Standard Double Room, 1 Double Bed, Ensuite
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Reviews of Fairlawn House

4 out of 5
Fairlawn House
42 High Street, Salisbury, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 326 out of 535 reviews" "
Rating 8 - Good. 180 out of 535 reviews" "
Rating 6 - Okay. 19 out of 535 reviews" "
Rating 4 - Poor. 6 out of 535 reviews" "
Rating 2 - Terrible. 4 out of 535 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Very kind and helpful. The shower did not work correctly. It would alternate between scalding hot and ice cold. Maybe I didn’t understand the controls…breakfast was very good. Bed comfortable.
Stayed 1 night in Feb 2024
Response from Kirsty on 9 Mar 2024
good morning.thank you for your feedback we are very happy you enjoyed your stay. i am sorry about the shower i will get this looked into asap. we hope to welcome you again very soon.

4/10 Poor

Adam

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Good morning We are not happy at all with this visit, Firstly the room up on entry was cold and took a while to heat up We have stayed here on numerous occasions and always been greeted with a smile - the atmosphere of the building was very cold and unwelcoming We have always been offered a cooked breakfast and the host is usually very attentive at breakfast We went down to breakfast, no one was there to meet us after shouting hello a member of staff came out and said help yourself. At no point did she say a cooked breakfast was no available, she told us to help ourselves to a table to which we sat and sat and sat expecting someone to take our order. We finally realised no one was coming when the waitress went back up the stairs We asked about the breakfast when we went back upstairs and was told of yeah sorry it’s continental only and should have said in your email - no it didn’t as attached Also when we made the booking we chose the option to pay at the property however it was taken out prior to arrival. We travelled from Leicester and have many any enjoyable stays at your property and was very sad to see how unwelcoming and unprofessional it has become
Stayed 1 night in Dec 2023

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service
Stayed in this hotel several times, it's since changed hands, the place is still the same, however they don't provide any cooked breakfast, this wasn't an issue for me as I generally only have continental. The room was adequate however the bedding wasn't the best, the TV remote didn't work and the shower holder was broken, I appreciate its a very old property, but the rooms are in need of renovation.
Stayed 3 nights in Nov 2023

8/10 Good

Roark

Stayed 1 night in Oct 2023

2/10 Terrible

Jayden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a great stay.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast but no restaurant
Stayed 1 night in Sep 2023

8/10 Good

Emma

Stayed 1 night in Sep 2023

8/10 Good

Daniel

Business traveller
Liked: Room comfort
A little bit tired but comfortable enough. Breakfast limited.
Stayed 2 nights in Sep 2023

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
A very comfortable stay and good value for money over the bank holiday weekend. Great breakfast, easy parking and super location for Stonehenge.
Stayed 1 night in Aug 2023

8/10 Good

Sherrill

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, had some larger room options we needed traveling with 3 adults to a room. Tasty breakfast!
Stayed 1 night in Aug 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Keely

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great overnight
Nice spot. Comfy room. Excellent breakfast. Very nice staff
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, helpful staff, fantastic breakfast.
Stayed 1 night in Aug 2023
Response from Tracey on 4 Aug 2023
Thanks so much - we are glad you had a nice time

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive and comfortable
When we arrived we received an extremely friendly reception including some nice recommendations for local food and drink. The room itself was pretty attractive and the bed was very comfortable. The only downside about the room was the saniflo system which scared the life out of us the first time we flushed the loo. Getting a good night's sleep was no problem at all and the breakfast the next morning is easily one of the best hotel breakfasts we've had. I wouldn't think twice about staying again if we give ourselves back near Amesbury.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Excellent breakfast!
Stayed 1 night in Jul 2023
Response from Tracey on 29 Jul 2023
Thanks,David. We are glad you enjoyed it!

