Superior Double Room | In-room safe, desk, blackout curtains, iron/ironing board
Check availability

Reviews of Alexandra House

4 out of 5
Alexandra House
Whittingham Drive, Wroughton, Swindon, England

Reviews

8.0

Very good

Rating 10 - Excellent. 316 out of 830 reviews" "
Rating 8 - Good. 287 out of 830 reviews" "
Rating 6 - Okay. 127 out of 830 reviews" "
Rating 4 - Poor. 63 out of 830 reviews" "
Rating 2 - Terrible. 37 out of 830 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

MS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexander Hotel is set in a vast land, that enable guests to go for long walk, within the compound. The Hotel interior is quite beautiful and modern, and the and ambience. It caters to all type of guests with different amenities. During our stay, there was Art and Craft activities, and various items to purchase. The spicy dinner platter and Burger meal we had was tasty, (the chicken wings needs more seasoning). The tortilla was also very nice and crunchy. There were lots of activities to keep one busy, within the Hotel - the Gym, swimming pool and sauna were all good and clean. Breakfast was excellent. I truly enjoyed the waffle, Cumberland sausage and baked bean. The staff were helpful, pleasant and with a smile, ready to assist. Well done guys!
Stayed 1 night in Feb 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Having booked thìs property several times over the past 3 years for business and social trips, I have never been charged to take my dog who is small and well behaved. I arrived to the hotel and the booking was confirmed then an additional charge of £25 was required for the dog, it had never been before. For this reason alone I've awarded four stars only. It should be clearer when booking initially.
Stayed 1 night in Dec 2023
Response from Cecile on 21 Dec 2023
Dear Kathleen, Thank you for your comments. We use all comments to improve our services and we thank you for this. RegardsCecile

10/10 Excellent

Stefan

Business traveller
Liked: Property conditions & facilities, room comfort
One night DBB.
Great overall value. Good service from all staff. Nice food & would definitely stay again.
Stayed 1 night in Dec 2023

6/10 Okay

Mutsa

It was ok no complaints however some of the things could do with a little bit of updating.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Stayed 1 night in Dec 2023
Response from Cecile on 21 Dec 2023
Dear Edward, Thank you for your amazing scoring!RegardsCecile

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness and neatness of the property
Stayed 1 night in Nov 2023
Response from Cecile on 29 Nov 2023
Dear Simon, Thank you for your great commentsRegardsCecile

10/10 Excellent

Gina

Stayed 1 night in Nov 2023
Response from Cecile on 27 Nov 2023
Dear Gina, Thank you for your great scoring!RegardsCecile

8/10 Good

Anna Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and had some facilities. I would like to have more varied food. Some things were missing in the room but once I responded it, it was dealt with on the day. I would stay again though.
Stayed 1 night in Nov 2023
Response from Cecile on 19 Nov 2023
Dear Anna, Thank you for taking the time to review us. I am glad you had a good stay. RegardsCecile

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Spa Night
Nice staff, satisfactory stay! Nothing great to report overall very average.
Stayed 1 night in Nov 2023
Response from Cecile on 19 Nov 2023
Dear Guest, Thank you for your review. regardsCecile

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alexandra House is a great place to stay for a business person especially as I travel on my own. Staff are polite & always ready to assist if needed.
Stayed 1 night in Nov 2023
Response from Cecile on 19 Nov 2023
Dear Guest, Thank you for your amazing scoring!RegardsCecile

6/10 Okay

Leonard, HAILSHAM

Ok
Stayed 2 nights in Oct 2023
Response from Cecile on 29 Oct 2023
Dear Leonard, Thank you for taking the time to review our hotel. RegardsCecile

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel and leisure facilities. Friendly staff and a superb breakfast
Stayed 1 night in Oct 2023
Response from Cecile on 29 Oct 2023
Dear Jon, thank you for your amazing scoring. I am glad to hear you had a great stay with us and you praise our staff. RegardsCecile

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Cecile on 29 Oct 2023
Dear Amber, Thank you for your great scoring. RegardsCecile

2/10 Terrible

Chia Cheng

Stayed 2 nights in Sep 2023
Response from Cecile on 29 Oct 2023
Dear Chia,Thank you for taking the time to review our hotel. I am sad to see a scoring of 2 only if you could elaborate on the details so i can pass this to the relevant department for improvement. Kind regardCecile

