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Reviews of The Cathedral Hotel

2 out of 5
The Cathedral Hotel
7-9 Milford Street, Salisbury, England

Reviews

7.2

Good

Rating 10 - Excellent. 74 out of 336 reviews" "
Rating 8 - Good. 128 out of 336 reviews" "
Rating 6 - Okay. 83 out of 336 reviews" "
Rating 4 - Poor. 30 out of 336 reviews" "
Rating 2 - Terrible. 21 out of 336 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Keleni K

Travelled with group
Liked: Staff & service
Stayed 5 nights in Dec 2021

4/10 Poor

Anne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Central location with original features.
Stayed 2 nights in Sep 2021

2/10 Terrible

Denise Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Appalling. Whb taps loose the hot one continuously running. No shower curtain just a rusty metal strip on the wall presumably what a screen used to be fixed to. The ceiling fan didnt work. The bed is only suitable for children? The wooden slats were loose and kept falling on the floor so the mattress was not stable and in the morning tne mattress fell through the gap when all the slats fell and i bashed my ribs on the right hand side leavng them extremely painful. This was Friday 27th about 8.30. I am still having to take painkillers. Needless to say i packed my case and went downstairs. The only person around was a young man cleaning the tables in the bar/dining area. There was another chap around but he was quite short with me. There was nobody around to complain too. In my rush to leave i forgot to take photos. I paid for 2 nights up fron. Apparently the owners own another hotel far better nearby and i will be going there to put in a written complaint.
Stayed 2 nights in Aug 2021

6/10 Okay

Brian

Liked: Cleanliness
Stayed 4 nights in Aug 2021

6/10 Okay

Dominic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Ok, but needs a good clean
Rather tired, need deep cleaning, bed could have been better. Food great, staff pleasant, but hard to find! No car parking, £35 fine whilst dropping bags off!
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
The Staff was neither friendly nor welcoming; the only sort of exception was a woman working at the bar who was, in a way, a bit more pleasant than the rest of the Staff
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not suitable as a hotel for families on Fri/sat
My son ended up sleeping on the floor on a mattress as they had forgotten to put our 4th bed into the family room. Club downstairs was playing music until 2am- everyone left by 3am so we finally got some sleep. Checked out early and had refund as the room was also dirty and the windows were broken.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just about value for money
It was a short notice booking so no time to check reviews. It is a little run down, lots of minor maintenance required e.g. the taps move on.the basin when turning on or off the plug lets the water run away the shower temperature control doesn't work so its too hot the shower doors do not close properly . No remote for the tv etc.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
I stayed here about 2 years ago now Its gone down hill since then Dirty room, staff rude and ignorant I will not be staying agin
Stayed 1 night in Jul 2021

4/10 Poor

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was not clean, room was dirty & food not great
Stayed 1 night in Jul 2021

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay again
Stayed 4 nights in Jun 2021

6/10 Okay

Thomas

Liked: Room comfort
Cheap stay.
No not amazing .ok it was what it was a bar with rooms on the first and second floor.good for a cheap stop over. Wont ve repeating. Breakfast good, but don't expect finery like jam ir marmalade .
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Ok value for money, good location, room was clean and very spacious. I don't mind the duct-taped doors or furniture (especially for the price paid) but the two things that DID bother me were the terrible wi-fi (basically never worked) and the super hard mattress, lying on which you can actually feel the stiff springs against your back.
Stayed 1 night in Jun 2021

2/10 Terrible

colin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay there again .
Shower was so hot couldn't control it as the parts was broken on it. Sink was cracked as show in picture i sent. Also noise from pigeons early morning was awful. Will not recommend this hotel to anyone' eles plus was dirty.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Was not a comfortable bed needs a new mattress no tv controller and shower gel not supplied
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, helpful.member of staff very accommodating.
Stayed 5 nights in Feb 2021