2/10 Terrible

Daniel, Dublin

Disliked: Staff & service
I'll just start by saying that I've traveled the world and I've never encountered service this bad. DO NOT STAY HERE UNDER ANY CIRCUMSTANCE. I arrived close to midnight at Grateley train station and quickly realized transportation was limited. My phone was about to die and I was having trouble connecting to any taxi companies, so I called the hotel. The employee that answered was extremely annoyed that I was calling so late and told me he was sleeping. I explained that I was a guest at the hotel and asked if he could call a taxi for me, as I was having trouble connecting calls. He just said, "Mate, it doesn't work like that." I was shocked. I was literally going to have to spend the night at the train station or walk 2.5 hours on pitch black rural roads with my luggage. I essentially pleaded with him to simply make a phone call for me to have a taxi pick me up. I certainly wasn't asking him to pay for it. After several minutes of arguing and pleading, he reluctantly agreed to call a taxi, which thankfully showed up. Think about this. Your hotel is annoyed that you call them for assistance because you are stranded, and upon learning you are stranded, they're perfectly OK with letting you sleep at a train station because they can't be bothered to make a phone call. This hotel should be shut down, as they seem to be confused about what it means to be in the business of hospitality. Again, and I cannot stress it enough, DO NOT STAY HERE UNDER ANY CIRCUMSTANCE.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a find
What a true gem of a find, I do prefer owners run than large chains.This was above and beyond Kevin & Tracey was my hosts on pressing the buzzer to leaving was excellent I feel like I’ve known them for years. Highly recommend this establishment if you are looking in and around the area for sightseeing, business etc. Solo, couples families too.it is B&B there are plenty of eateries, drinking holes etc in and around. Nothing was too much trouble the staff went above and beyond too. The cellar was a unique dining room experience set up was spot on. The smell of Bacon etc drew you down into the cellar, speaking of which was a great selection for anyone from juices, cereals, croissants, fresh fruit, yoghurts, preserves and toast. Freshly filtered coffee, teas and the choices for the breakfast was a fantastic choice all freshly cooked by chef Kevin… No complaints from me, spot on and put fuel in the tank for the day ahead. I will becoming back down too you at some point again. Take care too Kevin, Tracey and the team…
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice staff. Great location for visiting Stonehenge
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable friendly and accomodating. Loved the breakfast room :)
Stayed 1 night in Jun 2023

10/10 Excellent

Veronica

Liked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Neil, Mauchline

Liked: Cleanliness, staff & service
A lovely little guest house in the centre of the town. Staff were nice. Room was clean and comfortable and the breakfast was great. The one small flaw which I noticed was with design of my room. There was no door to the bathroom area and no curtain or blind on the bathroom window so my room became light around 5am and woke me up. Fortunately I managed to fall back asleep.
Stayed 1 night in Jun 2023

10/10 Excellent

Lim

Stayed 1 night in Jun 2023

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairlawn House is value for money. It is convenient to both Stonehenge and Salisbury and the food in Amesbury is very good. The overall condition of the place is good but some signs of tiredness are becoming apparent. Overall, a very pleasant experience.
Stayed 2 nights in May 2023

10/10 Excellent

Dawn

Stayed 1 night in May 2023

10/10 Excellent

Tara

Liked: Staff & service, property conditions & facilities
That breakfast 👌👌👌 they also served me quite late when they were closing up bc I didn’t realize what time breakfast closed. Great people. Beautiful, cozy room. Bed w Needs replacing and water turn hot and cold throughout shower but it’s an older building and water is unpredictable. Fabulous stay though. And the pub down the street Kings Arms was local and delightful, esp the karaoke!

10/10 Excellent

Iudit

Stayed 1 night in May 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming, but not intrusive. Room was great. Breakfast was fantastic. I will definitely be staying again when in the area.
Stayed 1 night in May 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Excellent room, lovely spacious bathroom, nice to have doors on to patio. Breakfast was 10/10 freshly cooked as we asked for, crispy bacon. Excellent service & such an attractive room.
Stayed 1 night in May 2023

8/10 Good

Ravi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were excellent. Always willing to please. The chef and girls were always smiling and happy to engage in conversation. Unfortunately we were in the loft room and could not get any hot water in the sink tap. The shower was fine.
Stayed 2 nights in Apr 2023

8/10 Good

Rebecca

Liked: Staff & service
Lovely breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, superb friendly service
Fabulous overnight stay in this characterful, comfortable hotel. Service was superb - friendly, efficient, and they went the extra mile to accommodate our slightly non-standard requirements, providing a packed breakfast as we were checking out early and including gluten-free options for my wife. Just wish we were staying longer!
Stayed 1 night in Apr 2023
Response from Tracey & Keith - Owners on 13 Apr 2023
Aww - thanks so much for our lovely feedback. It was our pleasure and we don't really consider it going the extra mile ... it's just part of the service but it's really nice when it is appreciated!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairlawn House is in a great location near Stonehenge and Salisbury. The town is quiet but has a few nice restaurants and pubs in walking distance. The gentleman who registered us was very friendly.
Stayed 1 night in Apr 2023
Response from Tracey & Keith - Owners on 7 Apr 2023
Thanks so much - we are glad you enjoyed your stay.