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service
Overall, a great stay
Comfortable stay, staff very friendly & helpful. Pool, steam room, sauna, Jacuzzi all great.
Stayed 2 nights in Sep 2023
Response from Cecile on 29 Oct 2023
Dear Nicola,Thank you for taking the time to review our hotel. I am glad to read you had an amazing stay with us. RegardsCecile

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2023
Response from Cecile on 22 Sept 2023
Dear Phil,Thank you for your amazing scoringRegardsCecile

10/10 Excellent

Jonathon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Place
Amazing little hideaway close enough to Swindon
Stayed 1 night in Sep 2023
Response from Claud on 22 Sept 2023
Dear Jonathon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to welcoming you again soon.Kind regards,Claud

2/10 Terrible

Julie

Stayed 1 night in Sep 2023
Response from cecile on 16 Sept 2023
Dear Julie, Thank you for taking the time to review our hotel. I am sad to see your scoring, if i could have any information to improve our score, i would be happy to help. RegardsCecile

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cecile on 29 Oct 2023
Dear George, Thank you for taking the time to review our hotel. I am glad to see you had a great stay with us. RegardsCecile

8/10 Good

Helen

Liked: Staff & service, property conditions & facilities
Good price
Stayed 1 night in Sep 2023
Response from Cecile on 29 Oct 2023
Dear Helen, Thank you for taking the time to review our hotel. RegardsCecile

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Cecile on 29 Oct 2023
Dear James,Thank you for the great scoring. RegardsCecile

10/10 Excellent

Shopna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, nice pool and gym. The mattress in our room was a little lumpy though.
Stayed 2 nights in Aug 2023
Response from Cecile on 29 Oct 2023
Dear Shopna, Thank you for your amazing scoring! We are glad to hear you had a great stay with us. RegardsCecile

8/10 Good

Sona

Liked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Sabiheh

Stayed 2 nights in Aug 2023

6/10 Okay

Leonard, HAILSHAM

Travelled with partner
Liked: Staff & service, property conditions & facilities
eas of motorway services yet peacefull good place to see family.
Stayed 2 nights in Aug 2023

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fabulous breakfast. Lots of fresh fruit and yoghurts. Lovely pastries and croissants. The cold options are excellent! Lots of choice for cooked option. Though quality is variable. Large grounds to walk round/sit in the evening. Staff were polite and tried to help as things went wrong. BUT. Booked and paid in advance through ExpediaBut not on the hotel system. Long wait while sorted.Given keys a double, but had booked a twin. Phone in room wired wrong so staff went to wrong room with new keys when I rang as system displayed an incorrect room number. Eventually got new room. Horrible marks on side of mattress base. (Old coffee stains apparently). Stains on ceiling. (Coke stains apparently). Dirty tea spoon. No tea bags. The room, though clean felt grimy as a result... Finally, there was no safe, which I discovered when trying to put away my laptop. No maintenance on site so told to bring to reception and leave in office safe while out of room. One was installed the next morning,but it felt like one more thing not right. Pool. Wonderful, but temperature varied between days. Sauna/Steam room/jacuzzi all had same issue. Day 1 great. Day 2. Too cold. Goosebumps in the jacuzzi. Gave up on those. Fire alarm went off 3 times in one night. Once was 1.30 am. Not for long, but enough to destroy sleep. It feels like the place has gone downhill. Small details. No cookies in tea station. No mood lighting in evening pool session.
Stayed 3 nights in Aug 2023

8/10 Good

Navid

Stayed 2 nights in Jul 2023

8/10 Good

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money, nice swimming pool and changing rooms. Room was well equipped. Didn't have breakfast or any other meals so cant comment on food. My room was a very long walk from reception so be sure to ask if mobility is an issue for you.
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Business traveller
Liked: Room comfort
Ok solid place
Bathroom wasnt cleaned when I checked into my room , down to 'new staff' apparently. Wi-fi was very poor in my room and couldn't get a mobie signal at all although this was improved in the public areas. Didn't try the food so can't comment on that. Bed was nice and comfy and generally it was quiet for a hotel and helped by the place being a bit off the beaten track next to a small but nice residential area. For the price paid it as an 'ok' experience and I would stay there again.
Stayed 2 nights in Jul 2023

