Indoor pool
Check availability

Reviews of Holiday Inn Maidenhead Windsor, an IHG Hotel

4 out of 5
Holiday Inn Maidenhead Windsor, an IHG Hotel
Manor Lane, Maidenhead, England

Reviews

8.0

Very good

Rating 10 - Excellent. 211 out of 673 reviews" "
Rating 8 - Good. 285 out of 673 reviews" "
Rating 6 - Okay. 129 out of 673 reviews" "
Rating 4 - Poor. 27 out of 673 reviews" "
Rating 2 - Terrible. 21 out of 673 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

C

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Last guests in
The hotel is closing to guests in order to take in refugees so not such a smooth operation. Not the fault of staff who were all friendly and helpful. Full marks to Kamman who kept bar open after his shift ended for late revellers. We were attending a wedding nearby so didn’t require full facilities. Breakfast ok but very busy.
Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Stayed 1 night in Apr 2022

10/10 Excellent

Elesha

Stayed 1 night in Mar 2022

10/10 Excellent

Anab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Mar 2022

8/10 Good

John

Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Stayed 1 night in Mar 2022

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, room comfort
HI WHEN YOU ARIVE IT LOOKS AWFUL.. WE THOUGHT WHAT HAVE WE DONE . SOMEONE WAS CLEANING THE PATHS WITH JET WASH OUTSIDE IT LOOKED A MESS WE COULDNT GET IN THE ENTRANCE. ONCE IN ROUND THE CORNER REALLY LOVELY AND MODERN INSIDE. LOVELY STAFF VERY COMFORTABLE BEDS AND PILLOWS WOULD DEF STAY AGAIN.
Stayed 1 night in Mar 2022

6/10 Okay

Lewis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurant including breakfast and evening food was very poor, tasteless and or undercooked. Some staff good, but many poor. Gym, swimming pool etc is nice. Rooms ok.
Stayed 2 nights in Feb 2022

8/10 Good

Katie

Stayed 1 night in Feb 2022

10/10 Excellent

Robert

Stayed 1 night in Feb 2022

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lovely staff good hotel but caught Covid.
Stayed 3 nights in Feb 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
So so
It was OK. But my 90-old mother was locked out of her “accessible” room twice by the dumb (“smart”) key system. And we had to waste a huge amount of water waiting for hot water to arrive in the shower. Restaurant food exceeded our low expectations.
Stayed 1 night in Feb 2022

8/10 Good

Stephan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, speedy exit
Stayed 1 night in Jan 2022

2/10 Terrible

Elizabeth

Stayed 5 nights in Jan 2022

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Have stayed many times. Accommodation is fine, very clean. The bed was a bit tired, quite hard not as comfortable as we would like, but maybe that just a personal observation. We ate in once, sadly we would not eat in again as the food was expensive and below average. The breakfast was also not as good as it should be. It would be nice to get choice of vegetarian sausage at least. Overall we would choose to stay again because we are familiar with the hotel, its clean and the service is excellent. However, always room for improvement
Stayed 2 nights in Jan 2022

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Nice hotel and well placed
Stayed 1 night in Jan 2022

10/10 Excellent

MISS JANET ANN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Really clean and although the exterior looks dated, it was very light and modern inside. Bed was really comfy. Breakfast was good, lots of choice and not very busy. Staff were refilling the food all the time.
Stayed 1 night in Jan 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming. Clean and fresh suite. Comfortable bed and pillows. Good room temperature. No outside/inside noise heard. Great choice of breakfast.
Stayed 1 night in Jan 2022

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good area to visit london
Stayed 2 nights in Dec 2021

10/10 Excellent

Gerwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good problem free stay. Nice hotel. Nice food. Stayed there before and will stay there again.
Stayed 1 night in Dec 2021

10/10 Excellent

Andrew.lawden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas at holiday inn
Great exec. room , great facilities , great gym and pool , good food
Stayed 3 nights in Dec 2021

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

MISS JANET ANN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
What a fabulous weekend stay. Everything we needed was there. Comfy bed, nice bathrooom, large tv, tea/coffee, fresh towels. Can't moan at anything in the room. Staff were friendly from the check in to check out. Breakfast was super and always well stocked. Evening meal was not as good, slightly higher prices than a pub etc. fish was wet and a little Tasteless and the lasagne was very pleasant but small portion with a tiny portion of rocket and two basic pieces of garlic bread. But hey... it was ok. We made use of the spa & pool on two occasions which is why we booked this hotel. All in all... would certainly come again and thoroughly recommend it!
Stayed 2 nights in Dec 2021

6/10 Okay

Nomi Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Good facilities. A bit dated but kept very clean - can’t ask for better hotel for what you pay.
Stayed 1 night in Dec 2021