10/10 Excellent

Christopher

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2023
Response from Tracey & Keith - Owners on 7 Apr 2023
Thanks for your feedback!

10/10 Excellent

Gord

Stayed 1 night in Mar 2023
Response from Tracey on 31 Mar 2023
Thanks for your kind feedback. We are pleased you enojoed your stay.

10/10 Excellent

Dyna

Stayed 2 nights in Mar 2023
Response from Tracey on 31 Mar 2023
Thanks so much for letting us know you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good all round experience
Great location for visiting Stonehenge & Salisbury and minutes away from some really good eating places just down the street. Breakfast yummy and host really friendly. A good experience all round.
Stayed 1 night in Mar 2023
Response from Tracey on 7 Mar 2023
Thanks so much. We are glad you enjoyed your stay.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Tracey on 23 Feb 2023
Thanks so much for your positive feedback! It is much appreciated.

6/10 Okay

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and recently decorated. Breakfast we good quality. Unfortunately the bed was very uncomfortable, pillows dreadful and a thin duvet. The shower lacked any power.
Stayed 1 night in Feb 2023
Response from Tracey & Keith - Owners on 22 Feb 2023
We are sorry your experience was not what we would have wanted for you. Thanks for your feedback - we will look into it and replace any items of concern.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Tracey on 15 Feb 2023
Thanks for your great feedback - it is much appreciated!

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful, the room was clean and comfortable, and the breakfast was delicious. Would definitely come back!
Stayed 1 night in Feb 2023
Response from Tracey on 6 Feb 2023
Aww thanks so much, Laura. We are glad you enjoyed your stay!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant - will come again
Another great stay at this warm and friendly hotel. The location is excellent, the rooms are comfortable and the breakfast is superb. I just do not understand why people pay more to go to a large, more expensive, characterless chain hotel when this gem in the heart of Amesbury is so much better!!
Stayed 1 night in Jan 2023
Response from Tracey on 6 Feb 2023
Thanks, Brian - it was great to see you again.

10/10 Excellent

Navik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Tracey on 9 Dec 2022
Thanks for your feedback. So glad you enjoyed our stay.

10/10 Excellent

Charles

Stayed 1 night in Dec 2022
Response from Tracey on 6 Dec 2022
Thanks so much for letting us know you enjoyed your stay.

10/10 Excellent

SUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairlawn - a lively plsce to stay
Lovely staff. Welcoming. The breakfast menu and quality of food and cooking second to none. Hope to stay again soon
Stayed 3 nights in Nov 2022
Response from Tracey on 27 Nov 2022
Thanks so much, Sue. We look forward4 to welcoming you back sometime!

10/10 Excellent

John A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome, great value and great breakfast
A reminder that whilst the loyalty points from the big brands are useful they are now substitute for great value a warm welcome and a freshly cooked waitress served breakfast. So will remember that small and independent will probably be a better experience than an efficent and faceless global chain. No restaurant on site for evening meals but full details of all the local places to each were in welcome folder in room. Comments that rooms are noisy wasn't my experience Room 16, was superior standard, large being located between reception and entrance and was alongside road but I had a great undisturbed nights sleep
Stayed 1 night in Nov 2022
Response from Tracey on 27 Nov 2022
Thanks so much for your lovely feedback, John. We do pride ourselves on providing that special personal touch that you don't always get from a chain hotel so your words are much appreciated!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Tracey on 19 Nov 2022
Thanks so much for taking the time to let us know you enjoyed our stay. We loved meeting you!

10/10 Excellent

Brian

Stayed 1 night in Nov 2022
Response from Tracey on 20 Nov 2022
Thank so much for your kind review.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely overnight stay….highly recommend.
Response from Tracey on 15 Nov 2022
Many thanks, Brenda. Glad you had a nice time!

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Nice breakfast. Very convenient to Stonehenge and surrounding areas
Stayed 1 night in Oct 2022
Response from Tracey on 16 Oct 2022
Thank you for letting us know you enjoyed your stay.