8/10 Good

William

Stayed 1 night in Jul 2023

10/10 Excellent

MARGARET

Stayed 1 night in Jul 2023

10/10 Excellent

Irvine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Nazim

Stayed 1 night in Jul 2023

4/10 Poor

Darren

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately we booked this hotel for the be pool but when we went to use it it was closed due to chlorine levels. Contacted the hotel regarding our disappointment and didn't receive a reply. It's a shame because it's a great hotel. Very friendly efficient staff. Room suited our needs perfectly.
Stayed 2 nights in Jul 2023
Response from Cecile on 16 Jul 2023
Dear Hannah,Thank you for your review. I am sorry to hear your stay was not to your satisfaction due to the pool closure. I would be happy to help if you could forward the message again. Kind regardCecile

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cecile on 16 Jul 2023
Dear James, Thank you for your great scoring!RegardsCecile

6/10 Okay

david

Stayed 1 night in Jul 2023
Response from Cecile on 14 Jul 2023
Dear David, Thank you for reviewing our hotel. RegardsCecile

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Good Value for money
Stayed 1 night in Jun 2023
Response from Cecile on 7 Jul 2023
Dear John, Thank you for your amazing review. RegardsCecile

10/10 Excellent

Lesley

Travelled with family
Liked: Staff & service, property conditions & facilities
Fantastic stay thank u
Stayed 1 night in Jun 2023
Response from Cecile on 7 Jul 2023
Dear Lesley, Thank you for your fantastic review!regardsCecile

8/10 Good

Leonard, HAILSHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Looked very good 👍
Stayed 2 nights in Jun 2023
Response from Cecile on 30 Jun 2023
Dear Leonard, Thank you so much for your review.RegardsCecile

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Cecile on 28 Jun 2023
Dear Michael, Thank you for your amazing score. We hope to see you soon!RegardsCecile

10/10 Excellent

Kirsten

Stayed 1 night in Jun 2023

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel. My husband and I really enjoyed the pool, steam, sauna, and hot tub! The staff was really friendly and the breakfast was absolutely delicious!! We will definitely come back.
Stayed 1 night in Jun 2023
Response from Cecile on 24 Jun 2023
Dear Rosanna, Thank you for taking the time to review our hotel. I am glad to hear you had an amazing time with us. Kind regardsCecile

10/10 Excellent

dafydd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely venue in a rural area.
Stayed 1 night in Jun 2023
Response from Cecile on 30 Jun 2023
Dear Dafydd,Thank you for your lovely comments.RegardsCecile

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cecile on 30 Jun 2023
Dear Mike, Thank you for your scoring. RegardsCecile

6/10 Okay

Lewis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel is in great location and very impressive from the outside. Gym was clean however 'state of the art' is a bit of a stretch to say the least. Room was very dated, cobwebs in the corners and the worst thing was the floor was wet inside the door so unless you wore shoes the whole time you ended up with soaked through socks. Staff were all very helpful and bar/restaurant area were nice. Food ok but nothing speacial. Was staying for work so wasn't the end of the world but if I was staying for any other purpose I would of been very annoyed. Major improvement needed on cleanliness in rooms.
Stayed 1 night in Jun 2023
Response from Cecile on 10 Jun 2023
Dear Lewis, Thank you very much for your review. It is disappointing to learn we fell short in some areas of your stay. We're glad to hear your praise of our staff.We use all feedback to improve our service and thank you for this. Kind regards,Cecile

6/10 Okay

Angela

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointingly dirty bedrooms
Lovely reception bar restaurant and health club. Dated rooms in poor state of repair and dirty. Hair in bathrooms, debris on floor, dirty tea coffee tray, mattress very bad springs.
Stayed 1 night in Jun 2023
Response from Cecile on 10 Jun 2023
Dear Angela,Thank you for leaving a review with us and it is disappointing to learn we fell short in some areas of your stay. We use all feedback to improve our service and thank you for this.Kind regards,Cecile

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice night stop over, nice to have pool...
Stayed 1 night in Jun 2023
Response from Cecile on 10 Jun 2023
Dear Paul, thank you for your review. I am glad to hear you had a good stay. RegardsCecile

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal base for exploring surrounding area. Having a swim and sauna at the end of the day was an added bonus
Stayed 3 nights in Jun 2023
Response from Cecile on 10 Jun 2023
Dear Julie, Thank you for taking the time to review our hotel. I am glad to read you had a lovely stay with us. RegardsCecile

10/10 Excellent

seema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cecile on 30 May 2023
Dear Seema, Thank you for scoring us a 5 starts. We hope to see you soon!RegardsCecile