ok. Nothing to write home about.
Stayed 1 night in Aug 2023

10/10 Excellent

Collin

Stayed 1 night in Jul 2023

6/10 Okay

david

Stayed 1 night in May 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2023

10/10 Excellent

NORMAN, Whittier

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spacious rooms, clean everywhere, attentive and friendly staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in the center of Wndhoek. My wife stayed at Avani in March and enjoyed it. Clean, friendly staff. Would stay there again if travel to Windhoek. Change some money into local currency for tips. If any Namibian currency remain, can change into US Dollars, Euro or other more popular currencies at the airport.

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; service could be improved
Great hotel but I was disappointed with service there and I am not a high maintenance guest. I filled in a survey before check in to 'speed it up' yet check in still took 15 minutes at a time when I was the sole guest checking in. The survey had also included a request about how I would like the mini bar to be stocked. That was completely ignored. I would normally expect, as a resident, to be able to put food and drinks on my room bill but instead at Avani I was asked to pay for a glass of wine at the door of my room, as well as dinner and breakfast before I could leave the restaurant which was a little unwelcoming. So I liked the hotel but was left a bit disappointed by the poor service which made me feel like I was untrustworthy.
Stayed 1 night in Mar 2023

10/10 Excellent

Rainer

Stayed 2 nights in Mar 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the accommodation, friendliness of staff, delicious breakfast and options, cleanliness of bedroom generally and bathroom specifically.
Stayed 2 nights in Dec 2022

10/10 Excellent

Leonardina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Oct 2022

10/10 Excellent

Geoffrey

Stayed 7 nights in Sep 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to things. Easy to get to the road to head to the airport. The cafe seemed to be the only place to eat. The top bar/cafe was not open
Stayed 1 night in Jul 2022

8/10 Good

Chemise Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very decent place. Area nice and clean. The pool area was nice very small pool. But the view was great
Stayed 2 nights in Aug 2022

8/10 Good

Tyler

Stayed 3 nights in Jul 2022

10/10 Excellent

paul, new freedom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel with excellent staff and facilities in the center of town
Stayed 1 night in May 2022

8/10 Good

Hannes

Travelled with family and small children
Liked: Property conditions & facilities
The rooms are okay. The food was not. They didn’t have anything I wanted to order from the menu. “They we’re out of stock “ for most staffs. Annoying
Stayed 1 night in Apr 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price
Stayed 1 night in Apr 2022
Response from TK Nyandoro on 20 Apr 2022
Dear Juan Thank you so much for the feedback. Really glad that you enjoyed your time with us and certainly looking forward to having you back with us soon. Regards TK Nyandoro - Rooms Division Manager

10/10 Excellent

Ramohudi Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Stayed 1 night in Mar 2020
Response from tknyandi on 25 Mar 2020
Dear Ramohudi Simon Thank you so much for the review. We really do appreciate it and glad the TEAM continues to be focused on serving our each of our Guests with excellence despite the turbulent times our world is going through. Thank you once again. Regards TK Nyandoro - Rooms Division Manager

6/10 Okay

MNHanjahanja, awi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious; clean but TV reception was very poor. The restaurant decorum is dull and not bright; breakfast food in the pots not good... very cold. The Chef's uniform not presentable; One Chef serving many guests why?
Stayed 4 nights in Dec 2019
Response from TK on 9 Jan 2020
Dear MNHanjahanja May I sincerely apologise for the experience you had. I can assure you that each point you have raised will be resolved. Regards TK Nyandoro - Rooms Division Manager

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2019
Response from Rayno Van Wyk on 10 Jan 2020
Dear Guest, Thank you for taking time to review our hotel. Your feedback is valued. We apologise if we have failed in any service delivery or if you experienced any inconveniece with us during your stay with us. We hope to host you again for a much better experience. Kind regards, Rayno Van Wyk, Sales and Marketing Manager.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, room comfort
Helpful staff
Fairly average large hotel. Clean an well located. Staff very helpful and friendly.
Stayed 1 night in Nov 2019
Response from TK on 25 Nov 2019
Dear Sarah Given the drive that we have on not just offering service but exceptional great service, please do allow me to sincerely apologise for falling short. I can assure you that we will drive every effort to improve. I do thank you for the feedback. It is crucial in aligning our operations to the expectations of each our Guests. Regards TK Nyandoro - Rooms Divisions Manager

8/10 Good

Victor

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from TK on 21 Nov 2019
Dear Guest Thank you so much for the review. We certainly hope to have you again with us. Regards TK Nyandoro - Rooms Divisions Manager

8/10 Good

Kwaku

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2019
Response from tnyandoro on 1 Nov 2019
Dear Kwaku Thank you so much for the review. It forms such a crucial part in ensuring that we meet and exceed the expectations of each of our Guests. We do hope to have you again with us. Regards TK Nyandoro - Rooms Divisions Manager