8/10 Good

D Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Given the present circumstances, it was satisfactory. More than happy to have somewhere to stay. Disappointing that i was unable to get my promised 10% discount via the blue light card. Shame there was no onsite parking and inadequate Wifi. Also an unsightly crack in the wall and not able to securely lock the door from the inside! Excellent service from the Portugese waitress at breakfast, thank you! Alsi thanks to Tommy for coming back especially to unlock.my door when I'd left the keys inside and for being so understanding! Overall it was a successful trip and i would stay here again if need be.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Aggie & Kim Required
Room in a poor state with a redecoration required big cracks in ceiling / walls, room did not lock from the inside and bath covering had huge crack, Cleaner arrived in the room as I unpacked to work on the room!! No milk so cleaner kindly said she would get some...it never arrived.
Stayed 1 night in Oct 2020

8/10 Good

David, Cheshire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good, the rooms were comfortable, staff were friendly. The only downside was breakfast service was slow.
Stayed 4 nights in Sep 2020

6/10 Okay

Alan

Liked: Room comfort
Disliked: Property conditions & facilities
Dated
The shower and basin had hairs in them. The TV didn't function fully. The breakfast was very limited, we told the staff that the Beans! were off, but was told the only use that brand! The staff were not bad, very helpful and the bed was comfortable. Overall we would not stay there again
Stayed 1 night in Oct 2020

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a saintly place to stay
The room given on check in looked nice, but quickly revealed it faults; lights not working, fan not working, and room window had a notice on it saying do not close as it was broken, and as it overlooked the street there was so much noise that sleep would have been impossible!! We were offered another room, but sadly it was so shabby, holes in the plaster-work and walls, tatty furniture, and walls and again out on to the noisy street below. We were offered another room, this again looked the nicest so far, but had a non obvious step in the floor which we quickly fell over (no warning markings) and then once on this level the floor sloped away markedly it made you feel dizzy. On testing the bed which followed the slope your feet were so much higher than your head you could feel the blood go to your head. We finally settled on a fourth room, still not good, a bit shabby, damaged furniture, but a level floor and bed. Whilst still a bit cramped for space it was the best compromise. Whilst most of the staff did their best to be helpful it was not always at a level as expected in a city centre hotel. As for the bar/dining area this was no more than a ' sports bar', Sky sports everywhere, and who wants to eat and drink with football screens everywhere you look. Again this looked tired and a lack of maintenance was obvious. Eating in was not a preferred option, but as breakfast was included, which was not bad, we made the best of it. I would not recommend this place to any one!
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the middle of the action
This hotel is right in the centre Great for shops Everything you need I had the best breakfast ever Excellent staff
Stayed 1 night in Mar 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Had a great stay
Stayed 1 night in Mar 2020

4/10 Poor

Macia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

T C

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Nice central location, close to city centre shops and attractions. Friendly staff. Nearby car parks are free between 6pm and 8am but are only short stay 3h maximum during the day.
Stayed 1 night in Feb 2020

8/10 Good

Hans

Business traveller
Liked: Staff & service, room comfort
A walk to the Cathederal
Brilliant staff, hotel could do with a spruce up to compete with eateries next door.
Stayed 3 nights in Feb 2020

4/10 Poor

Eugene, London

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not clean. Broken furniture. Heating poor. Overall very shabby. Staff did their best.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Cheryl

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Breakfast was terrible and the service. Good location though. Staff are not very friendly
Stayed 1 night in Jan 2020

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel above pub
Stopped over last minute sue to train can ellations fom london to weymouth.hitel above a disco bar and noisy to 2am with revellers which didnt bother me .orher than all good
Stayed 1 night in Jan 2020

8/10 Good

Mark

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The hotel needs a good work over. Painting and decorating a must.
Stayed 6 nights in Jan 2020

10/10 Excellent

Lewis

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, bit of a urine smell in the bar area but everything else fine
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was how it was said.it was not as noisyin our room which it ststed
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a great location. It was full of charm. Very disappointed that there was not free parking onsite that was advertised. The beds were very uncomfortable and the bathroom needed a lot of repairs. Happy that they provided earplugs since the pub below got very loud.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Amenities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - the Christmas market was virtually next door. Ten minutes walk to the cathedral. Very reasonably priced. No parking so ypu have to unload outside the hotel and then park elsewhere ar a cost (not too expensive) some maintenance issues: lights not working; shower excessively hor. But overall very good value.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Sally