6/10 Okay

danielle

Stayed 1 night in Dec 2021

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great stay with our two kids, room was clean and comfortable. Plenty of on site parking, the kids enjoyed the pool and free dining. Excellent location for Lapland UK.
Stayed 2 nights in Dec 2021

8/10 Good

marylyn

Liked: Cleanliness, property conditions & facilities, room comfort
reasonable stay for the price
nice room but rather small. staff stated different check in and check out times than were written on our confirmation
Stayed 1 night in Dec 2021

10/10 Excellent

Laura

Stayed 1 night in Dec 2021

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Good pool, good service, breakfast ok, very friendly staff. Room temperature cold even with warm air con. Refurbishments looking good especially the new bar area.
Stayed 2 nights in Nov 2021

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel, lovely staff and great management
Stayed 4 nights in Nov 2021

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The service is really poor and will not stay there again.
Stayed 1 night in Nov 2021

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Poor
Only thing they got right we us asking for interconnected rooms. Well done. Paid in advance for breakfast wasn’t booked so had to argue in the morning even when showed the confirmation till had to wait 15 minutes before they reluctantly and I really mean reluctantly they let us in. Only got time on arrival that the kids club closed why not informed in advance only they know. Spoken to duty manager the next morning after 2 night stay and was just dismissed and told is there anything else I can do before I check you out.
Stayed 1 night in Oct 2021

2/10 Terrible

samer

Stayed 1 night in Oct 2021

4/10 Poor

Gemma

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Donald, Westcliff on sea

Liked: Cleanliness, amenities
Its ok. Just dont like the fact that my visitors could be charged £100. Thats disgusting. All parking should be FREE
Stayed 1 night in Oct 2021

6/10 Okay

Steve, Datchet

Travelled with partner
Liked: Cleanliness, staff & service
Actually good value for money, clean and spacious ; convenient parking; friendly staff. Building in need of TLC which some areas were undergoing. But … please sort out the lighting.. something less glaring. And … tv system … hopeless.. gets stuck in endless loading???
Stayed 2 nights in Oct 2021

6/10 Okay

Julia

Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the money
The hotel is dated and undergoing some renovations- there is no bar or restaurant- a room is being used at the restaurant and a corridor as the bar- the key didn’t work on my door so a massively long walk back to reception with all my bags! I was having a lie in until I had a knock on the door before 9 for room cleaning but surely they would know I haven’t checked out then at 9-30 ish I had the sit on grass mower revving and cutting right outside my window! Cheers- I paid for breakfast but never had it! Shambles!
Stayed 1 night in Oct 2021

6/10 Okay

Robyn A Cowan

Disliked: Staff & service
Wouldn’t go back
Few inconsistencies. The website clearly said food was served until 11pm, but we were told at 9:30 the kitchen was closed. We tried to ask about the swimming pool at reception (do you need to book a slot) and we’re told that the hotel knew nothing about the health club. Asked at the health club about treatments and they said that only the hotel knew about that (hotel knew nothing) . But the phone number to book them didn’t work anyway. Breakfast was good though
Stayed 3 nights in Sep 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The hotel was very clean despite refurbishment works going on in some areas. Staff very friendly and helpful. we were particularly impressed with the provision for dietary allergies where menu options were available, clearly marked and all restaurant staff very keen to please and accommodate.
Stayed 2 nights in Oct 2021

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and the place was clean.
Stayed 2 nights in Sep 2021

8/10 Good

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy, best nights sleep in a hotel.
Very impressed with the hotel - clean rooms, good food, brilliant service and a great price. Yes there's a few chips out of the furniture but thats bound to happen when the rooms are well used. Otherwise no issues. Especially impressed with the bed and pillows, so comfy I wish I could've taken them home with me! Also the sound proofing was excellent, some places you can hear every person going passed, I heard nothing at all during our stay. This was my first time staying in a Holiday Inn and I will certainly look to use you again if I need a hotel again.
Stayed 2 nights in Sep 2021

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Given a handicap room Couldn’t work out how to flush toilet Room Was FREEZING cold Had to change rooms at 1030 pm lugging 4 suitcases around the hotel….. had to make 2 trips to front desk as phone not answered Ended up in a small room Requested refund of 1st night and discount on second night for smaller room hotel manager on phone call at 1730 on 21-9-21 was argumentative and refused to accept any fault and refused my request Utterly dissatisfied Also hotel luggage cart inadequate and elevator to small for Luggage cart so had to unload 4 cases And wheel by hand Add -in 1970’s fire doors and room phones it was like “Faulty Towers” I request customer Service Follow up on my refund request call me At 1 619 757 4497
Stayed 2 nights in Sep 2021