10/10 Excellent

Godwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Windhoek stay.
Quality accomodation.
Stayed 2 nights in Sep 2019
Response from Rayno van Wyk on 30 Sept 2019
Dear Godwin Dear Nikolay Starev Thank you for taking the time to provide us with positive feedback regarding our hotel We truly appreciate it. We hope to have you with us again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the centre of Windhoek Walking distance to restaurants , shops !
Stayed 1 night in Sep 2019
Response from Sales & Marketing Manager on 16 Sept 2019
Dear Guest We are very happy to know that you enjoyed our hotel, and the location. Giving our guests the 5 star experience is our aim, and we are very pleased we accomplished this with you! We hope to have you with us again. Kind regards Rayno van Wyk - Sales and Marketing Manager

4/10 Poor

John and Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a four Star Hotel
I chose the trip based upon the location, the swimming pool advertised and the additional perk of the NAD 200 food credit. The location was great and the bar service was lovely. After that - not so much. The food was just okay. There was no remote in my room -so I tried to call early enough in the time to get it fixed no one answered at reception for 30 minutes. When I did finally get help, the maintenance person noted the TV was not working because of missing cable. The maintenance person said they would return and if he couldn't find the cable would arrange for me to change rooms. So I stayed up waiting for an additional hour before I realized no cable was coming and at that point it was 10:30 pm and I had to be up at 6am. The pool facility was not really a pool. It is more of a soaking pool in middle of a bar deck where noone would really want to swim. As far as the credit hotels.com confirmed with them and then when it came to check out - there was no acknowledgement that they were going to honor the credit. I asked for specific things at check out when it came to providing the rate in USD - which they kept saying they just used the rate for the day. When I asked if they could do that- he said no. I just felt that while there are a lot of groups checking in on the property - because I was by myself I really wasn't a priority.
Stayed 1 night in Aug 2019
Response from S&M Manager on 16 Sept 2019
Dear John and Ashley, Greetings from Avani Windhoek Hotel & Casino I hereby humbly apologize for this late response Im so glad that you raised the points and I can assure you that the issues have been taken up with the respective team members in each department, to ensure the next guest do not have the same problem. I have also raised it with our L&D Manager that we need to get our staff members trained on how to respond to our guests and be able to resolve a problem within a certain time frame / period. Kind Regards, Rayno van Wyk

2/10 Terrible

Pordairy

Disliked: Staff & service, property conditions & facilities, room comfort
There has 3h without water in all the hotel, from 7pm to 10pm!! And any one know why and nobody could answer when water will come! It is incredible for a 5 star hotel
Stayed 1 night in Jul 2019
Response from Eddie on 24 Jul 2019
Good day, Thank you very much for taking your precious time to review our property. Please do accept my sincere apology on the inconvenience caused in regard to the water interruption during your stay. We encountered a burst pipe on one of our floors resulting in an unforeseen water system disruption and our maintenance team managed to resolve the situation as fast as they could. please accept my apologies once again as meeting and exceeding our guest expectations is of utmost importance to us. kind regards Edisachmo Maveoro Front Office Manager

8/10 Good

Verified traveller

Stayed 5 nights in Jul 2019
Response from R Van Wyk on 22 Jul 2019
Dear Guest, thank you for taking time to rate our hotel. We appreciate your feedback and look forward to welcome you back again soon. Kind regards, R Van Wyk, Sales and Marketing Manager.

4/10 Poor

Jeff

Liked: Cleanliness, room comfort
Disliked: Staff & service
Treated like you're not welcome
Check in process slow, they couldn't find my reservation. Once found, more delays, and denial that my room included a 200 NAD food/beverage credit. Rooftop bar a locals only joint, it seems, as it took me forever to order a beer. Thought I'd use the credit for a room service breakfast but my order remained hung on the door when I opened it the next morning. In a rush to get to the airport, had a quick 200 NAD breakfast at the restaurant (The Pantry?) Breakfast was good but sitting in my cab, getting ready to leave, I was accosted by a front desk employee, accusing me of not paying my bill. Americans: stay at the Hilton!
Stayed 1 night in Jul 2019
Response from tknyandoro on 17 Jul 2019
Dear Jeff I cannot begin to state how embarrassed and disappointed I am. Our whole focus from every part of our TEAM is to drive Service Excellence uncompromisingly for everyone of our Guests. Please allow me to sincerely and genuinely apologise for the lapse that occurred. I can assure you that your honest feedback has not been taken lightly and a full review has been taken with every remedial action to be taken. Please allow me to apologise to you once again while also thanking you for giving us feedback. Regards TK Nyandoro - Rooms Division Manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was great!
Stayed 1 night in Jul 2019
Response from Team Avani on 9 Jul 2019
Dear Brandon, thank you for taking time to review our hotel, your feedback is much appreciated. We are glad you had a great stay with us and we look forward to welcome you back for another stay soon. Kind regards, Team Avani.

10/10 Excellent

Pakane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hospitable
great stay
Stayed 1 night in May 2019
Response from Team Avani on 28 May 2019
Dear Pakane, thank you for taking time to review our hotel. We appreciate any and all feedback from our guests. Looking forward to welcome you back again soon. Kind regards, Team Avani.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Team Avani on 26 Apr 2019
Dear Guest, thank you so much for your rating. We appreciate any and all feedback. Hope to welcome you back again soon. Kind regards, Team Avani.