Comfortable bed nice shower room but the main light and ceiling fan didn’t work. Good breakfast.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is great for lads on beer wanting to crash somewhere, but that's about it. No service upon arrival and confused checking in. Key not working to open fire door on stairs. Lock broken on bathroom door and handle not screwed in properly. Very cheap mattress and springs hurt my back. Hygiene at breakfast concerning. Would not stay again
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don’t expect to sleep Friday or Saturday nights
Loud, obnoxious disco on main floor til 2 AM. Also bar across street. This happens every Friday and Saturday night.
Stayed 1 night in Oct 2019

2/10 Terrible

James.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here advoide staying here at the weekend if you want to sleep you need good teeth if you want to eat a burnt cold cooked breakfast even chesse on toast is eat with care and by the way it is tasteless the place is very tired lacks tlc you might want a can of wd40 just to get through to the corridore and to get into your room So Be Warned also take an air bed
Stayed 2 nights in Sep 2019
Response from Reservations Team on 6 Oct 2019
Thank you for taking the time to leave us a review, we appreciate all the feedback we get from our guests. We are sorry to hear that you did not enjoy your stay with us. kind regards the cathedral hotel and bar

6/10 Okay

Justin

Travelled with family
Central location. Parking a bit complicated. Windows in the room were open, ‘waiting repair’; tv wasn’t working because aerial was’t plugged in; one of the lights was out; shower mixer tap couldn’t be adjusted - the stay was ok & decent breakfast, but I would have thought the faults should have been picked up by pre-letting checking
Stayed 1 night in Sep 2019
Response from Reservations Team on 6 Oct 2019
Thank you for taking the time to leave us a review. We are sorry to hear that on this occasion the hotel was not up to standard we are in process of getting everything fixed that needs to be fixed over the next few months. we are happy to hear despite the few faults that you still enjoyed your stay with us and hope you come back again soon hopefully when we have fixed the hotel up a bit. kind regards the cathedral hotel and bar

6/10 Okay

Chelsey, Calgary AB, Canada

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is in an excellent location for Salisbury. We came for a wedding so it was very close to all the amenities. But the staff at this hotel are not very friendly. The girls at the bar are amazing, very helpful, but the gentlemen that checked us in, never went over how the loft works, or what time the breakfast was at. And please note, the "free" breakfast is not worth it. Cereal and Coffee is what you will get. And the rooms do not have AC so we were dripping with sweat when in the rooms. The plugs didn't work either. And also note, the club is open From Fri and SAT downstairs....you will hear it and the drunk ppl to follow.
Stayed 3 nights in Aug 2019
Response from Reservations Team on 4 Sept 2019
thank you for taking the time to leave us a review, we appreciate all the feedback we get from our guests. we are happy to hear that you found our hotel well located for you and with easy distance for the wedding. and that some of our staff were cheerful and happy to help. the breakfast is all included that hot and cold food this should have been mentioned when you checked in along other details. we are sorry to hear that you did not appreciate the gentleman that checked you in and not filling you in with all the details.. we do not have ac in any of the rooms we do have ceiling fans granted some of them are out of order at the moment something we are in process of getting refurbed along with the hotel itself. we are sorry to hear that the noise level was not ok for you this is advertised in the details of the hotel booking pages and is something we tell our guests when they book via phone or email directly to us. kind regards the cathedral hotel and bar

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Smoking allowed to close to window. Fine wish internet worked in room. More fans in room
Stayed 1 night in Aug 2019
Response from Reservations Team on 26 Aug 2019
thank you for taking the time to leave us a review, we are trying to sort out the problem with the wifi as it is meant to work throughout the hotel, we are in process of getting a refurbishment done on the rooms to spruce it up a bit. kind regards the cathedral hotel and bar

8/10 Good

Daryl

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Reservations Team on 26 Aug 2019
thank you for taking the time to leave us a review, we appreciate all feedback we get from our guests. kind regards the cathedral hotel and bar

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the property was old and add kept its character for the area
Stayed 1 night in Aug 2019
Response from Reservations Team on 2 Aug 2019
thank you for taking the time to leave us a review we appreciate all feedback we get from our guests so we are aware of the outcome of our hotel on everyone. we are happy to hear that you liked that the building is old and fits in with the area very well. thank you again kind regards the cathedral hotel and bar